I just want to say that I am so happy with the service I received from Master Eye Associates. I had been using Davis Vision eye care in up state NY, and they have been good. I recently moved back to Austin, TX, and needed to update my eye prescription from 2022. I was amazed at the service and technology in the office coming from a technology background myself. They have the latest technology including image scanning, so you don't need to do the pupil dilation, which was always a pain. They, the staff, and doctor found some conditions I needed to address. These are mostly genetic and advanced age symptoms. Luckily the outstanding team and Dr. Richard Maybury addressed it, and I will receive the appropriate treatment. As in all my reviews, I am so excited to highlight a business that goes above and beyond. I will continue to have myself and my wife visit Dr. Maybury annually as it is most important in our day and age, and he is an exceptional doctor of optometry. Recommend anyone needing of eye care reach out to them. read more

Master Eye - Reception. - Optometrists Near Me - Austin, Texas

First time to Master Eye Associates. They do not sell glasses, but they appear to have contact lenses. Came with wife to obtain an updated glasses prescription. Called beforehand; they said walk-ins are always welcome (but really, it makes sense to have an appointment anyways); otherwise walk-ins are used to fill in slots where appoints have been canceled or if there are no shows. Vision insurance is accepted, as well as payment without insurance. After checkin, waited for a bit before going through the standard eye exams. Afterwards, we were brought to the exam room. Reading letters on a screen occurs using the reflection of the screen located behind you in the mirror. Afterwards, the optometrist will come in and set you up on the slit lamp to inspect your eyes, and the phoropter to see how you'll see best. Optometrist was quick, efficient, and thorough. They'll let you know what's up if they see an issue with your eyes. Overall, friendly efficient staff. Easy to get the prescription after the exam. If getting glasses, the prescription also indicates recommended lens materials. read more

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Didn't have the confidence that one should after an eye exam. Wasn't sure those numbers were right when I got done. Lots of fiddling back and forth with the slides. read more

The wait is longggggggg. Appointment times aren't adhered to at - i actually left because my appointment was a 9:30 I arrived at 9:45 and then there were still two appointments ahead of me and I really didn't to be there an hour! read more

Master Eye - Th waiting room view - Optometrists Near Me - Austin, Texas

Omg. I need to post about the exceptional experience I had with this place. The manager, Bris, is so competent, professional and kind. I couldn't believe this level of service--she called me after hours on her drive home to make sure that a tricky insurance issue had been resolved. Then she called my vision insurance and conferenced me in to make sure that they fixed the issue. Like, who does that? I really can't think of a time when a manager has gone this above-and-beyond to handle a customer problem. I know this sounds a little kooky, but interactions with strong, smart young people like her are what gives me hope for our future. I literally will never go anywhere but here for all my vision needs. Oh, and Dr. Maybury the optometrist was good too. read more

I used this place once last year and they don't offer the quality of lenses that I need, so I'm not planning on going back. This place had been calling me and texting me lately to schedule a new appointment and I've been ignoring them since they're no longer my provider, but today, they set an appointment for me without asking and texted me the date. No, thank you. If I want an appointment, I'll schedule it, not you. read more

My visit was a positive and reassuring experience. From the moment I walked in, the staff was incredibly friendly and welcoming. I felt confident in the care I received and would highly recommend this practice read more

Meh. My appointment took a total of 45 minutes. The doctor was super nice and helpful in answering all my questions. The supporting staff though? Not so much. One of the girls at the front desk was completely uninterested in answering the questions I had about what was covered in my insurance. She seemed so annoyed. Definitely not welcoming at all. Everyone else though, super great! But one poor team member ruins the whole experience. I know going to the eye doctor is not at the top of the list of fun things to do, but come on girl, You're the face of the company, and just because of your poor attitude, I kinda don't want to come back. That ruins business. read more

I rarely write a review but I felt like excellent service needs to be highlighted and not just a bad experience. I haven't taken care of my health in a long time and it's kind of nerve racking going into any medical appointment. I was greeted with smiles when I came in, offered a cup of coffee while I waited and had a very enjoyable and relaxed conversation with the tech named Aldo. He helped out until the doctor was available and was very relatable. He made me feel like we were friends and not at a doctors appointment. I needed that today. I haven't experienced that in a medical appointment before. The optometrist was clear and honest with me and I was in and out with a prescription within 45 minutes. I will be back whenever I need another check. Thanks for great service. I'll be picking out new frames next door. You made my life easy today. read more

