I went through a major kitchen and downstairs remodel after a serious leak, and Emergency Home…read moreSolutions truly went above and beyond during an incredibly stressful time. Having to complete a re-pipe and full renovation in about a month was overwhelming, but they helped turn a very difficult situation into something manageable. From the very beginning, Cory the owner, came out to assess the damage. Cory was knowledgeable, thorough, and immediately made me feel confident that I was in good hands. Cory assured me that he and his team would guide me step-by-step through the entire process, and they absolutely did. He connected me with his business partner, Casey, who exceeded every expectation I had. Casey was instrumental in communicating and negotiating with my insurance company to ensure everything needed to properly restore my home was covered and handled correctly. He was honest, extremely thorough, highly knowledgeable, and always responsive. I always felt he was truly on my side, and there was never any sense of cutting corners. Coming from outside this industry, I didn't know what to expect, and I was genuinely surprised by the level of expertise I found. After working with Casey, I completely understand the value of having an insurance advocate. He made a complicated process clear, manageable, and consistently fought for what was right. Both Cory and Casey were my advocates from start to finish. Their honesty, transparency, and communication made a devastating situation far easier. I am extremely grateful to Emergency Home Solutions. Choosing them was one of the best decisions I could have made. I highly recommend them. I don't usually write reviews, but I felt absolutely compelled to share this experience.

This review is long overdue for a company that truly deserves the highest recognition. Get ready…read morefor a bit of a novel, but my experience with Emergency Home Solutions warrants every single word. I found out about Emergency Home Solutions in a complete happenstance kind of way back in January 2026. My extremely old water kicked the bucket. I initially hired Olson Superior Plumbing because I had used them once before, and purchasing a new water heater through them was the easiest, smoothest process I have ever experienced. All was good in my new water heater world until exactly two weeks later. My upstairs neighbor's water heater leaked heavily down into my closet, right onto my brand-new unit. Luckily, my dog-like ears caught a distant dripping sound at 9:00 PM on a weekend. I was in at total frenzy seeing a sopping wet closet, fearing my new unit was faulty. This was the first time I had to use Olson's 24/7 emergency line, and the woman on duty, Cai, called me right back. She immediately put me on the schedule for the next day. Thankfully, my new water heater was perfect, but the closet, walls and ceiling inside were not because of the severe water damage. There was an urgency for remediation and restoration. Fortunately, Olson Superior Plumbing works side-by-side with a restoration company called Emergency Home Solutions. Olson was extremely helpful in getting me in direct contact with them to fix this urgent situation. Hiring an emergency company on a blind referral is nerve-wracking, but Emergency Home Solutions made it incredibly easy. It turned into a complicated two-month debacle involving insurance claims, water mitigation, and extensive restoration. Cory Bowen, the founder, was one of the most genuine, helpful people I have ever met. He personally came on-site to inspect the damages, mapping out the scope of work clearly and concisely. He lowered my stress significantly by holding my hand through the entire process. If I were to be critical, communication regarding active coordination and scheduling could be slightly improved. Additionally, the billing side needs tightening; they took my final payment quickly but failed to provide a proper invoice or a paid-in-full receipt, which is unacceptable for a business. However, I gladly overlook these blemishes because the overall service was phenomenal. I absolutely recommend Emergency Home Solutions; the peace of mind is entirely worth it. I am forever grateful for these people who offered an endless amount of generosity and patience throughout this whole process. My apologies if I have forgotten anyone as my notes are an endless pile at the moment. CORY BOWEN - (Owner) Offered so much knowledge and efficiency while being empathetic to the situation. MELISSA - An exceptional first point of contact person who has an abundant amount of knowledge. FABIAN - Project Manager for the Demolition side of Emergency Home Solutions. I call him the Blue Tape/Dehumidifier guy. This man gets huge compliments for always answering his phone no matter what time, staying on top of things with a lot of moving parts. JENI HERRERA - Water Mitigation Estimator contact. This woman has expertise like no other with the sweetest bedside manner. JOSUE & UZZI - Demolition Team - A demolition team these two were. They were professional and efficient, but were also FUNNY as all get out that kept spirits high. They are passionate about their work which I rarely see and it won't be forgotten. I had never heard the name Uzzi before and was embarrassed I could not hear him correctly. He clarified with using a rhyme - Uzzi in the Jacuzzi. This was the best humor ever! JOSE - Emergency Home Solutions Estimator Restoration Side - Reserved, but super nice, professional guy who arrived early and took necessary photos layouts of restoration scope. Unfortunately, I was upset due to miscommunication regarding appointment scheduling. Jose took my attitude in stride and got the job done. CASEY VAIL - Project Manager for the Restoration side of Emergency Home Solutions. He had an endless pit of energies which was initially shocking. In all honesty, Casey was an absolute pleasure to work with. He was "all in" all the time and was always available. You had questions, he had answers. You needed anything, he was on it. Phenomenal with details and multitasking. He was my "best friend" everyday contact for approximately two months. Highest compliments to Casey because there are no words to express how much he helped me. JORDAN & ARTURO - Subcontractors for Emergency Home Solutions - Restoration "put the house back together" team. This was a two-man crew, craftsmanship and perfection at its finest. Always came on time, worked hard, and were meticulous in all of the work being done. Unfortunately, communication was not the best in this section, but the restoration was done exceeding my expectations and ensuring my complete level of satisfaction.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

