I felt much better after the massage session. The therapist focused on the areas that needed attention and used a good technique. The only thing that slightly affected the experience was the cool air in the room. read more

If you want to be publicly shamed and berated over the tip amount, definitely go here. Apparently 20% is not enough for them. I left my tip, and the woman at the front desk said it wasn't enough and asked if I had cash. Embarrassed, I gave another ten dollars. Apparently that STILL wasn't enough! We went back and forth several times, I told her tips are optional and if it was such a problem I'd just take the extra $10 cash back. AWFUL experience, never had such rudeness at a business! read more

Price $56.00 for a very nice one hour rubdown. After you book your appointment and get confirmation you get an intake form with a sketch of a body highlighting your areas of concern and what to stay away from. Not sure why because what I highlighted wasn't focused on and what I wanted to avoid they touched. There is a definite language barrier. After my rubdown I let them know my neck was still be in pain and would like to address that but none of the ladies understood which was frustrating . If you just want to be rubbed down this is the place but if you are trying to address a specific issue I would ask for someone who speaks English and if they are an experienced licensed massage professional. The place was extremely clean but I will not be back. read more

I have been here many times. Every therapist is amazing! Don't tell anyone how fantastically reasonable their prices are. They are worthy of generous tips. Treat yourself. read more

I only have good things to say about this business. The service is amazing. Great massage, easy to schedule, clean, the whole atmosphere is fantastic. All this gor a great price. read more

This is my go-to massage parlor. Still #1!! They're prompt, talented, and very courteous.

Took my mother here for massages and the place was aesthetically pleasing and super clean. The staff was lovely and the massages were fantastic. I didn't get the name of our masseuses because they came in and immediately started. I think they do the massages back to back but it was quite lovely especially given the price. I will add that they have you fill out an intake form before your appointment where you insert your information the massage pressure you'd like and what part of your body you would like the massage to focus on it's actually pointless because none of that is used, they didn't check to see who we are and our preferences and even after stating it it didn't happen but it was a good massage for the price and we'll probably return because of it. read more

I had a really excellent massage at an affordable price. I will definitely go there again.

The masseuses are rude. They gossiped something bad about customers each other so loud.I tipped about 30% but they still asked more and said that you tipped $20 before. Highly recommended the business owner give the masseuses good training, at least they need to understand common sense in the massage field. read more

this was an appointment made at last minute which they were able to do. Room was cold. Another woman came in midway through massage and started going through the cabinet and talking to the woman massaging me. Massage was alright/mediocre but not the best. Paid cash but the woman kept asking for "more tip" which was upsetting. read more

That massage was amazing and so attentive. Very professional and clean establishment. To get an hour massage for under $100 is rare. I cant wait to go back! read more

Excellent and professional massage, fair price, clean, easy scheduling, and great service!

I go there for massages at least every month. They are very professional. They do good massages and the people they are very very nice to you after the massage is done. They also give you a bottle of water which is very appreciated after an hour of a good massage while your whole body muscles relax and there are always greeting and waiting with a big smile. This is the business ethics that we need and the hard work and people deserve a review like this thank you very much for a great massages and we will return back every month like I have. Thank you five stars all the way. read more

Great level of massage. Clean and very calm place. Very reasonable priced. I have been there few times.

OK to be honest, the massage itself was really wonderful. However, you must pay in cash and if you don't have cash they have an ATM machine there. And if you didn't bring your bank card, well then all of a sudden they'll accept a credit card. When I offered what was around a 16% tip, the woman at the desksnubbed her nose at me and made a face. I asked if that was appropriate and again she made a face. Definitely not the Zen environment that I was looking for. rather rude personnel, but the massage therapist was very polite and very professional. read more

Awesome service and affordable price. The rooms are beautiful and very clean. Please give a good tip whe you visit.

Great experience, it was my first time at this facility so I wasn't sure what to expect. Place is clean and beautifully kept. The massage was wonderful, better than I expected. Staff was very friendly and professional. My only suggestion would be that they alert clients prior to coming that payment is cash only, I didn't see anything on the website regarding this. Other than that prices are very affordable compared to other places. I will be sure to visit again. read more

My go to place for a good affordable massage! From the hot towels to the heated beds and hot stones, really makes the experience that much more relaxing!! Appreciative for their new clean and bigger location read more

Consistently one of the best massage experiences (I deal with some chronic pain). They are thorough, affordable, and understand and cater to your individual needs. The establishment is clean and calm. Special shout out to Bella and Wendy- absolute magic in their skills!! read more

I tried the first time randomly, as I had hip pains and thigh pain for a while. It hurt me a lot whenever i walked a little longer, saying nothing of running. I got X-ray and physical therapy... ending with not helpful... I don't want to take pain killers either. That's easy to get addictive. I just randomly tried before going a trip... it absolutely and immediately worked.... I thought they might help align my bones.. and asked my message therapist later but she said no and they don't do that... but just their own Chinese massage, deep and effective... I definitely recommend and want to promote them... I already told my primary dr how effective it is... Sisi is the one who helped me but all others in the store as I believe are excellent... read more

No finesse. Fast, hard movements over a blanket. Friction. Super uncomfortable. I left more tense than when I arrived. Not again.

