I really enjoyed my experience at massage, envy, and Cary NC. All of the staff were super friendly, warm and welcoming. The front desk was very knowledgeable about services and packages. The atmosphere was calm and relaxing. I really enjoyed my full body massage. They really pay attention to your areas of focus and also offer recommendations for aftercare and follow up treatments. I will definitely be back next month. And I encourage you to go visit as well. I'll give my overall experience a 10 out of 10. The only area of concern was the bathroom. It was very dusty. It could use a deep clean. read more

Very poor service from this massage envy and others. Do not book your appointments online or chances are it will get screwed up. Also do not expect your therapists to actually show up for appointments. read more

Booked a 60 min facial with Jaycie that was less than subpar. The service was extremely rushed. The appointment was at 2 pm and I was dressed at the check out desk by 2:30. That 30 mins included getting dressed and the consultation prior to the service. Her energy seem very off. I will not be booking again. read more

Erin is excellent as a masseuse at the Massage Envy Kildaire (and in demand by a large customer base). Professional and thoughtful, Erin checks in before your massage to determine areas of focus. At checkout, she offers recommendations for areas to focus on, such as stretching or specific exercises. Erin is an employee who ensures that Massage Envy at Kildaire shines bright. read more

Things have changed over time. The pandemic lead to lots of changes with staffing and availability of sessions, but things have gotten better now. Personally, I've had great massages in recent months from James, and have had nothing but wonderful interaction with the front desk staff. I'd like to give a shout out to Bryanna & Malik for always being so upbeat and helpful! Is the subscription model the perfect fit for everyone? Maybe not, but please give them a try if you are looking for a place to go for regular massages. read more

Some of their staff do not do or know how to give proper massages! A much wasted time and effort, definitely not even relaxing!

So, it turns out that I got a chemical burn on my face because there was no cover over the face cradle. It's been over 3 weeks now and I have gotten no help from Massage Envy. The district manager is supposed to discuss this with me, but has not followed through. Also, I contacted the "Guest Relations Team" via email as well as describing my situation in Massage Envy's follow-up survey. I received no response from those messages either. read more

Massage Envy - Cary Kildaire - As you can see, my face got worse before getting better. - Massage Near Me - Cary, North Carolina

Massage Envy is taking great precautions to ensure safe services. I had the very best DEEP tissue massages with Jorge Sanchez. FABULOUS! Jorge does great sports massages combining stretching and DEEP pressure. If you want great deep tissue work go see Jorge! read more

Massage Envy - Cary Kildaire - Business card - Massage Near Me - Cary, North Carolina

Jorge is a fantastic massage therapist. I've been going to him at Massage Envy in Cary for some time. It's a great experience every time. I highly recommend Jorge S! read more

For the very first time, I tried Massage Envy. I did not realize it was a total spa. The front desk team was super helpful and friendly - especially Bryanna. James, my masseuse was AWESOME! The atmosphere is serene. The entire experience was relaxing and refreshing. Check them out! read more

08/23 My mother is visiting from out of town and I wanted to get her a massage before she departed. On Saturday, I called around town looking for a specific trait in the masseuse and after many calls I found it at this Massage Envy. I made a 3:30pm appointment. I will return to finish this after I pick her up. It is one star currently for a reason which I'll be sure to provide. I am new to Cary and as of right now, I wouldn't come back here nor recommend it but I like to be fair so stay tuned. 08/24 It is now the day after and I have still not heard from Manager... 09/04 I never heard from Manager. My card was also never charged. So I guess they must feel that sweeping issues under the rug is alright. Due to this poor management practice an employee will not receive their rightful compensation. Tip. I will never book with this locale nor franchise again. read more

Was a member for 12 months and had 20 massages. I would not recommend this place to anyone. Even if masseuse is skilled the unprofessionalism causes enough unpleasantness and even stress to ruin experience. Membership at this location was a bad experience for me. read more

Great massage with Jorge, definitely worth the time. He is worth it. I plan on returning soon.