I had a great experience with Jarvis. They came out to do an evaluation and were incredibly honest…read moreand straightforward about everything. No upselling, no pressure -- just clear, professional advice, which is honestly rare these days. Jose was the one who handled the appointment and he was excellent. Super knowledgeable, easy to talk to, and took the time to explain everything in a way that actually made sense. You can tell he cares about doing things the right way. On top of that, their pricing came in lower than other companies I had looked into, which made the whole experience even better. If you're looking for a company that's honest, fair, and easy to work with, I'd highly recommend Jarvis and especially Jose.

I honestly can't say enough good things about this restoration company, especially Meghan and her…read morecustomer service team. Dealing with restoration work is stressful enough, but from the very first call they made the whole process feel way less overwhelming. Meghan was patient, responsive, and genuinely cared about what was going on. Every question I had (and I had a lot) was answered quickly and clearly. Her team stayed on top of communication, followed up without me having to chase anyone down, and kept everything moving smoothly. What really stood out was how professional and organized the entire team was. They treated the situation with urgency but also with empathy, which honestly makes such a big difference when you're already stressed. If you're ever in a situation where you need a restoration company you can actually trust, ask for Meghan and her team. Top‑tier customer service and people who truly know what they're doing. Would absolutely recommend!

Super satisfied with their work. Price was great too. Jeff is super easy to work with and he…read morelistened to what was needed. Great company.

Restoration 1 of Orange County did an excellent job on my water. Damaged leak from my upstairs…read morebathtub.. great to communicate with excellent work very professional did exactly what they promised to do at a very reasonable rate. I highly recommend them.

It is an absolute pleasure to write a review for Paul Davis Restoration (Lake Forest). For nearly a…read moredecade their team has assisted us with various water damage & mold projects in our home and office. Over the years, we have consistently and confidently referred several of our family members, friends, neighbors, and our very own customers to them. Knowing who to call during a water intrusion or mold concern can increase one's stress level. Rest assured with one call to PDR, Johnny and his team know how to take action to protect you and your home. With a caring and understanding approach they are organized, professional, communicative and respectful. Each member of their team is well trained, honest and friendly. If you want to work with professionals who believe in doing what is right, I undoubtedly recommend Paul Davis Restoration and their incredible team. Thank you for all you do!! K.Frank

Paul Davis Restoration is one of the best contractors we have ever worked with. They are very…read moreknowledgeable, their prices are extremely reasonable and the quality of their work is outstanding. Their staff is willing to, and does, go above and beyond what is required and they are a pleasure to work with. On top of that, our contact - Johnny Sheehan - is an amazing communicator - returning calls or texts in record time. If you have mold issues, look no further than Paul Davis.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

You really never want to have to make this call but when you do please call this company . I…read morecalled Jim Patitis the owner what a wonderful caring man, he helped me with my neighbors water leak from my unit . Jim was the most sensitive and caring person when listening to my situation. He sent Brandon out the next day to set up dehumidifiers in my neighbors home to help prevent any further damage and to help start to dry up the carpet in that room and Brandon did a great job explaining how the agreement went and the process was to go . All in all this company has great reviews based on their work and their customer service . Give them a try you won't regret it . Thank you again , Jim and Brandon !

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.

I called these folks as I needed to rent some air scrubbers and they were advertising next day…read moredelivery. And that's exactly what they did. Sam came down all the way from OC and dropped off a couple of these large air scrubbers. He advised to leave these on for four days and that would do the job. It did. The smells from the smoke, which were faint at this point a week and a half from the fire, were completely gone. Whole process was pretty easy and they came by and picked them up at the time they said they would. As for the price, I think it was reasonable. Would recommend, especially if you need this type of equipment ASAP.