I booked Massage Connection about two-months ago and had a slot today (8/6) at 5:45pm. I reached Massage Connection on my scheduled time, but I saw a notice outside the door saying to wait outside if the door was locked. In my case, the door was indeed locked and I waited for almost 35 mins in hot weather but no one cared to show-up around or open the door. I knocked on the door a few times, tried to call their number but no one helped. I'm super disappointed in their service and will likely never take it again! I will also strongly un-recommend it in my friend circle, if "un-recommend" is a term! read more

Massage Connection - Massage Therapy Near Me - Lynnwood, Washington

Finally had a session with Keely who was pretty friendly. It turns out her other employee recently moved so she is now running the business by herself, which is probably why she's slow to respond at times. read more

Keely is amazing!!! Its always a good massage, she makes sure to focus exactly where I need her to and in a lovely setting. I will definitely keep going back!! I highly recommend! read more

Well I have tried calling you'll several times and left voicemails but unfortunately no one cared to even respond. So won't be wasting my time getting back. read more

I have been going to Tim for years. I always feel better after the massage and get a good nights sleep.I highly recommend Tim.

I was getting a massage each month for a while, a few months ago. My therapist and I built a bond that made every session better than the last. I highly recommend. read more

Worst massage ever. Where do I start? First off- I was trying SO hard to just be grateful and to relax and enjoy it. But I was miserable and wanting to leave about 20mins in the massage. I've never wanted to leave a massage before. First off- 1. It's right near traffic so you hear horns beeping, dogs barking, engines revving. Location is terrible (so loud!) and weird that there's insurance next door. Really not relaxing. 2. The room was freezing. Any exposed skin was super cold and uncomfortable. (And I normally run hot!) It wouldn't hurt to turn the heat up or have a space heater. It may help heat the room and help with the loud traffic situation. 3. The new female was frankly not good at all. Worst masseuse I've ever had and I've had 50+ massages in my life. She hardly got into any of the spots. She never communicated during the massage- ie. Is pressure ok? I honestly left in worse pain and it seemed like she hardly had a clue to what she was doing. 4. The owner seems to be nonexistent. I've never seen her there and whenever I call- NO ONE answers. I have called several times. I always leave a message and *sometimes* I get a return call after a few days. Sometimes I don't even get a call back. I honest to goodness, don't know how this business keeps going. 5. I got suckered in by the groupon deal and I will 100% never return. They tried to sell me on getting another deal but no way will I come back. There are so many other businesses in the area to choose from. I never even write this long of a review but I'm quite frankly angry I spent my money at a place that was so terrible. The ONLY saving grace was my husband and I really liked the male masseuse. He goes really deep and gets knots out. I really do feel like he should be in a place where his skill set matches the place. I honestly don't think this business will keep going if it keeps up like it does. Last little note I forgot to say- the bathroom looks kinda dirty and creepy. Sadly I don't have much good to say. I've been so so many businesses and I've never had such a negative experience. Don't waste your money here! read more

I purchased a groupon for a one hour massage as a gift to a friend who mentioned she needed a massage. Payment and scheduling were fine, no problems. The feedback I got from her on the massage was troubling. When she arrived, the only person there was a man named Tom who turned out to be her masseuse. She was put off that he seemed to be nervous and fidgety but assumed he was just new. It's an inexpensive groupon, so you figure corners might be cut. Whatever. The concerning part is that he proceeded to dump on her about his personal life for the majority of the massage. Talking non-stop about his family/legal/dating issues and complaining about women's dating attitudes seems completely inappropriate and it left her feeling uncomfortable and unrelaxed. It makes me question if it is appropriate to leave Tom with female patients unsupervised. She didn't even feel comfortable enough to say something about it given that she was alone with this person. read more

Bought a groupon to try out this place. I easily connected with the business via email and was able to schedule an appointment within the same month. My masseuse was awesome (male, forgot his name). He was very professional yet friendly, and he is the first masseuse hat actually focused on the areas I have problems with. I will definitely be back! read more

