Great service and parts fir my bbq and Dyson vacuum cleaner. Saved me from replacing them. Great…read morepeople too.

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

Great service right from the in house estimate - very informative - and when competitive quotes…read morecame in clearly also good value. The install was in time and the installers were friendly and good troubleshooters. Each time there was a challenge they figured it out and moved forward. Fireplace insert looks great.

From the owner: You've come to the right place for a Fireplace. We carry a variety of different brands & styles to…read moresuit your needs, including contemporary designs to traditional designs. Here you will find the industry leading hearth products. The Fireplace Company is the one stop shop you've been looking for! We specialize in full finishings & custom mantels to enhance your decor. Let us bring your design to life.

Great service and reasonable price. The staff are also very caring. Service on our fireplace was…read moredone fast and on time as promised

Horrible service I bought my insert in August 2016 only to…read morefind that it works 50% of the time. For $5000 you expect to get better service and product. I've had two guys come out who would tell me "oh the wind blows the pilot light out" but even if there's no wind at all, it will still go out. I've spoken to the manager ten times (no exaggeration) and I can recognize both the manager's and the lady who manages customer service over the phone and yet they play dumb pretending not to have knowledge of my situation, and did not make any effort to resolve the situation. They did not call the manufacturer to see what the issue may be. I tried reaching them myself but couldn't reach them. I received the floor model so I don't know if it's a defective product or if it wasn't installed correctly, but it sure seems like they want to wait till my year-warranty is up so they can tell me they can't do anything about it.

The person came to my condo unit and checked everything and said he had no clue of the problem. He…read morecalled his company for advice and after futile waiting for some advice from the boss , he packed and started to leave. Even so, he asked me for money for his checking, which I refused. I said I wanted you to fix it not just check it. He left angry. So unprofessional.

My experience with this company was a very quick one. My furnace stop working @ night. So I started…read moreto google any HVAC company near me. Air Solutions Heating & Cooling came up first. Then I went on their website. Watched the intro clip and liked what he ( I believed is the owner ) said " A 2pm service call means a 2pm service call ". And also noticed that they do offer a 24hrs emergency service. So I waited till 7am and made that call. Apparently the number they provided on their website is NOT a 24hrs emergency services number. Therefore I called another number which was provided by the message from the 1st number. And No one ever pick up the phone. So I left a message and waited for about an hour........ But they NEVER return my call?? So much for the 24hrs emergency heating and cooling service!!! What a joke!!

Extremely frustrating company to work with. Salesman is dishonest with delivery times. Phone calls…read moreand emails to this company never get picked up or replied to. Not a single person answers the phone at any of their extensions. Emails do not get answered. Salesman is dishonest with timelines and makes promises that cannot be met. Salesman makes up stories of items being delivered damages and returned for a replacement in the hopes that they buyer does not cancel order and to buy more time. After some heavy grinding for a refund of deposit, company finally sends cheque by mail for full amount. Salesman needs to brush up on their customer service and not speak to customers like a juvenile with every second word being "man". Not a very honest company. there are hundreds of fireplace companies in the GTA that answer the phone and reply to emails with professionalism

The Fireside Group was the easiest choice for me. I called them, explained what I wanted and they…read morehad all the answers. Fast and well-done service too. Definitely recommended! Also...not located in California.. just using a VPN

Yvette has been so incredibly helpful with her feedback with regards to questions I had about my…read morewood burning stove and chimney cleaning. Although I was unable to get an appointment with AIM based on my schedule....she was still going well beyond to help me out with questions I had. She was very thorough that I now know what I personally need to look for with regards to my fireplace. I will definately be using AIM in moving forward with maintaining my fireplace. Linda

From the owner: If you have not received a response within 72 hours, please contact us thru our on line platforms…read more Thank you, now to read a bit about us.. Our thorough sweep service is assisted by a powerful vacuum that helps to prevent soot, dust or debris from entering your home atmosphere. Also, to help keep your home as clean as possible, we lay drop clothes in front of your unit to protect your flooring and hearth. Metal or Poly Brushes are typed and sized to fit your chimney flue materials and dimensions exactly for the best possible effect on soot removal. Every chimney and appliance serviced receives a thorough BASIC Homeowner Evaluation of all visible areas. All we ask is that the unit NOT be in operation for 12 hours prior to our visit and especially when we arrive and the firebox be cleared of debris