Juan helped me very knowledgeable and easy to talk to. I really appreciate the job they did in…read morerepairing the hinge on my glasses . Super helpful

I recorded a full video of my experience going back to challenge the workmanship of service. I was…read moretold that I had 30 days which is not posted nor was ever told to me prior to establishing/granting the service. I was told that I would have to pay for the repair and replacement of the wire which I never authorized in the first service, which I informed her it should have never been replaced because I had only asked for the silver lobster claw addition to my necklace. To make it worse she said that the guy who did it wasn't around and that it might take up to two weeks to get it back! Or maybe I could just go to the Lakewood location... I told her that I had been trying to call the store. I told her I've been calling her location in Downey but the number is disconnected... She tried to give me the 10% coupon and was as pleasant as possible, I didn't get angry nor fight, I simply informed her that it's okay I had already left a negative review about the situation but had hoped for a solution not involving me to further pay for this gentleman's mistake. I didn't leave my necklace nor feel inclined to pay more for terrible Overpriced services. She kindly replied to the review comment that I could go to Michael's and buy the wire myself for next to nothing (which is true and what I did as a solution) compared to what fast fix charges. I paid $10 at Michael's for a 96 strand wire and it took 15 minutes to reassemble the necklace without the tools typically required. I did my best to keep things in a positive light for myself and fast fix but the store has failed to provide good/quality material and service. A short time later I received a call and voicemail from a number I didn't recognize and forgot about it until today when I realized that someone had reached out to discuss this. Read it yourself, as if I'm in trouble and must call this person back. No thanks, I tried in person and was already further let down as a paying customer. I owe fast fix nothing and the service is reflected honestly in my review. It's their reputation and responsibility to make things right. I am sure that I was called in regard to taking my review down, but it shall remain to inform the public because it is too little and too late. Seriously my concerns have been swept under the rug. I feel that I was already taken advantage of by the overpriced service, the lack of communication, the fact that an inferior product has replaced the superior product it came with and that the warranty is laughable. Lastly to be told it's wear and tear on a light weight product is ludicrous. I've had this necklace for years and the original wire never broke or frayed but it's my fault when I barely wear it. It's okay, I already started talking to my lawyer friends about this matter. I would have been better on fast fix to resolve this matter by actually taking care of me as a customer while the review alone is already costing them for unfair dismissal and practice. DONT WASTE YOUR MONEY OR TIME HERE.

It was a great price and very quickly fixed watch. Definitely recommend. He was very friendly as…read morewell

i was looking for a place to get some repairs down to my silver neclace. De la Cruz jewelry helped…read moreme out. great price and amazing customer service. i would definitely return with more business sl

besttttt spot…read more dannnnny and chris will make your jewelry and watch dreams come true... they make 1 of a kjnd jewelry.. fix any watch or ring.. clean your jewelry freeeeeeeeeee.... Great spot.. RUN 2 FINE JEWELRY

Seriously, the guys who own and run this spot are super! Friendly, knowledgeable, and generous…read more They treat me so nice whenever we go. This is my new place to go for any jewelry needs.

Great service! Walked in and got a new battery for my watch which went by really fast. The owner…read morewas also very patient with me as I took my time mix and matching different pieces to my preference. She also helped me put on my necklace as I was struggling which she didn't have to do also. Highly recommend

Your response is riddled with LIES. You did not attempt to call me "several" times, you only…read moreattempted to call me ONE TIME over the course of several months. While you did explain that I might notice the repair on ONE part of the earrings, this did not account for the DAMAGE done to ANOTHER part of the earring that was not in the area that needed the repair. And I would have paid $55 dollars for a new set of earrings if: 1. I was not also trading in my own original pair of earrings. 2. I trusted the person making the sale. Why would I give more of my money to an untrustworthy "jewelry repair" person who has ZERO quality control over her repairs, fails to communicate with her clients and refuses to acknowledge her own mistakes?

