I had such a wonderful experience at this spa. The facial was truly outstanding, I could see and…read morefeel the results immediately. My skin felt incredibly clean, soft, and deeply hydrated, with a noticeable glow. The massage was just as impressive. The therapist was very attentive and made sure the pressure was exactly right throughout the session. They really focused on my problem areas and were able to relieve tension. I left feeling completely refreshed and pain-free. On top of that, the environment was beautiful, calm, quiet, and deeply relaxing. From the moment I walked in, I felt at ease. Overall, it was a fantastic experience, and I would highly recommend this spa to anyone looking to unwind and take great care of their skin and body

Even though I was a last minute booking,they were very accommodating and Lily gave the BEST massage…read moreI have ever had. Kind,professional, and exceptional services that can be tailored to your needs. Not just your "cookie cutter " massage. I only wish I had booked a longer appointment! Will be returning soon!

The Now is my favorite! Every therapist is excellent and offer great feedback. I recommend Diamond,…read moreDevonte, And SaBrina. Plus Shae and Guy will take good care of you when you arrive.

I scheduled an appointment online on July 3rd for an 80 minute massage on July 11th from 4-5:20. I…read morereceived a text confirmation with the 4:00 time. On July 11th, I received a call asking if I would be willing to move my 4:00 appointment to a later time. I declined and requested keeping the 4:00 start. I arrived at 3:45 and was told my appointment was now at 4:30. They did acknowledge that the text confirmation was for 4:00 but there was nothing they could do. When I asked to speak with a manager (as this was now the second time this happened at this location with the last resulting in a cancellation on their part), I was told by the front desk staff "I can't contact the managers at this time as they may be in a meeting and I don't want to bother them". I was also not given the option to cancel with no penalty - I either had to accept the later time or lose the cost of the full appointment.

Twinkle, Twinkle Little Spa, How I Wonder When will i see you again !…read more After multiple rendezvous at the oh-so-divine Hand & Stone Massage and Facial Spa ‍‍, my wallet strings have done some serious acrobatics! Here's the 411: it's the epitome of cleanliness, and they're dishing out friendliness like it's the new black. Facials? Oh, ma'am, they pamped my pores like they're prepping it for its own Vogue cover shoot! Massage, though? Still on my self-care bucket list. #MassageMystery Now, let's talk about my excursion into the world of 'crossing'. Attempted to cross into the realm of the svelte and trim with their tummy transformation promises. The verdict - I'm every bit the charming fluffy KING I was, just about $2000 lighter! But hey, fluffy is fabulous, and my laughs per dollar ratio is off the charts! So, would I go back? For the royal facial treatment - in a heartbeat. For the 'crossing' - maybe when I'm ready to cross off another comedic adventure. Stay fluffy, stay fabulous, and remember: not all who wander into a spa come out transformed, some just come out with a great facial and a good story. ‍ (Unfortunately, I have no pictures of anything, well I do but I'm not going to show you my fat LOL This is not a peep show .) #SpaDayEveryday #FacialQueen #StayFluffy #FluffyAndFabulous #MoneyWellSpentQuestionMark #BeautyAdventure #GoodVibesOnly #CleanAndSerene #SelfCareJourney #LaughingAllTheWayToTheSpa #HandAndStoneChronicles #FacialsForTheWin #UnfliteredBeautyTalk #$$$AndSmiles

Make sure you're aware that when you start a membership with Hand & Stone that if you try to…read morecancel, you will have to pay an extra month even if you were just drafted and haven't used your balance yet as a 30 day notice fee. This extra month does get credited to your account, but in my situation I find this very unreasonable. I tried to cancel my appointment on the 30th. There's no way to cancel online. I called on the 30th 3 times and couldn't get an answer on the phone. I also tried calling another location that I've been using 4 times with no answer. On the 31st I called again and was able to reach someone the first try. It takes 1-3 business days to process any request that changes your membership whether you freeze or cancel. They suggested I just freeze my account and that they would try their best to get it in before I'm charged on the 3rd. I checked my email continuously the next few days to no avail. Of course, I ended up being charged on the 3rd. Disappointing as I am cancelling due to financial constraints, but I was warned it could happen so whatever. Well today on the 7th I called again to just go ahead and cancel because after consideration I really just don't want the membership anymore due to this. On the phone today I was told that "I called on the 31st, they sent out the email to freeze on the 2nd, and I was billed on the 3rd." However, I received the email to freeze on the 3rd after I was already billed. They then tell me that yes, I will have to pay for an additional month where I will be billed on the 7th of May. So basically, I'd spent a couple hours on the 30th, and most of the day the 31st, 1st, and 2nd stressing over this to only be charged for a service on the 3rd I tried to cancel, then at least freeze believing it would be easier...and now next month I'm going to have to pay an additional $79.99 for a service I don't even want. Overall the services I've received the past few months at the secondary location I'd been using primarily due to it being closer to me were nice, and I loved the staff there. The staff at this location were friendly as far as I've experienced but I've only been there twice and talked to them now twice on the phone. I do feel like it's a little overpriced for what you get, but it is still something nice to do for yourself. My low rating is purely due to the lack of leeway in their membership despite me trying to cancel since the 30th, and no one informing me of their cancellation policy until today. This should be something informed to you when you sign up.

I struggle with massive amounts of tension in my neck and shoulders, and always suffer from…read moreheadaches. Wendy has been doing my massage for about a month now and she is amazing.!!! Everyone is very kind and the facility is very serene!

Absolutely wonderful experience. Wendy is amazing and the front staff is so friendly and nice. I…read morejust had a 60 minute deep tissue using a Groupon and walked out feeling as limp as a kitten being carried by the scruff of the neck, and my shoulders two inches lower. I recommend everyone visit this lovely establishment! I definitely will be returning!

