Bought my first RV on Facebook Marketplace. I had no interest in buying from a dealership. I've…read moreheard the nightmare stories (no support, no service, lies, lemons, etc.). But when I was looking for a replacement for my Class A, Vacationland had the exact unit I was looking for listed at a great price. Worked with Noah and Joel to walk the unit. Had my own inspector come through. The gave us HOURS to pick through the unit with a fine-toothed comb; they never rushed us or hovered. Honestly, it was the integrity of the team that made the purchase a no-brainer Had to get some work done on it after purchase and worked with Mark and Mike. I don't have a single complaint. Mark treats me like an old friend every time he sees me; asks me about my kids, remembers their ages. Mike gave me a demonstration of the unit before I drove off in it. Can't say enough how Vacationland has redeemed my perspective on RV dealerships!

My First Impression was quite positive…read more I've recently become interested in Camping / RV'ing. I have no other previous experience with Camping, but common sense told me I would not enjoy sitting in a tent on a bleak, rainy day, like Abel does. My wife and I call him "Misery Camping" when we see him on YouTube. She has no interest in Camping *or* RV'ing - so I knew I'd want a teardrop with room for me and my dog. After a couple months of *very* diligent research, I've analyzed my Requirements (and sadly, my budget!), to determine which of many options "was best for me". Using that learning window, I emerged with nuCamp 650 as one of my "Prime Contenders". So, I got on Facebook, joined a couple of NuCamp Groups, and asked for the name of a RELIABLE local Dealer. The name "Vacationland, in Big Rock" kept turning-up, all with positive comments attached. Vacationland's website states they are Family Owned / Family Run - which is an absolute *must* for me, versus a "McRV Juggernaut" (especially one brand that Liz Amazing constantly calls-out on YT.) I drove myself out to Big Rock, and with a touch of trepidation (I'm a newbie!), went inside on a rainy Saturday afternoon. I was greeted by Joel, who sat down and looked-over my notes describing what I was looking for. I was honored (and proud of) the fact that he immediately mentioned the NuTab trailers - the same one I had honed my list to. He walked me out to the lot. He was helping another set of Customers, so he asked if I minded - I said "of course not!", and he left me with his permission to wander and explore anything I saw. So I checked out the 650's, taking videos and pictures, sitting by myself in the campers in the rain to gauge whether my claustrophobia would kick-in. It didn't, and Joel came back every 10 minutes or so to see how I was doing. His "being cool" with me just wandering around gave me the opportunity to collect data with NO PRESSURE - which in turn changed my requirements just a little bit - now to a 650 Black Canyon. Even more amazing (to me, anyway) - when I showed those videos to my "never ever camping Bride", she was intrigued, and said she'd accompany me on at least one trip, someday. THAT's Progress! I left Vacationland with a very good impression. Although I didn't buy anything on Saturday, I was not pressured to... and Joel's attitude told me an awful lot about the Dealership, too. When Purchase Time approaches (retirement, spring 2027) I'm going to go there *first*. My compliments!

If you want to experience what it feels like to be treated as a human being this is the place to…read morego to. Tony worked with me from the start. This was an insurance claim from the renters insurance. I privately rented out my RV and the renter damaged it. Tony was very helpful the entire time. He will return your phone call. He will give you advice regardless which direction you will go. Best of all you are treated as one should be treated. If I did not have to sell my RV I would be doing all my service here. They did a great job! Thank you Tony and everyone at Hometown RV! 5+++ stars!!

Sorry to hear the most trusted name in camping equipment, sales and service have closed their…read moredoors! A great family business that was honest and fair... I will miss dealing with them when it comes to buy a new TT. They had a service tech that was outstanding!

What a pleasant surprise after mediocre experiences in WI. George and Dave are forthright,…read moreknowledgeable and honest. They have been in business many years and absolutely know what they are doing. If you call with questions, they will not ignore you or answer your questions incompletely or quickly. Looking for an RV?---you must buy here!

