Horrible, money grabbing staff. I have called numerous times and left voicemails asking to cancel my membership. Every. Single. Time. my phone call goes to voicemail. I know they have caller ID because I've called other locations and spoken with other mangers. They are deliberately ignoring my attempts to cancel and continuously pulling money out of my account. Unfortunately, I no longer live in the area to stop in and cancel. Terrible business practice and terrible management. Please avoid this location at all costs and use one of the other locations with better staff and managers. Despicable business practice. read more

I'm was in a car accident now chronic pain had disabled me from everyday tasks. To my amazing therapist, Bobby,I'm moving easier. She was a professional, empathetic, and darling young woman. I'm returning soon thanks to the wonderful staff, and of Bobby read more

The staff were very nice...I had extensive talks with what I wanted was a facial. We spoke about the price which was $85, I became a member which they stated $75. I'm not sure of what happened, I should have looked at the receipt. I would've seen that they were charging me $150 for my facial Which turned out to be a Microderm. I have never had a microdermabrasion and it was not talked about in any conversation that I had and it was never told to me that it was gonna be $150. I question the girl doing the facial why I wasn't receiving a steam, hot towels, neck rub, and she mumbled something that in the advanced facials you don't receive that? So, later looking at my charges I noticed I paid $150 which shame on me I should've done when I was in the building, but I guess I trusted and thought I was getting what I asked for! Again, Never having a Microdermabrasion done, I knew it wasn't what facials I have had in the past-just thought that's what they did as a facial...please remember, microdermabrasion was NEVER mentioned or the PRICE!!! I've always just had facials. I called and spoke with the manager, she would not do anything to compensate or to correct this miscommunication on their part I feel because I never stated I wanted a microdermabrasion? Very poor customer service,she would talk with the scheduler and the girl that took my information, but never once did she say that she would talk to her upper manager? And still refused to compensate or do anything . I called her back and asked her to speak with her manager, which she said she would, but it would be after the weekend because they don't work weekend. this Thursday. Not sure if she counts Friday as a weekend? It's sad that business is now they don't really care anymore. About good customer service ! luckily there was 30 days that you could cancel the contract. I did it in less than 24! When I canceled the contract, the manager said OK ! A competent and good manager, would have said why don't we wait and see what we can do to help you out... I would be very cautious going to this establishment and if you do check your receipt, I would say be perfectly clear in what you want, I thought I was in fact, I know I was but somehow I ended up with a treatment I didn't want. I would never have paid $150 for a facial. Initially, I had called and left a message to call me back,stating I was interested in getting some treatments, a facial and a massage I should have known after two days that I didn't hear anything, this was a red flag that this was not a reputable business. But I went ahead anyway-pay attention to the signs that you get, them not calling me back was a big RED flag.... good luck read more

omg, I haven't had a facial in awhile, as they usually don't impress me. I actually went in for a peel, but as there was a mix-up on my part, I got a facial. Darcy gave me the BEST FACIAL I HAVE EVER HAD. I am seriously going to go back, it was THAT good! read more

Great place and great service. Was very please with my massage. People there are all friendly

I have been a Massage Envy member for years and have been to this location numerous times. After today's visit, I was informed they now charge "market upcharges" and added $37.50 extra to the massage that was covered by my membership. Staff was unhelpful and advised the franchise owner's contact information was a secret. Terrible business practices and customer service and I am cancelling my membership. Avoid like the plague and don't get suckered into buying a monthly membership. read more

I had a great facial. had a coupon but without it was $$$ would go again if I had a coupon.

While vacationing here in Myrtle Beach, my muscles were bothering me so I decided to treat myself to a massage here, as it's very difficult to find a good local place. I've only heard good things about Massage Envy so I decided to give them a try. Well, I am very disappointed. My massage was with Miss Debbie, who this review is completely not about. She was sweet as pie and gave a fantastic massage. A true gem, I feel fantastic. My issue is with the way this place is run. I understand it's a chain, and chains usually don't have the best customer service, but I assumed since it's a spa, they would care. Wrongo. Now, I work in the customer service/beauty industry so I do this every single day, I've worked at multiple spas. The customers relaxation is supposed to be top priortity. When customers are late, it's an inconvenience, but shit happens that is sometimes out of your control, and you just have to roll with it, and be polite anyway, especially if it's this persons first offense. At least that's how I personally do business. I arrived 10-15 mins late due to traffic, which I fully understand is a real aggravation to the service provider. But not only did they mention that about 10 times and make me feel real freakin bad about being late, I felt so rushed, and had a difficult time relaxing. Then, my massage was cut 10 mins short. While I understand I lose the time I missed, I was booked for an hour, and my service didn't go to the end of the hour. My massage lasted from 12:15-12:50. I was booked 12-1. The very unfriendly reception staff's reply was "well you were late" OK so I deserve to be punished as well as ridiculed? I just really was incredibly dissatisfied with the way I was treated here, besides the actual massage I was given. You're much better off going somewhere small and local, where they care about YOU as a person/customer. I've learned my lesson. read more

