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    EPM Motorsports

    5.0 (4 reviews)
    Open 8:00 am - 6:00 pm

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    City Scooters

    City Scooters

    3.7
    (58 reviews)

    Let's cover the easy part first. City Scooters is offering a great value by providing an easy to…read moreride bike when taking the "M" class license road test, delivering it legally to the Chicago North DMV, and providing a warm up and instruction out behind the shop. Now I want to cover the real value. I am a 60-year-old beginner who recently took a two day motorcycle rider safety class in preparation for the road test. I'm not afraid to acknowledge that I am an over thinker, which sometimes results in a bit of anxiety. Marty and Carlos found a way to meet me where I was in terms of capability and mindset. Yes, they were great instructors. Yes, I passed the test. That is not what made my experience great. Marty and Carlos made it great by meeting me at a human level with caring and kindness until I was ready to go take the test. As always seems to be the case, the people make the difference. I highly recommend utilizing their service and working with these guys. You won't be disappointed.

    Avoid City Scooter for warranty, maintenance and repair work. They have a BBB rating of "F" under…read moretheir real name of OKI Motors. If you ignore my advice and use them for service, take a video with SOUND of the entire outside of your ride with the engine running so you have proof of condition! They charge a diagnostic fee NOT applicable to your final bill and want half the money up front. Prior to service, my Vino was so quiet, I had to take my helmet off to hear it running. When I brought it in for service, a customer asked what I was riding because "it was so quiet, I didn't hear it." He and Chris (desk guy) were joking they like loud bikes like Harleys. I said mine is quiet, like a Caddy and I like it that way. Brought Vino in 6/20/2023 for a sticky throttle. City Scooter said Vino needed new tires, and tacked on a $60 upcharge. Vino was "ready" July 6. Hubby picked up July 7. I started it, engine was beyond loud, like a chainsaw, NOT the quiet ride I dropped off. It had greasy fingerprints and liquid streaks all over. I found 4 large bolts and a washer under the seat. The steering column was out of alignment with the front fork. I brought it back July 13th to have the noise and alignment fixed, and handed over the 4 loose bolts. Desk guy's response? "Our bad." So after staff discussed how loud all scooters sound, I basically was called a liar for saying my Vino runs much louder than before "service." I say anyone who forgets to put parts back on a scooter can't be trusted to tell the truth. I was given nothing but excuses: the air filter might be bad (well, you guys put a new one in, so why not swap it out? Are your parts bad? Did you somehow miss another important step, like when Marty forgot to re-install 4 important bolts?); the engine noise was masked by the dirty air filter (too ridiculous to refute); "it might be the crankshaft" (why put NEW tires on my scooter and perform maintenance if that is what you thought?!!); "all bikes run that loud, we've heard worse" (wow, just... wow); "I'm not saying you're lying but" (another wow). I'd brought it back three times before they mentioned "crankshaft." 8/5 I call to speak to Jeff Wunderlich. "He's not available. I'll have him call you back." Jeff calls when I'm not home; has a heated convo with my hubby, who recorded him. Jeff kept insisting they didn't "touch the engine." You don't need to touch the engine to ruin it, you only need to drain the oil...but Jeff doesn't mention they did THAT, of course! An oil change is part of maintenance yet I didn't see an oil change on my bill. And the reason for that is someone drained the oil, then took my Vino for a ride, ruining my scooter's crankshaft bearings. Oki then tried every tactic possible to not let me guess what actually happened. Like the air box would make the Vino run loud. My scooter was so filthy because engine oil sprayed all over it. City Scooters/OKI charged me $1458. I asked for a refund of labor charges. I know Jeff Wunderlich, I used to board his dog Sparticus and he wouldn't admit his dope-smoking employees made a mistake nor refund me one cent. City Scooter said they didn't run the engine before servicing, so how could they tell if it was louder? (Who doesn't start up a bike first before starting to work on it?) What I got from Marty's "work" on my ride: a Vino paperweight. I took it to a real motorcycle repair shop; EPM said the only way the crankshaft bearings could go bad were if the scooter was run without enough oil in it. They said riding any longer would cause engine failure and my Vino was no longer safe to ride. City Scooter deserves ZERO stars for killing my beloved 18-year-old Vino.