Yelp Review I highly…read morerecommend Torre & Co Jewelers. They are a wonderful family-owned jewelry business, and my experiences with them have been exceptional. They are honest, trustworthy, professional, friendly, knowledgeable, and fair, which is especially important when you are dealing with valuable and sentimental jewelry. Something happened that really showed me the character of the owner. During one of my visits, I accidentally dropped a loose diamond worth several thousand dollars in the store without realizing it. When I returned, the owner asked me if the diamond was mine and immediately returned it to me. That kind of honesty and integrity is something I will never forget and is one of the reasons I feel completely comfortable trusting them with my jewelry. They also do excellent jewelry and watch repair work in-house, which I really appreciate. They are knowledgeable about fine and high-end jewelry, and they have an extensive jewelry selection in the store with many beautiful pieces that I enjoy looking at. It's increasingly difficult to find a jeweler where you feel you're dealing with people who genuinely value their customers and their reputation. Torre & Co Jewelers has earned my trust and my business. I would highly recommend them to anyone looking for a knowledgeable, professional and trustworthy family jeweler. Definitely five stars from me.

My regular jewelry repair store closed at Stonewood. My mom recently passed and I wanted to get her…read morerings resized for my hand. I decided to give Torre a try. I knew they were new to the mall. I met Adan. Such a nice young man. I gave them a chance. They resized 3 rings for less than the price of my old store. They did an amazing job for me. Went back a few weeks later to have my daughter's ring resized and to have another ring redesigned. BEAUTIFUL! Carlos, Adan's dad and owner, understood what I wanted. And he came through. Looking forward to doing more business with them in the near future.

Mr. Jorge Montoya is truly an artisan of his watchmaker craft. He is a watchmaker who is highly…read moreskilled, qualified, and passionate about the work that he does. I first contacted Mr. Montoya to inquire about having my 2004 Rolex Submariner 16610LV serviced. I had just purchased it, and it had not been serviced in its 22 years of life. The winding was gritty and rough, the date changed later than expected, and it was running at least 16 seconds fast per day. Mr. Montoya explained in detail what he was going to do, what the service entailed, and that another estimate would be provided if parts needed to be replaced. Mr. Montoya then provided photos and videos of the timepiece during various stages of service, and the issues found with my watch. Mr. Montoya explained everything in detail and provided a fair and reasonable price. He also provided a quick estimate of the turnaround time to get my watch back to me. When I went to pickup my watch, Mr. Montoya explained the repairs and services completed again. In addition, he gave me additional photos and videos taken during the repair and explained what was being shown and done in each one. I highly recommend Mr. Montoya and the MWSC if you want an honest and highly skilled watchmaker that you can trust. He was transparent and thorough through each step of the process, which made me feel comfortable knowing my watch was in good hands. He has tons of experience and is specialized in Rolex timepieces that are 2010 and older. He also has performed a lot of work on other brands such as Patek and Omega. I 100% will be going back to Mr. Montoya when it comes time to service my Submariner and other timepieces.

Jorge is very knowledgeable on watch like his treating them like a human. He's like a doctor of…read morewatch! He will let you watch him on how he will fix your watch and tell you what's going on. You will definitely learn from this man! A very awesome job in removing the dents made by the watch seller! Will definitely go back to him in every watch I have.

Nothing but great things to say…read more We've brought in photos of rings we want made, Irma's Jewels hand crafts them & they're beautiful! Wedding bands, birthstone rings etc. There is no one better! Mom & Pop shop that deserves the customers & the best!

Took my wife 14 k white gold bracelet to be fixed befor that a carvvel 14 k ring a diamond fell out…read morevery good jeweler on hand he Knows hos trade been in the Business for a lond time

I asked Ernesto to fix my Zenith automatic watch because the minute and hour hands were not moving,…read moreonly the seconds hand was going around the dial. He proceeded to examine the watch and told me it was fine but it needed cleaning and lubrication so he disassemble the watch and cleaned it and put it back together. During the process he explained to me about the service and care of automatic watches and how they should be handled. Furthermore, he is extremely honest helpful and has a great personality, it's really hard to find human beings like him in this fallen and depraved world nowadays. So, if you need help with your watch or jewelry take it to Ernesto and he'll get it fixed professionally. Frank Vasquez

Had several watches than needed batteries and some needed wrist strap replacements. Service was on…read morepoint, didn't feel overcharged and the person who helped was great. Found my new watch guy