Another visit to an exceptional facility in Brentwood…read more Friendly folks . Fair prices. Most of all skilled employees that are so good at their trade. I try to visit twice a month if possible. Give them a try and you'll be glad you did!

I successfully visited Family Massage in Brentwood, CA [3130 Balfour Rd] on 03/01/26, around 6:15…read morePM. When I initially booked an appointment for this massage parlor two weeks in advance, I specifically mentioned it to be scheduled on Sunday, March 1, 2026. This establishment called me multiple times a week before, on Sunday, Feb 22, 2026, assuming that I was supposed to come in on that Sunday. I reiterated that the appointment was set for March 1st. On the day of the appointment, March 1st, I was traveling from out of town to come here. I called to let them know that I would be up to 15 minutes late due to traffic en route. I arrived at 6:15 PM on the dot, and they started to call me again. I told them I was literally outside. At check-in, I showed a Groupon deal from my phone. It seemed like they had a difficult time authorizing the voucher; however, they were eventually able to honor it. Pertaining to the massage experience, it was executed nicely. I truly enjoyed the methods and techniques that were applied during the session. The other letdown was that the staff member rushed me a bit, constantly knocking on the door and asking if I was ready to go. Even though I enjoyed the massage itself, the overall nuisance and rushed atmosphere from the staff left the experience somewhat lacking.

Highly recommend these folks here. Skilled therapists all…read morearound . Lisa is especially skilled at her trade. Give this business a try .

The first thing I thought to myself when I left here was "I won't be going here again ."…read more The massage itself was rough, abrasive, and fast. Not at all calming or therapeutic. Halfway through the session, a man walks in and takes over for the female masseuse. I have never had a male masseuse before and felt uncomfortable thereafter. I honestly couldn't wait for it to be over. As I'm walking out the door, the male masseuse is standing there waiting for a tip. I smile, say thank you and keep on walking out. I understand this is a cultural habit of theirs but not only do I not partake in handouts, I also felt the massage I received did not warrant a tip. I felt manhandled. Not to mention, the music playing in the room was on a loop and it drove me nuts. I woke up sore the next day. Next time I want a massage, I guess I have to pay $95-$120 and go out of my way to do so.

She's intuitive and knows her stuff! I didn't have to tell her anything, she just knows.read more

I had a prenatal massage with Melissa and I feel absolutely amazing! Being 30 weeks pregnant, my…read morebody has been feeling worn out, fatigued and sleep hasn't been comfortable or come very easy. As soon as I laid on her table, I was warm and comfortable. She worked out so many knots and tired areas. She even identified a few very tight areas that I wasn't even aware had been bothering me. She was not afraid to get in there as deep and firm as she could and I feel so relaxed and loose! I have a feeling I'm going to sleep amazing tonight and can't wait to go back in a few weeks!

The lady was nice, BUT…read more For the whole hour I felt like I couldn't relax. I felt like I was in a "fight or flight" mode. Survival mode. Felt like at any point, she could hurt me. Pressure was either too soft (non existent) or too hard in the wrong areas (like the bones). I was getting cramps throughout the session because wrong pressure was applied to the wrong areas. She doesn't know where the pressure points were nor try to identify them let alone how the movements should be. And she was clumsy. I didn't like how fast she was going as if she was rushing to get through it. Moving from random areas to random areas. Stretches didn't feel good. Hot stones didn't feel relaxing. When she was massing my neck, she pressed down so hard on my necklaces that my necklaces were scraping my skin. Just rough and clumsy. Massage session should feel smooth and flowing not kinks and awkward. I came out with more pain than when I first came in. 10 mins into the message, I felt like I wanted to tell the front desk to change person. Regret I didn't ask. $60 for the one hour massage and extra $20 for tips. When I left, the front desk lady didn't ask about my experience. Not a smart way to improve customer experience/retention. I would give her my honest answer. Will I return? Probably not. Pretty disappointed.

I definitely recommend this place. Being cash! All the massage therapists are great and great value…read morefor your money. Sore muscles be gone! I usually get a one hour massage with added cupping. highly recommend

So, Amy contacted me and expressed she had never been treated in the manner I treated her; which…read morewas confusing. She stated she would offer to refund me the difference of what I paid her and whatever I thought the massage was worth. I thanked her and named a price. I sent a request for the refunded amount in VenMo. That was 4 days ago. I have not received a refund, nor have I heard from Amy. Instead I received a random message in Yelp from Amy telling me to write as many reviews as I like. This was odd and I flagged the content of the message exchange in Yelp so they can facilitate whatever was occurring between Amy and I. I then copied and pasted my reply to Amy into VenMo, hoping Amy would see it and acknowledge her offer to refund me for part of the cost. I still have not received the refund Amy offered nor have I received any communication from her to clarify what she did intend to communicate or to proceed with a refund she offered. So, at this point I presume she never meant to refund me, like she stated.‍ Approximately an hour after posting this, Amy accused me of harassing her.‍ Proceed with caution if you decide to reserve her services. First and last time for me.

