I always get a great massage! It is so relaxing! My therapist targeted my sore spots. She really worked on them to get the knots out. It felt so good! I think I even fell asleep for a few minutes. I enjoyed all of the attention to detail. read more

I had my appointment with Jackie and she was phenomenal! Hands-down the best massage I have ever had! The experience overall was immaculate I felt so safe and taken care of and they really listen to any thing I had to say and they asked any medical and non-medical question you could ever think of as well. Everyone who I came encounter with there was so genuinely kind I couldn't have asked for a better experience. If you want a good quality massage and immaculate customer service please come here!!! read more

Anthony was awesome. Best deep tissue massage I've had this year. He listens to your needs and was consistent throughout massage.

I went in for a 60-minute massage at Massage Envy at Tempe Marketplace, and it was absolutely amazing! Anthony was my massage therapist, and he did such an incredible job. He was professional, attentive, and really knew how to target the areas I mentioned needing relief. I walked out feeling completely relaxed and refreshed. The entire experience--from the front desk to the massage room--was smooth and welcoming. I can't wait to go back for my next session. Highly recommend booking with Anthony if you're looking for a great massage! read more

The staff here is always friendly, and the therapists are skilled. Joseph especially does a wonderful job. I came in with a shoulder injury and he gave me a firm tissue massage that relieved so much of my pain. I wish I could come here everyday. read more

Here's the update you need for post-COVID Massage Envy Tempe Marketplace: Prices are going up to $75 a month. Kinda expected, but just FYI if you are "sold" at a lower price. What's most important to know is that they currently have 4 (literally ONLY 4) massage therapists at this location, maybe 1 of which is full-time. This isn't some new thing... it's been low staff like this for many, MANY months. If you sign up for a membership, you will NEVER EVER EVER be able to schedule an appointment (slight hyperbole... maybe months out, at least). I have... no joke, 30+ prepaid massages that I simply cannot use. I've tried to schedule weekly massages, but ha-ha, the manager blocks off appointment times for new client availability, so that existing members such as myself, cannot actually book with the therapists we've been going to for many, many years. All so Massage Envy can do a grand bait-and-switch to try to sell new memberships. Expect to show up for your made-months-in-advance scheduled massage to find confused employees who, only after several minutes of silence, finally as a group have the courage to tell you that your massage therapist actually isn't in and "someone should have called you" with no apology, concern, or explanation for why you got the standard text messages and automated phone call to confirm your appointment (which you did indeed confirm). If you ever have a billing concern or want to speak to the manager, Karena, well, this unicorn never comes to the office, doesn't return phone calls, and takes lots of vacations. She is unprofessional and truly carefree - as in, she is free of any potential care she could have regarding clients. If you are concerned about COVID, therapists, staff, and clients are no longer asked to wear masks. They used to give a $5 off per month discount for ASU students w/ ID. I did not ask if this is still active but they no longer have signage up advertising the offer. BOTTOM LINE- if you are considering a Massage Envy Tempe Marketplace membership (or really at any Massage Envy)... STOP. REREAD my unfortunate update. And WAAAAAALK AWAY to literally any other massage place, chain or otherwise. I've been coming to this specific location monthly or more for the past 11 years, with a Massage Envy membership for at least 5 years in other states prior to coming to this specific location. Happy to give the real deal to anyone who may have any questions via yelp DM. . . New photo: the true spa-like experience with 100-thread-count "Chinle Hospital" stamped sheets. Maybe this is to remind me that only someone committed would voluntarily pay for such an experience. read more

Massage Envy - Keeping it classy with scratchy hospital sheets. - Massage Near Me - Tempe, Arizona

Appointment & checkin, quality of practitioners (aesthetician & masseuse). I've used Massage Envy services in IN, GA, AZ & have never been disappointed. read more

Oh my word!! Best. Massage. Ever!!! I came to this facility once a long time ago and received a free one hour massage. Unfortunately, that massage was not memorable until today. My hubby has a membership at massage envy and transferred one to my name. I happily accepted and made an appointment with Rayna. Rayna was very personable, asked about my aches and pains, and then started her massage magic. WOW. Throughout the massage she asked about the pressure and gave me tips on what I can do at home. Because of Rayna, I am very inclined of also enrolling in this membership so that I can see her monthly. If you ever decide to schedule an appt with this location ...remember to ask for Rayna. She is the best! read more

If you actually want a massage pick another location. This is the most convenient location for me, but all 5 massages scheduled in April, May and June were cancelled just 2 hours before scheduled time. And they don't do anything for you. read more

