BUYER BEWARE I paid for a coupon for a massage. I was then told by Elements Massage I needed to give them a credit card to put on file in order to make the appointment. When I said I could not put a credit card on file they would not give us a refund. AGAIN, MY BANK PAID ELEMENTS MASSAGE THE MONEY AND THEY WOULD NOT REFUND IT. COMPLETE SCAMMERS. read more

Stay away! My wife signed up for a re occurring massage service plan, as we thought she could commit to going often. After a few months, we cancelled the service. Or so we thought... almost a year later, We noticed were charged over $1000 for massages we never got. When we asked for a refund, they couldn't comply. Instead, we got the $1000 in gift cards. Fast forward to today. We just learned they never cancelled pro account! We have thousands of dollars in re occurring charges. When I called to question, they said that they have record from January of 2021 of us canceling,, but the rep told me that since I don't have a copy of my cancellation agreement (was never given one) they can't help. I'm tons I'll get a call from a manager. For now at least all credit card charges have been disputed and BBB complaint filed... read more

This place is only getting a 2 star and not a 1 star because I genuinely enjoyed my massages with Chris, who is a skilled masseuse. That being said, there are many other skilled masseuses and the unprofessionalism of the front staff and the inefficiency of this place is more of a headache than the massage is therapeutic. I have had multiple negative experiences with elements over the course of the last few months. The first being the second time that I was scheduled to go to elements. I discussed and agreed to a massage time with the front desk staff at the end of my first visit to elements where I agreed to start a membership in two months. My work and school schedule are very hectic so after arduous scheduling to find a time that worked, I was utterly dismayed when I went in for my second appointment to be told that I 'was not scheduled.' This is Issue 1. The frustration in planning an hour in a very hectic schedule to find that a company doesn't respect your time is beyond disrespectful. Mind you, this was before my membership was even due to begin. I was so appalled by the unprofessionalism of this place I decided there was no way that I would be getting a membership and requested to have my membership cancelled before it began. Which brings me to issue 2. Issue 2. My card was charged for my membership despite cancelling it well in advance, and was in accordance of their policy. Trying to get them to reverse the charge was the most ridiculous interaction I have ever had with a business PERIOD. They claimed that I was not charged for my membership despite sending them emails and screenshots of my bank statement proving that the charge had been successful and completed not just 'processing.' This required me to have to spend hours on the phone with my bank to have them dispute the charge the old fashioned way. At this point, elements massage had wasted 3-4 hours of my life. Issue 3. God bless my boyfriend for gifting me a 90 minute massage. He didn't realize I was no longer a patron of Elements. However, I was not going to let this ample money spent on a 90 minute massage go to waste. I went in for my 90 massage which lasted only 68 minutes. I know this because I personally looked at the start and stop times. I was not told the time by the masseuse, which is customary. I was so reasonably frustrated with this establishment. The woman at the front said she would make this a 60 minute massage but that she cannot partially use a gift card because mine was for 90 minutes. This woman had the audacity to tell me that I can 'pay out of pocket for the 60 minute massage and use my 90 minute gift card at a later time.' I CANNOT MAKE THIS UP, y'all. God, grant me the serenity is what I was saying to myself when this woman said that. I literally had to walk away and avoid the conflict. Honestly, I come from a family of small business owners. The only reason why I have decided to finally post this review is because this business is SO INCOMPETENT that I justtttt received an e-mail confirming an appointment reminder for that 90min massage that I had LAST WEEK. A reminder for a massage... one week ago. I CANNOT MAKE THIS UP. Please, whatever you do do not go here. I have switched to a local woman who I love. Support local you Worcesterites and Shrewsbury-'ites.' At this point, elements has wasted hours of my life and and at least $50 of our hard earned money. F them. I have attached a screenshot of this triggering email because it's so ridiculous I doubt people would believe me. I hope this helps someone. read more

Love getting massages here. My favorite is Jazzy she is so good!! And with the lavender oil

Do not take your business here. If you have a funeral, rush home to change, your dog has a seizure, have to go get him meds, then realize you ran in to your appointment time, call them and try to explain yourself, they have no compassion for you missing your birthday prenatal massage that your 70 year old mother got you and charge her card either way. Happy birthday to me. No compassion, no understanding. I understand a business is a business, but there are circumstances in peoples lives were others should show compassion. How would they feel if that was their loved one going through a horrible time. read more

Fantastic experience. Jessica did an awesome job with my massage and my wife's prenatal massage with Nicole was excellent too. First class service and great adherence to COVID protocols. read more

