If you are the outdoorsy type....you would love this place. Stayed in a "condo" type setup. Tidy and adequate. Small things could have been better read more

Food quality, service, cost. Beautiful area but - can spend my $$$ elsewhere and have a better experience. WiFi here is horrible but I expected such being in the hills. If ya come here, bring your own grub to make. read more

It should be negative stars. People that work here are just flat out rude. Don't work here if you don't want to work there - simple as that. Everything from the skiing stuff (especially the skiing staff who yells at you and tells you to get out of the way for no apparent reason) to the disgusting brown colored water in the family hot tub that is at best a degree higher than cold pool, this place is gross - service and facilities wise. Everything is ridiculously overpriced, which we wouldn't mind if the service was nice, but I'm kicking myself for coming here and wasting my time and money. Food at the skiing area is gross and the hot chocolates are pure sugar water. Chicken wings tasted like they've been buried in the freezer and found 10 yrs later. Angus quesadillas were just ground beef with no cheese or flavor.. what in the...Stay away. There are better options. read more

Come for the Mold, Stay for the Raw Chicken - A Magical Disaster at Massanutten Resort Ah, Massanutten Resort - where expectations go to die and customer service is more of a mythical concept than an actual department. Let's start with our warm welcome at the front desk. Linda, the hostess of hostility, greeted us with a delightful combination of shouting and poor hygiene. Her face mask artfully covered only her mouth, leaving her nose fully free to share whatever respiratory gifts she brought with her that day. When we mentioned we were just there to get our water park tickets (since we knew we couldn't check in yet), she barked, "You can't check in yet. Just go to the water park." Thanks for the helpful attitude, Linda. Really made us feel like treasured guests. At the water park, we were informed that--surprise!--they had no record of our reservation. A casual 30-minute delay later, we were finally allowed to enter the chlorine-scented haven. But not before being reminded that outside food is strictly forbidden. That's fine, we thought. We'll eat inside. Big mistake. The water park food was a culinary horror show. Greasy, bland, and barely edible--but what choice did we have? Meanwhile, families smarter than us snuck in their own lunches like covert operatives. Legends. After splashing around in chemical soup and digesting sadness, we returned to the front desk to "officially" check in. Still no sign of our $100 resort gift card (which we were promised) - but don't worry, we got to come back again later that evening for more front desk fun. Our condo in the Shenandoah Villas? Let's call it "Vintage Sad." The upstairs tub/jets had a charming black mold motif that screamed biohazard. Above the sliding glass doors, four proud strips of duct tape waved gently in the breeze - the resort's unique approach to window repair, I guess? The layout of the upstairs bedroom defied logic and comfort in equal measure. On to the pools - which were as crowded as Times Square on New Year's Eve. Why? Because they're the only thing on the property that's "free." That's right - unless you want to be nickel-and-dimed into the Stone Age, you'll be stuck elbowing strangers for a patch of water. Now, let's talk about Splash's Restaurant, the crown jewel of our dining disappointment. Five tables occupied. Easy night, right? Wrong. Our server disappeared like they were dodging subpoenas. My SIL's chicken came out raw. Not undercooked--raw. When we pointed it out? The manager shrugged. No apology, no comped meal, just vibes. And salmonella, apparently. The next night, we tried Base Camp. The hostess seated us promptly, then... nothing. We sat for 45 minutes with zero attention. Attempted to order drinks at the bar, only to be met with suspicion and interrogation. "Why aren't you ordering from your server?" Oh, maybe because we've never seen them? We used to recommend Massanutten to friends and family. Never again. In fact, we'll be enthusiastically un-recommending this place at every opportunity. A money-grabbing, poorly run, sleazy operation wrapped in a moldy, duct-taped bow. read more

