Most satisfactory explanations for me and thorough in their work too…read more My job was thankfully not an emergency job- so they re-scheduled it when something else came up on another end (last minute emergency project etc.). Communication time has been reasonable and this is the chimney company I would personally prioritize in this area currently. They focus on parts being replaced only when absolutely necessary and will start/consider repair, the context of the situation, and be transparent with you. They are really good at explaining why you might or might not have a choice in your chimney situation with the work completed on it.

ZERO STARS,THEY SUCK. Had them refurb my chimney and install 2 chimney caps with screens. Caps were…read moreinstalled crooked and I have had animals fall into the fireplace flue several times. They would not return calls and seem to have blocked my phone. Do not use.

PLEASE STAY AWAY AND SAVE YOURSELF FROM THIS NIGHTMARE…read more This business took a $4,607.71 deposit from me 90 days ago for a 28 to 42 day lead time item. It does not matter how many times I call, I have not once received a return phone call since providing my payment. The phone mostly rings to no answer. The couple times I have reached someone I was told the manufacturer is having substantial delays and they cannot get any update from them - I received feedback from the manufacturer within 24 hours saying my experience with this dealer is not normal and I also cross checked with two competitors (oh how I wish I had done that back in November) and have gotten 2 week lead times quoted for the same stove from both of these other businesses. Upon learning this information I requested a refund but you can imagine how that is going. I even picketed the store front for an hour and forty five minutes today and still cannot get a return phone call or any movement on my refund - THEY JUST DO NOT CARE!!!

This new criminal owner took a deposit from me in December 2024 to replace a fireplace insert. I…read morehave yet to have an install date. I get the run around when attempting to get a refund. Unfortunately, with the 6 week install estimate and other delays, I'm past where I can get results via my credit card provider. Stay away from this company. Apparently, there is a new owner and the service of 30 years ago that was excellent is gone and out the window. You will notice that all the good reviews for this place are greater than two years ago. The new owner, Kevin, seems to have acquired the business about 2 years or so ago and that's just about when all of us started having negative experiences. If others are interested in filing in small claims court and reaching out to the local news stations with me, as well as doing some picketing of this place, please reach out to my email at annirbas@yahoo.com. We have got to stop this person from taking advantage of us. Matt R, please reach out to me if you see this. UPDATE 2025-03-11: After several in person visits to the Dreifuss showroom and being VERY CLEAR on what I expected (a full refund), I was finally given a full refund on March 7. Kevin kept indicating he was not sure when he could process the refund but that he would "as soon as he was able." That still was not good for me, so I kept pressing everytime I spoke to him or saw him. I must admit, I thought it would take much longer than it did to be provided with a refund. I would suggest that others also reach out and file claims with the Attorney General's at https://www.attorneygeneral.gov/submit-a-complaint/ so that it can be on record and this place can maybe be monitored to make sure it performs within the guidelines of the law and other consumer protection benefits that we, the consumers, are entitled to.

Tim at South Jersey Fireplaces provided the absolute BEST service and expertise to solve my…read morefireplace issues. He explained what was going on and solved 100% of the problem. Of your fireplace is having "ANY" type of issue or if your want to ensure everything is working properly before you buy a home or just solid qualified service, call South Jersey Fireplaces and connect with Tim.

Service call was scheduled promptly. Service technician arrived on time and performed the requested…read moreservice expertly. Would highly recommend Tim and SJ Fireplaces, and would not hesitate to call if another issue arises.

Newtown Fireplace is a professional business from start to finish. The process of picking out our…read morefireplace went smoothly, no pressure to pick a more expensive option. Chris came out prior to installation to verify the measurements. Very easy to work with. Due to circumstances we had to delay the installation. Newtown kept in contact with us without pressuring us until we were ready. The two workmen who installed our insert did a stellar job. They were professional and very knowledgeable. They left the work area spotless. It was terrific to work with such a competent company.