Seems like a pretty basic chain massage company! I had a lovely first massage with Marquita (standard relaxation); I haven't tried deep tissue yet. I did purchase a membership, not had issues with it yet. Staff seems friendly enough, average prices. read more

I read some of these reviews. I laughed. someone obviously is trying to sell other businesses. Let me address some of them. And no I don't have a stake in this business I am just a customer. #1. they do take gift cards even if you have a membership. I do it all the time. #2 the front desk staff is super friendly. #3 I have never EVER had anyone not ease up if asked. there are days I want a gentle relaxing massage, and even the men know the difference. I love this place. I have a membership and use it at least 2 or 3 x per month. I have back issues, and stressful job. This place is my sanity helper. They now offer CBD oil as well as cupping, reflexology, and signature scents you can have added to any basic massage. Yes they have a cancelation policy. read it before you join! But I do encourage everone to try this program out. Self CARE is key! read more

I started getting massages back in September when I was in need of a pick-me-up in my life. The love of my life had returned back home, and I was severely depressed without him here. Then, things took a turn for the worst, and he and I had a huge falling out resulting in one of those heartbreaks that your favorite musicians sing about. My life was in shambles. My mind went all over the place. My body ached in ways I had never experienced before. Getting a massage was one of the only bright spots during the worst of times for me. It was an hour or 90 minutes to sort of escape what was going on in my head and at home to focus on relaxation. From the moment I entered Elements, the staff would welcome me by name. They have always been not only professional, but super friendly with me. I don't even think I conveyed myself how I would have liked during the harder months, but they always made me feel wonderful when I walked in. I have seen a variety of massage therapists. I would recommend anyone that I've seen over and over again. Everyone is professional, finds out what your focus areas should be, makes you feel comfortable and each does something a little different than the last. I always have such a wonderful experience when I go in. I highly recommend Elements Massage to anyone who needs time to themselves to relax. Whether you were like me with a heartbreak looming over you in your mind, or you're an athlete, or a stay-at-home mom, whatever the case may be. Treat yourself to this wonderful experience! Oh, and do yourself a favor: get the 90-minute integrative reflexology session. That helps to pinpoint what areas of your body need the most attention. I can honestly say I thought they would discover my lower back as needing the focus. Turns out my neck and shoulders were, and ever since I've had them pay more attention to those areas, my lower back issues have been a thing of the past. I have been to chiropractors, tried different stretches, you name it, and nothing mended it like focusing on other crucial areas that support that structure. Enjoy! read more

Shame on me for thinking a chain massage place would be...less than. This place is great. The membership is super reasonable and they have a deal for first timer's (only $59 for a 1 hour massage). They aren't pushy about sales, which is the experience I had at another chain. You do NOT want to be hassled with fine print and upselling after coming out of a relaxing massage. I like deep tissue massage and have had great experiences with both Fabian and Corey. The complimentary Tuesday night chair massage is also great. It is a LEGIT massage. Totally surpassed my expectations. A great perk of being a member. Front desk staff is super nice and knows a lot of members by name. read more

I am so upset with my service today. Or actually lack thereof. I show up 15 min. early and am told that I am not scheduled today. What?? I had to SHOW the receptionist my confirmation email. She looks again."Oh yes I see it." she says."But it looks like you called to cancel." So which is it? Am I not scheduled or was I scheduled and someone screwed up? Because... I showed up so I didn't cancel, clearly. I drive an hour each way and then miss out on a scheduled 90 minute massage. That is 3.5 hours. Very frustrating! They have a 24 hr cancellation policy because their company's and their therapist's value their time and money. I certainly hope they recognize that their Client's time and money is just as valuable. read more

Former monthly member. The 1 star rating is due to management issues. I had an incorrect charge on my credit card and despite multiple emails and phone calls, weeks later I still had not been credited for the charge. Front desk staff indicated that a manager needed to authorize a refund but there was no follow through. I needed to go through my credit card company due to the lack of response from management. I never had an issue with a masseuse, however there was a frequent turn over of massage therapists. Many of my massage therapy appointments did not start on time though. Again this may be a front desk/management issue not the therapists fault. Lastly, the front desk staff are really pushy about "add ons", trying to sell aromatherapy, cupping etc. even after being told several times that I wasn't interested. read more

Front desk and phone is the worse part about this place. I really wish that I didn't have to talk to them or be pushed to give someone a tip. I have the monthly setup, but I really am getting frustrated that when I call I can never get through. The massages have always been amazing. They are the only reason that I go back. The company should pray that I don't get another massage place. read more