Annette is very nice and thoughtful. My only caution for those considering this spa would be to…read moremake sure you like very firm deep tissue massages. Medium is still very firm. Also, communicate very clearly to the owner if you have any potential skin sensitivities or allergies before getting a facial.

OMG!!! This was my…read morefirst time getting a V-Steam & I can say it was A-MAZ-ING!!!!! This is a quaint place that isn't like those "chain" spa businesses. Annette is super knowledgeable and very pleasant! Her energy is so soothing, that it puts you at ease and helps you to relax. First off all, APPOINTMENTS are a must! I actually saw her business advertised on Facebook. I went to Groupon to see if maybe there was something offered there... and low and behold, THEY HAD A GROUPON! I was seriously winning! The total cost was $45.00 (regularly $60) for my V-Steam. I called and was able to book my appointment the same day...(I told you, I WAS WINNING!) I arrived and was greeted by Amber; i was offered a water and asked to fill out some paperwork. Amber then came in and did a consultation with and explain EVERYTHING that I needed to know about my V-Steam! The entire stream was 40 minutes. When I tell you, I felt super relaxed and lighter!

I've been here three times now and have been pleased with every appt and interaction…read more They listen to what you want and discuss what's best for your nails which I really appreciate. I've been getting gel manicures for years and have a problem with my nails bending and cracking below the quick. They recommended dip manicure and it lasted 7 weeks without cracking. Okay, I don't type much at this point but still...amazing results. I just never thought to try dip before. I could have gone years more never realizing dip was a better option for me. Today Tai worked very hard to get me the shape I wanted. A pet peeve of mine is when my nails aren't uniformly filed. Gel or dip is going to cover some filing inconsistencies but I feel my nails hold their shape better over time when they're filed uniformly from the start. Highly recommended...all their nail techs are great.

On a whim, we decided to stop in and see the new shop. Nothing planned, we just happen to be in the…read morearea and see their now open sign up. Upon entering we were greeted and promptly informed of the various services they provided - offered water and a snack as we chatted and decided on services. The entire place is clean, well lit, and inviting. All staff were so friendly and knowledgeable. We had an amazing time and service was promptly delivered with great quality. We will definitely come back as we thought the price, quality, and customer service were very good.

I just had the best deep tissue massage. Every previous message now ranks as insufficient. Cory not…read moreonly found and fought all of my knots, he gave me advice for how to manage my MSK issues in the future. The spa itself is lovely, with multiple pools, indoor & outdoor, steam room, sauna, snacks, tea, reading, etc. Can't wait to go back.

I highly recommend the Umstead Spa! Not only are the spa facilities stellar, the service is…read moreamazing! I stayed with the hotel and had an oxygen facial by esthetician Elizabeth. The experience was great and very relaxing. My skin was glowing afterwards. There are so many amenities, relaxation lounges, and areas with tea, water, snacks, and anything you could need for relaxing. The spa is well equipped with anything you might need, and the ladies here are great with wonderful service. I would definitely come back to this spa.

This was taken from my review on Google. The owner hyper-focused on my "limiting mobility" without…read moreactually addressing the quality or performance of the service itself. Edit: I am including this part in response to the owner. The only mobility issue I have is I can't stand long. My laying on the chair/bed with a knee bolt has no way, shape, or form, any impact on the quality or performance of the service. Because laying for your service is a standard. But on a serious note, please inform me. Apart from having a knee cushion under me, what parts of the service was "adapted" for me? So I know what the baseline and changes were. You were made aware of my limited mobility, as I said over the phone that I cannot stand long and you responded that you have a mechanical chair that moved into a flat bed, and that there is a knee bolt and option for lumbar support. So there would be no standing involved. It still doesn't answer the question of what parts of the service was "adapted" for me, and it doesn't explain why the back half of my head was neglected. I digress. Actual review: I got a 60 minute service and was genuinely underwhelmed and disappointed in myself for spending over 200 dollars (including tip) on this. I work in customer service so I try to tip well, but this just felt like a waste. Technician never checked in with me about the pressure, the bottom half of my head felt super neglected. The only times she "lifted" my head up was to place/remove towel and a zippered-bonnet. And by lift, I would feel pressure on the crown of my head, nudging me to lift my head. When she nudged me to turn my neck to get the sides, the back of my head and hair was barely touched and it was mostly neck strokes. Like literal stroking down my neck. It could've been nice, but she focused on my right side more and breezed through my left side so it was uneven but whatever. When product was directly applied to my scalp, she stopped at the top of my head. So imagine if I'm wearing headphones, and that was like a hard boundary. That's where she stopped. In the end, my scalp feels like there's residue from the products, my back half of the head doesn't feel clean and just feels like soapy water runoff was just chillen there. If I scratch my scalp, there's literal gunk under my nail from the products used. I also asked for a receipt be sent to my phone, which I am still waiting on. So yeah. I envy those who genuinely had really good experiences here. But for someone who just had surgery and can't stand long, I was really looking forward to a good clean. Super disappointed and underwhelmed, and the 30 minute drive made it feel more like a waste of money.

Megan is skilled at creating a relaxing, calm atmosphere. The Japanese-inspired treatments and…read moretechniques left me feeling so chill when I had a major life change happening (in the middle of an interstate move). The scalp massage was amazing. My hair and hands needed the most love and boy did they get it! The chair is incredibly comfortable and the neck, shoulder, and arm, massage left me feeling like I melted. I highly recommend this service as a luxurious way to treat yourself or a loved one. This would be a fabulous treat for an anniversary, teacher appreciation, birthday, or other special recognition.