I have lived in the DC area for more than 20 years but I only heard of Massanutten after I had kids. After a 2 night stay at the resort, I'm sold on this place. The resort is old (51 years!) so the buildings are aging but there was a refresh recently so the rooms look quite modern. We stayed in the Woodstone condos that met all our needs. There is a kitchenette with a sink, dishwasher, kitchen appliances (coffee maker, hot plate), and a fridge/freezer. There is a small laundry room on each floor. Your stay includes access to Massanutten's two rec centers. My understanding is the main rec center by the ski slopes is larger but the woodstone rec center by the condos is better for kids because the pool is shallower, warmer, and entirely devoted to leisure (no lap swimming). The rec centers also have a bunch of other stuff like saunas, hot tubs, fitness rooms, etc. The lift tickets are reasonably priced compared to other resorts and kids under 7 even ski for free. It's not a huge ski resort but it's great if you have kids learning to ski. The big downside though is that the conveyor belt (ideal for first timers) is only available to folks taking lessons most of the day, so if your kid doesn't take a lesson, they will have to get off the ski lift their first time up the mountain (guaranteed to end in a fall). The snow tubing was pricey for 1.5 hours ($40 on weekends, $30 on weekdays), but we went as part of the experience. My kids enjoyed going down, but the waits were long and it was pretty heavy for me dragging 3 tubes to the conveyor belt. I'd say 1.5 hours was more than enough time snow tubing. I didn't get a chance to visit the water park, but from the outside, it looks pretty nice! read more

Got baby and demands on time. They said on the phone we could cancel up to a certain point. Had to cancel, told to read page 200 of the contract etc. Scam central. And they tried to record me saying I agreed to a contract where I can't cancel on time while they are trying to build their business. Also told I won a raffle, then wife told the same thing months later read more

I've owned here for 10 years and every year there are ISSUES WITH THE UNITS, from dishwashers being broken, to wifi being horrible, to people parking in the assigned spot, to neighbors cursing you for being in their spot because someone else is in yours. Package shipped overnight and they held it for days despite me saying it was asthma medicine in the package. Its ridiculous and if I didn't already own i would NOT buy here!!!!!!! read more

DO NOT FALL FOR IT. Won a "raffle" to come visit the resort to experience what it offers etc. SPECIFICALLY asked if it this was going to be a timeshare thing and they said no. BUT IT WAS. The "hotel" they put you in is like the other reviews pretty much a motel. Old and dingy. Then they make you sit through a 2 hour long tour/presentation with a sales rep to get you to buy a timeshare. Our sales rep was friendly and we let him know right away we weren't interested so he just went through everything he needed to do but cannot say that for other sales reps. Pretty much this is a scam to get you in to try and sell timeshares. The breakdown of the prices also make no sense as you are just losing hella money year after year. REMEMBER DO NOT DO IT ! :) read more

I have come here a few times over the last 10 years. It keeps getting better and better. I have visited many RCI resorts in the last 20 years. This is probably the best. It has substantially more to offer than any other resort. Multiple pools, water park on the premises, action park, etc. They are always upgrading and improving the resort. It also makes a difference where you say. If you stay in Woodstone or one of the updated areas, you'll have a much better experience. The older section I first stayed in is run down and not as nice. They are however updating. They do spend lots of money at the resort. However, to pay for all this they nickel and dime you. If you are booking through Rci, a terrible terrible company, please read the fine print of your details. The resort tried to charge me a housekeeping fee to clean the room. I thought the room was supposed to be cleaned before I came in? Why is it my responsibility to pay to clean the room you're about to rent to someone else? They also charge a per night resort fee. The fee isn't much, but when you add it to your exchange fee and your maintenance fee it starts to defeat the purpose of owning timeshare. Sidenote, be wary of timeshare. Most of them are a scam. That is why I cannot give them a five. Lots of great views from the rooms. Most places in the resort have a great view of the Shenandoah Valley. It's a beautiful place to be and lots of fun. Just watch out for the hidden fees and which room you book. read more

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Soooo.... This review is being typed while I'm at the resort now. If you have kids and looking for a cheap way to take the kids somewhere, then sure. If you are single or married and want to take the wife/gf somewhere .... Stay clear. This place is old and you can hear EVERYTHING. Above you. Children running, doors closing, people's phone conversations in the hallway and outside of window. If you want sleep, you won't get it here. If you wanna get to golfing.. maybe. Overall... accommodations so bad we left after first night read more