I will not go back to the Mueller location. The doctor was nice and knowledgeable. The office staff were very nice while I was there. But it took weeks to get my trial contacts. Then after I determined the contacts would work, it took WEEKS to get the prescription emailed to me. The answering service was nice on the numerous calls I made trying to get my prescription, until TODAY. I calmly voiced my frustration, never raised my voice, and was told "well you didn't talk to me" and then HUNG UP ON ME!!! I never write reviews, but geez, I'll never give a penny to this business again. read more

Doctor Kindla was very sweet and made me feel so comfortable! The ladies at the front desk were amazing and very sweet! Bree has such a bubbly personality, and was so sweet thanks for making it a quick and easy visit! They all topped my expectations! They referred me to pick out some glasses next door, I was thankful for the recommendation Overall great experience at this location! read more

UPDATE: CEO of Master Eye reached out to me and agreed to reimburse the $15 late fee, and as a good-will gesture, add a gift certificate to my account for $50. My wife made an appointment there for later this week. Poor customer service lost them a couple of long-time patients this week. My insurance and copay have always been paid at time of service. Received a bill one year after my last appointment requesting my copay for 2018. I arrived for my annual appointment and they had added $30 late fees to the copay, just 35 days after I received the statement they had taken 1 year to send (and the statement did not mention anything concerning late fees). I asked them to remove the late charges and they removed $15, but refused to remove the other $15. I paid my 2019 copay and the 2018 copay and late fee, but two days later, I received another statement threatening to send my account to collections if not paid in 30 days. If they would have sent the statement in a timely fashion, I could have paid from pre-tax $$ FSA. Their late billing cost me $$, and they refused to admit their error. My wife and I will be seeking eye care elsewhere. read more

I visited this location for an eye exam on 12/01/23. My visit was extremely pleasant. The wait was a little longer than I expected, but the front office staff kept me occupied in great conversation about eye health. Bricelda was amazing, informative, personable and kind. I will schedule my daughter's visit at this location this year. The doctor was thorough, patient and explained everything to me. read more

Rude and unhelpful phone call encounter just lost them potentially a repeat patient for years. Was interested in Master Eye based on the office location but was severely put off when the front desk receptionist refused to look up my insurance before I booked an appointment. When I said ok, then I guess I'll book an appointment and have you guys look it up, she said No, that's not their process to book appointments just so prospective patients will cancel them. *Rock and hard place*. She eventually relented and was willing to book the appointment but no thanks. I just called another office who immediately looked up my insurance in three minutes, no problem. Unprecedented experience with an eye doc's front desk professionalism. Craziness. read more

My Elderly parents have been confined to home due to the pandemic, I truly hesitated taking them for an eye exam. Today we had an appt at Master Eye Associates. Not only were we greeted with a kind face and our temps taken. The front office assisted me with my parents coming in and escorted us all the way to the car. I felt safe and knew that my parents were being treated with the utmost care. Thank you to Dr. Maybury and staff for taking so much time and care of my parents read more

Since I came my first time, I haven't been anywhere else. The doctor and the staff are very pleasant. 10/10 I recommend Master Eye Associates. read more

if I could have gave 0 I would have, most incompetent place I've ever been to. Visited this site, December 2022 and as of late May 2023 still have not received my TRIAL contacts. They told me it would take about two months for them to come in, in early March I went to get an update on progress and they told me the contacts have never even been ordered. This was frustrating because I was to leave out of country for two months, then when the trials came in, started receiving hostile calls for pick up; when I tried to explain I was out of the country they kept ranting about how they've been trying to contact me for one month when I've waited for them for 6 months now. There is a front desk girl who has an extremely nasty attitude every time I've gone by there. 10/10 DO NOT RECOMMEND THIS PLACE. read more