I have been coming here for over a year now and am very satisfied with the front staff (live and on the phone) as well as very pleased with my masseuse, Kelley. Kelley is the best and always does a wonderful job! When I decided to join the club I was committed to coming in every month for a massage which, I believe, you have to be ready for time-wise for appointments and money-wise because they automatically charge your credit card. When I joined I received a free 90 minute massage that I used with Kelley and received another coupon for one at my one year membership - this is a great perk! I haven't had the desire to stop coming or have tried to stop my monthly membership so I can't comment on that. I like that I can (and have) taken an unused monthly visit and converted it to a gift card. The front desk staff does ask about a tip, but so does my hair salon front staff - I don't take offense because they are working people just like I am. More importantly, if someone does a great job they earn that tip as well. I am very pleased with my experience so far and will continue... read more

I was a member of Elements Massage for the past few months. Good things: 1. Great massages by great practitioners 2. Very affordable Reason why I am giving a 1 star and I cancelled my membership: I, for some reason, didn't have any email about my last scheduled appointment and I didn't receive a call reminding me of this appointment--which they had done in the past. These things that aren't mandatory but, I had gotten used to. Today, I get a call asking if I was coming in. I admit that I made a mistake and was wondering if I could use *my* pre-paid session as opposed to the 35 dollar cancellation fee. I was told that was not an option. So my monthly membership of ~70 dollars would then add a 35 dollar fee. As a result, I was not going to cancel. I had a choice pay 35 dollars for a lost session or go to a massage session. As silly as this sounds, being forced to have a massage is not very relaxing. It's simply ridiculous that I *had* to get a massage or having to pay 35 dollars. Summary: If you make every appointment and they give you the complimentary texts/emails - 5 stars If you make every appointment and they don't send you the reminders -3 stars If you are forced to have a massage or pay 35 dollars (i.e. not being able to use *your* already paid for session) - 1 star read more

I've been here several times and have nothing but praise for them. The reception staff is kind, and all three massage therapists I have had are thoughtful and attentive. They've listened to me describe what I need (sports massage - ow my back; ow my foot; ow my knee) and delivered valuable results. read more

I got the same day appointment for a wonderful full body relaxation massage. I could feel the difference half of my body was done and the half to be done. Marquita did an awesome job read more

One of the best massage sessions I've ever experienced! I went in for a Swedish massage and was skeptical as my last experience with another company was anything but positive. Nathan was amazing and very professional. He took the time to explain different massage techniques and the purpose. He also continuously checked to ensure my comfort level. Very positive experience and I will request Nathan again. I left feeling more rejuvenated, relaxed and my back issues were much better. I highly recommend Elements for anyone with muscle aches, wanting to relieve stress or just wanting self pampering. read more

As an athlete I needed a high-quality sports massage to remove knots, relax some troubled muscles, all in hopes of seeing an increase range of motion. Stephanie was assigned to me. She did a fantastic job, her knowledge of the muscular system allow her to understand exactly what needed to be addressed, and she was able to apply the appropriate level of pressure to work through the trouble spots. I would highly recommend Stephanie for any athlete seeking a massage to either deal with injury or improve performance. read more

I was able to get an appointment quickly, everything was super clean, and very professional. The massage therapist asked me for feedback regarding pressure several times throughout the massage. Great atmosphere. I will be back. read more

I had Katie today for my full body massage and hot stone, she was great and i felt relaxed, thank you she was perfect pressure for me!

Professional massage staff, but customer service is "fake cold smile" , some enforce setup appointment , with some Fake discount to keep real market price , pushing rushing for next appointment , and so much private information take for each customer. Massages Therapist are professional and very friendly, Front Desk for my opinion is Junk sorry abt language im rude sometime read more

I was a member at elements for almost a year. After difficulties of receiving gift certificates from parents and trying to use them with a membership I was told to cancel my membership and just use gift certificates. I was fine doing that however elements does not have good customer service. they do not care about your time. all they care about is receiving your money and them not losing money. Their reasoning for me not being able to use my gift certificates as well as being a member was because they were going to lose money. Being a previous business owner myself, I realized that making money is important. Customer service should always come first. Time is time. In my opinion if friends and family but gift certificates you should be able to use those gift certificates based on the time. Therefore, if you have a gift certificate for 60 minutes you should be able to use minutes as opposed to dollar amounts. I do not suggest going to elements I give it a bad review. Bottom line: To have a healthy and thriving business there must be healthy relationships. for example if customers are leaving and going to the competition there is a relationship problem. Elements is not identifying and meeting the client's legitimate needs. Rule number one for successful businesses is that if they do not meet the needs for customers someone else will. read more