This resort was the family's home for a week. We got the upper condo but it's not like you have to worry about noise as the place is fairly well sound proofed, spaceous, clean, albeit slightly outdated and not all amenities are available in each condo (ie. oven and outdoor grill). The resort had reopened only a day before our family trip so most of us have had to run the water in the sinks and the whirlpool tub for a cleaning run before using them because of the fact that the condos have been unused during quarantine. Our condo had a nice working fireplace, TV with cable and a DVD player in each room: living room, bedroom 1 with twin beds and bedroom 2/master. The living room has a spaceous L-shaped couch, a big table, a storage console table and another chair as well as lamps for when you don't want the main lighting turned on. The kitchen didn't have a stove or an oven but did have a full dishwasher, a full dining table, a mini stove top stowed away under one of the cabinets along with a couple pots and pans. Since families are in the downstairs unit, we checked it out and found that they have a full stove and oven but no grill. We have a grill on our deck, however. All the kitchen utensils are available and of course, a full-sized fridge with an ice maker. The bedroom with the twin beds would be great for those with kids. The main bath is equipped with a sizeable whirlpool tub which is a great place to relax those aching muscles after a long day of hiking. Grab a glass of wine, your favorite book and some lavender bath bombs and you're all set! There is also a small shower stall so you don't have to fight people for bathroom space. The master bedroom is large and has a smaller bathroom within it and a regular-sized tub. A little closet to hang your clothes in and plenty of drawer space. It's an excellent master bedroom! The living and dining rooms have big doors walking out to small patios with curtains you can draw to the side to provide ample natural lighting to both rooms. The dining room had a big dining table that can seat 6, the decor are more on the modern side but maybe requiring of a few touch ups and repair on some spots. They weren't very noticeable unless you were looking for them. There is a washer/dryer combo by the stairs which worked well for washing dirty laundry from hiking and other outdoor activities. The condo patio on the dining room side overlooked the golf course. I don't play but I find looking at neatly manicured courses quite relaxing. The only complaints I have during the stay was that: 1) my room key stopped working by Wednesday, 2) the towels were smelly, 3) there weren't any soap dishes for the hand soaps in the bathroom, and 4) their cooking implements, specifically the grill and the griddle worked very poorly. To explain further, the grill had a volcano in the middle and poor heat distribution resulting in overcooked and raw food in one cooking setting. The griddle worked when it decided to work. We plugged it in, it worked for 3 minutes and alternately shuts off very minute until it finally quit working altogether before we finished making the burgers that the grill unsuccessfully cooked. The resort itself is very big and has so much to offer on normal occasion but living in these uncertain times, we were only able to take advantage of a few activities. Overall, the stay was good but could definitely be improved and I'm not just talking because of COVID times. read more

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First timer in West Virginia and I absolutely enjoyed myself. My mother and I visited Massanutten Resort in mid October of 2022. The foliage was just starting to change so the entire resort was all different beautiful fall colors. The weather was clear and crisp so doing activities like mountain biking, hiking, dirt biking, chair lifting, etc. was actually enjoyable and not too hot or too cold. The home we stayed in was the Regal Visita which was a 2bd room 2 full bathroom town home with a one car garage, stackable washer and dryer, fully equipped kitchen, dining room, living room WITH A pull out sofa bed, and a jacuzzi in the master bathroom. This was the star of the show (if you ask me) being able to escape to the mountains in a modern full equipped home was hands down an experience I'll never forget! Also, there were soooooo many other things to do on the resort like the splash park, crafts, eat at amazing restaurants, like... this place is awesome so If you're looking for somewhere mountain-y to visit on the East coast but you're tired of Gatlinburg I would highly recommend checking out Massanutten Resort. read more

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If you're African American don't come here this place isn't for us. The food is not for us, the people here are not for us oh and the service from the dining to housekeeping is also trash! Save your money and go somewhere where you are treated with the same care as the (others). read more

