Great service! Walked in and got a new battery for my watch which went by really fast. The owner was also very patient with me as I took my time mix and matching different pieces to my preference. She also helped me put on my necklace as I was struggling which she didn't have to do also. Highly recommend read more

Cool hidden gem! Got my watch band resized for just $10 quick, easy, and done in minutes. Highly recommend!

Your response is riddled with LIES. You did not attempt to call me "several" times, you only attempted to call me ONE TIME over the course of several months. While you did explain that I might notice the repair on ONE part of the earrings, this did not account for the DAMAGE done to ANOTHER part of the earring that was not in the area that needed the repair. And I would have paid $55 dollars for a new set of earrings if: 1. I was not also trading in my own original pair of earrings. 2. I trusted the person making the sale. Why would I give more of my money to an untrustworthy "jewelry repair" person who has ZERO quality control over her repairs, fails to communicate with her clients and refuses to acknowledge her own mistakes? read more

Give it a star is too much. The lady who owns it is extremely rude and condescending... must not like working or doesn't want business!?? I call several times and doesn't ever answer, go by and never open, and when it indicates it's open doesn't open door, and she claims she has cameras?! I've talked to her before when she fixed my watch and was going to look for a cross for my rosemary, and I was going to drop off two items to see if she could fix them ?! Maybe she thought I was ICE smh read more

Found this place on Yelp, looking for a bracelet for a Christmas gift. I loved this place! Found a bracelet and earrings. I often shop at the Mind's Eye next door, never noticed this little shop. They had a big variety of items. Definitely coming back to shop for myself. read more

Tony's Jewelry - Jewelry on the front counter - Jewelry Near Me - Norwalk, California

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BEWARE ! The customer service, specifically communication is unacceptable. I dropped an antique watch off on December 9 2023 to replace the glass face and repair. I was told that the watch would be ready prior to Christmas as I communicated that it would be a gift. The week of December 18th I continually called and left messages to arrange pickup. I did not receive a reply to missed calls, voicemails, or text messages. I finally get an answer when I called on December 22nd in which I am now told that the watch will not be ready and that the wrong glass piece was ordered. As I was extremely disappointed that I would not be presenting my wife with a restored antique watch for Christmas, what could I do? I expressed my frustration with the lack of communication...I figured if they knew they weren't going to have the watch ready just call and let me know. I was then told that the watch would be available for pickup before New Year's Eve. Again.....numerous calls made in my behalf, text messages, and voicemails go unanswered. Here I am, January 20th hoping someone will answer my call and again no answer so I leave yet another to voicemail. I am extremely disappointed in the lack of communication. I still don't have the watch, and not once has the shop reached out to communicate. read more

bad experience. i dont recommend this place. came to this shop for a quick repair, process took weeks longer than should have. owner doesnt even call customers to give updates. read more

Priscilla was so helpful I came in to get a repair on my watch and she took care of it in just minutes! Great local spot for watch repairs.

Great place to get a watch battery replaced. Got it done for $15. Super friendly staff, and they even have a rewards loyalty card for battery replacement. Every 3 gets you one free battery. Will be back soon to get my other watches new batteries. read more

Called in 20 minutes before arriving to see if they could change the battery on a watch if I walked in. Fortunately they said yes! I walked in, handed her my watch and I was out the door in less than 5 minutes. Very reasonably priced and quick service. I will definitely be back! read more

I needed two Invicta watches sized. They are super friendly and they're provided excellent service. I'll definitely be back for all my watch needs. They also have a great selection of jewelry. read more

My daughter needed her necklace repaired asap we found this place 12 mi away from home staff was very helpful and kind. They repaired my daughters necklace same day fast service. read more

Took in 1 watch to fix the size, and 2 others to replace the batteries. It was super quick, affordable and easy. Priscilla was great and professional at her craft! I'm happy I found a spot I can trust and bring any jewelry in the future. I'll be recommending this place to all my family and friends. read more

Always take my watches and jewelry to Priscilla for polishing ,battery replacing and resizing. Always a perfect job and prices are the best compared to other jewelers. read more

Tony's Jewelry - Jewelry Near Me - Norwalk, California

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Very happy with their service! Pricilla is very knowledgeable polite and professional! Also the prices of their jewelry are remarkable! There's custom jewelry and then there's upper line jewelry to choose from! read more

Priscilla was very nice and friendly. She helped me get some rings resized and the price was great as well as the time it took to get them fixed. I also bought some jewelry from her location, too. Very pleased with the customer service and how accomodating, knowledgeable, and personable she was with me. I will definitely be coming back for more jewelry and any services I need done. :-) read more

good job great place thanks a lot got batteries for my 6 watches JUST AROUND THE CORNER FROM MY APT read more

Tony's Jewelry - WATCHES NEEDED BATTERIES THANKS A LOT - Jewelry Near Me - Norwalk, California

Excellent work very pleased I brought in a very old dirty ring missing diamonds and they made it look brand new again just in time for Mother's Day good price quick and easy will come back again read more

Tony's Jewelry - Jewelry Near Me - Norwalk, California

So glad I discovered this place. Very happy with their watch service and beautiful jewelry selection!! Priscilla, I'll definitely be going back. read more

I took my wristwatch in for a battery replacement and was very pleased with the whole experience. They took care of me really fast, gave me a great price and had great customer service. read more