I received a groupon gift voucher that was supposed to be good for a one hour massage. It was only a 40 minute massage, and not a very good one. Granted, I was about 4 minutes late, but I have never seen one hour advertised and not honored. I don't know if this is because the person who gifted this to me did bought a Groupon, or if this is standard. Either way, I was very put off by the experience. I keep receiving emails from this place offering me "deals", but I wouldn't go back here. read more

Horrible communication with this business. Nobody ever answers the telephone or returns calls. Big delay times with emails, if they ever care to answer them. Makes a person wonder if this a legitimate business. Good luck trying to get an appointment scheduled. Now after reading the other reviews from people, I guess this is how they try and operate their business. Keely, is the owner's name? Keely: Take some responsibility and pride in yourself, your business and your employees. If this is the way you treat customers and potential customers, you may want to reevaluate your business strategy. To those who are thinking about scheduling with this business, I suggest finding another place to go. This isn't the place if you're looking for a professional LMP business. It also appears from the other comments that they try and gain customers by using Groupon discounts. Maybe Groupon needs to be informed about what's going on and cut you from advertising through them. Good luck to those who are willing to put up with this business. I'm done trying! read more

I am very upset with how the masseuse did not show up at my appointment. The whole shop was locked and closed. I made the appointment months in advance and confirmed the appointment several times a week or two in advance. I was stuck in traffic for 40 minutes to get there on time and I got there 20 minutes early and waited for 25 minutes but the masseuse never showed up. I called them and left voicemail and email but they did not explain or offer to compensate for their masseuse's no show. They only sent automatic notification with email that my appointment is now schedule 2 days later, after the no show happened. What on the earth this can happen? Very unprofessional and very disappointing!!!!!!! I do not recommend this place at all! read more

Massage Connection - No show!! My masseuse did no show up after I drove 40 minutes stuck in traffic and waited for 25 minutes!!! Very unprofessional!!! - Massage Therapy Near Me - Lynnwood, Washington

I don't normally write reviews, but this has been a nightmare experience. I purchased a Groupon voucher for 3 massages and scheduled back on March 14th for July 9, August 27, and September 17. I only received my July 9 massage. One was cancelled due to illness of the therapist and then I received a text that the therapist was let go and that my massages would need to be rescheduled again. I then had to reach out a couple of times before getting a response regarding rescheduling my massages. I let them know that I understood the difficulty of having to hire a new therapist and if they could not schedule me, I would be happy with a refund of my Groupon or to allow someone else to use it since I had very limited availability. Those comments were completely ignored and they just kept asking me my availability to reschedule. Then when I was scheduled finally, the time needed to be changed. Then it was cancelled. I was scheduled again which was also cancelled. Now, I was scheduled again for December 17th (two days from now) and they've cancelled on me again. I let them know I would be taking my business elsewhere and got a response immediately saying it was a mistake and they didn't mean to cancel. I've let them know that this has happened before and as much as I appreciate them owning up to a mistake on their part, I would like to take my business to an establishment that can actually commit to an appointment time. I understand unforeseen circumstances like a therapist getting ill or fired, but to cancel and move my appointments half a dozen times or so (often only a day or two before which really inconveniences my schedule) without trying to properly repair the situation is appalling to me. I mean no disrespect. The one massage I received was fine. But not outstanding and certainly not enough to make me wait to see when I will actually get in to use the remaining 2 Groupon massages. I contacted Groupon. Excellent customer service. They refunded the remaining 2 massages no problem to my Groupon account. Now that is how you treat a customer. read more

Keely was AWESOME! Great atmosphere (very comfortable and clean), kind staff and a massage therapist who is professional and listens. She focused on exactly what we talked about. The best. read more

Keely is the best - I go every week, and sometimes a bit more often. If you can get the 1 1/2 hour, take it. You'll be a bit wobbly after, so park near the door.. :-) read more

Update - I was able to get a refund from Groupon and I never had success with reaching Massage Connection.