This review is for our overall experience at Massanutten. I'll be posting a separate review for the accommodations. First of all - so many employees at this place have an extremely nasty attitude for no reason. My family is from the Philly area, so we have a pretty high tolerance for rudeness, and I was certainly not expecting to run into that when we went south lol. We went to do tie dye on our first day (expensive btw... $20-25 a person for a logo shirt...) and the woman at the desk was so rude. My husband simply asked if we needed to make a reservation and she snapped back "AS IT SAYS ON THE BROCHURE, YOU DO NOT." Like ok... thanks. We went to the "welcome event," which was pitiful. It was a few vendors selling some cool stuff, a person singing, and some raffles. We stayed for about 20 minutes. We came in through the wrong entrance and got yelled at ... again, attitudes for zero reason from so many people here. The arcades are mediocre. The smaller one in the rec center has hardly any games, and the larger one in the water park was pretty decent - but half of the games weren't working. Boo. Water park was absolutely not worth the extremely steep entrance fee, especially for small kids. Of course, at check-in, we were given the "AMAZING OPPORTUNITY" to attend a breakfast to give "feedback." Plus, we were promised $150 in "resort credit." This isn't our first rodeo, so we declined. We were told that over 92% of people attend, and there are 300 check-ins, and only 37 spots! My husband said "ok, so give our spot to one of the 300." Hahaha. I would rather have an unmedicated appendectomy than sit through a timeshare presentation. Say NO! For the first few days, our phones (the landline) rang, presumably for them to invite us back to attend. No thanks - we didn't even pick up. We had a few small issues with the place we stayed - and maintenance was very prompt and helpful. Security was great too when we had an issue with our cards. My daughter made a stuffed animal and the experience was very pleasant. The employee, Ying, was so nice and made my daughter's time very fun. The adventure park area is fun. My daughter loved the gem stones and the tubing. The bounce house was not monitored at all, it was supposed to be for kids under 48 inches, but there were a ton of preteens who were as big as me jumping in there and wrestling, ruining it for the kids who actually belonged there. The zip lines looked fun but my daughter isn't big enough. We did not eat on the resort at all because we heard from friends (and reviews) that the food leaves much to be desired. We ate at a few places nearby and enjoyed them a lot. Overall I'd come back to Massanutten if I could stay in Regal Vistas again, since we found plenty to do near the resort. However, I'm hoping that many employees get an attitude adjustment and stop taking their bad moods out on guests. read more

Great Accommodations and lots to do for the whole family. Regardless of age. Golf, hikes, mini golf, skiing, snow tubing, ice skating, water park etc. read more

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We just left Massanutten Resort after a week long stay. Pros: SO MANY ACTIVITIES. -Summer tubing $10 per person for 2 runs -Go Kart $9 per person or $10 for a double -Put Put around $8 per person -Bird feeder/bird house decorating class $25 -Bingo $20 CASH per person -Water park around $45 per person -Escape rooms $29 per person (We did Voodoo & Mayday). The escape rooms were a highlight for us. it was our first time doing escape rooms. -Chair lift $15 per person -Live music at base camp -Driving range at the golf course -Outdoor movies - & so much more we didn't have time for We stayed in Regal Vistas, which are condos/duplexes with a garage. Our condo was very nice. We could not hear the guests in the condo next to us, and the area was very family friendly. We were able to walk to the (heated!) pool everyday, which was not crowded right when it opens at 10 am. The only downfall to this pool was the amount of bugs in it at the beginning of the day. I think a resort worker should scoop them out before the pool opens, and not rely on guests to do this job. The cocktails at Base Camp are very good. The coffee at The General Store is also good. Ask for their punch card. Cons: The food offered at the resort restaurants was a bit disappointing and very pricy. Go outside of the resort 5-10 minutes and try restaurants such as Old 33 Beer and Burger Grill, Goodfellas Pizza, & Thirty3's Craft Burgers, Squirrelys (for ice cream) & Moxie 33 (for coffee and pastries). ---- Also! Sign up for the Massanutten Rewards program. You can redeem your rewards for free passes to enjoy activities at the resort or a resort giftcard. Once signed up for rewards, give your phone number whenever purchasing on the resort grounds to get points. Google "Massanutten Rewards" to find the page to sign up. read more

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Black mold in jet tub. Bedroom door wouldn't close. First time snowboarder -paid for 90 min lesson - shown how to bind in and nothing else. Told go try and see how you do. read more

Massanutten Resort - Hotels Near Me - Massanutten, Virginia

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First time coming to massanutten resort. Did a quick overnight trip. Straight shot on getting here. We went to the waterpark first since we couldn't check in until 5pm. The waterpark was not bad. Enough to keep my daughter entertained for a few hours. With my own research I already new the food on the property wasn't the best so I didn't have a problem travel outside the property for dinner. Reason I'm docking points is the check in process was a bit chaotic. The line was coming out of the doors. And I know the staff can only do so much but I felt they moved a little slower. I booked the 2 queen bd option but I guess they were sold out and booked me for a king with a pull out couch which I had no other choice but to take it lol. Overall everyone was nice and I would be open to coming back in the winter to check out the ski slopes! read more

Massanutten Resort - Hotels Near Me - Massanutten, Virginia

Received full refund but was offered multiple options to stay and get a better experience. We live too far to do that so it was a no for us.