I'm not sure what is with all of the negative reviews. I was a member for almost a year without any problems. When I did decide to cancel my membership there were no issues at all. Read the Terms and Conditions before you sign up - it's really not that difficult. Service is always very polite when I call or go in & the massage staff are always friendly. The lobby itself is kept neat and clean. I always leave feeling relaxed and refreshed. If you aren't a member, they will usually try to sell you on becoming one but I don't see an issue with that. It's a good deal if you will be going regularly. If you don't want it all you have to do is say no! read more

Sooo... if I were you I would NOT become a member. They offer you a "free massage" with your membership. Tell you it's complimentary but it id NOT free. If circumstances arrive where you must cancel your membership like moving away or anything else they will charge you 59 dollars for the "free" massage that they offered you in the beginning. You have to be with them for 6 months get the "free" massage that they offer you. The staff at the front desk are sooo rude and cold. not helpful. Only met one nice staff while I was there. They get really cold and mean when you want to leave. If your not in it for the long haul don't join. My suggestion is to try it out first to see if it's worth it. And it really isnt. read more

I like this place. Carrie is amazing. But we've been trying to cancel our membership for about four months. First they said I had to come in and fill out paperwork. So I did. Then they said my wife had to fill out the paperwork, not me. They agreed to email us the paperwork but never did. She went down to fill out the paperwork and the guy was like, can I take the next customer please!? Great massage. Okay pricing. Terrible, abusive cancellation policy. read more

I've been going to Elements in Shrewsbury for over two years and have had the most positive experience each time I visit. The front desk staff is always very helpful in checking me in and out, I've never felt like I was "pushed" to give a tip as another reviewer mentioned. It can be difficult to get them on the phone the first try, but I've called back and have gotten through without issue. The space is clean and inviting. The massages are fantastic - Laura is a miracle worker. I would highly recommend this location and Laura! read more

I have been going to Elements Therapeutic Massage for over two years on a monthly basis. I have found the staff very friendly and professional. On every occasion they always asked if there were areas of concern that needed special attention. It is truly a visit I look forward to every month. read more

The first massage was very nice. Not mind blowing like I received at Norwich Spa & Inn but it was nice. I was pushed into membership but ultimately decided why not since I am in the Worcester area frequently. The second one OMG..i never asked to be tortured! I never asked for a "deep tissue massage"! I wanted a relaxation massage like the 1st one and this nut therapist came at me like a bull in a china cabinet! I asked her to ease up and she told me to push through it!! Push through it???? I complained to the front desk as well and received no apology for the terrible torture I was put through! But OMG it is shoved down your throat if you cancel less than 24 hour policy!! Terrible chain Spa! The prices they list as "specials" are the market price at any Spa. read more

Great massages. Leo is amazing and has very skilled healing hands.

BUYER BEWARE - when you come out of first appointment feeling all relaxed the sales people will hard sell a membership. Be for warned. They require six month commitment to cancel or a $59 PENALTY. Also they require a 30 day notice. So it will cost you at least $120 to get out of this " deal " when you decide you can't afford it anymore. They say the first massage is FREE when you sign up. Nothing is free. They will get their $$$. Do yourself a favor. Wait for a few sessions before you sign up... Just say NO to the deal Otherwise the massage was good enough I suppose. read more

The worst customer srrvice I have ever been dealing with, I have two gift cards but can not use them because I moved out of the city. When I asked them, to return the cards( each one is around 50 $),they refused to return or reimburse and offered me to donate the gift cards to this center!!!!!!!!!! They don't care about their customers, they just want the customer's money. I would never suggest them. read more

I booked an appt and was pleased with the ease of scheduling but when I arrived, I was asked to wait as there was a delay in finishing up another client. Overall, the service was good and I will return. read more

Friendly, clean and comfortable. There is no high pressure sales and the peppermint patty at the end is perfect .

