So they finally called me today left a voice message to say I had never been there. When you can clearly tell from the photos I had. Not only is the service not great they don't even take the time to do proper research read more

Massage Envy - Massage Near Me - Waldwick, New Jersey

Where can I start! First off the front desk lady was super nice. Wow did I feel welcomed! I sat in an amazing cozy waiting room and had delicious hot tea! The girl handed me off a menu of upgrades so I decided to get the Warm Pink Salt Stone massage! Such a perfect night for this. The room was spotless and so was my massage therapist, her uniform smelled of the best fabric softener. I asked what it was and she said Suavatell the yellow one! I can't wait to get it. The music was delightful. I also loved that the room had super dim lighting... nice for me as who wants to see all that! Lol!! The warm stones were so nice they felt amazing plus I also felt like my skin was getting exfoliated. She used her hands and the stones so it wasn't just the stones the entire time. There was on with a point on one of the stones and she was digging at a knot. It felt amazing! She checked in with me from time to time on the pressure which was nice. I came once before for a facial which was also so good! I ended up joining the membership tonight... it came with a FREE hour for a promotion they were having. The girl at the counter was telling me all of the bennies and there were a lot. I booked out my next appt and I can't wait for it. I made it for two week. lol! Legit I need it, sitting at my desk all day kills my body! Thank you Luisa for the best massage ever!! I would 100% recommend this place. read more

After going for the year from January through December with their membership in waldwick, they charged me for a massage on my card in September 2025. When I called they said I had a freeze and did not terminate my membership. Huh? They would not refund me the money and would look into canceling my membership. Do not trust this spa. Go elsewhere. read more

Amazing massage. I got a 60 minute massage and my shoulder issues are gone. She even massaged my knee replacement scare and it feels sooo much better. I also got a facial at my second visit. It was excellent. They are so knowledgeable and helpful. She recommended products and this to do at home to help enhance my skin. I was so relaxed during my facial I almost fell asleep. I have since purchased a package and have been going regularly for a while now. Love it. read more

My massage was good but it was only 40 minutes. This is not the first time this has happened, and at theses prices I don't get it... which is why I stopped going..my appointment was for 11:45. The MT started at 12 and was done at 12:40. I can't believe this is acceptable to so many people read more

Not really a massage person, but got a gift card from my son (). Had an hour with Helen today. AMAZING!! Can't recommend her enough. Kept checking that the pressure was not too much. So good! read more

I went to massage envy in waldwick about 8 months ago and had a very bad experience. For the record I like massage envy and still go to anotherLocation in Bergen county frequently. I think each location is independently run. For years waldwick was my backup location and they were fine. Recently however i got kicked out and the front office attendant who has dyed beach blonde hair gaslit me by threatening to call the cops on me. I gave the masseuse a 14% tip. The reason I didn't give more is because pricing and upselling now a days makes these massage experiences so expensive and because my wife and I go monthly so we spend so much money there. So you would think they would understand the reduced tip given how much we invest monthly. It's not like going to a restaurant which is cheaper. When she saw my tip she said " if that's what you're going to give it's best if you don't come back here". Mind you I just dropped 80.00 on a massage and got some cream upgrades as well. The entitlement and lack of sympathy for people's budgets is amazing. They seem to think they are the only one with bills. You would think they would be happy someone paid over 90.00 at their establishment but if you don't drop a major tip as well they are huge victims. Both my wife and are also monthly members ( my wife went to waldwick monthly , 90% of the time I went to another location). I always tip at least 18% at establishments if they do a respectable job but for massages they are so much and I go so frequently I just tip 14%. I thought since I go monthly they would understand the reduced tip (14%). Before the tip incident I also told the front office attendant who has bleached blonde dyed hair that I was only massaged for 47 minutes as opposed to 50. When I told her that she accused me of lying and got really defensive. After these two instances the attendant told me to Leave or she would call the cops because she said I was getting "emotional". In reality she was gaslighting me because she wanted to be unprofessional with immunity. God forbid I show emotion over their bizarre practices. I asked the Lady who threatened to call the cops on me for her name she refused to give it to me. She couldn't even stand by her name. It seems She wanted to be rude with immunity. We haven't been there since. I called a few days later and her manager sided with her. read more

The place was clean and staff was nice. However, had to call multiple times to get an appointment and they gave a 60 minute massage instead of a facial which I specifically requested when I called to make the appointment. No apologies given. These services are expensive, so I would like to get what I ordered. Message wasn't bad. It was my first time here, and nothing was really explained as to how things worked. read more