ZEROO STARS. DO NOT COME FOR VACATION. Especially if you plan on sleeping in they start vacuuming the halls as early as 8:30am. Called the front desk regarding my issue and instead of handling the issue i got transferred around with no resolution until i went to the front desk and just checked out early. So much for a 4 days vacation. read more

Tried to pull me and my partner into a timeshare scheme after saying I won a "free trip", after tour we receive a voucher valid for a year.... NOTHING WAS AVAILABLE FOR THE ENTIRE YEAR!! They will shove that timeshare down your throat after the first NO, more people will come up to you and try. They will get really rude after you insist that maybe we should do more research. once we said "down payment could be $4, we still wouldn't do it without further research on our own" they were heated!! Place was pretty musty and severely out dated. Please don't fall for that mess, best option is stay off the resort and go and ski during the day, saves a lot of money. Wish there was a zero star option honestly read more

Their WiFi is very bad and they don't give you soap to wash your balls and the bathroom is very smelly and the refrigerator barley works so we had to drink very hot orange juice read more

Resort very clean, festivals are well organized with local favorites. Many things to do at the resort but everything has a cost to it. Upper unit at The Summit is slightly larger than lower. We have been going for over 25 years and always seeing new things with shopping just 10 miles away. Beware of sales pitches when getting your parking pass, nothing if for free. read more

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Beautiful views, great customer service, and lots of amenities. We had a fantastic time at Massanutten, and we're looking forward to return. I would have given 5 stars, but a few items require attention on the unit we rented. The kitchen needed some love. We decided not to use the dishwasher, as it had mold all over the place (likely it wasn't used in a long time). The oven had old grease, and needs a deep clean. A few light bulbs were out (kitchen/guest bathroom), but that should be an easy fix. The ice maker needs some maintenance, as it creates a big block of ice, and once the tray is full, it overflows and creates some ice cubes. I didn't appreciate several phone calls (5 in one day) approximately one week out to schedule a tour of the property and a a "free $150 voucher with a $50 deposit". Also, didn't like phone calls to my room inviting us to provide property renovations feedback for a free meal. After reading reviews, we've realized it was likely a tactic to sell a time share. We loved using the fitness center and the kiddie pool. Super friendly staff, and nice facilities. I just wish that next time we don't have any issues with our room, and I don't receive those calls. read more

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Would not recommend.Yvonne is by far the rudest most inconsiderate person working. She makes this company look terrible and unprofessional. When arriving last night and unloading 2 of their stairs were broken, not only did by boyfriend fall, but less than 2 steps letter I had fallen down and have bruises and cuts (we decided to come in this trip after new decided to come on vacay after a miscarriage). I asked to meet Yvonne is apparently terrified to meet me. Emily, Brian, had the best customer service & we appreciate them making up for or trying to make up for Yvonne's terrible service, But please fire or remove Yvonne - this woman is a cancer to this company. Will upload photos of unlight stairwells as well as the security report made. This was my first experience here and needless to say women like Yvonne need a humbling experience. read more

