This place is easy to find, it has Good value, and Good service by experienced staff.read more

The massage was pretty good for the price. The masseuse sounded like she was sick so it made the…read moremassage a little less relaxing. The place in general was clean-ish... If you are a germ-a-phobe this might not be the place for you. Would I go back? If I am in Key West after a dive, I'll probably go back, since the price is not bad.

DId they go out of business? No one there for past 8 months, why,? A great spot for immediate need…read more, no long term appointments , just "come on in" , no more , too bad

I recently visited this massage place, but unfortunately, I didn't feel fully satisfied with the…read moreexperience. From the start, the therapist didn't ask what type of massage I wanted, and it felt like I was just rubbed the entire time without much attention to pressure or specific problem areas. I had really hoped to get relief from the knots in my shoulders, which have been very tense, but she mostly used her arms instead of her hands or fingers to apply targeted pressure. For my legs, the same approach was used--lots of oil and arm movements with minimal pressure, which didn't address my muscle tension as I'd hoped. Not sure if I'll be returning, as I didn't feel the deep relief I was looking for.

I've been going to Old Town Oasis for about 2 yrs now. Always an amazing experience. Mike is a…read moreexcellent masseuse. He can run his hands down my back and know exactly where I'm having problems. I book a 2 hr massage every month, it's gives me a new lease on life, puts a smile on my face and a bounce back in my step. Do yourself a favor, book a massage. The facility is spotless. Very easy to get to, and you'll be treated like you're the only person that matters, and you are while you're on the table. Very easy to book appointments.

Absolutely the worst massage I have ever received. Calling this a "deep tissue massage" is…read moregenerous. The therapist's idea of deep tissue was literally walking all over my back while I was covered with what felt like a cheap pillowcase. It was uncomfortable, bizarre, and nothing like any professional deep tissue massage I've ever had. The experience somehow got worse when it was time to pay. When I asked to use a credit card, the therapist became visibly offended and was incredibly off-putting about it, as though paying with a card was some unreasonable request. The entire experience felt unprofessional from beginning to end. I left wondering what exactly I had just paid for. If you're looking for an actual massage from someone who understands what "deep tissue" means and treats customers professionally, go somewhere else.

everything was perfect. I brought my daughter for her first facial she's 13. They were so kind and…read moreexplained everything. We also did the soaking tub and I did a massage. All of the staff was friendly and. did amazing My husband was even able to hang out at the pool during our services

I booked a couples massage at SpaTerre for 9 AM on Monday, April 28th, as part of my 30th birthday…read morecelebration. Unfortunately, the night before, I experienced a sudden allergic reaction, likely due to something I ate at dinner. My face swelled up, and I developed severe eye irritation and drainage. Despite hoping the reaction would subside with medication, I woke up feeling worse and knew I wasn't in any condition to receive -- or enjoy -- a $375 massage. I was aware of SpaTerre's 24-hour cancellation policy and had a friend contact them by both phone and email as soon as it was clear I wouldn't be able to attend. The staff accepted the cancellation but informed us that a refund would not be possible due to the policy. Later, I followed up directly and explained the situation to the manager. I hoped for a spa credit or more flexibility, especially given the medical nature of the cancellation and the fact that I visit Key West regularly. Unfortunately, I was told the most they could offer was a discount on a future service. While I understand the need for cancellation policies, I was disappointed by the lack of flexibility or empathy in this situation. Emergencies happen, and I had hoped for a more compassionate response. For that reason, I'm hesitant to rebook with SpaTerre, even at a discounted rate.

We were there for our 25th anniversary and got a couples massage. The massage therapists were…read morefantastic. The facility itself is just okay. We weren't really given a lot of direction - just sort of pointed to the changing room and weren't told what to do once in there. I had to come back out and ask what I was supposed to do - like how to lock up my belongings. I came back the next day for what they call an express gel mani and pedi. At first, in their lighting it looked decent. Welp, I got out in the sunlight and my nails were a hot mess. As it turns out, the Nail Tech I had was very new. So new that I was her second customer EVER. That explained a lot. So, I called and asked if I could have them redone - they wanted me to come back and see the same tech. I thought about it and declined and they refunded me half.... Well, that night my nails started to chip - and - I had paid nearly (with tip) $200 for this...not even close to what I usually pay but I wanted to treat myself to an experience...well, I got one, but not the one I wanted. So, the next day - more chipping, I called back and requested a full refund. They reluctantly gave it to me with a bit of push-back. Sigh. Not the type of service I would expect from a Spa. Next time, I know better - go to my own salon at home prior to a vacation.