My sister gave me a gift certificate for my birthday for a pregnancy massage. The massage wasn't bad (but it didn't blow my mind). The masseuse was professional, the room was clean. The reason I gave them three stars is because of the ridiculous upsell attempt following my massage. They want you to join their spa and pay a monthly fee to be able to get a massage once a month. Fine. I get it. But if you want to cancel your membership you either need a doctors note or move somewhere 25 miles or further from one of their spas. In other words, you have to ask permission and APPLY for a membership cancellation. When I told the woman I wasn't interested, she kept going on and on trying to get me to commit. I'm seven months pregnant, with substantial back pain (which is why I came in for a massage to being with), standing there listening to her thirty minute spiel and trying to get out of there, but she wouldn't quit. I finally just said "Thanks but no thanks" and hightailed it out of there. read more

I have had many massages before, some good and not so good, I give Massage Envy in Waldwick, NJ a 5 Star rating, Taylor took my call and went above and beyond to fit me in by accommodating my schedule, Allie greeted me with a big smile and was very pleasant, my massage therapist was Jennifer, simply amazing! I had the 30min stretch which I highly recommend, she was very knowledgeable and I will know implement the breathing exercises taught to me, the massage was amazing as well, I will definitely return thanks to the staff. Carlos N. read more

Yeaterday was my first time at the Waldwick Massage. I got a gift certificate for Christmas and decided to start my New Year off right! I looked at the positive Yelp reviews and decided to ask for Jed! I have had one knee replacement and need another and carry my pain from my hips down. Jed was wonderful! I had a 90 minute massage, all over body plus a focus on my legs. He has strong hands with excellent pressure and great technique. I highly recommend Jed as well as Waldwick Massage Envy! I had to sign up for the massage club because I need to have the experienced for myself EVERY month!!! The front desk staff was fabulous as well!! Thank you!! read more

From my phone call to book until I left I had a great experience. Going in I was nervous about trying to be sold on a membership as I have read reviews and know of Massage Envy. The desk simply informed me of my options and when I declined she was respectful and moved on. She was highly knowledgeable on the options and was not pushy at all. She was great from the phone call, to even remembering it was my birthday! My massage was EXCELLENT! Cash I believe her name was had a good firm touch without hurting me. I was perfectly relaxed and definitely refreshed and accomplished all my goals. read more

I've had a membership with Massage Envy for many years and have visited various locations. A friend recommended George at the Waldwick location, and I was so impressed by him and the overall quality of staff that I was willing to travel to Waldwick which is much further than my local ME. The women at the front desk go above and beyond their job description in making sure customers are comfortable and appointments go smoothly, even giving directions when a local detour confused my GPS. I have always had a good experience there, and they run good promotions. Besides George, I have had appointments with Roland, Katie, and Jedediah, and each has their own unique strengths. I would recommend this location as a cut above what one might expect. read more

I've actually become very upset with my recent experiences at Massage Envy through-out the North Jersey region. I joined while on a business trip in Georgia, where I had a GREAT experience and at the price of $49/month for massage, I thought.. why not? You're able to use your pre-paid credit for a massage at any location in the US, so I thought it would be perfect as I tend to travel frequently. I have been a "member" since June 2010. In the last 7 months, I have probably experienced 3 mediocre massages. That's almost half of the massages I have purchased! I don't think it's acceptable considering the amount of money I am paying. There has been twice where I was put with a therapist that did not match what I prefer. I enjoy relaxing/swedish massages, and am some-what sensitive to deep digging or hard pressure, but those were the therapists I am always assigned, even if I tell them I want relaxation and medium pressure. I also never get the same therapist because of having to go to different locations, or they don't work when I am available, etc. Maybe the front desk staff booking the appointments should take more consideration into the needs of the members, and matching them to a therapist that fits their needs instead of blindly booking open therapists. It just feels like a hit or miss with Massage Envy, and when my membership is over. I am going to stick with small boutiques. Even if I am paying more. read more

The staff is always helpful and pleasant and my massages have been wonderful as well. I enjoy Nikki and George's prenatal massage and would recommend either of them for anyone looking for prenatal massage. The membership is flexible and it makes going frequently both easy and affordable. The waiting area, rooms and bathrooms have always been exceptionally clean. The selection of teas available in the waiting area is a nice touch as well. read more