While planning a surprise 23rd Anniversary weekend away for my wife and I, I decided upon "The nutt", as we had never visited that part of Virginia before. Check-in was a breeze and everyone was very nice. We proceeded to our room. We thoroughly enjoyed the comfortable atmosphere our room afforded us. Free WiFi was also of adequate quality. We've been to similar resorts in many places (Seven Springs in PA, Kingsmill in VA, etc.) and we were a bit disappointed about the dining options. We opted to go off-site for our meals, where we found some great food, but we're accustomed to being able to keep our dining in-house at resorts of this caliber. The indoor pool is nice, but I could see how that area could get crowded at certain times. The hot tub was OK, but nothing special. Kind of weird, actually and barely any jets. We were happy to discover a heated outdoor pool that stays open until sometime in October, however there were a few issues with people having sweet drinks poolside and attracting bees. We aren't really hikers, but for some reason we decided to tackle the ridge trail, which for us was brutal! We got about halfway and turned back. Still had fun and it was a beautiful day. We especially enjoyed seeing all the wildlife that frolics the resort grounds. Overall, we had a very nice weekend getaway and look forward to a return trip sometime in the future. read more

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I stayed here over the Memorial Day Weekend & 2 days after. The Amazing friendly Staff, the easy check-In , the Scenery in the mornings Serene!!... It was My Boyfriend's First time as I go with my family often, So I wanted to treat him to somewhere Nice and relaxing since he works hard as a chef., All my days were sunny but one. It's very peaceful , relaxing and nature scenery and deer!!! which all was needed. The rooms are comfortable and beds cozy to sleep on if you're anemic tho and need a thicker blanket it's one in the closet. The Hot tub/Jacuzzi was heavenly ,The full kitchen and fireplace was niice, My boyfriend did all the cooking and we toured the resort . My highlight was the wonderful places off the resort . Went out where the locals hang ,The Urgies cheesesteaks & Billy Jack's & Kline's Custard style Ice cream spot. It was a wonderful relaxing time , my boyfriend enjoyed his time so much he approves to go once a Month lol . Nevertheless we definitely recommend this place , he already told his friends lol . So thank you massanutten for making our stay wonderfully memorable read more

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The "luxury" condo master bedroom was freezing and so was the master bath shower water temp. Beds and Bedding 0/10. Bring your own if you need more than a sheet and a puff of air for a pillow. Overall food at the resort was awful and extremely expensive for the quality. The pools were not clean and the indoor Hot tubs were not working. If I came back, I would get an air bnb in Harrisonburg and then commute for something on the resort. Unfortunately was a one time trip for me and my family. read more

We just visited the Massanutten Resort, and stayed in a one bedroom Condo. First of all, the property is like amazing art work...it's definitely God's Country. We saw deer up close and personal...and other animals...there was a deer, that laid right outside our condo, it was magnificent. There are so many bad reviews of the one bedroom condos. Number 1, when we got to the property, the check in was pretty fast. We were called to the counter, checked in, had to fill out paperwork in regards to the vehicle we were driving...they just wanted to license plate...after that we were given directions to the condo, and we were off...it's a huge property, and it was after 8:30 pm and dark at that time. Massanutten is on a mountain, so definitely follow the speed limit signs, and be careful. Number 2, again, we are on a mountain, so make sure when you park in the lot, use your parking brake... Number 3, yes, there are a lot of stairs to get to some of the condos, but not all of them. Number 4, the furniture was actually really comfortable, and the condo wasn't dirty at all...we did see a few bugs, but that was it. The biggest concern we had, was when the condo next to us was occupied, and we noticed that the walls really are thin. You can hear everything, when your neighbors were in a specific room, but when they weren't, you couldn't hear much at all... And also, because it's such a huge property, it's hard to find everything you want to do...so, stay a little longer, and you should be able to do more around the property. Some of the pools actually cost money, or there was a pool for owners and their guests, so if you find yourself at a pool like this, don't sweat it, they will redirect you to another pool that is free... The pizza at the bbq and pizza joint, wasn't cooked long enough, and was very doughy...for the pizza, it was a 3 out of 10...go outside the property to the Italian Restaurant that is right on the main road, they are the best... We would seriously give the property an 8 out of 10...if we didn't have neighbors the last night we were there, it would have been at least a 9.5...and the last .5, would be if they had a shuttle service, to and from different areas of the resort... read more

