This is a very honest business. I brought a hitch here for repair. The charge was much less than I expected with a few extras thrown in for no charge. I highly recommend them. And the service was fast...within a few hours they called to say the work was finished. I overheard the owner (or maybe manager?) tell someone else that business was great and they needed a few more employees to keep up. That in itself is a great testimonial to their business ethics. Don't hesitate to bring your business here. read more

Great place to get your equipment fixed fast and with professionalism. I had a couple of trucks lighting problems and a trailer with brake issues. I had all three in and out of there within an hour each visit. Can't express my gratitude enough..thanks Tom! read more

I have had two hitches installed by Master Hitch and will keep going back as often as I need to!. They are friendly, informative, and reasonably priced. read more

Very knowledgeable, and helpful. They have all your towing needs covered. They are honest and will tell you exactly what you need and don't need with their expert opinion. Many accessories on hand and they can get in just about anything. read more

I just had a trailer brake controller installed on a 2012 VW Touareg and was very impressed with the service at Master Hitch. My Touareg has a factory installed hitch and trailer wiring, but the brake controller connector under the dash is notoriously hard to find. I initially planned to install the controller myself and, after hours of searching, I finally located the connector but was unable to reach it. Along the way I had contacted and/or visited three different VW dealers and another trailer shop, but none of them were able to offer any useful advice. The VW dealers didn't even know what I was talking about. Finally I came across Master Hitch and am very glad that I did. When I called they said that they were familiar with Touaregs and had experience installing brake controllers in them. I brought my vehicle to them the next day (no appointment necessary) and they installed the controller while I waited. When I saw how much the tech had to disassemble under the dash to access the controller connector, I was glad to have paid a professional rather than attempting it myself, plus it would have taken me ten times longer to do. The price was quite reasonable as well. I would highly recommend this shop to anyone in the greater Chicago area for trailer hitch and wiring installation and whatever other towing related needs you might have. read more

Tom and his team made the process as quick and painless as possible. Not to mention the value was awesome! Needed a hitch for my Subaru and saw these guys had great reviews on Yelp. Requested a quote and Tom got right back with a very reasonable one. Drove out from the city on a Saturday morning and they got me in and out of there in less than 45 minutes. Was going to get a bike rack from the internet, but Tom showed me some options and they were once again competitively priced so I bought one on the spot. They gave me a demo and explained everything about the hitch and how to use the bike rack. Made it so easy. Very informative. Well worth the trip from the city. I highly recommend them if you are in the market for a hitch or any accessories. read more

When I called in to make an appointment for a new hitch the guy on the phone was very polite and told me that I could be in and out in approx. 40 minutes. After I drove to the shop, I found out that they had bumped my reservation, all I got was, "I'm sorry man." So when I made another appointment for yesterday (8/30/10), I was once again told that the install for my truck would take 40 minutes. They took 3 hours to do the install, they broke my bumper and used zip-ties to put it back on, with out telling me. They tore the weather stripping on my tailgate, once again without telling me. Plus the "easy little trimming" that was necessary was messed up, once again, without telling me. The manager was very quick to take my credit card when the install was complete, but spent 3 hours avoiding me while I was waiting. read more

No wonder all the 5 star reviews. Scott and his team are extremely professional, knowledgeable, customer oriented and extremely honest. After looking online for places near Chicago to install a hitch receiver for my bike rack, I came across Master Hitch. After reading all the 5 star reviews I decided it should be worth the trip from Chicago to Palatine. However once I contacted the store, Scott kindly let me know that the hitch receivers for my car were back ordered due to the high demand related with increased travelling for summer vacation by car due to COVID-19. I was able to find the hitch online and contacted them back asking if they could install it. Scott accepted to do the job and asked me to call him back once I received the hitch. In less than 50 minutes from dropping off the car I got a call to let me know the car was ready for pick up (... it was so fast that at first I thought they were calling because of some problem with the installation :). I'll not go anywhere else for future hitch related questions, purchase and installation and highly recommend them to anyone in need of a hitch installation! read more

I never went in for service but made a phone call instead. Was actually planning to bring the car in to remove the rust on our hitch receiver with sandblasting. The person I talked to is not money hungry and actually taught us what is the most efficient way to get this fixed. He is very knowledgeable, and I would definitely bring my hitch in next time I need service. read more

They came recommended by several auto shops in the area so their reputation among professionals is great. They are very safety conscious. Ryan the tech who worked on my hitch and trailer is top notch. He was completely thorough, showed me how everything worked and was very patient with my questions. They gave me good instruction about towing and how to balance my trailer for proper tongue weight. read more

Now I see why this guy has 5 stars he's the best knows his business he must dream about plows at night knows his stuff very fair pricing very good workers and gets the proper stuff to fit your vehicle for the job whether it be a plow a hitch or running boards or more or trailer repairs read more

Super fast service. Guys at the shop were great to deal with. I couldn't be happier with my hitch install.

One of the finest shops I have been . Very thorough and reasonable , no up-sale, knowledgeable about what they do ! Highly recommended !

Just had a hitch installed on a 2013 Lincoln MKX. Customer service is excellent and price is reasonable. Installation took half the time than I expected. Highly recommend this shop. read more

Guys are quick and efficient. Had a blown fuse in my Mazda Cx 5 and it was in different place but they figured it out quick and had me on my way with a quick tutorial on how to fix it the next time. read more

Tom and his team were great! My hitch installation was super quick. I also bought a bike rack. They assembled it and showed me how to use it. Outstanding service and highly recommend Master Hitch. read more

After a long search for a pro shop to install the hitch on my Subaru Outback and after reading all the positive reviews and friend recommendation I decided to do the job at Master hitch in Palatine! I must to tell that I was not disappointed! The guys there absolutely knew what they were doing! Fast, clean and professional install! Decent price too! Highly recommending this for a trailer hitch jobs! read more

Extremely knowledgeable, excellent service, very fast installation. They put a hitch on my 2014 MDX, saved me a ton over what the dealer was quoting. These guys are experts, definitely recommend them and would use them again. read more

Needed a trailer hitch on my Toyota Corolla. I was told the only place to go was Master Hitch, so I did. I could not be more pleased. I got a quote quickly over the phone. I made an appointment. Everything was done right. Highly knowledgeable people that are friendly and courteous. read more

Made an appointment and came in with my hitch receiver to be installed. Took less than an hour. Great staff and great pricing!!

they were up front about how long it would take to get the hitch receiver installed. I made an appointment for a couple of days later instead. I came in, they said it'd be ready in an hour and I received a call shortly that the hitch was installed. Fair price, quick install, good people... Very happy with the install of my receiver read more