I've been seeing Amy for post operative lymphatic drainage massages and I am so happy I found her!…read moreShe is an absolute healer and knows exactly where the imbalances in your body are and how to help improve range of movement and relief from post operative swelling. She's been essential to my recovery and I am so very grateful for her help!

I had one "professional" massage before this and it was awful. That was over 10 years ago. It was…read morethat bad. I did not feel good at all after that 1st experience & wanted to forget it happened. I'm so glad my friend talked me into giving this spot a go. The woman I had was incredible. She asked if I would like to add on the hot stones & I was glad I did. After all the work she did on my back, they felt amazing. She asked if I wanted it more gentle or harder & I opted for the hard. She knew what she was doing and worked out every known knot. She checked in with me periodically, which was nice. I wish I knew about this spot sooner! I'm sore in spots but in a good way. My muscles needed it.

I've been to Holiday Spa before and have always understood what it is -- not a luxury spa, but a…read moreplace that can work when you're just looking for an affordable massage. Because of that, I felt comfortable referring a family member to give it a try a couple of weeks ago. Unfortunately, her experience was disappointing and honestly concerning. While her massage itself was already less than stellar, the situation at the end was what really crossed the line. She tipped her masseuse, Nancy, $10 -- which she felt was appropriate based on the service she received. Instead of accepting it, Nancy became visibly upset and began demanding more money, creating a very uncomfortable and unprofessional scene. My family member tried to calmly explain her reasoning, but Nancy continued to insist, and the situation escalated to the point where additional money was given just to diffuse the confrontation. Tipping should always be based on the quality of service and given voluntarily. It should never be demanded or coerced. That kind of behavior is unacceptable and reflects poorly on the business as a whole. I'm sharing this not to attack, but to highlight an experience that needs attention. No customer should feel pressured or uncomfortable when leaving a business.

Been going here for awhile now and by far it's the best in the Bay Area. From the start, the…read moreamenities, decor, facility and staff are all 5 's. Gotta give a big shout out to the best massage therapist Michelle. After just a couple visits with her, she knew exactly what I needed and always recommends to-do's in between visits. She thorough and gets the job done. Thanx Michelle!!! If you're looking for that one place that goes the extra mile it's Sawa, you won't be disappointed.

Had a redness facial and a hot stone massage today. I was there about 8 minutes before my first…read moretreatment. There was 1 person at the receptionist desk checking out two difficult people. So because they didn't know I was ready and waiting, the esthetician came and got me, walked me to the locker room, didn't know how to work the lockers. Then I asked for a larger robe as the one they have, most spas have don't fit my tits. She said sure let me go check the mens sizes. WTF? Who says that to a female customer? Then she says just come in the facial room because your facial has already started. Just put this on, again one size fits all didn't fit around my toys, and actually popped open while we were in session. Then she rushed me through the session, didn't tell me a single product she was using the entire time. Then I was literally rushed into my massage, which was good. However she never even introduced herself. There wasn't time. Then when the massage was over you know how they're usually like ok, get up take your time. This lady laid my robe over my stomach and said get up slowly but your massage is over. Rushing me out. I've never had such bad experiences at Sawa. I've been going there off and on for 10 years. It's definitely changed since Covid. After your treatment they would walk you to a sitting area, remind you there's a hot tub to us, ask what kind of drink you want and bring you a plate of fruit and snacks. There was also granola and like chocolate covered raisin or something on the bar area where you could grab a little snack. Not anymore. They were clearly understaffed as well. I used a gift card this time, but paid each 15% tip out my own pocket. I think I'll wait awhile before coming back here

Great massage here today from Amy. Peaceful and relaxing …read more Appreciate checking her checking with me for my comfort and level of pressure. I'm coming back as soon as possible. Definitely one of the best I've had in a long time. Thank you Amy

I would like to reply back to the message from the business owner that was posted on roneel a…read morereview. I literally just got off the phone with the massage therapist and she literally apologized and admitted that they lied and ripped us off and shared that they had to drive to Richmond and it's far so therefore they ripped us off. It's one thing that your scamming us but another thing as the business manager to straight up lie on the yelp post. You also shared on the phone that nothing was explained to my husband until his massage was done and he questioned why it was only 30 mins. If you had to go home then you should have taken a 90 min appointment. It's honestly a shame. This business straight up lacks ethics!!!!