I have been going to Jorge for years. He is the best!! I recommend him for all your aches and pains. I am already looking forward to my next session. read more

Amazing visit. The entire staff at Massage Envy goes above and beyond to ensure client support and satisfaction. From welcome messages and reminders from Katelynn, to a tour of the facility and tranquil waiting area with a heated neck wrap courtesy of Annabelle and Malik. Then greeted by the manager Chris and given the best massage by James - I would recommend Massage Envy to anyone who asks!! read more

Jorge was great today. he explained afterwards what I might need for future massages. I highly recommend this Massage Envy in Cary! Annabelle explained before what to expect very well read more

Rhys was fantastic--the best massage I've had in a long while. He asked all the right questions to ensure he was targeting my problem area and really put in the effort to ensure I was getting relief for chronic pain. My only complain is that he will be moving across the country next week. read more

Never reviewed but I have to do it today because Divine -the receiptionist is so rude . They cancel my appointments a few hours before, they done it many time .The appointment you have to make over a month for spot available . I am a member there , they were really nice before but not now . You have to make an appointment months beforehand and they just cancel your appointment when they like it in the same day instead of switching you to someone else - I guess someone will know how terrible that is . I Will cancelled my membership, would never recommend anyone going there.I did try to speak with manager but she was rude as well! don't ever go there for service! read more

I've been to several Massage Envy locations, and this one is my favorite! The staff is always friendly, from the time you walk in the door to the time you walk out. Rhys is extremely knowledgeable and provides amazing deep tissue massages!! read more

This place had to have changed owners since I originally signed up! This place is the absolute worst! And I am so upset and done. It is not so much the therapist they ok for the most part. But the front desk young lady is the rudest person in the building. I noticed it on three occasions and overheard her on the phone. I had to keep praying while talking to her. I canceled my membership immediately and was told I sighed a year's contract that I knew nothing about! I stuck with this place when they were closed due to Covid and let them continue to take out my membership fee. I don't care what the hateful girl up front said, my credit card will stop immediately. read more

Rearranged my whole day to get an appointment at this place. Went through the 100000 hoops to book an online appointment only to arrive for the receptionist to tell me the booking didn't go through. The receptionist was pretty rude about it and made no effort to offer other dates. Will never ever solicit a massage envy again. read more

FYI if you ever complain about the quality of massage you get they will blackball you and cancel your membership with no refunds

BUYER BEWARE! This location currently has no esthetician, we signed up for a 6 month membership ONLY for facials for my teen son who has acne and now he cannot have a facial due to the Cary location having no staff available. The other locations in our area are either very far away or booked solid for weeks. Drove 1/2 hour to a N Raleigh location earlier this month - who billed us in full that day because the date of our monthly withdrawal was 3 days later!!! He had a very "meh" facial, at best. Almost no extractions but a full hour lecture on skincare - thanks, but no thanks. Now, the manager at the Cary ME location will not let us out of the last two months of his contract, even though they have no staff to provide the services we need. She said we'd have to just drive to another location for the remainder of his contract, too bad/so sad for us. We will just have to hope we can find an appt or drive way out of our way - seems like the good estheticians (what few there are) are totally booked. Cary Massage Envy = bait and switch contract situation, no flexibility, no staff. Called 3 times to get no help and and am paying in full all the while. read more

I have been going to this location for years; however, it appears that they have slimmed their staff down so thin that you can't get an appointment for a massage anymore. Have credits to use by a designated time and find it difficult to be able to use them. Very frustrated and disappointed with this place right now. read more

Was driving around doing errands and saw the $49 intro rate for an hour massage. Not bad. I went in to get pricing and information. The guy upfront was a bit salesy, but not over-the-top in your face....he was just doing his job. He quoted me a membership monthly fee of $59/mth which included one 1 hr massage...and then any additional 1 hr massages were $39. Not too bad considering I was paying about $75 per hour in Chicago. I schedule a 1 hr massage the following day with Tim. Tim did a pretty good job...I requested sports therapy. When I was finished, the same sales guy tried to convince me again to get a membership. But this time he said since it was the end of the month, he could give me a good deal (hmmm...one day made such a huge a difference): 1. That day's massage for free (saved me $49) 2. 4 month membership at only $49/mth which included one 1 hr massage 3. And waive the $30 one-time admin fee. So, I was getting a deal of four 1 hour massages for a grand total of $147. That was a pretty good deal...couldn't pass that up. My four massages come out to $36.75 each. *Note - agree with Melodie's review about the tipping. They have a chart that suggests how to tip. For a "good" massage, they suggested $15. read more

I finally found a massage therapist that can deliver!!!! Michael was fantastic! Easy to talk to, profession and one of the best massages I've had in years. read more