Pay a lot of money for a membership that is virtually impossible to utilize in this town! All locations don't answer phones, say leave message via machine and disconnects you... at this point I'm pretty certain this company owes me 500-600$ in unused services. When and if you do actually have the privilege of speaking to a human... good luck getting an appointment!!! Ridiculous and sad really as I've been a member for 8 plus years... read more

I made an appointment 3 months early because in the past few years I have had a hard time getting an appointment but this week I was told my appointment was canceled. Very bad customer service. There was no effort made to accommodate my appointment made 2 months ago for my vacation in September read more

I had a great experience, I enjoyed a 1 hour full body massage ( wished she'd of worked my feet more ) but it was still good ! I also had my first facial afterwards, wow between the two I left totally relaxed ! The facial added to my relaxation!!! Sweet The place is clean , personal are very friendly ... I am going back next month for another, I am so excited!! Highly recommend read more

I just had an hour massage with Hanna. I loved it! She has strong hands. I told her to put pressure on me and she done it very well. I recommend this place and definitely I will be back next time I visit South Carolina. read more

We heard good things about this place and decided to try it out. My wife paid for the 6-month program of $80.00 a month. She went to her first facial and they burnt her face. It was bad enough that her eyes were swollen almost shut- When she called, they said it usually takes a few days for the swollen to go down. Since she paid for the program she went back and to a different person. When she told the new person what happened they said the lady didn't do it right that should not have happened. Now she is at the end of the 6-month program, she goes for her last facial, and they tell her she missed an appointment she has none left. My wife said how can that be, the person at the counter said it's right here you missed it your done. She said I paid for the 6 months you owe me my last facial and they said no! My wife could not find anything saying she had that appointment or any records of a reminder call about her appointment- Be-ware people. This is an easy money grab for this company- No proof, and tell the customer that you missed appointment! WOW- My wife was recommended to go to this place by her friends, you can bet she will let those same ladies know what just happened to her- read more

Really great service, but I think it is a little expensive to come here. We started coming here because the previous spa we liked had to shut down temporarily for family health issues. Although this is not our favorite place it is definitely our second favorite and the memberships make it a better value. read more

These people kept messing up my scheduling for a couples massage. First they only scheduled me and the only reason I found out about it was when they called to confirm. I told them I definitely wanted a couples. They could not set a couples appointment within the time I wanted due to a schedule conflict with family. so naturally I had to cancel. Then I call another location and set up a couples massage and they provide me with the perfect time for a couples massage... then a couple hours later they all me saying the massage therapist called out for that day.... you have got to be fucking kidding me... Now obviously that is canceled. I totally miss my window now for couples massages because of family and work. I cant even tell you how much we needed this and it was just a huge jerk fest from the start. Thanks for literally nothing. read more

The office staff is rude and not very helpful. My therapist was always top notch, but scheduling at this location is a nightmare. When asked for the manager she is unavailable. When asked for corporate number they can't provide it. read more

I can't say enough good things about my experience here. The staff was awesome. Very patient and helpful. My therapist, Andrew was superb!! If his is your local spa, you have a treasure!! I feel awesome...HE IS AWESOME!! read more

Massage Envy - Massage Therapy Near Me - Myrtle Beach, South Carolina

buyers beware I signed up for a membership and had all intentions of treating myself monthly and after a few visit I felt worse coming out then going in I inquired about canceling my membership. I explained I have a auto immune disease called ankolysosing spondylitis and I was in to much pain from the massage. ME informed me I needed a doctors note to be excused. My doctor quit and I could not get in with a new provider I made multiple calls explaining how long it was to get into a new provider to only have the new provider leave the practice before I got in. I was running out of time on my membership and I finally get a new pcp only to find out ME auto renewed my membership. I had 9 sessions unused and they renewed the service they say it's in your contract you have to auto renew!!!!! I demand the cancelation contract only to find out you can cancel for 1) moving 25 miles away 2) doctors note 3) ME discretion. what buisness has the right to inflict pain on someone and it's ok????? The contract also states that you can not receive refund or seek attorneys help. We will see about this and further more I have 9+ sessions I can't use but have to pay to give away. Read the hole contract they are con artist I would have gave to a better charity!!!!! My contract ended in Nov 2021 and here I am still paying but got a doctors note finally thanks to a new doctor who got me in. read more

I had a 90 minute hot stone massage with John, let me tell you, this man is awesome! The check in process is super quick, I had a great experience all around. Thank you John and the lady at the front desk. I'll definitely come back. read more

First, let me start by saying I've had massages from Massage Envy in other cities and I was not impressed, but I decided to give this location a try and I am so happy I have. Customer service from the time you walk in is very welcoming. Its never busy and they are fully stocked with product if i needed. I go to Crystal who has been a GodSend! She is extremely professional and knowledgeable about all the points of tensions and techniques of release. If you are an athlete or someone who needs consistent care please go see Crystal! read more

I feel soooo much better! Ms Bobbie worked her magic and I feel like a new person. The staff were all very nice and the atmosphere was lovely. read more

Do not; I repeat, do not get a membership. The massage quality is seriously lacking as well as the customer service. They charged me for services beyond my contract period and then did not allow me to take advantage of them. Seriously disappointing. I will be contacting the Better Business Bureau. read more