Check out this Yelp review for Massage Envy - Tempe! https://yelp.to/k7p48FtD0n This is the place if you want to come after giving them thousands of dollars worth of business to be ignored and treated rudely. If you can get past that you can get a great massage from Lynn. read more

Front staff here is so sweet, they let me know where everything was right away and was super organized with all of my information ( had a very cute mask also!) Got a massage by Anthony that was amazinggg, pretty sure I was asleep the entire time. Super friendly and I will be going again very soon read more

The staff are friendly and welcoming. I love the relaxing music. I always have a nice relaxing message or facial. During the facials, the lady always explains all the cleansers, mask and moisturizers she is using on your face. All my messages have been great. read more

Pros: clean facilities, nice staff. Cons: My massage started late & I was stuck in the "tranquility room" with two women who were loudly talking until I got up to go find my masseuse myself. I requested firm pressure & it was extremely light. I even asked for more pressure & didn't feel a huge difference. The room was way too cold. The weather was freezing & yet the table warmer wasn't on. Instead the fan was blasting. I think the biggest drawback is the extremely aggressive sales tactics when you're trying to check out. They don't take no for an answer when trying to pitch you a membership. It was honestly so annoying & unpleasant. Even after I said no politely to the membership they then tried to sell me gift cards. Overpriced & an honestly awkward experience. read more

Actually the worst staffing I've ever seen. I called and booked a facial where they asked a series of questions regarding my skin, but when I got there said that they couldn't perform the facial because of a prescription medicine I was on 3 months ago, even though I was cleared by my doctor to do this. I am extremely disappointed because I just wasted my time here over something that could have been talked about over the phone when I brought it up. Also, their waiting room is very unhygienic with stains on the seats and sticky substances--ew. I've usually had good experiences with Massage Envy in the past but this place was anything but helpful and just there for the paycheck. I will never be returning and I emphasize that people turn to local estheticians. read more

Receptionists were super sweet and friendly and was able to check me in with no problem!! I sat in the waiting room for about 15 minutes to find out that my aesthetician was not going to be in until later in the day and that he "forgot he was scheduled." Was a bit disappointed and was looking forward to having a relaxing facial. Felt like a huge "sike!" read more

I was sexually touched and made to feel extremely uncomfortable during a 90-minute massage at this establishment which I am a member of. I left the massage in tears and immediately told the manager Alyssa what happened. She was sweet and apologetic and gave me a hotline to call; I was told there was a zero-tolerance policy, and that Massage Envy took these allegations very seriously. I told her I didn't want to return and to cancel my future appointments. I received one call from a woman that took a detailed description of what happened...and that was it. I tried to call and completely cancel my membership and was told that "the manager would have to ask if that was allowed and would get back to me"...and I never heard back. I called another time to ask to be refunded for the massage where I was sexually assaulted and I was told that I was never charged, yet I still have that charge and another one from them for the following month as well. The lack of concern that I have received is appalling, the lack of support and communication is even worse. I haven't asked for compensation or threatened to get a lawyer all I've done is asked to cancel my membership and get a refund for the massage and apparently that cannot be done. Massage Envy is just another corporate place that looks at you as a price tag not a human. Support a local masseuse instead, don't waste your time or money on this corporation that will make you pay to be sexually assaulted by their employees. read more

I had a 90 minute massage with Amy K this morning and oh my, she was fabulous! I am a member and will say I have not had this good of a therapist for about 9 years when the one I loved left. I had firm pressure. Walked in with an achy back having been to the chiropractor yesterday for an adjustment. Walked out feeling no aches and now several hours later, still feeling great! Amy K. can do all pressures, and I find it hard to get someone who truly does a firm to deep. I highly recommend her and already made another appointment for 2 weeks. Thank you Amy!! read more

This was unfortunately one of the most disappointing massages I've ever had. I purchased a 60 min stretch and 60 min massage and had Shirley as my masseuse for both sessions. The stretch lasted 40 min instead of 60 and mostly consisted of Shirley sitting down and watching me lay on the bed with blocks or pressure point balls under my back. It ended with her putting a ball on the floor and telling me to roll it back and forth with my foot. Then the massage, which only lasted 45 min, was approximately 15 min spent on my back and shoulders and the remainder spent on my feet. I specifically told the person at the fron that I needed work on my lower back and shoulders. Instead...I got the longest foot massage ever. I can't say anything for the other workers there but definitely do not use Shirley. read more