I got a gift card to massage envy thus I decided I would use it for my birthday. I slacked off on making an appointment until the night before I want to get a massage. This was the second massage envy place I called in the area and they were able to accommodate me for a 6 p.m. session. Booking was a breeze. You do need to leave your credit card info though in case you don't show up for your appointment. I understand that, but I don't really like giving out my credit card info if I don't have to. Since it was my first massage with Message Envy, I had to arrived about 15 minutes beforehand to fill out paper works, one medical form and one evaluation/preference form. I've never gotten a massage before, but I like how they have a form that asks me what are my trouble areas. This helps with communication. I had my session with Peter and he was very professional and did a great job. He spent a lot of time on my back/shoulder since I am super tight in those area from sitting all day. After the session he even gave me a sheet of stretches that I can do to help with my back. Maybe it's the norm (I wouldn't know...) but their bed is heated! So you stay nice and warm throughout the session. They have a membership deal that is reasonable if you can afford it. They mentioned it but were not pushy about it at all! Also, ladies if you have long hair, bring a hair tie! I didn't have one with me so Peter had to kept pushing my hair away so they don't get it the way :/ read more

Everyone at this location is nice and courteous. They don't try too hard to get you to sign a membership (expect them to ask though, it's their job). The going rate for their membership is $59/month which includes a 1-hr massage each month ($39 for any additional 1-hr massages). And if you're too busy one month and didn't get to use your 1-hr massage, don't worry, it rolls over! I've been going to Kristin and she's pretty good...it just seems that our schedules don't coicide very often, so I may have to meet other therapists there. I doubt it'll be a problem though as everyone I've met has been very professional and nice. This location is in a shopping center with Staples, Trader Joe's, and Boston Market. read more

Unfortunately, I got sick and am on chemo. I called in June and asked to cancel my membership. I was told I had to fill out a form and drop it off at the Massage Envy. Actually, the owner DID cancel my membership, but I didn't know that. I was involved with my health. When I went on October 2 to drop off the form, I still had about 4 massages left that were unused. I was told my membership had been cancelled. The owner said that my time for using my massages that were prepaid had expired in September. This is thievery! Plain and simple. Even if I cannot go I could have gifted some friends with these massages. This is what happens when you sign up with a membership and have them take the money out of your account. You lose control and there is nothing I can do about it. The massage therapists are good, but the ownership is not. Don't get into a membership here, you'll lose money. I lost $260.00. read more

My wife is a member. According to her: "If I could live at this massage envy, I would. It's clean, and the staff is sweet as pie. Dave Moody is a massage master, and I will never go to someone other than him again!" read more

"BUYER BE WARE!" Massage Envy on Kildaire Farm Road. My sister purchased two massages for $55.00 each for Christmas last year on a special. I went in the first time and used one of my gift cards. I was told that there massages were normally $95.00 usually. I did not want to join there yearly program. I went back for my second gift card I went to hand it to her on the way in she said wait until I leave. They told me I owe an additional $40.00 to the gift card to make it $95.00 because I did not join there yearly program. The masseuse I had was good, Beth. I "NEVER" had to paid toward a massage gift before feeling ripped off! read more

I was expecting so much more from this place. My first experience was good at the Morrisville location but the Kildare farm location was a bit of a disappointment. My masseuse was nice but it felt like she was a student learning on me. She did not apply the right pressure even after asking her twice. I have been having massages for years and i can regrettably say that this was the worst. It felt like she was just rubbing oil on my body, did not seem to have any knowledge. A waste of money when i really needed a massage so bad, i came with discomfort in my body and left the same or maybe worst as her technique was completely wrong. I was seriously thinking of getting a membership with Massage Envy but after today's experience, not really sure anymore. I really expected more from Massage Envy. read more

I like the therapists that I have worked with. The only thing I am dissatisfied with is that I have been a member for several years. I signed on for a fixed cost each month. I am unhappy that my monthly cost was increased $6.00. As a retired veteran that is a significant amount. I'm not sure how much longer I will be able to remain a member. as a customer, when my friends ask me about my experience with Massage Envy, I tell them the story about the increased in cost. They agree with me that it wasn't the right thing to do. I WOULD MAKE BE A DELIGHTED CUSTOMER IF I COULD CONTINUE AT MY FORMER RATE OF $49.99. Thank you, Edward Barry read more

Massage Envy has at last count 478 locations, so this is not a new or independent establishment, still I feel that they deserve note as they are brand new to Cary. I, personally, have never had trouble justifying the need for a massage, but even so, carving out time even for an hour is a challenge at times. For $49 you can get a full hour massage, in a soothing environment, by a trained massage therapist. That's right, $49 for an hour. The management is not shy about encouraging you to tip as if the massage were industry standard price, i.e., $100, so really the cost is $69. The massages are always good, sometimes great. and for this price you can afford to make this a regular stop. read more

This is the best Massage Envy location in the Triangle Area. I have a membership at the Brier Creek location but I always go to Cary to get my massage with Daniel. The staff is great and I have never left disappointed! read more

