I booked through ClassPass and wasn't even able to get the massage as I couldn't get in touch with someone before my appointment. On ClassPass it says they require you to book through their site. Some places will not see you unless you've booked through their third party website. Confused whether my reservation was actually taking place, I tried calling and texting as it was a holiday weekend and I wasn't sure if they were even open. I received no response so I did not make the trip during my reservation time. I was then called by them after my appointment was set to start and was asked if I could get there then. I received hostile attitude when I explained what happened and the person insinuated that I planned on missing the reservation I made? Not sure why I would do that but I was told I would be charged for the missed appointment. After speaking with ClassPass, that did not happen but this was a headache I didn't need. Extremely rude, unprofessional and uncommunicative. I was hoping to find a new place to go to, now I'm more stressed than before. read more

Massage Reset - It says they REQUIRE booking on their website beforehand. Instructions unclear and then they charge for miscommunication. - Massage Therapy Near Me - Carlsbad, California

I recently received a massage from this location. It was very confusing from the start because as advertised was a different massage company but the sign in front of the building says Massage Reset. I wanted to leave a review, then noticed the therapist who had worked on me isn't licensed through the photo posted on the front page. I would like to clarify why you would allow a therapist who currently isn't licensed to perform services. It's unfair to have paid for this treatment and would like to know who is liable and would like to request a refund ASAP! I rate your business as unprofessional and certainly would not recommend anyone to come here read more

Massage Reset - Massage license - Massage Therapy Near Me - Carlsbad, California

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I highly recommend. I went in wanting a quality massage that would also help with injuries I incurred. I recieved quality care that had me came back for more. Not only did I get an outstanding massage BUT he helped me learn about myself. Albert and Massage Reset exceeded my expectations. He is a very experienced and educated professional that will learn what is best for you to offer the best care he can. I am confident to say you will not be disappointed. The office style and communication structure was smooth as well! Check them out, worth every penny and your time! read more

Went there once thought ok. Recommended to my husband who had a really back we made an appointment the next day at 8 am .my husband was there, in PAIN but no masseuse. We phoned we texted but no one had the decency to return our calls and texts Not a good idea waste of time and money read more

Where do I start? I bought a Groupon for 3 massages thinking it was a great deal. After the first experience with Albert, I regretted my purchase. I get massages quite frequently, so I do have a lot under my belt. A friend of mine got a massage there and told me about how awful it was, but little did I know when I purchased the Groupon that it was the same place. Albert is a heavy breather - borderline moaning when he massages. It was kind of uncomfortable and awkward. Also, he has very hairy arms and uses them a lot more than most massage therapists and it almost feels like a Brillo pad is exfoliating rather than massaging. The massage was supposed to be a one hour "relaxation massage" but it was far from relaxing bc he talked the entire time. He was mainly thinking out loud saying things like "I need to put more lotion." "Oh that's too much lotion." "I'm gonna massage this part or that part." "I'm just gonna move the blanket here". "I'm gonna put your arm right there." "There, that feels looser". And he literally walked me through every single step of the massage like he was a student being observed for a test. Not sure why he couldn't just massage me without telling me every single detail of he was doing. On my last visit his stomach was grumbling the entire time, which I could have easily ignored except for the fact that he said out loud "oh my stomach is grumbling." The massages were anything but relaxing. Then he kept on harping about this one course he took in Seattle. One course! I should hope as a clinician/practitioner, that you take more than just one course to keep updated on trends and studies in your scope of practice. As a medical professional, I'm continually taking classes online or attending inservices and lectures to stay up to date in my specialty. I explained to him that I have radiculopathy and my fingers go numb bc of it. Even though I explained what it was, he still asked how my hand issue was, even though the issue wasn't my hands/fingers, it was my neck. So I had to educate him again on what it was. Again, as a massage therapist, one should know about these conditions. What's customary at the end of every massage, therapists give the client a cup of water or at least advise them to make sure they consume a good amount of water. Albert just ended the massage and stepped out. No water, not even advising me to drink anything. He even tried to talk me into purchasing a 90 minute massage, even though I had already purchased three 60 minute sessions. For my second and third appointments, he started late. He showed up literally right when the massage was scheduled and we didn't get started until after the scheduled time. I decided to set a timer and on my last massage, from the moment I disrobed to the moment I got off the table; my stop watch recorded 47 minutes. I definitely got cheated 15 minutes of massage on my last visit and at least 10 minutes on my second visit. I even took a photo as walked out of the room of the clock showing 11:52, (posted on my review). Definitely not the full hour I paid for! He was in such a rush to end my second appointment that I actually stopped him in the hallway (as he was trying to leave out the back door) to give him his tip, otherwise he would have ran off without one! Needless to say, there wasn't a tip for the last visit considering I only received 75% of what I paid for, I actually should be receiving a refund. Finally, he asked questions through entire massage. Because I divulged that I work with pro athletes for a living, he tried to leverage my professional sports connections to get work asking where he can reach out and how he can get "in" with these pro athletes. Anyone who felt relaxed after a massage from Albert has obviously never received a massage from another professional massage therapist. I wouldn't have gone back after my initial visit had I not purchased a 3 visit Groupon package. Can not wait to get a real relaxation massage next week. LMBO read more

Massage Reset - Massage was scheduled for 11 am. Didn't start until 11:06. This is what time I walked out of the room. Didn't get my full hour. - Massage Therapy Near Me - Carlsbad, California

I have been to a couple sessions so far and have really enjoyed the experience each time. He access parts of my muscles I didn't know I had. Highly recommended! read more