Amazing parts and service! Honest and knowledgeable! Expert help and they went the extra mile.read more

Absolutely unacceptable experience with Jayco and Rick's RV…read more I bought my Jayco camper brand new just a year ago, and it has now been sitting in Rick's RV's service department for over a month for warranty repairs I was told would take two weeks. During this entire time, I have received zero updates unless I call them myself. Meanwhile, I am still making payments on this camper and paying for storage I can't even use because my camper is stuck in their shop. This has completely ruined my family's summer camping plans, and it is beyond frustrating that a brand-new camper should need to be in service for over a month without clear updates. To make matters worse, Rick's RV told me I could come pick up the camper without a working stove (which is under warranty) so I could use it. How ridiculous is it to pay $27,000 for a camper only to be told I can take it without a fully functioning kitchen because Jayco and Rick's RV can't figure out whether to replace the stove? The lack of transparency, accountability, and customer service from both Jayco and Rick's RV is outrageous and should be a serious warning to anyone thinking about buying from either company. They have my money, but I don't have the working camper I paid for, and they don't seem to care how this impacts their customers. If you are considering purchasing a Jayco or working with Rick's RV, think twice. Their customer service ends the moment they get your money, and you will be stuck chasing them for updates while your plans and wallet suffer. I am posting this publicly because I want others to know exactly what kind of service they can expect.

Twice, two rounds, I attempted to be a customer by B2B. Their website is coded wrong and you cannot…read moreconnect to the right location. After I wasted an afternoon, and was asked why I was flooding one locations inbox, I tried again. The second time I made sure to contact the correct 'camping world' by pre-selecting the location and contacting them directly through the website. They have it setup that even when you email the location, if the home location isn't set, they do not contact the correct location. I adjusted homebase each time and guess what. Same main location contacted me and not the others. Either the site is coded wrong or they have a virtual "bouncer" that won't allow you to contact the other sites in the quad-state area.

To get a camper warranty estimate done they require you to leave your camper with them for 7-14…read moreDAYS. This is with an appointment... you drop it off for 7-14 days. An estimate should be a scheduled time and take a few hours max... like most other places. This is ridiculous and almost laughable! Update- we have already contacted Camping World customer service and the above 7-14 days is what they confirmed. We took our RV to General RV and it was done in a little over 2 hours.

I had a collision in the area and was beside myself as well as shaken up and needed to know if my…read moreRV was ok to continue to drive. I cannot say enough positive things about Zach, Andrew, the front reception staff, and hands on body work staff. I was treated with great respect, I felt cared for, concerned about, and given professional advice and options to consider. This crew went above and beyond assisting me in my predicament 30 min from closing time. By the time I left they had patched me up and made me feel safe again after a jarring accident. They made sure blemishes were tended to and places where water could cause further damage were sealed. I would 100% go here for top of the line service and please tell them you read this. It is not often you feel like a family member by big businesses these days. Thank You Zach, Andrew and everyone at General RV Center. You all deserve raises! With Great Respect, Audrey B

If I could I would leave a -2. I brought in my rig to get the windows for the drivers side and…read morepassenger side measured. This was in April after the RV show in Chicago. They had to measure twice because they lost the template. I never heard from them. I had paid for the windows $800 worth. Silence. I called to check and they told me they knew nothing about the order. This was only a month later. The service guy I worked with was fired and they had no records. Fast forward to today I had to call them to find out the windows were there. I had to call them each time. Never initiated by them. They also did an inspection on the rig. The whole house water filter was broken and unusable. Found out on a trip. No water. They told me that my roof needed to be replaced over the bathroom. There are no soft spots at all on the roof. It is stored covered. I will not go to a General RV ever again. I will pay the extra money to have it brought somewhere else.

Terrible customer service, never return calls. Technicians do not find the problem they make up a…read moreproblem. I was told I needed to replace my water heater and quoted a price of $1000. I looked up issue on YouTube and fixed it myself for $30. Stay away from RV Campers Inn.

