Service requested was deep tissue massage, instead I get a old lady who cannot use force. Keep in…read moremind I'm paying for a deep tissue massage. (More $) Beginning of massage they request tip.. What business does that or company does that? Unprofessional!!

Horrible experience! Wouldn't recommend anyone here…read more Talk shit about you for no tipping before massage, get mad and angry at you for not tipping BEFORE MASSAGE. 3-4 workers and only 1 is good. Other than that none!!

I was surprised at the Quality of this establishment. Clean rooms nice decor and great tables …read more What I mean to say is that it's a great place to get a great massage. I was surprised at how strong Mei is for her size! Mei is a lady with some excellent training. Elbows knees and hands! I got the August 90 minutes special. She asked me hard or medium? I went with hard because that seems to work best for me. Don't get the hard massage if you are squeamish. I think most people can handle the hard massage but her medium massage is equal to a hard massage at other places. Her elbows took care of some horrible knots I had in my back. Most places ignore the knots they just go over them lightly. She finds them! And she makes them soft and then they go away. Believe me I've had a lot of massages this lady blows everybody else away! I took advantage of the gift certificate special and bought four of them as gifts. I'm going to keep one for myself though.

Very good quality massages, but zero privacy when you share the massage place with other strangers…read morewith only a thin see-thru curtain in between the tables. Weird.

First, let me say, I did not get a massage here. I tried. Pretty hard, actually. But I called…read moreseveral times and left voicemails and just never got a call back. Unfortunately, I did pay for one via a deal site called Lifebooker, which I will not use again. I had actually forgotten about the deal after a few calls to Spencer Massage. It eventually expired, but laws were passed a couple of years ago that expired vouchers can still be used in their original value, even if the discount expires. I called Spencer massage again and asked for an appointment - I was willing to use my voucher's cash value and still pay extra to get my massage. So, to be clear, I called Spencer and left voicemails both before and after the voucher expired. Eventually I called Lifebooker and asked for my money back - they basically said "sorry, talk to Spencer Massage." And since Spencer Massage never returned a voicemail, I just filed a dispute with my credit card company. They had the nerve to challenge the dispute. So no, this is not a lost needle in a a haystack or lack of organization - they spoke to a representative and made some sort of case for why they deserved to keep my money. I don't know what they could have said, but it had to be a lie, since I paid for a service they refused to provide. So I lost the dispute, and they kept my $29. It's not much money, but I'm very unhappy with the whole situation in principle. And if you're considering getting a deal from them, I'd beware - you might be one of the lucky few who get an appointment and are happy with their services, or you might just end up losing $29.

Like another reviewer, I tried pretty hard to get an appointment here after purchasing a Lifebooker…read morecoupon. After three voicemails and one text message (which his voicemail greeting suggests using), I never heard back. I complained to Lifebooker and they said they would have to make three attempts at contacting this business before they could refund my money. Guess what? I got my refund.

Filthy people, rude and disrespectful! They swallow 10 to 15 minutes of each appointment and they…read morekeep leaving the room and the girls expecting $30 and above tips! Some of them want you to do only the half an hour, which is usually want a hand job so also they can ask for another 50 and if you refuse, it's only tapping and wasting of time and the ladies smell bad with their stomach keep making noises!

My neck and lower back was sore. I tried to get with my chiropractor and it would have been days. I…read morehave never tried a massage but was able to get in later in the day. It's a small place and Iwas a little hesitant. The masseuse was very nice, her name was Kit. I was led to a small room with a comfortable table, incense burning, low light and soft music. This masseuse knew what she was doing. Every kink and muscle soreness was rubbed and neaded away. I just felt very taken care of.

Sergelen has provided me numerous times with hands-down the best deep-tissue massage I have ever…read morehad. I have seen her dozens of times over the last several years and the consistency of the massage she provides never wavers. I walk out after a 90-minute massage totally relaxed and rejuvenated. I am reasonably active playing hockey and pickleball regularly and Sergelen is able to work out any muscle fatigue or soreness in feet, calves, back and shoulders. It is rare that I don't fall asleep at some point -- that is how relaxing this wonderful experience is! I can't recommend Sergelen strongly enough -- I just hope she isn't so busy that I have a hard time getting an appointment!

She did an amazing 90 minute massage! She was extremely thorough and I felt like a new person…read morewalking out!

My boyfriend and I booked a couples massage on Sunday. We enjoy getting massages together and have…read morebeen looking for a place that offers couples massages. We left extremely disappointed. We booked deep tissue massages. My masseuse used way too much lotion, didn't apply any pressure and just aggressively rubbed oil onto my body. At one point, she intended to apply pressure to the arch of my feet (which are sensitive due to my plantar fasciitis) but her nails were not short so it felt more like being scratched. No one introduced themselves to us, they walked in while we were undressing without knocking or warning. During our massages, a bell kept going off. My masseuse walked out of the room 3 times, talking to someone about other clients. If I had been there alone, I would have walked out. This was the worst massage I've ever had. We will stick to VRC in Skokie. At least we receive quality massages.

Purchased a couples massage off Groupon and was a bit hesitant due to some of these other reviews…read morebut we both had an amazing massage (I think maybe one of the best massages I've ever had). Staff was friendly and courteous.

Absolutely do not use this place. If you have a Groupon they scam you, they have very strange…read morehours. It's very hard to book and when you try to confirm with them that they'll take the Groupon they give you the runaround and never respond to you that they will take it. Made an appointment still never got an answer they would accept the Groupon. Never got a confirmation email. Went to cancel my appointment because I'm not going to go if I can't use my Groupon and because I sent them the picture of a Groupon because they wanted to see it they scanned it through the picture and marked it as used. THERE ARE WAY MORE REPUTABLE AND RESPECTABLE MASSAGE PLACES IN THE AREA THAT I HAVE USED. This place is clearly out to just scam people out of their money!

Very good massage. Did good work on my legs. Suggest it if you're looking for a fully body deep…read moretissue massage.

I had my doubts coming here because the 5 star reviews seemed too good to be true but now I'm a…read morerepeat customer! They often have Groupon deals so make sure to take advantage of the offer. I love my massaged with Gina. She is SO polite and nice and an awesome massage therapist. I end my massages feeling fully rejuvenated and relaxed! The prices are a bit high ($89/1hr) but they also take spafinder gift cards which is totally awesome( grab a couple from Costco!) The business seems to be run very professionally and I'm an extremely satisfied customer! Definitely recommend this place!

Sharon, the owner, has a special talent for whatever your massage objectives are - such as easing…read morephysical pain, nerve pain, muscle pain, headache, neck, congestion, fatigue, back, hips, etc. She is well-versed in anatomy, finding abnormalities, locating pain points, knowing when to massage shallow, medium or deep, using hot rocks, massage oils, heated towel. Increasing circulation and blood flow and oxygenation leading to better focus and energy. Her hands are so incredibly strong and precise. I felt so much better after just 1 session yet continue working to get to the root of the problem. Some pain goes away shortly after the session and some pain is in layers that take time to unravel. Sharon is helping me lead a happier and more fulfilled life! Go see her!