We've been receiving massages at Massage Connection from both Keely & Kathy for over a year and they are AMAZING! The service is professional, environment is soothing, always ontime, and the massage makes a huge difference on relaxing the muscles in our body. We highly recomend this company! read more

I will be going back at least a few more times before I move to the east coast. Keely was my masseuse. She was down right the best, I have had in awhile. She has her own technique as a lot of them do. But her specially is feet. Wow. I want to go back. She did a full body massage. Everything was great. :) read more

I have been seeing Keely for 4 years now. All I can say is that she is fantastic. She really does care for her clients and will do whatever she can to make sure they are taken care of. I have seen others LMP's and I can honestly say she is one of the best. read more

I purchased a 3-massage Groupon packet. The massages themselves were good; however, the logistics were frustrating to say the least. On my first visit to their old location, I couldn't find the place because the suite number on the Groupon was wrong. The business was hidden inside a building and not well-marked. I arrived to my second appointment at their new location and the front door was locked with no note. I had to knock on the door several times before someone came out. She said they didn't have a receptionist and needed to keep the doors locked. The third time as I sat in my car 20 minutes before my appointment, there was a message on my phone asking me to reschedule because my regular masseuse was sick. I called them back sounding annoyed and the owner returned my call immediately. She told me to come inside so she can give me the massage. Although she apologized, 5 minutes into the massage, she had to leave the room to ask someone to reschedule the next appointment. I felt the massage itself was rushed; we started at 12:55 and ended at 1:40. What? I thought it was suppose to be a 60-minute massage? I purchased the Groupon on 10/5/15 and did not finish using it until 5/19/16. This was due to their limited availability and rescheduling 3 times on their part. read more

I found this place through Groupon. I bought a one hour massage with Kristin. I thought she did a great job! The hour flew by and I feel great. The room was dimmed, clean, and had quiet music playing. It was a very relaxed setting. The table was heated and felt amazing. The sheets were soft and I was comfortable and warm the whole time. I would come back for another massage here. read more

I have now had 4 massages at Massage Connection, from Keely, Shayla and Shana --all amazing. I am going for a shoulder problem and they all 3 have helped improve my shoulder pain. And I feel great after each massage. I highly recommend all 3 of these women for massage. read more

They don't answer their phones. So you can't make an appointment. Don't buy a groupon, you will be disappointed. If you leave a message they still won't call back. I've been calling since May... It's nearly September and I have yet to hear from them. Awful customer service. read more

I love Massage Connection! I have been going here for about two years. I have a major gymnastics injury to my back and they have been a tremendous help. The rooms are so beautiful, peaceful and smell nice. It is also so great that they are right off of I-5. read more

I agree Keely is very nice even though I haven't seen her.. I purchased a livingsocial last year and forgot all about it, it almost expires. I contacted them on their website and got very quick reply from Keely, I was able to make an appointment with Rebecca. Rebecca was good. I told her that full body, more on my shoulder. She did a good job on that. However, didn't do arms, hands and feet. She asked me again to choose head and neck or feet at last 15 min before massage finished with her hands on my head even though I told her to do feet at the beginning.... so I chose head and neck instead of feet..... Another thing is length of the massage. The voucher says hour long massage and foot rub. I know that hour long usually is 50 min. My appointment was 11:30. I got there right on 11:30 and left there at 12:22 (on my car's clock) with filled out the form(first time client), undressed and dressed, get out and get in the car, all that total not even hour long. I gave her a good tip anyway. I am a regular member of the other massage clinic, I have to do this because the voucher I gifted last year didn't work out. Compare here and there, I'll choose there, sorry Keely. I appreciated you help. read more

I have been a client of Massage Connection for I can't even tell you how long but through several moves. If here was a rating above 5 star she would be it. all of her therapists are wonderful. They have worked with my health issues and made a difference. I have had massages all over including major resorts charging 3 to 4 times as much and they can't touch her read more

Great service. The individual who gave me my massage was very kind and well trained. A very fair price and peaceful environment that helped me feel relaxed and rejuvenated. read more

Always great deep tissue massage from Tim H. Strong & controlled muscle massage. My neck is a wreck from computer work. Took a few sessions to fix years of bad posture. Now it's great! Highly recommend Tim! read more

Countless calls to this business and no return calls. I even sent an email with no reply back. I was given a gift voucher as a birthday present for a massage and now because of their poor business practices I will not go there even if they respond. You lost my business. 4 weeks of trying to get an appointment does not win you customers. read more