We needed a service person for our gas logs. We called Newtown Fireplace based on reviews…read more We were so impressed, knowing the cost ahead of time (very reasonable), what the technician did and all the input he gave us. He answered questions and did not push any products or services that were not needed. We will definitely be using Newtown Fireplace moving forward.

Tim from Hearth Renovations visited my home to clean and repair my gas log set (not a brand they…read moresell). Pleasant interaction, fast service, reasonable price. Would highly recommend.

Very pleased with our recent experience! The workers came and installed a vented gas stove. They…read moretook about 8 hours (on a Sunday) to install the stove. They were very friendly and answered any/all of our questions! They were very skilled - I am so thankful that I didn't choose to install this myself. The stove looks great and gives a decent amount of heat. It was reasonably priced, cheaper than most we've seen. Plus many companies said they wouldn't be able to fit a vent into the wall, but this company figured it out and it looks great! I would recommend this business to a friend.

They came highly recommended. Excellent showroom to help you choose your options. They nailed…read morethe installation date, meaning no delays they showed up when they said they would. Would highly recommend.

Concierge was horrible! See Google review. Failed 2 inspections and allot of days taken off to fix…read moreand coordinate even after paying 1000$ for that service to do it. Stove is nice and once installed - the follow up was good with a whistling noise. 1000 plus time off from work - Cost my husband and I allot more than the aggravation was worth.

You have to pic at least one star, but I would stay away from this place at all costs. The…read morefurniture is way overpriced. The furniture we bought already has watermark stains on all the cushions 2 months in from the rain. I tried several times to get ahold of them, but no call back. I was able to get through once and they told thier e-mail address sometime goes to spam. Really? Your only e-mail goes to spam? They don't stand by anything they sell and once they deliver it you will never hear from them again. We spent close to 7K with them and I regret it, you will too.

Buy something from them. It's not installed correctly. Service is rude. Take no responsibility.read more

All good !! Very courteous efficient and honest. Would recommend!…read moreTry them now!! Best so far and very happy.

Eric O. and Fran arrived at our house on time. Eric was able to diagnose an issue with our insert…read moreafter a look at our stove, checking adjacent areas for wiring, and took the time to look at the electrical panel box in the basement. He let us know that Warrington Chimney does not do electrical work but that the issue will probably be remedied with an electrician visit. They were clean, laid down a cloth in front of the stove so no mess was made. Warrington Chimney will be our new chimney sweep for our yearly clean.

Too difficult to do business with…read more I traveled a bit out of my way to visit this location because they were the closest authorized dealer that had the 2XL Big Green Egg in stock. I spent time with the owner and we agreed I would follow up via phone or email with the base and accessories I wanted. Unfortunately, after calling three times (each time he was unavailable) and emailing with no response, I decided to return in person the following week. The owner wasn't there, and the employee present seemed more interested in closing up for the day than helping me complete the order. He gave multiple excuses for why he couldn't help. In the end, I traveled a bit farther to the next nearest Platinum Big Green Egg dealer and was able to place my full order in under 10 minutes.

I guess sensor was not working for over a year. I called energy resource and a service man came to…read moremy house and did an excellent job. He was very informative and very friendly. It's a real pleasure having that blue flame gas insert I also have the blue flame in the basement on the wall. If you wanna be warm on those cold days, give energy resource a call that will be glad to help you.

We had a large chimney repair done last week that involved some removal and rebuild of the upper…read morechimney, liner installation, resurfacing and caps installed. This was a massive job performed in a professional manner with all rubbish removed following the job. Luke and Jess were very professional and personable and I will call them for all of our chimney, wood stove needs in the future. They went above and beyond in explaining and even repairing a couple of things for venting that we didn't originally know about. Thank you. We appreciate your work ethic.

Sent an email with with photos on the Dec. 11th. They got back to me on the 12th and I replied that…read moreI wanted to make an appt. to get an estimate. I did not hear back from them.