The positive and the negative of the pier house spa…read more The negative Me and my wife booked a room to stay at the spa side of the resort. The first room we checked in to had a vent problem with the AC and the bathroom looked nothing like the pictures when we booked. So we let management know we were unhappy especially for the price we payed. Management was helpful and happy to change out our room. The second room was what we paid room 210 on the spa side. BUT was not clean to our standards TV in the bathroom did not work. Tv remote controls were dirty The ceiling fans had so much dust you could see they have not been cleaned in months. When we pulled our blankets back on the bed are sheets had little yellow stains on them wonder what that was. The positive Great location you're right off the main Street and right around the corner from one of the best sunsets in the world. Great little private beach in the back of the resort Food was great at the bar by the beach staff was all very friendly.

Tried to schedule 3 spa packages. First time I called they had I couldn't book out farther than a…read moremonth, called back at a month and they said since we were not staying there we would have to wait in the lobby and wouldn't get to use all the spa amenities. Super unfriendly to deal with for scheduling.

My husband and I came for the anniversary to get a couple of massages on Valentine's day, we try to…read moremake our reservation with a month of anticipation, and was kind of hard to communicate with the resort every time we call or send a mail nobody answer them. But we did it, was a nice place to go in the pretty sunset key, the beach is nice and different on that side of the key. Our massage was for an hour and both of us enjoy it a lot. They are professional and very delicate I get the pregnancy massage and my therapist was gentle and nice. The spa is nice but I will love to have a little more amenities with the packages.

I've had 2 or 3 full-service pedicures here, and they were wonderful. The staff is very…read moreprofessional, I got to use my (limited) Spanish skills, and the last woman who did my pedicure was a stunning brown-skinned goddess (Cuban, no English spoken) who was so attractive, I still remember her months later. Since I'm well overdue for a pedicure, I might just be there Friday October 17th. I REALLY hope that Cuban beauty still works there !!

The ladies were very nice but my biggest concern is CLEANLINESS! All of the tools looked like they…read morewere pulled out from before and they do not clean the pedicure tubs before each use(I saw someone use the same tub as soon as my mom got up to dry her toes). And no they do not use those little bag things either in the tubs. They are all on the phone throughout the whole time or talking with one another which is a little distracting. And they also overcharged me for my service. I wanted a regular simple mani and Pedi but without asking they did the more expensive one. When asked about it they said I had to ask for the express one. I'm from out of town so unfortunately I didn't know that and took a chance on them as the reviews were good. The job of the mani and Pedi were good except for my mom's mani it god smudged as soon as she left(they did not have it dry long enough). And again they were very nice ladies. I won't be back in town but just want to warn people about the concerns for cleanliness.

Jen Fox is simply the best!…read more I first heard about Jen Fox in 2022 from a neighbor who raved about her work at Prana Spa in Key West, and it turned out to be one of the best tips I've ever received. I've been seeing her monthly ever since. Jen is simply extraordinary at what she does. Her skill, attention to detail, and genuine care for her clients set her apart from anyone else I've ever seen. What really tells the story? I was at a hair salon in Summerland Key -- about 25 miles north of Key West -- and overheard a woman recommending Jen to another salon guest. That kind of word-of-mouth reputation, spreading organically all the way up the Keys, says everything about Jen and her services! When Prana Spa closed, I followed Jen to her new location. She has built a loyal following of clients who will go out of their way to be in her chair, and for very good reason. If you're in Key West and looking for an aesthetician who is truly exceptional at her craft, go see Jen Fox. You'll leave relaxed and with glowing skin!

Woo - the facial experience with Jen is like floating up on a cloud it's so relaxing and such a…read morebeautiful experience! She is so knowledgeable about skin and health. Between the great products she uses, her technique and welcoming personality, she provides a top notch experienc. The extra plus is a face, neck, foot and arm massage along with the facial! Mmmmmmmm!