3.5 stars. My massage therapist, Jennifer, was great. I would go back to her in a heartbeat. The facilities were clean, comfortable, and I loved the set up of the massage rooms - it was almost like entering a warm, luxurious cave before you go into the individual rooms. Each individual room was comfy and well laid out. My room was mostly very quiet, except for the occasional door slamming nearby. The front-desk staff member I dealt with was super nice, and was not at all pushy when proposing the costly membership. My sole problem with Massage Envy was the cost. The $49 introductory deal was great - but I would not return with their standard rates. The rates are just as expensive as the Fountain (Ramsey, Hackensack), but the spa is nowhere near as luxurious. The membership itself is way too costly unless you intend to go weekly. read more

very bad,we pay 1 hour massage . Only get 50 mins I won't come again!!!! Extremely bad service. We made the appointment at 4 and they still made us wait read more

I've decided to join their membership & it is totally worth your money. Friendly atmosphere, happened to book a massage during their anniversary & won a free foot scrub! I always ask for Carmen or Akiko, they are hard to get must call way in advance. In my opinion I think those two are best here. read more

Massage Envy - Massage Near Me - Waldwick, New Jersey

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Good basic massage. Vivian was polite and professional (and did an admirable job considering I'm basically a big ball of non-unclenchable muscle). She took a good amount of time asking about my habits and health as related to the service she was going to perform. Nice sitting area in the lobby, everything looked clean and simple but pleasant in the room. Didn't get the sales pressure some have mentioned, and the reception staff were very pleasant. Wouldn't hesitate to go back if $50 was the regular rate, but that's just for first timers; after that it's $100 for an hour (they advise you on the phone that the actual massage time is 50 minutes), or $60 with membership (a 12-month commitment). Other than the fact that I'm just poor, I really have no complaints. Be advised that they require a credit card to hold your appointment (if you're going on a weekday morning/afternoon I think you'd have a good shot at a walk-in [Yelp says appointments only, but there was a sign outside the place that said they take walk-ins]), but for the payment it's cash only. Don't forget to tip! read more

Absolutely amazing. I have chronic pain in my entire back so massage has been out of the question for me until now. This wonderful lady, Cecilia, is a miracle worker with healing hands. I mean it! She is able to massage my pain away. I have had other massages around here and there, but never like this. Highly recommend for anyone whether you have pain or just love a nice relaxing massage. Great atmosphere too. Love this place can say with absolute certainty that she is the BEST that I have ever had and I am staying with Cecilia! read more

Easy to get an appointment, friendly and gives you space and time. Will come back again and again as it helps ease my aches especially after traveling. read more

No offense to other locations but Waldwick and Closter have got the "SOL POWER!" He is the owner of these two locations and having traveled to various ME's around the area, these are just FAR, FAR, FAR superior. You will not get a bad massage. One thing I really like is that they will ask you the type of massage you want and then refer you accordingly. What's ironic is that although other locations ask this as well...Sol's locations actually tell you the truth...LOL! Awesome! read more

I was experiencing stiffness, stress, and tiredness so I made an appointment for the assisted stretch and massage. The services were very relieving and a day later, I still feel an aura of relaxation and overall positive mood! Definitely recommend both. read more

I have never had a massage in my life and everyone at this location, especially Katie, have turned me into a believer. The entire staff is so pleasant and so helpful, and Katie is such a treat. I suffer from upper back pain and migraines and I haven't felt pain free in years , until today! I'll definitely be back. read more

My esthetician Sheila made me feel comfortable every second of my facial, recommending different services and products to try to work on my acne prone dull skin..The best facial I have ever received, my skin is GLOWING even two days later and I have gotten so many compliments. If you are skeptical of booking an appointment book with Sheila!! You won't regret it and your skin will be thanking you. Excellent service from the second I walked in the door from Brandi and April as well! read more

This place is my personal oasis! Great staff at the desk; always pleasant and helpful. Agnes has been helping me relax and revitalize for several years. She is always attentive to my special needs and knows just the right places to massage to make me feel better. The facilities are clean and tranquil. read more

I cannot say enough positive things about my facial experience with Amanda! I normally get anxiety prior to a facial, with the lingering teenager girl mentality of how I'm going to be judged based on the condition of my skin, and she put that all to rest. She was not only very warm and friendly but she is EXTREMELY knowledge. There is no faking her knowledge of skin care. I felt at ease as she guided me through not only what she was doing but offering tips for home care. She left me feeling very informed with my chin up excited to return for my next visit. I highly recommend her to anyone, but definitely to fellow hormonal acne sufferers. Easily the most enjoyable facial I have had! read more

The place to go when you need a massage. No need to look elsewhere. Clean, professional, great staff that are exceptionally talented. Highly recommend Faye. This is a better investment than a dr visit becoming a club member. My quality of life has greatly improved because I am physically feeling better. Thanks Massage Envy! read more