I've been a patient of Dr. Mayberry's for approximately 4 years. The front office staff is cordial, personable, professional and the longest I've had to wait to see the doctor for an appointment, was less than 15 minutes. But, even if I have to wait that short period of time, they make sure I know that the doctor is finishing up with another patient. They never make me "figure it out" on my own. But, aside from that, I've had my best experience with the Office Manager, Ms. Blanton. As long as I've worked professionally, I KNOW that a team is only as good as the person leading them. That said, it's clear why the other office staff is as they are. She is professional and has great customer service skills. I'm customer service driven, so that's a BIG AF PLUS for me! It's clear that she trains her staff to do the same. I don't feel like a patient when I go there. I feel almost like a good friend or family member and know that I'm going to get the best service for my vision. I'm the type of person that if I feel a "bad vibe" from the initial point of contact, that's indicative of what my experience will be during an exam, be it dentist, family doctor, etc. After my exam, Ms. Blanton even personally walked me next door to Vision Works and got me connected to the staff there so I could get my prescription filled. Finally, in the midst of this pandemic, I truly appreciate the protocol they have in place for patient appointments. I would recommend this location of Master Eye Associates primarily because of Ms. Blanton and her staff. Not to mention, the location being in Mueller! Thank you Ms. Blanton!!!!!! You and your staff have it going on!!! read more

I chose Master Eye mainly because of its location was convenient for me, but their service was less than desirable. When I showed up for my appointment, I was waiting for more than 20 minutes before they finally decided to tell me that my insurance could not be verified so they were going to cancel my appointment. I tried asking if they could just bill my insurance afterwards but they refused. I had to reschedule my appointment for another day. When I finally got my new glasses Rx and ordered lenses, turns out the doctor had made a typo on my Rx! So one of my lenses was way off and now my order is further delayed. He did not even offer an apology for this mistake. If there is another optometrist in your area, I would look there first before considering this place. UPDATE - Soon after my original review, Dr. Maybury personally called me to apologize and explain what had happened during my first visit. I appreciated the open and honest communication. read more

Richard Maybury at the Mueller Master Eye Associates is the only eye doctor I will go to. He is kind and he really listens to you and wants to help. He is also very knowledgeable and has always steered me right. read more

**Updated 8/17/2020** After contacting the office, I was told they are not billing my insurance so I will not be getting my prescription from them. I'm perfectly fine with that. I do not want any of my money going towards these goons. I also received mediocre response from the owner. He stated the photo is done as a way to avoid having the doctor in your face due to COVID and also because it is much more accurate in detecting problems. The doctor was in my face the entire time while he was trying different lenses so yeah.. fake news. He "waived" the $39 fee (which had they truly conducted an investigation as he stated.. he would know I was refunded) and he offered me a $50 gift card. Thanks but no thanks. **Updated 8/19/2020** This is my response to the pathetic response from the CEO. "I was not quoted any prices before my consultation. You have cameras recording your staff.. do they have microphones? Go ahead and play back that recording. Not a single person in that office told me there was an additional cost. In fact, at check out, I TOLD your sorry excuse for an office manager that I was not told of any outside costs associated with my eye exam. The fact that your staff is lying to you is a tell tale sign not only of type of people you hire, but the business you run. I will not be deleting my review on Yelp, Google, etc. As stated previously, I fully expect your sorry excuse for an office manager to NOT file a claim with my insurance. If I find out that a claim is made, I will be going straight to the Better Business Bureau and my attorney." read more

Office manager and other staff are discourteous and uneducated in basic customer service. I came in with severe eye pain and the tech insisted on using instrumentation that blows a puff of air in an ulcerated eye. Office manager lied telling me that a subsequent appointment could not be accommodated due to a full schedule. When I arrive 10 minutes later, I find the waiting room completely empty and office as quiet and empty as library on Super Bowl Sunday. The doctors are really good, but the support staff are dusty. read more

Be aware that this location will waste your time and refuse to do a dilated eye exam. They don't care whether it's medically necessary for you or not. They only want to do the retinal scan which is not a replacement for a dilated eye exam. Staff tried to act like I was crazy claiming that I've never had a dilated exam at this location. Don't lie to my face. Giant waste of my sick time at work. Also tried to overcharge me for the exam. Rude, unprofessional, useless. read more

The team at Master Eye Associates were wonderful! I was helped by Sophia and Dr. Parker, as well as Kenya and Cortland. Everyone was friendly and thorough. Thank you! read more

