Child was left waiting in the lobby with no parent. I am not sure whether he was left there with his electronic device for the time his parent was getting massaged or whether it was an employee's child. In either case, this is not SAFE for the child nor appropriate. So unprofessional, but the child's safety here is Paramount. There is no excuse management could possibly give to make this okay! The massage therapist mentioned a facial to me and some pushy lady at the front front desk tried to push me into getting a facial/asked if I had ever had one. Apparently my skin must have looked terribly unhealthy today. Very insulting. The whole experience was extraordinary uncomfortable for me. Their chair in the massage room had worn out leather. Pieces of the surface leather had begun to peel off. The back of the chair had been banged into the wall so many times the paint had chipped off in a line that ran across the top line of the chair. The hanger left in the room for my shirt was a basic black hanger they probably got at the dollar store (far from the heavy hard wood hangers one finds at Scottsdale ME locations). Even the table in the "quiet room" was cheap looking, the trash can in the restroom was the cheapest most basic black trash can you could imagine. My massage therapist picked me up for my appointment 10 minutes late, but I didn't get me full time. Finished up at the time I normally would have (and that does include the time off the table for getting dressed and undressed). There was also a fan blowing on me full force during my massage. I have been an ME member since about 2007, and I honestly have never had such an uncomfortable over-all experience. Needless to say, I do not need these frustrations, annoyances, etc., and I will never be coming back to this location EVER AGAIN. read more

Massage Envy - Cheap plastic trash can. Not like the stainless you get in the Scottsdale and PV locations. - Massage Near Me - Avondale, Arizona

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I have seen Angie for my last 2 massages and they are absolutely amazing! She always takes the time to listen to my needs and tailor the massage to what I need most. I leave every session feeling relaxed, pain-free & refreshed, her professionalism and calming presence makes every visit a great experience. I highly recommend Angie to anyone looking for a skilled and attentive massage therapist! read more

I would give 0 stars if I could! Beware! They take sides with their employees over their paying customers. I was treated unfairly by the front desk her name is Krystal, and her store manager. Managers don't do anything, they let their employees get a way with the way the treat their customers. Even after the front desk lady names Krystal being in the wrong, Was rude and hanged up on me in the middle of me speaking. They found a way to twisted on me; blaming me for the issue that accrued. I would never go to any other massage envy again! I spoke to the manger and told her my side of the story and she said they believed the employee and not me. They completely dismissed my complaints and sided with the employee. Horrible and unprofessional. I'm definitely taking this to corporate. There was another young kind front desk employee Ashton that heard the whole issue that happens and why it happened. And even her, her self, SHE agreed this situation could have been avoided and handled better by Krystall. She was shocked and in disbelief how Krystall treated me. And agreed Krystall was in the wrong. She must be Mangers Pet. There's no way someone could have gotten away with that. Under any circumstances. My husband is operating manger and I my self am a manger, and this behavior i witness even coming from this store manger is not acceptable! Something needs to be done because there's been so many complaints from this location! By all mean I will make sure this matter gets handled! read more

The manager, Amanda, has no idea how to run a business. I went to the wrong location and was almost 30 mins from the correct location. I have NEVER missed an appointment before and have been a loyal customer for over 2 years when I spoke to her she told me there was no way for me to reschedule and that she was not going to waive the 50% cancellation fee when I live almost 30 miles from the booked location. I get that it was totally my fault and would be happy to come in at ANY other time to fill someone else's hole on the schedule but there was no compassion or understanding even when I was honest about my mistake. Massage Envy, you just lost a loyal customer! read more

Do not waist your money. I have had it with this company they are now trying to say I have 5 credits when Erica the district manager said I had 24 last time we spoke. That it would state that in the notes. The new manager says there are no notes saying this and I have five credits. She said she would have her call me because my account was on a freeze due to the many credits I have not used and intended on using while frozen. They charged me again even though I was on a three month freeze. It is time to take legal action. This is the worst service. Beware of this company . read more

Massage Envy - Massage Near Me - Avondale, Arizona

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The management at this Massage Envy needs to go back through class. I have been working with the public for years but have never have came across such an poor example of customer service like the manager. Left messages to contact manager and she never returned my calls. Finally got ahold of manager and her suggestion to my problem was "maybe you should cancel your membership." The owners of this location need to understand why the location is not growing with that type of leadership read more