Don't go here. They cancel appointments on you constantly. This is the second time in 3 weeks. I'm so fed up with this place. Also, their best massage therapist just left. They actually do have very good massage therapists at this location, but the unreliability and unaccountability is inexcusable. If they cancel within leas than a 12 hour window they should give you a free massage. Front desk/manager is rude. Another time I had to wait 15 minutes because the massage therapist was running late. Front desk response was- oh this massage therapist always runs late and all her clients know this. Well, I didn't know this and a simple text telling me to come in 15 minutes late would have been very helpful for me. I know it's tough pulling you away from your lemon water and your inane conversations about your children with your coworker. Hello- a simple text to clients. Put down your 80 oz jug of lemon water lady. read more

The office staff at this location are horrible and not cooperative. I was a monthly member for many years here and they treated me as if I was a nobody. It appeared as if they were making appointments to their needs and not yours. I never complained about the services always a good value. They need to retrain or get more experienced front office personnel on how to deal with clients that are paying good money for services. The owner should pay more attention to who they hire. I had to leave and find another location. Very disappointing! read more

Love this place! Great staff! Massages are excellent and the facials are amazing! Highly recommend!!

I just turned 60 and am employed in a new career that I Love. My position does involve a lot of physical work though. I came to Massage envy with some extremely sore muscles and stiffness. The whole Massage Envy Waldwick team was there to welcome me! Melania helped to stretch me for a half hour and then followed up with a one hour massage. It was just what i needed!! I felt like a new man! read more

I have been a member of Massage Envy for 5 years. I have searched around Bergen County for a good Massage Envy. This is my favorite place. Great Customer service. MELANIE is excellent massage therapist. The front desk staff are very attentive and are on the ball. read more

I have been a member now for over two years and have been extremely happy. Yesterday, I tried a new massage therapist, Jed. He was amazing. He really worked my shoulders and applied just the right pressure. I walked out of there feeling really rejuvenated. I am so happy that he has come on board. Try him.... you won't disappointed! read more

I have had a great experience since becoming a member a year ago. The massage therapists are talented and responsive to my needs. The front desk staff are friendly and professional. The space is soothing. I am very impressed. Their care meets or exceeds that which I have received from smaller, private spas. read more

I initially went to Massage Envy in Waldwick for back pain and the few massages I received were excellent. I signed up for a membership and for personal reasons I wasn't able to go as often. When I had to cancel my membership, the team there was so professional. They were respectful, kind, and very responsive, which to me speaks to great leadership and management. There are many different therapists here that are excellent so I wouldn't highlight just one, but I would say if you are deciding on a place to go and want to be sure you'll receive great service, then the Massage Envy in Waldwick will definitely take care of you. read more

Yesterday I had my 4th chemical peel from Tova. She suggested I do a series to work on my age spots and I now look 5yrs younger! I can't believe massage envy offers this service. As a busy working mom of 3 little ones, I had accumulated a bunch of sessions. The peel takes 2 of my sessions and I'm getting a great value compared to what I'd pay at a traditional spa. Tova is very professional and knowledgeable and I enjoy going to see her. Highly recommended! read more

Love Massage Envy in Waldwick!!! I've been going for massages there for several years, and Agnes (my massage therapist)has never disappointed !! She knows just how to work the knots out of my neck and sends me on my way feeling like a relaxed noodle. She is an awesome massage therapist!! Sooooo great. From the time you walk in and get greeted by Taylor and the rest of the extremely friendly team, you feel welcome. They are all accommodating, friendly and helpful. The place is conveniently located with tons of parking. The best part is that it Is spotless, super clean, comfy tables and very private. I like spotless and I get it every time. I highly recommend this Massage Envy in Waldwick read more

I have been a member at massage envy for years. Now, I have decided to cancel, I see their true colors! I have 2.5 hrs to use in my account. They want me to book the massages before 2/17. I did. Twice the massages were canceled. On the phone I agreed last week to get a massage tonight with someone else. I rushed there, skip doing something with my kids and I am told sorry you are not book!!!! Really massage envy you want to rip me off?!?! I fought with the Paramus branch to cancel not to charge me another month on 1/17, now this?!?! I just want my money back. I am pissed. You have successfully ruined my week and now my evening! Please reimburse me my 2.5 hrs. I am done dealing with this none sense. read more

The Massage Envy in Waldwick is a very convenient and well run business. Everyone who is employed there is friendly and knowledgeable! I especially like Paula for an aesthetician. The hours are excellent and so are the services! read more