I originally purchased my Airstream here. 2 years ago I took it in for a few minor service repairs…read morethat were covered under the warranty. While I was waiting in line, another customer was complaining about the service. I simply ignored it. when I got the trailer home, two of the six items were addressed. I was not charged for the repairs I told them all the repairs were not made I have no idea what they billed or to who. I recently called to get a estimate for lithium battery upgrade. I was told I need to bring the trailer in. After reaching out to other Airstream dealerships none required me to bring the trailer in for an estimate. I thought I'd give it another shot called today. No one answers. They will return your phone call in 24 to 48 hours. Ridiculous. Clearly, campers in does not have a handle on their business here in Chicago.

So I cannot "unfeel" what was felt towards the specific individuals at this location, at that…read moremoment, the experience was what it was. I can however say that I was impressed by the upper leadership at camping world . Immediately upon posting the review I was contacted by leadership for details . I did NOT tell them that I was currently in negotiations with a different Camping World location. I was NOT trying to play the "leverage game" and wanted the results to be the result of good (or bad) business practices. It wasn't 24 hours later before I was contacted , apologized to, and informed everything was being "made right". Camping World (as large as they are) still cares about business. I can appreciate that. I do appreciate that. I have since completed the purchase of a new RV and cannot wait to get out on the road this spring . Reviews are like opinions - take them with a Grain of salt (whatever that means). They are an individuals perception of a specific happening at a specific moment. My experience went from positive to negative by the actions and decisions of one individual. Don't let one bad apple ruin your banana split! Thank you Camp World for being professional, caring for the concern of your customers. Looking forward to future dealings and a long relationship Original review: I had an incredibly disappointing experience with Camping World in Wauconda, IL, and I feel compelled to share it as a warning to others. From the moment I walked in, the sales tactics were pushy, aggressive, and entirely focused on closing the deal rather than addressing my needs or ensuring my safety. Despite my lack of experience towing anything longer than 14 feet, they convinced me that towing a trailer over 38 feet long would be "simple" and assured me that "with the double axle design, you won't even know it's there." This was irresponsible advice, especially since I didn't even own a vehicle capable of towing the trailer's UVW of 9,000 pounds. The misinformation didn't stop there. I was told the RV "already had solar" because it had an inverter preinstalled. In reality, the unit was only "prepped for solar" and did not have any panels installed. Additionally, the sales team inaccurately claimed that the heat was "all electric" and not propane-based. It became clear they were simply telling me what they thought I wanted to hear, regardless of whether it was true. This lack of honesty and transparency made me feel misled and manipulated throughout the process. The most frustrating part of my experience came when I placed a deposit to "lock in the price", since the price was "accidently posted way below originally intended". I was assured that the deposit would be refunded if we didn't finalize the purchase. However, after deciding not to proceed with the purchase at this location, things quickly deteriorated. I was initially told that the financial department was closed over the weekend and my refund would be processed on Monday. When Monday came and went without any communication, I followed up only to be rudely informed that they were keeping my deposit for "work done"--despite no work actually being performed on the RV. The lack of professionalism and accountability from Camping World was shocking. Phone calls went unanswered, promises were broken, and I was left feeling disrespected and deceived. The staff showed no interest in resolving my concerns or taking responsibility for their actions. This level of customer service is unacceptable for any business, let alone one as large as Camping World. I strongly urge anyone considering doing business with Camping World in Wauconda to think twice. Their high-pressure sales tactics, misleading information, lack of transparency regarding deposits, and overall poor customer service made for an awful experience. Save yourself the stress and frustration--look elsewhere for a dealership that values honesty, professionalism, and its customers.

Do NOT try to trade, sell or consign your RV. They will give you a high offer over the phone then…read moreconduct a "Courtesy Inspection", nitpick every single little flaw or perceived flaw (like these aren't used and parked outside year round) then come back with an other offer thousands lower, blaming it on the condition. Even going so far as to locate things like a missing bolt and claim the entire part needs replaced. They base their numbers on full price retail parts and shop repair labor rates to spike the cost. We worked with Rebecca. Don't.