I don't right bad review, but this company is very underhanded when it comes to explaining how the membership works. I wanted to do a one time visit, but when I payed for my visit, I was alarmed to find out, that I had signed up for A 12 month membership. When I never go, a gift card was what I used for a one time visit. When I told them I wanted to cancel my membership, they said they can't do that, I signed an agreement. They did adv me, that I could put a freeze on the membership, which restricts me from having access to the membership. I was ok with that. Then I would be charged one more time in Sep before 12 months is over. I got a call on Oct 3rd from Message Envy and an attempt on my acc to take funds. I called them back and the manager adv that I was given false info, that I would have to make up the payments during the freeze. I adv I never used the membership since there was a freeze, why would I need to pay for what I wasn't and couldn't use. She said there was nothing to be done. I called my bank to dispute last transaction and block Message Envy. Not a trustworthy company, since I kept getting false info. read more

I received 2 Massage Envy gift cards last year, but had not used them yet. So when my shoulder pain flared up, and I couldn't get in to see my chiropractor, I decided to cash in the gift cards and get a massage...which turned into using the gift cards towards a 6 month membership. Dennis has been my therapist since the beginning. Whether I'm getting a regular massage or a sports massage (for the shoulder), the next day I am usually in little to no pain. My membership is up for renewal next month, and I'm pretty sure I'm probably going to buy another one. Everyone should treat themselves to a massage a month. read more

Showed up for a massage that I booked. I am currently 30 week pregnant and have been coming to get massages since 12 weeks. I have filled out numerous pregnancy waivers and received massages. Today they refused to see me because they have no prenatal certified therapists.. come to find out my last therapist wasn't even prenatal certified. Extremely disappointed in this location. Massage envy, whatever link you added below goes no where. Update it's been almost a week and still haven't been contacted by the manager ... smh read more

This is the worst location of Massage Envy. They are not organized, consistently cancel appointments at the last minute, and have communication issues. Over the last couple of years my appointments have been hit and miss with consistency, but the last three in a row have been cancelled with little or no notice. The last one was cancelled via email WHILE I WAS IN THE LOBBY. Even if this is your closest location, drive further. You will avoid hassle and frustration in the long run. On another note, the therapists themselves are skilled and I have had some really good massages here - when they've actually held up my appointment. I encourage the therapists to look for employment elsewhere and for Massage Envy to get a new office manager for this location. read more

Meghan was great and friendly. I got a light-medium pressured massage and her hands were wonderful. I got some back relief for a couple hours and that made me happy. The only huge con was that the room kept smelling like old gym shoes or socks. I don't know if it was from the humidifier or the sheets but that was a huge turnoff and made it hard to fully relax. I tried to tell the check out guy by saying that the room had a weird smell and he just said "Okay noted". Don't think he even cared. Other than that it was a good experience. But please ME, make sure your rooms smell better!!!!!! It was like the first room when you walk past the door to the left. read more

I am so disappointed. I originally had a five star review, but my experience today was so frustrating. We have to do a survey of what pressure we like and areas to work on, so it would be appreciated if they at least mentioned when booking the person does not use any pressure. I was lying on the bed thinking when is this going to be over. I felt like someone was just running an excessive amount of lotion on me. She asked me at the beginning if the pressure was okay, and I asked for more and she said she would do the best she can. The WORST part was the head rest towel smelled like a wet towel that was forgotten in the wash. With about 20 minutes left in my hour and a half massage she mentioned a high pressure machine. I eagerly said can we please use it. That was my saving grace for the last ten minutes they used that machine. Which I paid an additional $10 for. When he asked at the front how it was and I mentioned the gross smelling head rest and how the pressure was significantly lower than I prefer, exceptional customer service or retaining customer type would say that ten minutes you used that machine will be comp'd, but no, just if I would like to rebook. No thank you. How can you leave a place where you should be relaxed more tense than you arrived. Totally blows, I was super excited about this membership. read more

I received a 60 minutes full body custom massage by Mysia. My mom actually transferred me a free credit so I don't have much to say about the price but it was a wonderful massage. Mysia was very good at communicating and because this was my first massage, she walked me through the entire thing. She did an excellent job and I feel so much more relaxed and less stressed. Scheduling an appointment online was so easy and even easier if you call the office! Very professional vibe from everyone. I will definitely be coming back in the future! read more

Do not sign up for the monthly service through this location! I have FIVE monthly payments that are currently locked and I am being told I cannot access them without signing up for and completing a 12 month subscription. Save your money, everyone. I called in to request use of those already paid appointments and they refused to unlock them without another membership. They would not negotiate any other fix. This is very poor membership management. I might have actually considered signing up again, had I been given a choice to the funding they had already taken from me! They claim the credits do not expire, but they will not let me use/access/etc mine! Be warned. read more