First time there for a 90 minute massage that was really wonderful, and very reasonable!

The massage was awesome !!! they took me on time was very strong and deep tissue was awesome

Amazing relaxing I can express how wonderful it was the staff was amazing. The place was nice great location and the price is right. Will definitely go back again. read more

The new location is so nice! And though I had always been happy with the service at the previous location, there seems to be an increased level of professionalism at the new place. I especially liked how they wiped away the massage oil with hot, moist towels after working on each section. The price increase doesn't bother me at all--still a great price--especially when you consider the greatly improved aesthetics and service. read more

Love the new location! Massages were and always continue to be fantastic! Rooms are super clean, warm and cozy. Making this a biweekly routine. read more

Terrible business since they had no record of my appointment and told me I was a walk-in. The massage cost 50$ and when I paid they pointed to large sign at the counter "recommending tip amount but stating gratuity voluntary". When I gave them a 20% tip of 10$ they were angry and pointed to their sign andI quoted tip voluntary and the were furious?! Also they had trouble speaking and understanding English. Avoid this business and go elsewhere for sure! Left feeling worse than upon arrival!! This place should be closed by Better Business Bureau for rude and unacceptable service! Worst treatment by a business since moving to Worcester 20 years ago and will tell all family and friends of lousy treatment I got! read more

I've been to Massage Ultra quite a few times and have always had a great massage. Eva and Sue are very good at their craft. I wouldn't think about going anywhere else. read more

The Customer service is horrendous!!! My husband and I got a 2 hour couples massage. The massages were great, no complaints there. My complaint is when we checked out. Our massages cost were $79.99 each, so we left them a 25% tip which I thought was a good tip. Then the receptionist and the 2 masseuse started yelling at us saying that we didn't tip enough. They pointed to a sign behind the reception desk that showed the "Recommended" tip which was a $14 tip on a $39.99 1hr. massage which is a 40% tip. I refused to pay more than the 25% tip. They yelled at my husband and me in front of other customers telling us "that's not enough". I would not go back there again. read more

Very relaxing atmosphere and kind staff. The massage itself was absolutely lovely, left feeling relaxed and stress-free. Affordable cost too, will be returning again and again. Cannot recommend enough! read more

The customer service here is horrendous. Never have I ever experienced having someone complain about a tip despite it being greater than the standard 20%. Here's the math: my massage was $40 so I gave them $50 and told them to keep the change. That's a 25% tip. They were furious, pointing to a tiny sign that had not caught my eye before saying "recommended tip $12 for 60 minutes." I reluctantly gave them an additional $3 (total tip now $13) knowing that I had already tipped them more than a typical amount and their tone and the things they were yelling at me were incredibly unprofessional. But even then, they were not happy with the tip, saying this $12 recommendation per massage was just a minimum recommendation and I should tip even more! Mind you, a $13 tip calculates out to 32% for a $40 massage. At one point, they had the audacity to say that I shouldn't come back if I'm not going to tip better, as if I'm ever planning to coming back to place with such rude staff. Here's the thing, tipping is about percentages, not absolute numbers. If they're unhappy with the amount I'm giving for a tip, then increase the total price so that the tip calculates out to a standard 20%. It's as simply as that. Moral of the story is that you pay for what you get. There's a reason it was so easy for me to schedule an appointment the night before. I'm sure they keep scaring off customers. If you're looking for a place last minute and ready to pay as high as a 50% tip just to avoid being yelled at, then this is the perfect place. Otherwise, don't waste your time. The massage wasn't even that great anyways. read more

Absolutely amazing! From the relaxing environment, the warming beds, and amazing masseuses this was a 10/10! Pricing was fantastic and this was my first couples massage which i surprised my bestie with for an early Christmas gift! Highly recommended and will be returning at least once a month now! I gave both the ladies $20 each for their amazing work! Thank you so much read more

Location, punctuality, friendly and very reasonable. Beautiful facility too I will recommend this to many people. Next time I would like to do a 90 minute massage, although 60 minutes is excellent!! read more