Michael was amazing! Hot all the trouble spots I had and made them better. I wasn't even sore the next day! The massage left me relaxed the entire day. Definitely recommend him for your next massage! The staff was also nice. read more

Elaine- great medium touch. Very professional. Doesn't talk much. Does extractions. 100% every time!!! I get facials and back facials with her. She's great. That's why I'm posting even though it may be difficult to book her going forward. read more

I called yesterday evening to book a session for 01/11/2024 the front desk receptionist took my name, number and most important my Visa card number, claimed to have booked my appointment, I rearranged my entire day around being able to fit in a massage after working night shift at a hard labor job only to come in this morning, to find out the receptionist did not book my appointment. The staff working this morning refused to help me or assist me in any way and when I advised her I wanted to file a complaint she wrote my name and number down on a sticky note and said she would give it to the manager who is out of office due to a surgery. This was the worst experience and I do not recommend them at all I believe the woman who took all my info and card info should be terminated due to the fact that she took personal information and did not book my appointment neither did she call back to tell me it was canceled. This was truly a waste of my time and more so my energy this morning so much for relaxation read more

If I could leave 0 stars I would! I am beyond angry with this location. I booked a couples massage a month in advance for two reasons. 1. Because it's Valentine's Day in a couple days and 2. Because I'm 37 weeks pregnant and close to our due date. When we arrive for our 7pm couples massage, we were told that it was for me and another gentleman- (name not my husband). Come to find out that they never booked my husbands appointment, therefore we were both out of a couples massage. I would never recommend this place and their lack of ability to organize. The most upsetting part is that the day before they texted to confirm our appointments and called me an hour later again to confirm. To show up extremely exhausted almost close to delivering to not receive a service scheduled so far in advance. Horrible customer service in every aspect! read more

Stay away from this location. Fortunately, there are others Massage Envy locations in the vicinity. This is not a positive environment. Management neither cares about its employees or its customers. I've had 1 too many poor experiences with this location. I've expressed concern to management and they evade the issues. Ask yourself why it's difficult to find a convenient time to book an appointment? I have first hand knowledge that many of their masseuses at this location are leaving or have left for a better positive location. Other than Sue, the front desk receptionists should be grateful to have a job yet they obviously don't want to be there or need to be trained in how to provide a positive customer experience. Ask yourself why the masseuses are complaining about their personal issues with their clients? Again, management at this location values profit over people. read more

Agree with another comment that the time spent on the facials are not accurate. I went in for a 60 min facial and got only 40 min. I agree with giving you time to get situated but they spend too much time trying to up sell you services. I had a membership but will not be renewing. read more

Juan is an amazing masseuse! He is friendly and makes the experience comfortable. He worked throughly and talked with me after. Honestly one of the best massages I've had! I'll be back to book with Juan :) read more

I was extremely impressed by the professional staff and quality of my massage. Perla did a phenomenal job at making me feel comfortable and ensuring my massage was just the right amount of pressure. It is sometimes difficult finding someone who does a good at deep tissue massage, however Perla was great. I look forward to making another appointment in the near future. read more

I just left this Avondale Massage envy. After being excited for WEEKS about my super special Mother's Day facial I left super disappointed. My appt was 1230p so I had my ride pick me up at 2. I arrived there at 1215. My esthetician didn't touch my face until 1240. Ok fine. Then at 1:45 she said she was all done. What?! There was a giant clock over the door so I couldn't help but track the time. I asked the receptionist if that was normal, she said yes. 5 mins before for consult, 5 mins after to get dressed. So a 10 grace period on their end. Ok. I explained I was shorted 25 mins. I again asked 'does that make sense to you?' She said yes. So they wanted to charge me for a 90 min facial when I got a 65 min facial. She said 'the manager can call you tomorrow, but she usually doesn't fix things like that.' #1 so your manager doesn't make wrongs right? #2 this happens often enough for you to let me know? Please save your money and avoid this place. Big middle finger to me for Mother's Day I suppose read more