Have had a massage envy membership for a few years. There are several good massage therapists at this location. When I first joined, I could get an appointment at the end of the week for sometime on the weekend. That doesn't seem to be the case anymore (which isn't really a negative, just more of a reality if you're expecting to call in an be able to get an appointment). The part that is frustrating is that I've had several occasions where they've cancelled my massage at the last minute. Once they called me a few hours before my appointment to tell me that the therapist was no longer working for them - seems like a strange timeline to me. There have been times where they'll call me that the originally scheduled therapist is no longer available but found someone else that same afternoon or evening, which is nice. One time however, they called me about 2 hours before to cancel but scheduled me with someone else. And then about 15 minutes later called back that actually someone had booked that online, so oops, I couldn't get a massage. I do like massage envy in general, the pricing if you get the membership is a great deal. However, the service at this location leaves a bit to be desired. read more

****Worst experience ever**** Ok.. I get a facial every month religiously. So when I moved to Phoenix, I looked up for the nearest spa/facial place and saw decent reviews on yelp and went there. I saw a lot of reviews saying they are pushy with product sales, but I thought how bad it could be? Oh boy, was I wrong! So, my issue list goes here: 1. I saw the esthetician Nora. She is pretty knowledgable, but I can not appreciate knowledge if you do not cater to my requirements. So I told her I needed less treatment and more massage every single time and that did not work. She, though, helped with the redness desert weather was giving me. On the contrary I went to massage envy thomas rd. and Genie there did only 1 treatment and massaged my face neck and shoulder the entire time 2. Massage envy uses Murad products and sells them as well. Nora suggested me new products each month and expected me to buy them. I really felt guilty if I did not make the purchase. Nora behaved weird if I told I'll not buy or will buy from somewhere else. She, very politely in a very non offensive way, asked me why would I buy the products from Sephora. I told her that I am a VIB rouge member. She said they also had a loyality program(which is not so rewarding - if you buy products worth 75$ 5 times(375$), you get a free facial). I told her every single time I did not want to register. She would still push me for it the next time. After a point it became more of a torture than relaxation 3. I registered for membership. After the 6months were over, it automatically renewed itself (It was written in contract somewhere in small letters, my bad I did not read properly and nobody told me either) So, my subscription expired October. In November, I ask the front desk that when my subscription ends, She told me in January(Blatant lie). To add to it, cancelling the subscription is a pain in the a**. 5 phone calls and 1 visit to the center was needed for stopping them from charging my credit card. Horrible crazy experience. I have the credits from them but I am going to Massage Envy Thomas Rd. to use them. They seem far far better read more

Massage Envy is consistently a waste of time and money. The massage is below average and they are more interested in getting you to sign up for a membership than healing. I would sign up if they made you actually feel better after the massage. But today I am more disappointed by the customer service. They would not accept a $100 bill for a $65 service. I was not told this before I came in, no signs at the front desk, nor did they tell me when I showed up. Spend the money on a real therapist or small business. I am done with this place. read more

If you can ever get them to answer the phone you might be able to get in to an appointment! Every time I call I need to either leave a message or call back three times to talk to someone. The front desk is the rudest possible of all of the Massage Envy locations in Arizona. Even though this location is closest to my house I always find better service from the front desk at every other location. However if you can actually get to a massage most of the staff is highly qualified and does a good job. read more

I came here for the first time. I wanted to go to the girl I normally visit at another location. But, she is always booked. Of course because, she is fantastic. Anyway ,I called this location and they got me in with a masseuse that fit my time and needs. His name was Juan. He did a great job with pressure and avoiding my neck. The front staff was very helpful when I came in. They had me fill out paperwork ( as I had never visited this location before) . They directed me to the relaxation room which was cool and dark and had water. Which is a nice way to wind down. Everything was very clean inside here,including the restrooms. The only thing I am not crazy about here,is the parking. Tempe Market place is like crazy town for parking. Which has nothing to do with Massage Envy. But, I am just saying be careful in the parking lot. Crazy drivers are all over here. read more

Massage was given to me as a gift. It was a nice massage, she worked on the areas I requested. When I got done with my hour, I was hit up by an impersonal sales pitch to sign up for a contract of massages for a year. I might have been interested, however the lack of sincerity turned me off, which I decided not to sign up. I might return but am left feeling undecided. read more