Mcgaheysville VA This was our home base for a week during our East Coast Thanksgiving vacay. We stayed here via our timeshare offer. This resort is huge and there are lots to do here according to their welcome brochure including skiing, snow tubing, golf, indoor/outdoor waterparks, ziplines, canopy tours, and casual dining. At first we couldn't locate the registration office and looking for it at 2:00a in the dark didn't help either... of course, being used to the familiar Worldmark sign we didn't realize that this place was not one of those we're used to seeing. Check-in was painless (after we finally found it). The signs weren't obvious. After registration we preceded to drive to our unit. We had to pass through a 24/7 guard shack and another 2-3 miles or so till we finally get to our section of units called Eagle Trace. The units were like condos which has a living room, dining area, small kitchen (no oven, but there is a small fridge and microwave). Bedroom had two queen beds and a jet tub area. We were upstairs in an up and down unit. The following morning I looked out the balcony and there was a family of deers just roaming around... so refreshing to see. So cute. This place is okay. Since we were out most of the day and sometimes not be able to come back until a day or two (while in PA and NJ) we were not able to take advantage of what the resort offered. This is probably just a one-time stay for us. It's out of nowhere... Review #1293 read more

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Do not buy a timeshare at Massanutten. You will have to pay much more than it is worth, and you cannot sell it. They will not buy it back ever. The annual "maintenance" fees on top of it are insane, especially considering you only get 1 week a year. And you do not get discounts worth anything for being an "owner". If I could give them no stars I would. read more

Bedbug infested condo!! We stayed there on Thanksgiving weekend and had a horrible experience. The furniture was dirty, the heat was not working properly it was either freezing of burning hot in the bedrooms. I didn't realize I got bitten by bedbugs until the last day of our trip and I only saw few bites on my back but by the time we went back home my whole body was full of bites including my face. Thank god my kids didn't get bitten it would have been a nightmare. I had a really bad reaction to the bites they were extremely swollen and itchy I couldn't sleep at night for a few days. We had to put all our belongings in trash bags wash and dry them as soon as we got home and we're still not sure if we brought bedbugs home with us. Also please beware of the tour they claim is to get feedback about a new hotel they're building and to show you around! They will get you by offering a $150 gift card but will make you pay a deposit to make sure you show up. Your deposit will not be refunded to you card but in the form of a gift card. The $150 is not worth the time you will have to spend there. You won't get the gift card or your deposit back unless you stay for the whole tour and the sales pitch. The tour is not for feedback but to try to sell you a timeshare for $14000 + an annual fee of $630 for life. If you refuse to buy you will get a nasty attitude! The waterpark is nice for kids but don't stay there get an airbnb instead. Stay away from this place!! read more

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AVOID AT ALL COSTS. Let me preface this with, I am a timeshare owner, and have been coming here with family for the better part of two decades. We used to love it here before management changed. This time we stayed in condos and starting off our rooms were not ready when we got here at 4pm. The room is newly painted with furniture and mattresses from 20 years ago. Pull out couch? More like garbage bag full of springs. We chose to sleep on the floor instead. The second day we were here my young female cousin was let to run out to the car. On here way out she was approached by a man who asked her "What yours favorite color?" and asked her to come with him to "see his ring". Upon running and coming back to us we reported this to the main office who said that they would report it to security. We called back later to check the status and Security has never been notified, most people were not even aware a complaint was filed including supervisors in the main office. A resort where child kidnappers are welcome is not a place to bring your family. The third thing to ruin this trip and my view. Everything closes at 5/6/7 pm. There is nothing to do in the middle of the summer when it is still light out. Aside from this every activity costs an outrageous amount. Making soap? 35$ per bar, tie dye? 60$ per shirt. Wanna go to the water park? well you have to reserve online or its 85$ for a park that is open for 6 hours. The only notification of this massive increase in price is a single line of text on their website at the bottom. This did not exist under old management, and there is not even a few hundred people at the park to justify the need to reserve previously. I have no idea why the new management decided to start jacking up prices, lowering quality, and using straight up scam tactics to rob guests of every extra dollar. I will be using my timeshare points here as everyone of my 12 family members here have agreed that we NEVER want to come back again. Upon talking with the front desk briefly before writing this, I was told "well you should have called security they should be notified of this" and offering no recourse or action to even moderately make us feel safe or secure while they rob us blind. read more

Pretty sure we had FECES on our sheets. Never again. Food on the resort was trash. Townhouse we rented was worse and we're just going to drive 3 hours back to Hampton Roads tonight. I don't even want to stay in a surrounding hotel in fear that lesser conditions exist. read more