This complaint is more about the Manager, Angela. I submitted a cancellation form on 11/7/2022 in person. I was told I would not be charged again in December. On Monday, 12/12/2022, I saw that I had been charged another monthly fee of $75 on 12/2/2022. I called to inquire about it and was told Angela would call me back because the account was still active. On Wednesday, 12/14/2022, I had to call because Angela never returned my call. Only to be told that I would not be receiving a refund because the cancellation was effective 12/2/2022. Which is a total lie! I asked to pick up a copy of the cancellation form and went in that same morning to get it. It has got to be the most fraudulent and edited copy I've ever seen. I finally managed to speak to Angela and she told me that I had post dated the cancellation form for 12/2/2022. Again, this is a lie and I told her so. I cancelled the membership on the day I went in 11/7/2022. Never did I request to post date the cancellation. As a matter of fact, I booked my remaining sessions in December so no to lose the credits. My next appointment is scheduled for the end of the month to prove it. I've taken the copy of the cancellation form to other ME locations and they've been appalled by the fact that this person would even think that it was acceptable. It is clearly a ploy to cover up the fact that the cancellation form was not processed when it was supposed to. I would have been fine with someone saying they mistakenly didn't process. I get it, it happens. But to create a fraudulent document just to get and additional months fee. This is completely unethical and should have consequences. I can imagine how many others have had this issue at this location. I would like a call back from the District Manager or Owner of this location as I understand it is individually owned and not part of the ME Corporate chain. read more

I'm trying to schedule 3 appointments and ask Sue if I can put them on a hold just to ask my son a question and she responds that's fine... mind you a hold for a personal phone is mute.. Sue then says "you're putting a business on hold, I mean come on." I take myself off mute to let Sue I'm sorry for placing them on hold. I will call another business who wants my business. Member for over 10 years and it is sad that some people just don't get customer service. read more

I booked with them online received my confirmations. They contacted me the day before to say they needed to reschedule. Unfortunately I am a single parent and have limited free time. So I cant just reschedule nor did they leave me anytime to make an appointment with another company. They ruined my free time. read more

Kamilah is by far the best masseuse I have found since moving to Arizona this summer. Highly recommend her and her awesome techniques.

Horrible customer service and rudeness at the front desk. If it wasn't for my regular masseuse, Fernando, who is amazing, I would never set foot in here again. My last appointment, I let them know my debit card was compromised so I wanted to give them my new card before my monthly payment came out. They took it and I thought all was fine. The next time I came in, they checked me in and said nothing. After my massage the girl at the front desk asked me if I was aware that my account was suspended. I said no and asked why. She said because my debit card wouldn't go through and that I would need to call my "home"location. It was the same girl that I had given my new information to last time so I explained this to her and asked her why she didn't notify me of that when I gave her my new card. She told me that they wouldn't have any idea and that it's not on them to tell me because they're not my home location. I called my home location right then and they said that when I gave this location my new card they should have told me that they're not able to change any membership information because they're not the home location. When I got off the phone, the girl at the front desk proceeded to tell me that I was "coming at her" and "popping off"! Seriously?!? Whatever happened to customer service and being professional? I even explained to her that I'm not trying to be rude, that I'm just frustrated when I was purposely proactive to avoid this exact scenario. Then the other young girl said I could leave and call back to complain to the manager Sierra tomorrow. I understand that businesses are understaffed but please train your employees to be more professional! read more

DO NOT GO HERE! WILL CHARGE YOUR CREDIT CARD EXTRA WITHOUT APPROVAL! Bought my husband a massage for the holidays and the get card had ample fund on it. He said massage was average which is a bummer. We got to a place that is incredible for $35 an hour but it's in Scottsdale so we decided to do this instead. He had used massage envy before so they had his card on file. He asked the people at the counter before leaving if everything was okay to make sure they gift card was enough to cover it all. They said yes but charged his card without permission for an extra tip! He called to tell them everything was covered on the gift card and the charge needed to be removed. The girl said she would have her manager take it off immediately. A week later nothing! Had to dispute the charge with the bank. WHAT SCAMMERS!! Will never come to this location again. EDIT- in response to massage envy comment. I did reach out as mentioned above and nothing was done. Thanks though read more

I was so looking forward to my appointment today at 10 am to be told that it was cancelled and no one called me to tell me or to reschedule. I just became a member and I can honestly tell you that I am going to cancel my membership. Poor customer service!! read more

I have been a member since it's first opening in Scottsdale. I have been to many different stores and usually go with a different massage therapist each time, as I never book in advance, I just book when I feel I need it. Amazed at how each therapist has their own technique and style. Glad to see they are opening up after this big Covid-19 fiasco. read more

