I really cannot give this place even one star but I'm forced to. I have never had bags under my eyes ever! and slowly over the month since getting a facial, I have droopy bags under my eyes I have gotten facials before at different places., and never had this happen before. The only reason why I visited massage envy is because somebody gave me a gift certificate massage envy is way overpriced. I had a $75 gift certificate and I still had to pay $10 for a facial. That's ridiculous. I don't recommend this place to anyone SAVE YOUR FACE!!!!!!! AND MONEY!!!!!!!!! read more

I have been an ME member for some time now. I started in Washington State and moved to NC in June 2022. So far I have been extremely happy with everything there/of course you do have to book so far in advance due to not having appointments available for a while/same as in Washington. I am writing this review for the Therapist I saw. Alyssa. She is AMAZING!!! I have had my share of Therapist over the years and have a couple favorites and I must say she is definitely my top 3. Amazing, did everything I have always wanted a Therapist to do. I highly recommend her! read more

Over priced for low quality massages I found another cheaper place that does way better of a job. Also this place is so difficult to get appointments at. It just seems like a waste of money now. Also used to get facials here but I found a place that does WAY BETTER for WAY CHEAPER. read more

Very upset at the fact that I spend $70 a month on a membership and it's so hard to even get in for a prenatal appointment. Just wasted $70 this month because I wasn't able to get in at all! Very very upset. I've been coming to massage envy for over 5 years. This is my second year with a membership and it seems to be only this location that is so difficult for me to get in to be seen. I love Jennifer and want her to be my therapist but if I can't start getting in monthly I'm going to have to cancel my membership. read more

I love Massage Envy as a company and have been a member for years. But I will never be coming back to the Jacksonville location again. I had a facial scheduled today and when I arrived (after driving 45 mins from my house in Hampstead) my appointment had been cancelled. The store's esthetician was sick today which I completely understand. What I don't understand is why I was never called? When I informed the front desk that I was never called an older employee comes over into the conversation interrupting me and started getting defensive saying everything had been called. I showed her my phone where I had a text at 6:42 pm the night before actually confirming my appointment. The lady then refused to take any kind of responsibility that they have made a mistake and said that I should have been called. I'm aware I should have been called but they made a mistake and wouldn't accept responsibility. All I got was a couple I'm sorrys and "I wasn't here yesterday". Let me repeat I completely understand them having to cancel because the esthetician was sick. But not only did they not accept responsibility or offer me anything besides rebooking me they were extremely defensive and not very sympathetic for the 2 hours I took out of my busy to drive to Jacksonville for absolutely nothing. All because someone didn't make a phone or send a text. I understand mistakes too but how you accept responsibility and take care of your long time members makes a difference. read more

Massage Envy - Jacksonville - Massage Near Me - Jacksonville, North Carolina

Massage envy is a great place. Unfortunately, they can't receive five stars from me. This is not their fault. Their therapists are all excellent, and the entire staff is nice. The facility is clean and quiet and produces a great atmosphere. However, I lived in Japan for six years, and experienced the best massages possible, stretching included and for a far better price. ME is a terrific parlor and they offer one of the best massages that you can get in town. I have the ME plan, so I do save a little money that way. read more

They didn't cancel when we submitted the paper and refused to refund. Didn't give us enough time with their availability to even book the credits we didn't want to buy & then refused to refund our help in any way shape or form. Manager was also rude. read more

I have been a member to massage envy for a while and go to several locations across the country as I travel often. I had an appointment with a female masseuse and came in so very sore. I am sad that I do not remember her name. And even sadder that she isn't at a more local location for me because it was probably that best massage I have had at a massage envy. I have been to this location prior and have had good massages. The location is very clean and professional. The staff here is polite and I have never been cancelled on at this location. read more

Hurt my back a couple if weeks ago trying to stop my 2 big dogs from fighting, then drove all the way across the US from California to North Carolina, so my back was a mess. Booked an appointment to try to relieve some of the pain and tension. My message was done by Trey, he was amazing and very attentive and professional. We discussed what was wrong with my back and how it happened and he was able to relieve the pain and tension. After the session he even offered some advice and tips on how to stretch and relieve some of the tension in my shoulders and back. I'm definitely booking another appointment before I drive back to California. everyone in there was really nice and helpful. definitely recommend Trey and this place. read more