Got charged for a service I did not consent to ! It was in the paper work but it does not have an option to opt out. I got charged $35 for pictures that I did not want !! You have to give them verbal consent but how do I know to tell you what I did not want if I didn't even know I was receiving a particular service. The paper work had an option to opt out of another service which I did and didn't know about the other service they should let you know THAT YOU MUST TELL THEM NOW VERBALLY!! read more

I visited back in March, and owe a belated thank you to the team here. They saw me same-day when I was experiencing sudden blurry vision in one eye, cause unknown. The doctor found a scratch on my eye, and discussed possible causes and implications, as no recent "injury" had occurred and we were both a bit baffled. After several visits to ophthalmologists the following weeks and months, I was diagnosed with recurrent corneal erosion, and epithelial basement membrane dystrophy. I am grateful for the thoughtful guidance of the doctor here who kicked off this process and included these descriptions to make me aware of such issues, and appreciated his patience in discussing everything with me during a stressful time. Would recommend. read more

Cost me over 100 for them to just check my eyes. I feel like I was scammed. I've had about 20 eye doctor appointments at different places and this one was the most expensive by far! Almost triple the cost it usually cost me. I would recommend going somewhere else read more

I called in advance and they assured me they were in-network with VSP. I filled out the forms and showed up to my appointment. I arrived 15 mins early and they told me I had to wait outside. No big deal. When they were ready, I expected to pay a $20 co-pay. I was shocked when they told me that it would be $110. They informed me that the doctor REQUIRES that your eyes be scanned with a laser at each appointment, which is not covered by insurance. They could have told me this before I went there or while I was waiting, but they did not. Well, I had already had that eye imaging done last year, my prescription never changes, so I saw no reason to waste $90 on this protocol. The whole thing felt like a bait and switch to me.The office was also totally sterile and not a place you want to be. I usually go to Envision Eye Care in Mueller, which is great. I didn't go there this time because they had a long wait. Well, I can see now why everyone in Mueller would prefer to go to Envision. Luckily for me, I found Resolution Eye Care on Airport Road which was amazing. They got me in the same day, and they charged me FIVE DOLLARS in addition to my copay to have my eyes scanned not NINETY DOLLARS. Also, the retail frame store next door to Master Eye Associates, which I guess is connected, told me it would be 2-3 weeks before I could get new glasses. Well, guess what? Resolution Eye Care got me Kate Spade frame & lenses ready in ONE HOUR, not THREE WEEKS. Terrible waste of time at this place, total bait and switch. read more

Typical big box arrogance. I made an appointment with this eye office a few days ago after my glasses were smashed in a break-in. At no point during this conversation did the secretary mention that several major credit cards were not accepted or that there were online forms to fill out. I called the day of my appointment because I was having eye pain and wanted to make sure it was OK to get an eye exam for glasses anyway. I had to call several times to even get someone on the phone. When I showed up, the secretary had a very bad attitude and informed me that my credit card wouldn't be accepted. So I left without the exam. I know this is a chain. And it shows in the type of customer service I received. The staff are plainly aware that they make their money through quantity, not quality. Thanks for helping me get my life back after this burglary, Master Eye! read more

I liked this place for a lot of reasons: 1. I didn't have to wait because I scheduled an appointment and was in and out of there within an hour. 2. Dr. Maybury and his staff were very friendly and efficient 3. They took my insurance (Superior Vision) and the appointment cost exactly how much they said it would be and most of all, 4. They didn't try to sell me extra tests I didn't need (e.g., eye dialating) or try to coerce me into buying glasses or contacts from the EyeMasters next door (a problem I've faced at other optometrists. I like my cheap 1800contacts and Zenni for glasses) read more

I had a great time at my eye appointment last week. First of all, I called ahead asking if they took my insurance, and they gave me a quote for how much it would cost. Then I came in as a walk-in the same day as I called and filled out some forms. I wasn't seen immediately, as there was another patient ahead of me, but the staff seemed like they were doing their best to be as efficient as possible. I didn't mind waiting 15-20 minutes to begin my exams. The staff made the exams fun! The lady I had definitely enjoys what she does and was happy to joke with me when I asked if I was going to have to read a chart (because I can barely make out the big E). My doctor, Dr. Maybury was very nice and not at all judgmental when I learned I was slacking on rubbing my contact lenses to remove lipids. He took his time with me and didn't rush through my visit like I sometimes feel happens at eye appointments. All in all, it was a great experience and I will definitely come back next year! read more