I've been goin to this Massage Envy on 99th/McDowell Rd for awhile now and I've been different masseuses and I finally found "PERLA". She's jus the best!! I only book appts wit her now. I really enjoy the pressure and her technique. She always has a great energy abt her. Thanks, Monica read more

Fernando is the absolute best! I have been getting deep tissue massages from him every 2 weeks for a few months now and he is skilled, knowledgeable, professional and these appointments 100 percent help my fitness muscle recovery from workouts and keep me in top shape. A specific example I have to highlight was this past week. I booked an additional session specifically for him to work on my legs prior to a race I was running. He listened to my needs, addressed them, and I performed at a higher level during my race than I anticipated I could. I attribute that to the work he did prior to help my legs be at their best. read more

Tameka is the absolute best! I have had many massages through the years and I can swear she is the best therapist I've ever had. Extremely professional and very skilled. If you want an amazing massage she's your choice! read more

This Racist Arogant fools do not need a star the fact that they still run is sickening. Fraud Fraud Fraud no, After reading the nasty background reviews im certain im not the problem. ABC investigator Alert ....This is the letter i sent . I went into your Avondale massage envy to verbalize my grief and anguish amidst the unauthorized charges on my credit card by massage envy, And to my amusement, your staff felt the need to call the cops on myself and my husband, which i find the biggest insult of a life time, i am lost for words but im not surprised. This is how it all started. I came into your spa in December of 2020, i did not sign up to receive any services, if i recall i made an appointment but after one caucasian lady and her husband had come in to raise hell about how her account being charged without her knowledge, that spooked me; and by the way they didn't call the cops on the family after all the hell they raised. I was so disappointed and ashamed as to me witnessing that event; and it made me uncomfortable to the point that i did not come back. That was definitely a red flag for me. The lady i spoke to stated that she was not and will not charge my card that there was a promo to waive registration and also my card will not be charged ever until i make and attend my First appointment, after which my card has been having charges been taking out since December till date. To me an agreement is not an agreement, if the content was relayed in a way to deceive the other party to sign on for services without even knowing . My husband was furious yes but i amicably took over the conversation so it wont escalate because the ladies were very disrespectful and stating that i signed so yes i will be charged monthly and there is nothing i can do since i signed, i told the arrogant uneducated silly brat, that i signed no such agreement that says that i consent to you charging me monthly with or without using the service, i have spend money on the best spas , i go to places like castle hot springs which is about 1200 a night resort stay so id definitely not be too angry to spend a few chicken change except this time, i was not aware that massage envy will bill my credit card monthly, perhaps there is a problem but i will not be ridiculed or made a fool of at my level. I apologize in advance but i am furious to the teeth as how this can happen without my knowledge, all i ask is 1. please deactivate this fraudulent account asap 2. Remove my business citi card from the system 3. And pls refund the payments deducted without my consent I kindly ask that we all save face here , this one account will not ruin ur business but not rectifying this matter will, i have emailed the ABC investigator on this matter and my attorney because not only is my account being fraudulently used, they have the nerve to call the cops on me. I dont sit too well with Racism, in my profession i treat everyone as equals . I have been treated unfairly and i ask that you rewind your cameras to the day i signed up and this very day to see what exactly occurred and you will see proof of that couple accusing your organization of fraudulently charging her card without her knowledge. I simply ask that we avoid any unnecessary drama and trouble and settle this matter like educated and highly sophisticated women that we are. This is not good. please fix this asap. I am giving massage envy 24 hours to rectify this matter and call me to say its fixed. Please have someone with manners call me please as i have zero tolerance to bullies. Thank you so much . Will wait your kind response and prompt action in this matter. PS i have seen many reviews of this same dilemma so i am now convinced i am not crazy read more

I'm only giving this 2 stars because I was told that the masseuse/masseur was phenomenal, but the front office person(s) is NOT! Lacks basic customer service skills, and spends way too much effort trying to upsell! The experience is supposed to be relaxing, not combative, stressful and a push to but extras!! I bought a membership for someone, and it's always a hassle for them. We'll use other locations until the membership expires (if I can't get it canceled?) - never Massage Envy again! I'll use Hand & Stone, elements or another. read more

Booked an appointment for a prenatal massage. I was called the next day, & was told they had no available appts there was a scheduling issue. I wouldn't even given them a star but I had no choice. Well bad customer service & business ethics. I'll never go or call this place ever again. read more

