Great services, hard to cancel. I sent my request to cancel after two years of membership on March…read more3 2022. 10 days later, the time they promise to process your request, my form still wasn't handled. Was told they'd have it over to me in 2-3 days. A few more days passed, I called for an update. Was told that it would be sent over within an hour. Several hours later, I called back. They said "oops we printed it but forgot to scan it to you!" Unprofessional, flaky, sneaky. Do better.

Paula was AMAZING first massage therapist at any place i've ever been to to listen to my…read moreinstructions so perfectly and she hit every single spot that was bothering me. I feel like I have a new body! And also the first therapist at any place to go as rough as I need! 10/10 recommend Paula. Friendly lady at the front desk as well zero complaints at all!

Staff didn't look very professional and were wearing street clothes for a wellness spa seemed a bit…read moredisappointing.

Had an amazing massage today! The facility was so clean but atmospheric and calming. Joanne was…read moresuperb- relaxing and focused on my needs and what we discussed. I have not been this relaxed in years. Would absolutely recommend!

First massage ever and David set the bar HIGH…read more He made me feel completely comfortable the whole time (not awkward at all), listened to what I needed, and really focused on the areas I was super tense in. I walked in stiff and walked out feeling so much better. Professional, respectful, and actually knows what he's doing ...highly recommend booking with David

Like many of the other reviews in the last couple of months, this establishment became completely…read moreunrecognizable after the change in ownership. My wife and I have been going to this location for a decade, and we will never be returning barring ownership selling. We purchased e-gift cards in December and when we tried to use them, they were suddenly unable to find them on the account and that they don't sell the gift cards it's a third party named Hownd. Since these gift cards were never given to us, we did a chargeback. Conveniently, once the chargeback went through, they called us saying that they can see the balance on our account now. When we went into the location to discuss, the "manager" threatened to ban us and charge us for the dispute fee. I then called the next day to cancel my account and was told the person who we talked to was just a "front desk" employee and that despite their website saying membership is month to month, they need 30 days notice on cancelling. When I refused to pay that, they "terminated my account". I would not recommend this location, purely on the behavior of management. The massage therapists such as Erin and Kevin are amazing people and great at their jobs.

I wish I could review Joyful Holistics's Mara more thoroughly, but seeing as how she never called…read moreme back to reschedule an appointment, I can't say I've actually been to see her. I had made an appointment for one of her requested days (tues/thurs) and had to cancel when we spent a Monday night at the ER vet. I was impressed that I even thought to call her at all (things like calling my work and the like were at the top of my "to call" list, but I called her anyway to be courteous). I left her yet another voice mail (she's never actually answered the phone, just returns calls) that I would not be coming and understood if she would not honor the voucher I'd purchased, although I would love it if she would seeing as how I was a little stressed out and could definitely have used it! I called back the next afternoon to touch base and confirm whether or not I could still use the voucher or if she had a 24 hour cancellation policy. Still no answer and no returned call. It's been over a week and I haven't heard a thing. Way to do business...

I found Marla on www.lifebooker.com/referral/sleopold22…read more She was offering an ayurvedic head, neck and shoulder massage for like $35 for an hour. She is located up in Lakeview. There is really easy street parking in the area, just be mindful of Cubs games. Probably wouldnt be as easy. The 'studio' is located in an apartment complex. There were people cleaning it when I got there. It wasnt super relaxing because I could hear everything because there was just those bay-like doors to close off the studio from everything outside. Marla-although super nice. I have a major pet peeve when it comes to time. My apptmt was for 1015AM. I received a call from her at about 955AM saying she was running late because of construction. Said she would be there right around 1015. Well, Marla didnt roll up until 1030. Then I felt like everything was rushed, etc. Also, she had an apptmt after me so she shorted me 15 mins. However, she did say she would give me a free 15 mins next time. I just expect people to be there at least 15 mins before my apptmt. Not running 15 mins late. HUGE PET PEEVE! Also, the studio is pretty simple. I just laid on the table with my clothes on. It wasnt very dark either. I didnt mind though, but if you are looking for amazing ambiance-THIS IS NOT THE PLACE for you! The actual massage was really fantastic. Hard pressure in all of the right places. The only thing was, I wished I would have gotten my full time, the first time! Also, Marla gave me some great tips for re-energizing myself throughout the day. I really appreciated that. So it was a pretty decent deal, all things considering. I would go back and plan on it.

I've had a great experience here, especially with Mikayla, who gives super thorough and relaxing…read moremassages. Their space was recently renovated and is clean and modern. Everyone at the front desk has always been friendly and helpful. I unfortunately had to cancel my membership, but the process was smooth and the staff was understanding and helpful. Highly recommend this place if you're looking for quality massages in a welcoming environment.

I bought a 1-hour massage via website since they were offering a special for new clients. The girl…read moreon phone scheduling was very polite and helpful. They were also very thorough at explaining they were going through construction due to expanding and at a new temporary location, to make sure I went to correct place. They got me an appointment in decent amount of time. When I went for my appointment- it was a clean and relaxing environment. The massage therapist was very thorough and good! She did amazing! The front office staff was very friendly and welcoming. I will re-book here again!