Couldn't ask for better care and service from everyone I interacted with during my recent eye exam!…read moreThe front desk clerk did a great job of explaining my choices, options, and how my insurance could cover my appointment. (A++ for customer service!) The assistants explained everything they were doing. (Not super fast talking like some who do somewhat repetitive activities.) The doctor took time and care to explain his findings and make helpful recommendations. He was both proactive and had suggestions for moving forward. ~ He even made a phone call after seeing my chart/records to communicate important notes for ongoing care. I would HIGHLY recommend this clinic for the care and attention I received, particular to my needs and concerns! This was the BEST eye care!

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

I've been coming here for years, and this is always a great service experience. I have discovered…read morethat their in-store deals always seem to meet or exceed whatever my particular insurance offers. Their selection of frames, though Limited compared to some other establishments, is still really quite good. Stylish alternatives for every age and gender. I have rarely had to wait more than 10 minutes for customer service, and those people that do help me are always very knowledgeable and eager to get you into a pair of glasses that fit you just right.

I went into LensCrafters looking for a specific pair of glasses, the folding polarized Wayfarers…read more Since there wasn't a display model, I asked which size would fit better. I chose the larger size, but when we went to check out there was an error, so I was told we'd have to order the smaller size instead. I asked if I could exchange them if they didn't fit, and I was assured that wouldn't be a problem. When the glasses arrived, they didn't fit well. I gave them a fair chance and even let the staff try to adjust them, but they still weren't right, so I came back to exchange them. At that point, Hannah, the manager, seemed visibly annoyed that I wanted to swap them. She processed the exchange but refunded me the original price and then charged me full price for the replacement. She told me the receipt could print incorrectly, but that wasn't true. I ended up paying an extra $35 for a cheaper pair that didn't even have polarized lenses, which was the entire reason I bought them in the first place. When I realized the lenses were wrong and came back again, I was told they couldn't help because the correct glasses were out of stock. Instead, I was told I could simply return them on the last day of my warranty if I wanted to. The whole experience was frustrating and left me feeling like my concerns were treated as an inconvenience instead of being resolved.

From the receptionist, to the eye doctor everyone was pleasant and kind!…read more My previous employer had turned my insurance off prior to the date they had told me, which I did not know until I was wrapping up my appointment. Without going into incredible detail, the woman that was ordering the glasses for me was amazing. She made my day much better, very empathetic and took her time helping me. Great spot!

First experience at this location was great. Everyone was friendly, welcoming, and extremely…read morehelpful. The doctor was fantastic, even helped me with some natural remedies for my tired/dry eyes because I don't do well with eye drops. The staff and overall environment made me feel comfortable to take my time, ask questions, and leave feeling confident in the care I was provided.

Pacific Optical. Dr. Fujisaki is amazing ! I have been going to Pacific Optical for several years…read morenow never disappointed! My glasses are always on point. if you're looking for a good optometrist this would be your place.

I have been going to Pacific optical for years, they are the best. Wonderful optometrist, wonderful…read moreoffice staff-they really know their stuff and your glasses are able to be worn the first day that you get them there's no breaking in period.

Okay, Yelp.....what's up with removing reviews?? This is the 4th of my recent reviews that went…read more*poof*...let's get on that. (business owners have mentioned this to me as well!) Anyway, let's focus on the wonderful Evergreen Eye Care. Dr. Zamberlan and her staff are consummate professionals. I haven't had such a modern, comprehensive exam in a long time. The staff are so welcoming, from making my appointment to my first visit. Unlike a lot of medical offices, the waiting room is not crowded and Dr. Z. takes her time sharing her knowledge with her patients. I truly felt valued and am so happy to have found my "forever" eye care practice. Sandy was the assistant at my visit...so friendly and knowledgeable. Nicole helped me select 2 frames (which are very reasonably priced) plus new reading lenses and offered me their current discounts. They have such a nice selection and I've never chosen glasses so quickly! I cannot think of any suggestions to make other than to ask that you please continue to do what you are doing. Evergreen Eye Care is awesome. *Update: I referred my hub to EEC and asked him about his experience. He said, "I loved it!!" He went on to share how complete his exam was and all the great suggestions Dr. Z. offered. In this era of impersonal, conveyer-belt medicine, Evergreen is the antithesis. We are fans for life!