Honestly, the only reason this place is getting 2 stars is the therapists/estheticians and the front desk staff. Everything else is horrible. The manager, Kayla, is awful, she is never in, never calls back and if she does it's after the front desk ladies have already helped with the problem. The poor front desk workers always have to say "let me message my manager to see what we can do". In my opinion that is when the manager should have stepped up and reached out to me. She was watching a show on her phone at the front desk the one and only time I saw her in the building. I have been at this location for long enough that so many therapists that I've seen are no longer there. I asked one therapist who warned me they were leaving, "why?" and they responded "because of management". Frankly, I don't blame them. Next, the membership program is great if you understand how to use it, making sure you are booking out weeks in advance, asking therapists if they have lists that make you become a regular, the front desk has a wait list for if there are any cancellations that come up and you can choose the therapist you want or you can just leave it up to chance. Otherwise, the membership is a scam, cancelling is like jumping through hoops for the manager who does not care at all. I'm sure reading some of these past reviews can show how awful Massage Envy is. It is definitely a good definition of a capitalist company. All the therapists I've seen are fantastic in their own ways, the esthetician that I saw was amazing too. The front desk ladies are always the most helpful they can be and have make the clients experience better. I'm sure they are understaffed because I always see the same 3 ladies but they are handling it gracefully. I talked to one of the ladies about cancelling my membership and she was so helpful and gave me a couple of different options to do. I hope that all the service providers and front desk workers are being treated well, I can't imagine they are with the turnaround rate they have. So to the workers, if you're reading this: you are appreciated by so many, keep doing what you're doing! read more

I'm a 10 year member of Massage Envy from a different area. I've been trying to schedule an appointment all day at this location. No one answers the phone. I've left voicemails requesting a return call, but have heard from no one. That would never happen at my normal Massage Envy locations. read more

Staff went above and beyond very polite. First massage wasn't so great but you ha e to try different ones til you find your person. They had a cancellation and I have found mine! She's wonderful! I'm so glad to have found Gail . read more

Haven't been to a Massage Envy in more than 4 years. Seems it hasn't gotten better. Asked for a deep tissue "pull the meat off the bones" massage. Even after telling massage person they could go deeper it was barely a massage at all. read more

Jennifer J was amazing! This was my first massage and she did a great job. She walked me through everything and was extremely helpful and accommodating. My experience was a 10/10. I highly recommend Jennifer! read more

Very upset with this place. No communication what so ever on there end! I live far away, called Saturday morning to book, pay for my bonus mom a massage for the first time at Massage Envy. Since I live far away, I had my sister go and pick up the gift card after she and I both paid for it Saturday morning and had to put my card on file. I had asked for specifically for a female masseuse, just because I feel more comfortable that way and so I figured my bonus mom would too. So her massage was today, she had a rough morning due to a family passing away and for got her gift card, the lady made it more confusing and was trying to charge my card again, cause she didn't see where I paid for it literally SATURDAY MORNING!!! 2 days prior! Then I found out my bonus mom was booked with a male masseuse! I called and told them, there was no communication that was said about the gift card after we purchased it and my sister picked it up to give to her. I work at a high-end Self Aesthetic Place, where we file a gift card 3 ways incase a client forgets their paper gift card! Don't worry about me booking at this place! Not friendly at all when you call to let them know the feedback and when I paid for something and they tried to charge me twice, and didn't listen to my specific request! read more

The massages are good, the staff is nice but policy is not great. I scheduled a massage for my husband and I and the night prior he received a call from ME canceling his massage. I called the next morning to transfer mine to him since he has never had one before. I asked to waive the transfer fee since the canceling was on their end and not ours, but was told it can't be waived. I know things aren't supposed to be waived, however anything can be waived if wanted. This location just chose to not waive. We will pay the transfer fee since if I cancel I'll be charged the full price. read more

Had a much needed facial after all the changes in weather . Very hydrating and refreshing! My skin feels and looks so much better now!

had a massage here a few months ago by girl named mariah. It was a very awkward, strange and uncomfortable experience. I felt she was rushed, or maybe just uncomfortable giving me a massage. I paid 50 bucks here to just feel so on edge the entire time. I would actually rather go to the sketchy massage place in the mall, they actually did a better job and it was a lot more comfortable and relaxing. Huge let down. read more

disappointed. i was already sick but thinking that I can still make it the next day I went ahead and set an appointment, which i shouldn't have. unfortunately, i cancelled it the following day but the lady on the phone told me i will be charged $50 for calling in less than 24 hours. i understand i've been a member for years and have gone to different states/branches and they always been nice to wave the first offense. she even told me to bring in a doctor's note saying that i was sick so i can get waved for the charge(!?!?!) so that's why i'm still debating whether to try again and book an appointment. hmmm read more