Recently had a bad experience with my hour and a half massage. I was happy for a follow up with management. I thought that I was to be compensated with a massage and facial only to find out they wanted me to use 2 more of my accumulated sessions and they would comp me a $10 enhancement. Wow, really??? So much for service recovery. read more

My original review was very positive I did enjoy my message from Breida. I am now glad I didn't right my review that day because I walked in healthy and nothing wrong now 24hr later I have pink eye. Of course they tell me I didn't get pink eye from there location but considering I went from my house to this location back to my house didn't leave afterwards. It's they only place where my eyes came in contact with anything. So disappointed read more

I got a massage here yesterday and now I feel worse than ever and probably one of the most painful massages ive ever had! I mentioned to Susanna that I have been having problems with my ribs being out of place and even though I told her I need medium pressure on my back she was still really rough it felt like and just made my situation worse because I thought maybe I could help my muscles relax and get some blood flow back the areas that were giving me problems but instead made it 10x worse. This will be my last visit... read more

My husband booked me my monthly massage there for Mother's Day but when I went today they said that my appointment was the day before. When I explained that my husband made the appointment and would never schedule my appointment during my work day (as they claimed) the two girls working at the front desk asked if I was in the correct location. When I told them that this has been my Massage Envy for 5 years, they just rolled their eyes at one another. I am a cancer survivor and use massage to help relieve the pain I am in from the side effects of my treatment. I have never been treated so rudely or with so much apathy so I immediately cancelled my membership as they gave no solutions to their mistake of booking me on the wrong day. I left in tears and will never return. read more

My girlfriend booked a massage for me at Massage Envy in Avondale, this was my first time getting a professional massage. My therapist Dayana asked me what areas she should focus on and I told her my mid AND lower back. She spent half the time focusing on my upper back and the next half on my legs and neck. Before you know it the session was over and my lower back was never worked. The whole point of the massage was to work on my mid and lower back. What bothered me even more was that they tried to sell me on joining Massage Envy to "fix my problem areas." I left there with my lower back feeling worse than when I walked in. read more

Love it. everyone is very friendly. I live 40 minutes away and travel here just for Alyssa, she's seriously the best massage therapist I've ever had. read more

Such an amazing experience at this location. Upon walking in Letica greeted me with a smile and helped get a massage transferred from another location. She then took me back and asked me questions to personalize my massage. No other massage place has ever done this!! I was impressed from then on with the staff and their welcoming attitudes to personalize my massage and facial. The masseuse Brandy was also awesome, she kept checking on how the pressure was and allowed me to have a completely relaxing experience. She even went out of her way to get me a robe to wear to my facial so I didn't have to undress again. The esthetician Bonnique was sooo nice and helpful with my skin, not to mention giving an amazing facial. I would highly recommend this location and will definitely be returning. Thank you for allowing this teacher with a wonderful day of relaxation and pampering. read more

Just back from another great massage with Tamekia, she is the knot crushing Queen. If you suffer from neck/shoulder pain, she is the lady to work it out for you. Staff and management at this location are top notch as well and the location is convenient if you live in the West Valley. read more

This location has been the best place I've received a massage. Breida especially has done tons for my back and neck. I could hardly move as my lower back was in so much pain before I first went in and had tried other methods of treating my back pain. After the first session with Breida it was like I had never had an issue. I also had a bad neck injury 6 years ago that I've been struggling with since and no chiropractor could help. Breida also helped that drastically. First time having seen an esthetician. I saw Amanda and was very pleased with the results. She was very informative about the care of my skin and what products she was using and would suggest. I've seen a few negative posts about this location but I have never experienced anything but friendly and professional service from everyone I've encountered there. read more

Was told to write a review and i would get a free 30 m added to each massage. After one time management decided to revoke what they had promised. Not good business practice in my opinion. Ill be canceling soon. Other than that staff were friendly...if you tell your clients something doing it is important. read more

Don't consider getting the membership at ANY massage envy because their cancellation policy is a nightmare. You cannot cancel your membership without speaking to a membership manager and guess what? These membership managers are never around or in their office. Massage Envy won't cancel your membership even when they have a written consent in their possession, they make the customer jump through hoops and play phone tag with a manager before cancelling. This is ridiculous, this is a massage membership for crying out loud it's not like I'm trying to withdraw funds from my 401K. I've been trying to cancel my membership for months!!!! This is awful, stick to massage spa/resorts and avoid the wannabe massage franchises. read more