It was a mistake ignoring the reviews. When I walked in, it was unwelcoming and the women were barking at each other in Chinese. My masseuse, Wendy, assumed I spoke Chinese and said some things I assume were directions, because after I said I wasn't Chinese, all she said was "Okay here's your room." All massage places operate differently, so I was waiting for directions, and she didn't give me any. I sat in the massage room for almost 10 minutes before I decided to walk out and ask for directions. I stepped out and found her taking on her phone. I told her "When you're done, I just have a quick question." She didn't understand me the first 8 times (I shit you not; it was getting frustrating) and she thought I said I wanted to use her phone and I said "No, I just have a question! You just kinda put me in the room and didn't give me any directions." Only then did she say "Ah it's your first time here?" The massage was great, so great that I was willing to overlook the terrible service, but then the service post-massage made it a truly awful experience. They yelled at me for wanting to tip them 25% on a $40 massage. They said that $10 wasn't enough. (They want (35%!!!) $14 on a $40 massage and $21 for a $70 massage....) Another woman came out and said "If it was a good massage, then just pay the tip." I tried to explain to them that I was already willing to give them 25% and they just kept telling me "No! No! That's not enough", all while pointing at their board that said, "20% tip on a $70 massage" and that ALSO said, ironically, "Gratuity is entirely voluntary." I tried to point out those two points too, but they were having their own conversation in Chinese and didn't really understand what I was trying to tell them. The woman, Wendy, refused to break my $20 into 2 $10's unless I tipped her the 35%. These women basically bullied me for me tip and I wish I demanded her to break my $20 into 2 10's or get no tip at all because it was literally one of the worst customer service experiences I've ever had. read more

The ladies who work there are rude! I tipped my $15 and they force me to tipped them $20 by saying if i dont tip $20 next time they wont give a good massage! Wth! Massage ultra owner you need to teach yoir employee good manner! Otherwise you'll lose more customers! read more

They insisted on payment in cash only, (even had an ATM machine on their premises )but refuse to offer a receipt and told me that I would be able to get a receipt for payment from their website. I was not able to get a receipt from their website despite numerous tries to do so. In addition you have to walk up a long staircase just to get on their premises. I am elderly and had much difficulty walking up that steep staircase. Although they advertise that they offer reflexology, they were not set up for it. The whole experience was negative. read more

TERRIBLE SERVICE!!!!!!! The massage was alright. She was going 2X speed the whole time. It would have been nice to have a slow deep tissue at times like any normal place. My main issue was the service. She had her phone at the edge of the massage bed the whole time and it would vibrate constantly. She left the room twice mid massage to talk to a coworker. The first time I didn't pick up my head, but the second time I did and the DOOR WAS OPEN. My back and behind were exposed and I heard a male customer outside. Extremely uncomfortable. Now, why would I tip after that??? When I was leaving I paid and was about to head out when i was harassed for not tipping. I told them why I wasn't going to tip and the masseuse and manager proceeded to yell at me that I need to tip and needed to tell her what was wrong during my massage. This is common sense to shut the door, no? And turn your phone off or at least put it away. I ended up leaving $10 because I felt uncomfortable and they yelled at me as I was walking out of the door. Extremely unprofessional. Do not recommend. read more

Massage was fine. The staff was very upset and rude when I didn't give them the tip they wanted which is 30% at least. Go in with the exact amount plus tip you want and just turn around and walk out. I don't mind giving a nice tip but it's my choice how much that is!!! read more

Wendy gave me a massage yesterday and It did not disappoint. One of the better massages I ever had. She would find those right spots and send you to heaven. Wish I could give her 10 stars. read more

The massage was great. It was after the massage that really turned me off of here. They advertise 60 minutes for $39.99. I brought cash to pay, like I always do in the service industry businesses (I work in one). I brought $40 for the massage, then $10 tip (which is 25%). When I paid, the woman said I didn't tip enough - to which she pointed to a sign that was a small plastic frame behind the desk, invisible to clientele. I did comment that you can't dictate a tip - that a tip is gratuity, and the customers' choice - not only that, I was already tipping 25%! So, I handed her an additional $5 (the last of my cash on me), and she stood there just looking at me, and turned to her co-worker and started talking about me directly in front of me. I asked for my change - if you're going to tell me what I HAVE to "tip", then I want my change on principle. She then tells me she doesn't have change. There's an ATM there, but they charge you $3 to withdraw. So, I originally came in, paid and was tipping 25%, then was forced to tip more, was pidgin-holed into paying even more than THAT again because she had no change, and was spoken down to. My husband and I used to come here often - I've moved out of state, but still wanted to support the business... Not again. Just so everyone knows, a massage is $52/hr, not $39.99 - so plan accordingly. read more