I just got home from my visit today for my birthday. It is not often that I take the time to write a review, but I wanted to make sure the extra long hair people get a review that represents the experience properly. For reference, my hair is ~4ft long. I made sure when I made my reservation that I mentioned the length of my hair and for them to please reach out if there were any long hair fees like other places charge so I could plan accordingly. This has always been an experience I've wanted and today was finally the day.
This was my birthday gift from my boyfriend and there was no budget in play so when I write this, know that this was ~$500 experience with the 15% tip. I will break this review into 3 sections because there were 3 key events that happened.
First up, I got a Signature Tsunamii Massage (90-Mins) with the deep tissue add-on. Pretty pricey for the extended time plus deep tissue, but it was absolutely worth it. I requested medium pressure since I knew I needed pressure but would be tender since I'm very stiff. This experience was very nice and as someone who was previously working in physical therapy, the muscle groups targeted were consistent with my pains. One concern I did have is that they didn't quite know what to do with my hair (I had worn it down and it's on me that I didn't put it in a bun or something). There were a couple of times the massage therapist stepped on my hair and it pulled my head. I just did my best to ignore it since it only happened a couple of times.
Second, we have the royal head spa treatment. I got the extended time for 90-minutes total, the minty scalp scrub exfoliation add-on, the calming face mask add-on, the 4-hand foot massage with scrub, and the blowout styling add-on. The Head spa process was very relaxing for the most part. The scalp massages felt excellent and I enjoyed the two scrub add-ons I got. I will say that the $7 face mask is just a paper mask and wouldn't say it was worth it when you can get better quality ones at Ulta/Sephora for cheaper. The paper quality felt cheap and the mask was drier than expected. I do also feel that 90 minutes is just too much time. 60 minutes would've covered your bases just fine. It felt like not much was going on for the extra 30 minutes that was worth the extra fees. Moving onto why I really wanted to write this review: the blow-out.
I was really looking forward to the blowout, especially since my hair is extremely long and I rarely get to have someone else handle it. Unfortunately, the result was very disappointing. While I understand how time-consuming and difficult my hair can be, the service I received did not reflect a proper blowout. The stylist seemed unsure and struggled with basic technique--frequent tangling, drying sections incompletely, and attempting to style damp hair. The process shifted from round brushing to using the Dyson Airwrap incorrectly, resulting in limp, uneven curls rather than a smooth, voluminous blowout. There was little product used, and nothing held. If you're confident enough not to upcharge for extra-long hair, your staff should be trained to properly handle and style it. This experience did not meet that standard.
I understand that the blowout option is only $30 and they did not charge extra for extra long hair (plus, this isn't a salon place obviously) which is why I still give the experience 3/5 stars. But, I am fair enough to myself and my ~$500 experience that if we pay for a blowout, and your business makes a point they can do it, then I expect a blowout at the end that makes me want to come back and spend another $500. We would have had no problem being charged extra for long hair (even if it was just for blowouts) if it meant I would get someone competent in the task. I would have been extremely understanding had the attendant stated she did not feel comfortable with doing my hair to the level of expectation and we just went the braid route with the blowout removed from the bill. She was very competent for the head spa portion, just not the finishing/drying/styling.
I didn't want to make a fuss in person because I genuinely did enjoy all the other aspects of the experience barring the couple exceptions. Receptionist, massage therapist, and the head spa therapist were all great during the spa process. But, I cannot ignore the very last thing that happened during my experience which should be the final lasting impression on a customer. I tried to just convince myself it was fine but my "curls" instantly flattened and I have zero volume.
Overall, I recommend the business for its core. You can definitely save yourself some money by skipping some of the add-ons I mentioned. I might return back some day but won't be going as "all-out" as this time. read more