Evergreen Eye Care is top-notch. Everything from the friendliness and professionalism of the…read moreentire staff, to the cleanliness and modern atmosphere, to the amazing technology is the best I've ever experienced. The waiting room features a hot and cold water dispenser, as well as a Keurig coffeemaker with a huge variety of flavors. Chairs are plush and comfortable. I was particularly impressed with the technology in the pre-exam area. There are four machines right in a row. The first is an interactive test for peripheral vision / size of field of view. The second is an automatic test to establish one's baseline eyeglasses prescription, featuring a barn at the end of street on a grassy field to look at as opposed to others I've experienced that have nothing or a blurry circle. The third is an "air puff" glaucoma tester, and the fourth is one that takes photos of one's eyes. The wait to see the eye doctor was very short, and Dr. Hu was extremely professional, polite, and helpful. She was the first eye doctor who was ever able to answer my questions about how to determine which of two lens choices to pick. Here is the conversation: "Which is clearer, 1, or 2"? I said that "1 may look a bit sharper, but the 'O' looks like a square where it looks round on '2'". Her advice to choose the one that is less distorted seems to have made all the difference in the world. The prescription I got was far and away the easiest to adjust to I've ever experienced. They literally required no adjustment period at all. It was instantly perfect. I was also very happy that this exam, despite it having been my first exam in over a decade, didn't require my eyes to be dilated. I'm not sure exactly why this is, but I'm not complaining. If you're a new patient, don't get discouraged by the long wait time before you can get in. The reason that they're booked solid for a few months out is because they are great, and waiting is definitely worth it.

Great employees, knowledgeable staff, and a great selection…read more Thank you, Nic and Jim, from both Vancouver locations. They worked together to help find the exact frame I was looking for, and they were able to order it into the store for me to try on. I will definitely be returning for my glasses needs. Thank you all for the great service!

Left the first appointment with a glasses prescription but the doctor told me "not to fill it…read morebecause I don't know if it is right." What did I pay for? Why did I come here if it wasn't to get a prescription I can fill? When I was leaving, the girl at the desk was incredibly rude and didn't acknowledge my existence at all. The doctor told her to schedule a follow up. She just sat there looking pissed off and then slid the paperwork to Derek who was working on something else and she said "do you wanna check her out?" He awkwardly said "sure give me a minute." Then she just got her stuff and left the desk. Extremely rude and unprofessional person. I came in to get a new prescription for glasses and contacts. After two days, I knew the contacts he gave me weren't working. I called the office and said I need a sooner follow up because the contacts were the wrong prescription and were hurting my eyes. She said she added a note to my file. They had nothing available for over a week (even though there were appointments available online). When I returned I was asked why I wasn't wearing the contacts and I had to reexplain everything to the staff and then reexplain it to the doctor. The doctor didn't even check the prescription. He said nothing about the glasses prescription he gave me but I can't fill. He wouldn't recheck my eyes. He gave me different contacts in my old prescription and said to come back in a week. So now i have contacts in my old prescription and a new glasses prescription that i can't use because it's not right. And I have to go back for a 3rd time and ask again for the prescription to be checked. They already billed my insurance so I can't even go somewhere else unless I pay completely out of pocket. This place is fraudulent. I am so frustrated. It's been weeks of me wanting to correct my vision. Something is off. I keep asking for help and these people keep dismissing me. They just want to bill you but not actually provide correct prescriptions. I have been wearing glasses and contacts my entire life and never had a place commit fraud like this.