I have been a member since 2018. The hardest thing about being a member is getting an appointment in the time that is convenient for "working" people. 8-5 or 7-7. I usually book online so I can look at my schedule when booking. My last visit was 03-22-2022, I left a review for 2 things, one, how hard it is to get an appointment and second, the quality of the facial I received. ME called me back on the review, first I thought wow they are really calling me back, but then, said I should book an appointment when I leave instead of online because the online status does not update like it should. Is this the proper way it should be handled? wouldn't most think, if a company offered a service that service would be provided. They never asked me about my experience with the service. My complaint about the service is that I hardly feel anything during the session, I had requested a little more attention around the eyes, but the whole experience was robotic, nothing personal. I work in health care, I also have my manicurist licence, so professionalism is a must for me, it should be for all. Nothing was resolved. I do this one treat for myself, it is not a cheap treat, but something I really wanted. I usually never complain about anything, but it is time for me to cancel my membership and move on. read more

The Fast Food of Massages!!! This is by far my worst experience with a massage place. First of they saying an hour which means for massage envy 50 minutes. However, you end up with 45 minutes. The rooms are cold decorated - nothing feels like it should feel while getting a massage. I noticed massage therapists low qualified and not really listening to ones need. Please note I am a member and wish I wasn't - can't wait for my contract to end. Go and spend your hard earned money at a real massage place, where it feels like you are getting a massage at a "spa like ambience and therapists listening and qualified". read more

Shelby was AMAZING! I've had massages at some of the top 10 spas in the world ... Shelby was better! Best massage of my life! My neck and back feel incredible, ask for Shelby. read more

For all expecting mothers: My husband booked me a massage at this location while we were in town for business. When he spoke with the receptionist he stated to her that I was 11 weeks pregnant would I need the prenatal; she replied yes. When I showed up, I checked in, she asked me again how far along I was, we chit chatted about the pregnancy, then she escorted me to the waiting area. 15 minutes later, the massage therapist came in to tell me that I shouldn't have been allowed to book an appointment because I was not out of my first trimester. The receptionist never apologized, never took responsibility, nothing. I was not offered any thing for the inconvenience/mishap on their part. Just simply, sent away. I understand this may be their protocol for prenatal, however who trained this receptionist that she should not know this??? I left crying, secondary to, hello, I was pregnant and turned away from something that made me so excited (if you've ever been expecting you know the first trimester doesn't offer many good things). The lack of sympathy they showed hurt the most. I have reported this to corporate in hopes that their training program for receptionist never skips this again. read more

Great massages! I've been here 4 times and have not been disappointed. Have had a different therapist every time. Ended up getting a membership. Great customer service. The only reason I didn't give it five stars is because you can only come in when it's convenient for them and never for you. I work 7 days a week and can only come in after work but they never have openings when I call. Also, the tipping chart for an hour massage is very highly priced. In order for someone to get a $20 tip for an hour massage, they would literally have to do magic on me. Sucks the company does not give their therapist a small commission of the massages they perform. Therapist work off tips but get paid by the hour. If they were able to take walk ins, this place would be a gold mine. read more

This establishment was very discourteous in resolving membership issue. When I visited another location, they were unwilling to work with the location to resolve the issue. I guess it's true that every franchise is only interested in the profits gained for themselves. Will not recommend this location to vacationing friends and relatives again. read more

I came in from out of town... I have a membership with Massage Envy.... So I find them, wherever I go.... It had been a while, so I scheduled 2 sessions.... with Robert and then Josh....... Both gave wonderful massages.... I would highly recommend either one..... and if I had time, I would go back..... Thank you guys for the great way that you address what I was having problems with.... I feel so much better..... Do ask for them when you call..... They are great..... read more

Everyone was very professional from the front desk to the massage therapists. The massage therapist listened to where I was aching the most and gave me a very relaxing massage. I felt younger and my body felt great afterwards! I would definitely come back to this location! read more

Took the previous reviews to heart and booked a one hour massage with Shelby. Absolutely the BEST massage I've ever had! Added aromatherapy for a truly relaxing hour. From start to finish the staff and atmosphere were wonderful. Highly recommend!! read more

Before coming in I had doubts about wether this massage chain would be good or not because I've mostly gone to other types of spas for massage and have high expectations.... But being on vacation I figured sure why not just give it a try since I was visiting in the area and feeling a little sore from traveling ... With that being said they went past my expectations here from start to finish. The front desk people were nice and answered my questions on the phone .. I said I wanted deep tissue massage and they hooked me up with someone who did just that ... My massage therapist took the time to work on the specific spots I said were bothering me (my upper back and lower arms). I don't know how other massage envy locations are if they are all good but I would recommend this location because I left feeling great and my muscles loosened up... so I would come back again here on my next vacation as I regularly visit the area... read more

My husband and I visited the Massage Envy Surfside location this past month and had the most amazing experience. We frequently get massages and this by far was the best massage either of us have ever received! I saw Liz and my husband saw Nicole. We enjoyed our sessions so much that we decided to sign up for their membership program. I will definitely be recommending Massage Envy, specifically Liz and Nicole, to all of our family and friends! read more