Before you schedule an appointment, realize that your appointment time means nothing to Massage Envy and they have no respect for your schedule. I scheduled a couple's massage days in advance at 4pm as a one year anniversary celebration. I got a call thirty minutes before our appointment stating that someone underage came in for a massage, and that Massage Envy did not realize that said customer was a minor. Due to company policy, the minor could not be massaged until there was an adult with them, so Massage Envy waited on the adult to come, then placed the minor in the couple's massage room. I was asked to switch to separate room massages, which I turned down for obvious reasons; if we wanted separate massages, we would not have scheduled a couple's massage, especially to celebrate our anniversary. I reminded the worker on the phone that I had called in advance to schedule this couple's massage for our anniversary, stated it didn't seem fair that my husband and I would be punished for circumstances that could have been avoided, and asked what could be done to make the situation right. My husband had already taken off work early so we could enjoy our peaceful and romantic massage together. The only solution Massage Envy came up with was to ask a massage therapist that was already home from getting off early, and to push back the appointment an hour after I had scheduled it initially. We realized how much it would affect our massage to have someone that had already checked out of work mode for the day, come back in and do an hour's massage, and did not want to punish that therapist for his/her company's incompetence. We also had other previous engagements at 6pm, so that option was not possible for us. It was not fair to ask us to push our entire schedule back because of a mistake on Massage Envy's behalf. There was no remorse shown on the other side, other than a fake, insincere customer service basic of "Oh, I'm sorry" and no actions to even attempt to make it right. Had Massage Envy offered some sort of incentive (free facial, hot stones with massage, essential oils, 50% one of our massages, etc...) we would have been more willing to work with their screw-up, and I would not be writing this complaint. As it stands, my husband and I scheduled a couple's massage to celebrate our one year anniversary. Massage Envy's incompetence and complete lack of respect for their client's scheduling made what would have been a relaxing and romantic evening into an evening of anger and disbelief of terrible customer service. Usually if a mistake is made on the company's behalf, they will do anything to make it right, not just a superficial apology and inquiring of a time to reschedule. Massage Envy completely disregarded the fact that we had scheduled our couple's massage days in advance to celebrate our one year anniversary, not just as a usual event. I am not pleased with this Massage Envy due to the poor way in which this situation was handled and the lack of respect shown to us. I wanted to let the public know to not expect their massages at the time scheduled, no matter how far in advance you called or how special the occasion is, even after letting Massage Envy know. Might as well just make it a walk-in when you have spare time. read more

This is the best bet for my money ONLY because I've finally found a massage therapist (Mark) who knows what I like and can sense all of the knots and trigger points that my body holds. He uses the right amount of pressure and is friendly and speaks when I'm in the mood and keeps quiet when I just need to zen out.... He's booked out months in advance so the only downfall is that it is hard to get on his calendar when I want to come in a second time or last minute. My company helps pay for monthly massages, so I do pay the $59.99 rate and if I come a second time during the month - it is 39.99 -- which I rarely do, but it's nice to know I can at a discounted rate if I want a second one. I did start on a contracted plan, but now I am month-to-month now that I'm out of the contract timeframe - it's been well worth it to me. The front desk staff is friendly enough - whenever I ask for my insurance letter in order to get my company to pay, they email it within the day which is really helpful and appreciated. Other local massage therapists I find usually are about $70-$80/hour if not more - so if you can find the right therapist here at Massage Envy that suits your needs, I do think it's the more affordable way to go despite the chain. Parking is plentiful although sometimes packed due to Trader Joe's being so near, but easy enough. The check-in process is pretty easy and quick - you walk in the door and they usually know who you are and you can move into the sitting/waiting room until your therapist comes and gets you. read more

I've had 2 massages at this location and was happy with the quality of the massages and the professionalism of the therapists. *4 stars for the massage!!! On the downside, they lure you in with the $49, (first time customer) massage special and then they really turn on the sales pitch so you'll purchase a more expensive membership package. Plan to pay $78.00/1-hour if you opt not to sign up for a membership plan. read more

Having gone to other Massage Envy locations, as well as going to other spas in recent years I firmly believe Massage Envy is the best bang for your buck. After my first visit I signed up to become a member. The membership is affordable and if you don't use your massage that month it doesn't disappear from your account. The staff is willing to work with your schedule and are always helpful. Each month they have different specials for members which rewards you and saves you money. The only thing I wish they had that some other spas have would be a "locker room" so after the visit if you wanted to shower you would be able to get the massage oil off of your skin read more

I went to this location for the first time. My massouse was very nice and cautious, but the there was a body order on the head holder that I had to tolerate. I would suggest to clean and sanitize the massage bed before you begin the therapy session. Fred read more