The desk staff is incredibly rude and never answers the phone I have been hung up on multiple times and lied to about availability, I wish my gift card was for another studio location. read more

I had high expectations for elements, came recommended from a friend, cant comment on price because it was a gift card that I used to pay with but they definitely did ask if I wanted to tip my therapist as I was leaving. It really does put you on the spot being asked outright if you wanna tip but good for me I still had somewhat of a brain fog from the so so massage i received and said no without thinking about it. I was told walking in with my therapist that I would get "the works" as it was my first time there but it lacked horribly. In between yawning she rubbed my back mostly for 90 mins. Maybe a quick run down the legs, she didnt touch my arms at all then for some reason went crazy long with the head massage. I think i may have fallen asleep during the back rub because i feel time passed a little quick. So all in all, it was relaxing, everyone there was nice, definitely some pressure there for tips, (being asked out loud in front of anyone who may be in reception area) and my therapist lacked in enthusiasm and creativity but maybe I just got her on a bad day as she was yawning alot so I assume she was tired read more

I came here because I was looking for a couple's massage as part of a birthday gift for my partner, and I live really close to White City, so it seemed the most convenient. The first place I looked at had average pricing ($70/hr/person), so Elements was second on my list to call, as I was hoping to find some sort of package deal. When I was told on the phone (I didn't catch her name) the introductory pricing was $59 per person and $10 more to add another person to the massage, I was like "Cool, book me now!" The woman on the phone was super nice, and they take your credit card info when you book, even though they don't charge you at that time, which was new to me but I didn't question it. I was totally wooed by her talking about the "levels" of the therapists there and asking me all sorts of questions about how deep we'd want our massages and our pain/injury history. We got our massages a few days later (I had Nikki, he had Shirl), and they were pretty good. Not bad, but I'm not going to rave to my mother about it either. (I used to have a personal masseuse in my early 20's and to this day he remains my yardstick for evaluating all massage therapists since, and so far no one has rivaled him). I realized I forgot to get cash before the appointment for the tip, so I went to the desk to ask to add the tip to my card. This is where things stopped being good... Ok, so, in my defense, I was post-massage hazy and wanting at least 2 hours more massaging, therefore presumably more open to suggestion (aka pushy upselling) than normal. That is the only reason I can think of that I got set up with a "follow up" massage appointment at the now-regular rate that I would never ever think was worth paying (something stupid like 89 or 99 an hour) because Leo sounds amazing and I wanted to try him out. Whatever. Then she talked me into signing up for the Wellness Program, which honestly even days later still sounds like not a bad idea. No contract, cancel anytime with no cancellation fee, and the massage rolls over if you don't use it that month. Cool. THEN she finally got around to finalizing my checking out of that day's appointment. She said "Alright so that will be (I forget exactly the amount she said but it was between $150 and 200) to the Visa" and everything in me froze. I. Did. Not. Have. That. Much! Talk about getting doused with a bucket of ice water. I've never had this happen before! I told her "Uh... The woman on the phone told me it's $69 for the couple's massage" and she said "Okay our rate is $69 per person for the couple's massage" and I said "The woman who booked me told me it was $59 per person and then ten more to add another person to make it a couple's massage" and she replied "$69 *per person*" and at this point her face and tone of voice suggested that she was highly aggravated by this back-and-forth. I'm panicking inside because I simply didn't have that much money left in my account to pay what she was stating. I gave her my card and told her to charge x amount to it, which was everything I had left in my account, and I had to tell my boyfriend that I didn't have the rest. He ended up paying the difference on his own card. I was so mortified, that he paid for part of his own gift! My receipt says "Noberini" for "sold by." Whoever she is, I do not want to deal with her again. And based on the other reviews here, apparently none of the desk people are easy to deal with. *Annoyingly, I didn't know until I read the paper later at home, to cancel your membership you have to actually fill out a paper form (which they conveniently don't give to you) and HAND IT IN to the studio manager, whoever the hell that is, so you can't just call them to cancel. Ugh. I bet the studio manager is never in the building when anyone wants to submit that paper, right? AND, the paper says "prior to the final withdrawal date" which if I'm reading the correct info, was set up less than 30 days from when I was in the office. For real, this place just sucks.* Once I cancel, I'll try to come back to add that to this review. Lesson learned, READ THE YELP REVIEWS FIRST. read more

Professional, skilled massage therapists that are matched to the clients' needs. Very clean, well-managed and friendly! The wellness program ensures you take care of yourself at an affordable rate! No contracts or pressure! read more

Massage was GREAT. but the up sell NOT so much. price a little high just to come in a few times a year. I would say go with the smaller companies hair dresser etc.. they usually have some one in house for 60 to 70 bucks. I also do not need someone to tell me to tip, i aways do , but its a choice, if someone did not like there experience they should not be told to. read more

Elements therapists are wonderful!! Front office staff are very pleasant and helpful, too!