I wish I would have read the reviews on yelp before i ordered my groupon. I've spent over a month trying to contact this guy to set up an appointment and now I can't cancel my order so I guess I'm sol. read more

I have seen Albert several times. Each time he was on time and very respectful. I appreciated his awareness and the way he always informed me of what he was doing or about to do, always making me feel at ease. I'm looking forward to my next visit. read more

Do not go there. Firstly, the masseuse Albert is an odd duck. I showed up only 5 min before my scheduled appointment. He acted like I was an hr early; he wasn't ready. He Kept complaining about it so much ( my early arrival)I spoke up and said at this point , I'm now two min early, ( massage at 2, it was now 1:58) that usually masseuses & spa type companies want you ten min early to fill out papers & it's only two min before and I'd need to disrobe still ---I promise it's not early. Then he kept yammering about people taking photos of the clock etc. he was so weird and creepy, verbally combative, uninviting ( building is gross) I had an uneasy feeling and said I don't want a massage from you. ...always trust your feelings ladies... no-class Albert marked the Groupon redeemed. read more

After over a year of pain and limited range of motion, my hip just spontaneously popped and released! Whatever you did yesterday took some time to resonate through my body, but just now, it just released for the first time in almost a year and I feel SO much better! The stiff pinching and tightness disappeared immediately. I felt compelled to immediately engage in some additional deep stretching, which has left me feeling SO much better, zero pain, greatly increased range of motion, the relief I've been wanting for so many months. You are a true healer. Thank you read more

There was a mix in up in our first appointment time but he was quick to fix it and very nice about it. It's not your typical massage that you would find at a Massage Envy but it is what I needed. My joints feel more relaxed and I walked out with less pain and relaxed which normally I just leave a place relaxed. If you're looking for pain relief then I would recommend him. read more

This is a great place to reset my achy joints. Very professional and affordable. Albert knew exactly what was needed for my mom.

Ok first of all I don't think of Albert as just as masseuse. What Albert does is different then what I would call a massage. He apparently has taken courses on the Lymphatic system which became obvious when he worked on me. I am a very active senior and basically went in just to see if I could feel rejuvenated with a message. After telling him that I wanted just to feel stronger he started by using pressure points on my face, the back of my head and neck. I could feel some very light pressure and in some areas a slight heat would build up, there was no pain. Boy did I start to feel the effects, as he continued to work on the rest of my body using the same method. I got so relaxed, I could of probably fallen asleep if this was not a new adventure. This took about 45 minutes and I truly didn't want to get off the table, but that was not the best part as it turns out. It was the best night sleep!!!!! I also slept all night without waking up once which for me is highly unusual. The next morning I felt really good but what was surprising was that I was in the most fantastic mood that even my husband questioned me. Albert does not move fast but he is thorough and he does inform you what and why he doing at the time but I think that has a lot to do with what is going on with the "Metoo"movement. If you are out for just a message find a shopping center and step in to one of the dozen places you see along in Mall. read more

Albert has completely changed my world since seeing him for massage therapy. I have a number of chronic issues I've been dealing with as a former Ballet/Modern dancer such as back, hip, neck and shoulder pain and they have been significantly relieved since getting massages with him. I've also suffered from vertigo for over 4 years which can make treatment from anyone be intimidating but every single pain, ailment or issue that I go in with is carefully considered when he plans how the treatment will be. His dedication and knowledge of how the human body's systems work together is incredible and truly, efficiently works to work on the root of the problem to provide relief. I HIGHLY recommend anyone and everyone to see Albert for a massage if it's your first time or millionth time, you'll never want to see another massage therapist again! read more

Albert is both personable and knowledgable, his expertise transfers in his work. My massage was exactly what I needed. He listened to my needs and adjusted my massage to personalize it just for me and my body. I appreciated every aspect of my massage as well as the knowledge he passed on for my health. Thank you for an amazing experience! Highly recommended! read more

Literally the worst service provided here in Carlsbad, don't waste your time with this place, get a 60 minute massage to be told no standard is 50, so why do you say 60, on top of that they don't understand the concept of an appointment, it's easy you tell the client this day and time we agree we show up and so do you.... not the case stood up multiple times by both masseuse save your energy and time go elsewhere read more

Albert is extremely unprofessional. It took me two weeks simply to reach him to set an appointment. Appointment was scheduled today for 11:30. I showed up and he was giving someone a massage with the door open so anyone could walk into their appointment and said he'd be right with me. He had no appointment written down for me. I showed him my phone and reminded him we scheduled for today since he's leaving the country and he suggested 2:30. I'm sorry but I don't dedicate a full weekend day to trying to make a one hour massage appointment work. Albert doesn't even deserve one star. I highly suggest not going to this company. It's not worth the hassle. read more

It was an awesome experience definitely best experience by far. I suffer from chronic back pain and Albert has me leave their pain free. I highly recommend his services. read more

OMG - Amazing. I called Arthur and he came. He masssged bits I didn't even know I needed massaging. He was very discreet and respectful. Applied the correct pressure for me and I felt amazing afterwards. Would definitely recommend and see him again. read more

Albert has wonderful hands that lead you to another world during the massage...He fills the air with serenity at your home and he is very well liked by the Horizon Salon in Poway staff :) Although he is a man he is not rough unless of course you like rough massages...He evaluates your needs and listens very carefully and he will win you over with that smile of his...After your massage you will be relaxed and pain free! If you are looking to treat yourself or your partner to a sweet treat Albert is your man! read more