    Motoworks Chicago

    Motoworks Chicago

    3.8
    (206 reviews)

    I bought a holdover 2025 Triumph T100 from Motoworks via Cycle Trader & the telephone, sight…read moreunseen. The communication was excellent. I felt like a team was taking care of me, not an individual salesperson. The sales price was better than I found anywhere else. The ease and transparency of traveling from New York to pick up the bike at their Chicago location was greatly appreciated. They even arranged to deliver the bike to my son's house in the western suburbs at no additional charge. Nothing but nice things to say about my experience. And what a great bike. It's beautiful and came in at a killer price. Thank you Motoworks!

    I previously left a high review as a client who not only purchased a motorcycle from them, but used…read morethem for service. After my last experience with them, I will never bring my motorcycles back to them for any type of service. As a repeat client, it shouldn't be that hard to set up appointments, but their communication is horrible. It literally took me three weeks to get back to me. It is next to impossible to actually reach someone direct. You are always told they're on the phone or meeting with someone and then it could be a day or three days before someone get back to you. The only person who was responsive in of both in my previous experiences recently was Jordan. For this recent experience, I was adding crash bars to my motorcycle a newly acquired Triumph, resolve a service light, handle three nationwide recalls, and get an oil change. To their credit they did a nice job on equipment install. One recall with for replacing the back tire and the other recall with bleeding the clutch for a known issue. They got back to me that Triumph could not get me a replacement tire timely but would cover the cost of a new tire which they provided. They did put on a new tire with a 2024 date stamp. I was contacted about getting service and they recommended changing clutch fluid even though the bleeding the clutch was one of the covered recalls. It was at that point I said deliver my bike without adding anything else. I have other mechanics that can do oil changes. The kicker is that after they return my bike and as I was putting it in my garage I noticed that scratched one of my black side aluminum side panniers. I immediately sent before and after photos indicating the fresh scratch (with black marker that someone tried to conceal) It's 3" long and quite visible. It's not with replacing but just bothersome. Jordan was very responsive and got back to me that they didn't know where that could've happened. Noah, who picked up and dropped off the motorcycle took video recordings both times and I asked them to review. I've yet to hear back from them. It has been exhausting dealing with them. If you're looking to purchase a motorcycle, I would give sales department high rating, but avoid their department for your sanity.

    Chi-South Customs

    Chi-South Customs

    4.2
    (5 reviews)

    I had my transmission fixed after another shop attempted a 6 speed install. These guys made my bike…read morefeel like brand new. And did a tune up. Great guys. Fast turn around. Full transparency.

    I would not give them any star if that was an option. This place totally destroyed a friend of…read moremines car. Read the following for more info: A couple months ago, I brought my brand new car to Dan at Chi-South Customs 25885 S Ridgeland Ave #4, Monee, IL 60449 to paint an Italian stripe on the front, fix one scratch on front drivers fender, and color match the silver trim around side windows and a couple other spots on car. Three weeks later I picked up my car and paid in full. The next day I called Dan since I saw several issues with the vehicle. We went over every part of what he did wrong on my car. He gave me $2000. back. Could still see scratch on fender, the stripe is wavy, bled into the black, a scratch out of the white by emblem that he didn't even take off to paint. Painted all silver trim on car with out taking it off and didn't prep correctly. Passenger side $2000 in damage, head light has a 3 in. scratch. Front grill that wasn't painted has a 2in. scratch and over spray on it. All rubber around windows has paint on it. Red, white, and green over spray on sunroof. Over spray on other parts of car and windows. Damaged the front clip and hood with out fixing lines and wet sanded and buffed only parts of it. Buffing compound in a lot of spots he didn't clean. Now I have over $10,000 in damage I have to put out now to get it fixed. Dan said his insurance won't take care of it and he has no money. I told him to at least make payments and no response. Sorry to say he's not a man of his word.

    EPM Motorsports - motodealers - Updated July 2026

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