Keely and the crew at Massage Connection are the BEST EVER! I have been seeing them for years now. Their massage techniques and customer service skills are top of the line! I highly recommend Massage Connection whenever I have a chance to. 5 STARS!!! read more

Their website says they're open on saturdays and evenings. I bought a groupon based on those hours and have been calling (both numbers) daily and /emailing(the best way to get an appt so they say) since monday to get an appt. and the online scheduler isnt up either It took 4 DAYS for someone to get back to me and now tells me they don't work Saturdays and evenings are limited (well change your hours online then) had someone ACTUALLY CALLED ME BACK THE FIRST DAY i could have gotten my money back. So now im out the money and a massage. HORRIBLE CUSTOMER SERVICE. I cant believe they run a business like this.. I wish id looked at yelp reviews before. Clearly they do this alot. :( read more

Call millions time to make an appointment but they're never pick up the phone.. leave thousand time message but never respond and call me back...:( I think they're just tried to sell out coupons to take money and doesn't want to take us in... this is kind cheating on clients..." not recommended this place .. read more

LOVE this place!! So glad I was told about this little gem, I'm never going anyone else. Everyone that I've been massaged by has been well trained and professional. I also love that DoTerra oils are diffused as you're getting a massage and the music is very peaceful and calming. The room was clean and quiet as well. I've seen all these reviews saying they don't call you back or that the phone isn't answered, but I personally have never experienced that myself. I always get a quick email response back. TRY THIS PLACE! You'll never go anywhere else. read more

I purchased a prepaid package about 8-9 months ago before I moved and I just got back and scheduled over a month ago for today's appt. Not knowing they have relocated. I waited on their old building for about 20 mins calling and emailing the business with no avail. Then I decided to see if their address changed and it did. Without any signs on their old location stating they have relocated or a courtesy email that they have moved. I found their new location. Not far from their old location. I went there and there's no cars outside and it's also locked. I called again and no answer. What the heck??? Then I went online on my appt and they have crossed out today as being accomplished. I never got my massage!! I paid for this for $200 for 5 massage as I recall. And you can't say today was accomplished when I wasted almost an hour waiting and I used to get a call if I was running late and I was waiting for that cuz I was waiting outside the building. And no one called me. I'm in tears right now. I wasted an hour calling, waiting, emailing, tracking you down and nothing. Nobody contacted me. Today was a total waste. read more

I do not regularly get massages (I only went to Massage Connection because I bought a Groupon for 3 massages) and I do not have any health issues that require massage so I am reviewing as just your average person who sometimes gets sore muscles. I thought Keely was great - precise in her movements, consistent in pressure, firm, and a good listener. Every time I asked for more or less pressure, she adjusted immediately. After each massage, I felt more relaxed and more flexible. The more flexible I felt, the more I was able to push myself at the gym. Would strongly recommend! read more

If I was doing this review strictly based on my massage with Kristen D, it would be 5 stars, but sadly the way this place is run really take the positive feeling right out. The receptionist (when they had one) sent me an e-mail with one date and then booked it in their computer for another date. Fortunately I called in advance and the matter was straightened out, however when I showed up for the appointment, I stood outside waiting because the door was locked, and finally went to my car and sat there for quite a while before Kristen came looking for me. Kristen gave me one of the best massages I have ever had. I definitely wanted to come see her again and called later to schedule another appointment with Kristen. The problem is, they did not bother to mention that there are two Kristen's that work there and they scheduled me with the "other" Kristen. She was a VERY strong and completely capable therapist, but I told her from the beginning that I wanted a very relaxing gentle massage and I got nothing but DEEP tissue. I has to ask over and over to lighten up, but that would last a minute and it was back to a very hard massage. Some people like this and I am sure it is great for athletes, but it is definitely not what I asked for. I felt awful for 2 days afterward and passed along my feedback to Keely. I thought I would give it one more try and specifically ask for Kristen Denkinger. Unfortunately I had to cancel that appointment so I sent an e-mail and requested that they confirm the appointment was cancelled. Nothing. I called the phone number that was on the YELP site for them, out of service. I called another number that was on their direct website and the message I got was that the phone was not working, but I could leave a message. This has sealed the deal for me. I have been the owner of a small business and know how tough it is, but this is too much. read more