Ah... a one hour massage is amazing... but a TWO hour massage is only allowed in heaven! the short little lady with the soft voice has some STRONG hands... worked out every knot in my whole body!! and it was amazing.. i was relaxed the whole next day as well :) this was the perfect remedy after a very long work week :) all of the employees are so nice and professional... i feel soo comfortable and relaxed there... its my favorite get away :) everyone should get one once a month... :) doctors orders! read more

I received a facial for a birthday gift and I loved the woman, Ebony, who provided this service. I would recommend her to anyone. My issue was with the odd juxtaposition of the relaxation/day spa branding with uptight corporate energy. On the hour, the clients file in and out like clockwork. Which I can appreciate, being a service person myself. But the sales pitch at the end was such a buzzkill. As much as I loved Ebony I likely would never return on my own because there's no point in going to de-stress if you're going to be stressed out by the person at the front desk, negating the effect of the entire service you just purchased. I'm also still trying to figure out why a place that is supposed to be nurturing self-care and relaxation was selling Red Bull to its customers in the waiting area. :) If you're going to make self-care and nurturing your product, it has to be woven through the entire business model, not just be the premise. If I want hard sell, I can go to my gym or join a direct marketing supplement scam. If I go to a day spa, relaxation is my goal. Please let that be my service. read more

Today, I planned a relaxing day for my best friend and I. Made 2 appointments for facials and we were super excited, as this is my bf first time. Came in and was told they could only take one of us. Never was I contacted and was told this. I did receive a phone call yesterday to confirm my appointment, but that's it This was mine and my friend first time trying Massage Envy. Never will I go back. Wasted my time, and now it's too late to book anywhere else. I wouldn't recommend booking here if you are really looking to relax, because you'll just leave disappointed. read more

My friend wanted to come get massages before finals so we came here. For some reason I haven't had a real massage before, and I definitely regret not getting one sooner. Kyle was the masseuse I was given. He was fabulous. Not only was he really nice to look at (I had to say it) but he was professional and knew what he was doing/talking about. I never felt uncomfortable with him once. As others have said, they are a bit pushy about getting you to sign up for the year membership. For ASU students its $44 a month and you get an hour massage a month as well as other perks. I caved and just did it because I believe it will be really good for my body and for the frequent headaches and migraines I get. Plus school is going to get really stressful and I'm pretty sure I'm going to need it. Ask for Kyle. You won't regret it. read more

I was initially really happy with Massage Envy. They had a great massage therapist who took the time to talk to me about my scoliosis and explain everything but then...something changed. Now the girls at the front desk are kind of snotty, I mentioned I wanted someone similar to my old guy and I could hear the change in her tone of voice. The business itself is nice, friendly if you're a new customer, but I just get a bad vibe from them now. I'll be happy when my subscription runs out. read more

This was my first time at massage envy. I came here for an arm injury since I wasn't able to see my amazing chiropractor in California. I went with specific instructions from my chiro on the type of massage and specific areas the masseuse to work on. I choose massage envy because its a chain so I figured it would be professional establishment. Translation, not a sketchy massage parlor. The introductory price was another bonus. You could tell the masseuse was fairly inexperienced. The massage was pretty generic. I probably wouldn't return. Be prepared for the member spew when trying to pay for the ONE visit. read more

Decided to get a membership after a year of contemplation because my skin is just parched and I needed an esthetician bad. The front desk people are the sweetest ! So nice and accommodating. Don't have anything bad to say since everything went well. I did read some negative reviews about bad massages and such, some advice, always speak up to your massage therapist or estetician.. if you are going to hold in something you dont like during the entire session of course you are going to hate it, they are not mind readers. Another thing to consider is that a good massage therapist/estetician is something that's "in the eye of the beholder". I learned this from previous experiences... had some massages that were just terrible, felt tickled the entire time, and no relaxation.. had others that were just heavenly and relaxing. I realized every massage therapists technique is different, so you kind of have to "shop" around for one that meets your liking before you make your decision on the entire place itself. Once you find a good one stick with them! You can't always expect a perfect massage the first time but sometimes you do get lucky! read more

Very odd experience with Massage Envy. I was a member there for 10 years my wife for 12. Recently we had a series of appts cancel, get miss booked, or mishandled in some way over the course of 6 months. It was beyond a level of reasonable tolerance. We asked to speak with managers and got the typical "not available is there something I can help you with" response. We recently both called in to cancel. Management let us cancel with no call back, no remedy attempt, and could care less. With the volume of consumers I realize we are less valuable as individuals and have very little recourse. But we have the truth so here it is, draw your own conclusion if this organization cares about its customers... read more