Overall, I was underwhelmed with my experience. I've been going to another optometrist for years, but I just changed jobs and insurance, so needed to find someone in network. I live in the area and the location was convenient, so I decided to try it out. The level of professionalism was lacking, including discussing payment openly in front of other patients and doing testing in literally an open room, where other patients could watch it happening. Additionally, I've never been to another place where they tack on so many additional fees, mandatory and not covered by insurance. The staff mumbled behind their masks and then acted irritated when asked to repeat themselves. I was in the examination room for only about 10 minutes total and I have never felt more rushed. The doctor literally was out of breath as she sped through my examination like it was a lightening round and seemed irritated when I asked her to retry a "one or two" option. I cannot stress the level of 'rushed' this was. I thought to myself at one point "this is so bad, it's almost comical." Additionally, she asked me about what contacts I'd like to wear, and after I specifically told her the brand and type of contact, she still prescribed me the wrong kind (conveniently, almost $20 more expensive per box), and so when I went next door (another inconvenient feature of this place, you have to order lenses and glasses from a second party) to order the lenses, they couldn't order the contacts I wanted because the doctor had written the wrong prescription. They had to contact the doctor to correct the prescription, which took almost 6 hours. Save yourself the trouble and rushed feeling and pick another place to have your eyes checked. read more

I called and was able to schedule my appointment the same day. No insurance and being on a budget the price was very reasonably.I chose to get images instead of dilation. Best choice I ever made.Not seeing blurred after my eye exam was great.The doctor went over the images of my eyes to tell me that my eyes are very healthy. Knowing that I have a family history of diabetes, that was great news! The staff and doctor very professional. Would definitely recommend. read more

Dr. Maybury is an outstanding optometrist and an expert at fitting gas permeable lenses, which is rarity these days. He is professional, personable, and knowledgeable. I have been a patient in this office for many years now. His staff is friendly, efficient, and knowledgeable about insurance as well. I love all the professional women in the office! My eyes are well taken care at Master Eye Associates for contact lenses and glasses. read more

Dr. Dang is absolutely wonderful! I chose Master Eye Associates simply because they're so close to my house and take appointments online. I'm never comfortable going new places, especially with anything health related, but this was an easy visit. The woman at the front desk (I think she's some kind of tech because she did the blood pressure/read-the-chart thing before I saw the doctor) was pleasant and helpful, not to mention pretty understanding of my medical concerns. And then I met Dr. Dang. She was really personable and friendly, and I felt very comfortable with her. She's clearly very knowledgeable, and she didn't rush the exam at all. She took the time to explain quite a bit to me, and while she pointed out some not-so-great things about my vision problems & health, she did so in a way that didn't come across as judgmental or condescending. But she did make sure I took her warnings seriously, and I can really respect that. I'm used to feeling like many doctors are too rushed and too uninterested in their patients as individuals, which usually makes me uncomfortable asking questions, or feel like I'm not getting the best diagnosis and treatment. Dr. Dang is the complete opposite that, and I'm recommending her to everyone! read more

I have to admit Covid had me worried about my in person visit the tech staff were very friendly and strictly follow the Covid guidelines wearing mask at all times, wiping down equipment before and after every use plus wait time was minimal. Thank you all for a stress free visit!! read more

Professional, efficient and responsive. Both he and his tech were good and I recommend.

The doctor was very helpful but I was also quoted a much lower number for my "contact appointment" over the phone. Furthermore, the lady working at the front desk was both distant (typing at her keyboard) and rather unfriendly. She made me feel as if I was bothering her when I asked questions about the breakdown of the price. In sum, I did not feel like this was a very welcoming place. read more

Easy to make an appointment, and when I asked them to check if certain tests were covered on my insurance before doing them they obliged. I was in and out with my new prescription within 45 minutes. No complaints! read more

They are running a scam -- they will up sell all kinds of tests that are not covered by your insurance and tell you they are covered. Patient will end up paying $100's for tests that were not even required. Their response "Patient must know their coverage, if they don't its not our problem" read more