I called in today to see if, they had watch bands and watch repair ..Priscilla very very helpful.I will be there tomorrow to do some business Thank You, Craig read more

Tony's Jewelry - Jewelry Near Me - Norwalk, California

Update: I swear I did this weeks ago! The owner apologized for not being open, she had an emergency and didn't plan to be gone that long. It happens with small business and I get it. I returned the following day, and she fixed my ring for me in minutes. The shop closes for lunch, which they should probably mention. So now I'm sitting here waiting, the sign says they'll return at 1 and it's currently 1:05. Hopefully someone will show up soon so i can leave a review of their actual work. Will update either way Update: i waited for 20 minutes, no one showed up read more

She was pleasant and very accommodating. The price she quoted was the price she charged and the job was done on time. The sizing job was great. Couldn't see any seams in the ring. read more

Came in to have my daughters ear repierced. It was a great experience. She was very friendly made sure my daughter felt comfortable with her before she started touching her and her ears. She had a great selection of starting ear rings to choose from and explained to me the difference between them. Reasonably priced as well. Thank you will come again! read more

I really like this place for the repairs that they do on my jewelry. The prices are great and my jewelry when returned looks brand new. I recently brought a watch for repair and was charged half of the price then what I I was quoted at another place. This place will be my go-to shop from now on. Thank you Tony! read more

I was looking for someone that can engrave the back of a watch. After reading the reviews for this place I decided to come here. After speaking with Priscilla she quoted me $50-60. It was even written on the pick up receipt she gave me. I needed it by December 23. She said I would have it in time so I dropped it off on the 18th. On dec 20th, she calls me and tells me the price is now $80. She can either proceed with engraving or I can come back and pick up the watch. That was not the price I was quoted and frankly bad business if you want a returning customer. Needless to say, she will quote you a low price and then give you a higher price in the end and if you're in a time crunch, it's either take it or leave it. This place gives bad names to local mom and pop shops. I try to shop local and give business to small companies, but if I would've known I was going to be swindled, I would've gone somewhere else. Maybe if she would have said, "let me contact the person that engraves the watches and I can call you with a price." I would've gone with that. $80 dollars is not the problem. It's the lack of professionalism. As a business, if you quote someone a price you should honor that. This watch was for my husband and I needed it done. I paid the $80, but if there is at least one person that reads this and knows to take their business elsewhere, then great my job is done knowing that someone else won't get swindled. read more

I brought in my necklace for repair. I explained in detail and even drew a picture of what the necklace should look like. Even though it was a simple design. I was told two weeks. 1 month later I was called to pick the necklace up and it was completely wrong. It was sent out again and another month later it came back and was again soldered wrong. When the Jeweler picked it up the chain literally broke right in his hand. I had just paid them $500 for a new chain. Instead of giving me the new chain that I purchased they chopped and soldered pieces of chain between the stones. To make matters worse the business had been sold and even though it's the same building, same name on the building, I was told that I could not get the necklace repaired like I paid for it to be. He said he was not liable for the previous owners customers. As a customer this tells me a lot about the new owner and his customer care. read more

I recently had my watch band broken and I had to find a watch repair shop in Norwalk. I came across Tony's Jewelry. When I went in and explained about my watch band, Priscilla was able to fix it at no charge. Turned out the pin was broken and not the band. Her and Kevin are great. They provide great customer service and fixed it in no time. If you need a good watch repair place, I highly recommend Tony's Jewelry. read more

I had several watches for maintenance and as most of us who love watches are very particular where we take them and who handles them. For that same reason I usually do all of my maintenance, but I had just recently moved from Seattle and my watch kit was nowhere to be found (still missing ). So I decided to look up "watch repair" on my Yelp app and for some reason "Tony's jewelry" caught my eye. Driving up to the Norwalk Swaptmeet parking lot my mind started to self doubt my decision, but I was desperately impatient and wanted to wear my watches, or at least know they were ready to be worn. Walking into this Swaptmeet I was thrown off since I wasn't really sure what was going on and couldn't see any jewelries from my entrance. Like my mother always said "when in doubt go right," so like a good son that I'am I listened to her wise words. Few aisles ahead I see a jeweler and got excited, so as I'm approaching this corner jeweler I see in the corner of my eye another one right next to it! At this time I'm confused because I only have few seconds to decide where to go before they ask me "hi can I help you" and make it awkward by saying "I'm just browsing." Suddenly this lady caught my eye (space right next to it) as she's helping a customer out and she definitely look like she meant business!!!!! She was wearing a headband magnifier, I told my self she's the one. As I'm approaching her spot unbeknown to me another lady looking as fierce as her colleague wearing a single eye magnify glass head band!!! I was sold. They did a terrific job, they went above and beyond my expectations by fixing extra things without an up charge and shined those timepieces for me!!! Even though I haven't found my watch kit I'm ok with that because this ladies will take care of all my watch needs and for a very reasonable price!!!!! read more

I love this place! I have bought so many beautiful pieces here, including my wedding rings. My family has been coming to them for over 10 years! Always great customer service and quick turnaround on repairs. Priscilla is awesome! Tell her I sent you ;) read more

The best jewelry in California. Amazing deals and the owners were very nice nothing but quality, highly recommend it. Definitely will be coming back with more watches. read more