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

First and foremost, Dr. Morton's diagnosis and treatment of my binocular vision dysfunction was…read moretop-notch. She went the extra mile in every regard. I have been her patient for nearly ten years. Recommend without hesitation or reservation. Staff is also great. I have seen other professionals at these offices, such as Dr. Patel, and I have received good care at all times. But Dr. Morton gets the special recognition from me.

I wanted to take the time to update my review. It was time for my husband and my two year eye…read moreexams. I made our appointments online through their website. I also filled out the necessary paperwork online beforehand to save time. I made our appointments back to back (9:50 am & 10am). This worked out wonderfully. We were both out of there in 40 mins! Love how helpful and efficient they are! The lady that checked us in was super friendly and helpful. She noticed our insurance had changed in January and worked hard to help us find out who our new provider was. She researched and let us know what our insurance covered with them since they were out of network with our new provider. We ended up just getting eye exams with a $10 copay. Our new provider didn't cover contacts or glasses with them, but they did mention Visionworks is in network with our provider and we should try them to get our full benefit coverage. We will definitely be doing that. I really appreciated them taking the time to help us figure out our best course of action with the best financial coverage. Highly recommend!

Experience at this location is always good with everyone other than one lady who finalizes our…read moreframe/lens orders at the end. The first time years ago I gave her the benefit of the doubt because we all have our days. However, every time I go in for my exam and to pick new frames this woman is rude, condescending, and short with me and I've seen it with other customers as well. This time was my daughter's first experience and after her feeling the same way and picking up on the negativity, I felt it was time to rate this location. If I could rate it based off everyone else in there, I would give them a 5, but due to each experience ending with this lady and leaving with a bad taste in my mouth, I definitely think they can do a lot better. (I went to a different location to see if there was a difference, there definitely was and we will be going to that location moving forward)

Had a great experience here! Exam went smooth, love my glasses. Popped in the other day to get them…read moreadjusted and Jon totally hooked me up -- swapped in new nose pads and now they feel brand new. Super nice guy!

Great employees, Knowledgeable staff and a great selection. Thank you Nic and Jim, from both…read morevancouver locations. The worked together to help find the exact frame I was looking for and were able to get it for me. Will be returning for my annual exam with Dr. Hurtubise. She is thorough, explains all my questions in terms I understand and most importantly, They helped save my vision in my right eye after I had a retinal detachment. They called the ER and let them know I was on my way. It saved me hours of waiting and helped get me into emergency surgery the next morning. Thank you all for the great service!

I had never been to this clinic before but specifically came in for prescription safety glasses…read morethrough my work. The staff was very welcoming and very friendly. Celia at the front desk was very helpful when I was filling out my insurance info and paperwork. When I did my eye exam with Dr. Robert, he was so helpful and so patient with me and was very informative on different options. Out of all the optometrists that I have seen in the past, he has been the best one I've gone to. I can tell that he really cares about his patients and I am so glad that I found this place through my work. After I got my eyes dilated, I hung out a little bit and looked through glasses trying to find ones that fit my face. I am very petite and I have a very small face, and I always get glasses in the kids section. The person working that evening was so patient with me and so very helpful. I wish I got her name, but she had short curly hair and it was brownish blonde I think. I felt like she went above and beyond to help me find frames that sit comfortably on my face. I didn't feel rushed at all. She even went to the back a few times to try to find other pairs that might fit me. Overall, I had the best experience here and will most likely come back for my future eye exams. I love the staff and I love how they made me feel comfortable and cared for.

I have been a patient of Dr. Linda Medeski for over 15 years. The friendly office staff is…read moreprofessional and knowledgeable in their field of expertise. I appreciate the fact that they are well-informed on my insurance benefits and the accuracy in billing. I have always been very happy with my care. The patient/doctor relationship has extended into a friendship, and I always look forward to a warm welcome to my exams. My family members are also patients. I highly recommend Downtown Vision Center to anyone that is in need of optometry care. Denise Sandvig