Massanutten Resort - Hotels Near Me - Massanutten, Virginia

Horrible experience. We went for a timeshare pitch and got a free 2 night stay. We were told we would not be staying in the units shown up front. When we asked to see the unit we would be staying in for the free trip, the sales guy said "why do you want to see that" and refused. Red flag #1. Took several calls to get get our stay booked, obvious they didn't want to honor it. We finally got it booked and arrived. Staff was pleasant to check in. We arrived at the room. It was a long walk down a hill with a not safe for kids railing, so that was fun with luggage and a toddler so they didn't slip and roll down a huge hill with rocks at the bottom. Once in the room the only thing I thought was missing was a chalk outline from a dead body. Dead bugs on the floor. Even looking at how it was painted looked like a quick job to maybe cover something up. 2 of the 3 a/c vents were broken and jammed closed. The shower was plumbed backwards, hot was cold, cold was hot. Cabnet doors crooked and looked like they were falling off. The microwave was beside the sink and you couldn't even open the door far enough to put a plate in. We did not dare try the toaster oven, too scared. You had to hold the toilet lever down for like a minute just to get it to flush. Granted we were not expecting a 5 star stay for free, but I have stayed at cheap motels nicer then this place. The door to our unit was even separating so feeling safe was not an option. I have so many pictures but can't figure out how or if I can post them here. All I can say is stay as far away from this as possible. Everything is so expensive. The food anywhere in the resort is disgusting. Went to base camp for dinner only to find out it was a serve yourself buffet with 7 items that included under cooked chicken, corn bread that disintegrated when you touched it, pulled pork that was so greasy it soaked your bun in seconds and yes you had to reach into a bag of buns to get yours....so everyone was reaching in the same bags. We got our food and sat down, realized it was to disgusting to eat all before anyone even asked us what we wanted to drink. I had to follow up with 3 people just to see what I had to pay to get the heck out of there and get my family something to eat. They wanted to charge $20 a person. The 1 good thing was the water park. Expensive but the kids liked it. So if you just want a day go to the Waterpark and run away from everything else read more

Love the resort itself but unfortunately I didn't stay here this time. I actually visited to partake in the snow activities but to my surprise... no snow! So totally wasted my time coming here, and a lot of us went out and bought snowsuits and warm clothing to participate... such a wasted investment. Probably will never come back after that, especially because they read that they were open on Google... Its December; literally a week before Christmas and the snow activities aren't open?! I'm flabbergasted to be honest... Very lazy operation they're running here. read more

Not a bad place but unfortunately not sanitary due to infestation of mice. Called management and they just sent me to voicemail. read more

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The Resort is nice and the views even more nice. I don't know what you guys be saying about this "Hotel." First of all it ain't no Hotel it's a big resort, so get it right. The houses on the resort are nice especially the Regal Vistas and the ones on the top of the Mountain. The rooms are very clean and presentable. There is a lot of things to do on the resort such as golfing, arcades, swimming, skiing, going to the waterpark, and a lot more. In my view this is a 5 star resort. read more

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If you are a golfer than this is the place for you. I was a little disappointed in the food options and having to leave the resort to eat. Also there is only 2 pools and the water park is $60 and not even all days. Very relaxing though. Come after June 1 cause most activities will be closed til then. The spa is a must. read more

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NOT A FAMILY RESORT. Walked into room as a single mom with her 4 year old daughter as I thought it would be safe. Instead Later after midnight when I tapped on neighbors door and asked nicely for them to keep it down and I was greeted with a puff of weed all over me. I walked back to my room and had 2 women kick my door in, break our lock. Called security and police, and guess what...they wanted me to pack all my stuff up, pack it up in my car, wake my daughter up, put her in her car seat, then unload her and drag all my stuff into another room at 130 in morning all without a security escort? While the women who kicked my door in got to stay warm and continue to party the rest of the night. Let me not forget that some other random guest came out and told security and police that after the incident, she heard people thru her wall laughing and making comments that she was going to kill me after everything appeared calm again. THEN the lock that was kicked out wasn't even attempted to be fixed til 10am next day. read more

Massanutten Resort - Hotels Near Me - Massanutten, Virginia