STAY AWAY! PLEASE READ: The platform they use to get your credit card info is NOT secure. The DocuSign doc has all of your info written out and can be distributed at will. My credit card started having fraudulent charges around the time the dispute was made and this is the only potential leak we can think of. --- I had to change my moving plans quite a bit, so by the time I finally decided I had to ship my car, I was in quite a time crunch. After quickly comparing quotes, I decided to go with Master Pro Transport. They answered my first call right away wherein I asked a few questions about my quote and some logistics. Everything sounded fine and dandy so I started signing the contract. While looking it over, I had some more questions come to mind and wanted to verify something so I called thinking they'd be just as quick. No answer. I thought maybe they were just overloaded with customers so I tried calling two more times a few hours apart. Still nothing. At this point I was starting to get desperate so I just signed since the deposit amount came up as $0. The next day, which was technically my proposed shipping date, I tried calling again when a new thought occurred to me. They were screening my calls. I tested this theory by calling with my dad's phone. Surprise surprise, picked up in a jiffy. I was assured that dispatch would be contacting me with more information and that I was on the schedule so a driver would be calling to schedule a pick-up time. Welll neither of those had happened by the next day. SO I did another round robin of using my phone (nothing), my dad's phone (nothing), then my mom's phone (picked up!). Same story. I waited a few hours before deciding this was becoming too much. To add insult to injury, I discovered that they had charged me the $100 deposit as soon as I had signed the contract when their OWN contract states that it wouldn't be due until they had a carrier in place. Ridiculous. I left a voicemail as well as an email stating that I'm canceling the order and disputing the charge. No replies to either, of course. Overall, NO! read more

The f@#kin company is a scam. Got a quote for $500 enclosed trailer to ship my car and these @55holes never showed up. This is a scam Alex and Michael or full of a55shit. Took my deposit and never got anyone to pick up my car. I called my credit card company and got my money back. Alex and Michael you should clean your @ss cause I'm gonna get you sent to jail for internet fraud and credit card fraud read more

What a scam! Do not use this company. They happily took my money, assured me they would provide a service. Then they were a no call, no show the day of. And now ALEX won't return my calls or emails! read more

DO NOT USE MASTER PRO TRANSPORT!!! ABSOLUTE NIGHTMARE OF AN EXPERIENCE!!!! Once Michael took my deposit, I received a one sentence email for a driver who never showed up. I called the driver himself after the time came and went for him to show up and he said that Master Pro should've called me days ago to say he wasn't coming. I proceeded to email Michael at Master Pro and called numerous times (at least a dozen) with absolutely no response. They will take your money, not show up, not answer your emails or your phone calls!!!! THIS COMPANY SHOULD NOT EXIST! I hope they go out of business. DO NOT USE THEM!!!!! read more

Ref # 130340JT I booked my car for shipping from CA to MI a month in advance. They( Alex) took the deposit and assured that they will provide service . A week before expected date of service I started calling to find out the schedule and driver assigned and called everyday about 10-15 times. No response and then the expected day of service just got an email. Sorry they can not provide service as driver refused. This is ridiculous. at the last minute I have to pay extra money to get my car shipped. I have not yet got my refund of deposit. and I can not talk to nay one on phone. Please do not use this company. read more

Dont do it. They were quick to give me a quote and take my $75 deposit. When it can time to pick up the car they were nowhere to be found,,phone calls, emails...nothing. Alex was the contact name they used. read more

The very worst experience! One guy that answers the phone for quotes, same guy for customer service, same guy for shipping. Then once he has the deposit, he never answers phone or returns your messagest. Absolute Scam!!! They take your depoist and then vanish leaving you with your vechicle and no transport. Run far away from this place. read more

At the end of the day, they got paid and after two weeks I received my motorcycle. The communication is horrible and the customer service is worse. After they get your deposit pray that you get your vehicle. Read the other reviews and make your decision. read more

JUST TERRIBLE TO PUT IN NICELY!!!! I shopped around, and thought I had found a good company. I talked with Michael and he was very nice and convincing. Boy was I wrong. Once you sign the documents and they get there deposit, it is like a magic act, and they disappear. I took off work and flew out of town so I could be there when car was picked up, on promised date, and it was a NO SHOW. Then the fun, trying to get ahold of Michael. What a joke, no answer, no return calls, no nothing. A few days went to weeks to finally get car transported. Of course Michael claims he had no calls, yet I have it all documented. Then after I finally get my car (the transporter was great, keep in mind Master Pro are just the broker). to top all of this, Master Pro Transport several times sent me e-mail to give me $25.00 credit back to my card if I sent them a positive review. Yep, that's right, trying to bribe me to lie for there company. Of course I never accepted this bribe, as it was more important to me to share my experience to the consumer to hopefully keep them from going through a terrible, very stressful situation. STAY AWAY! Thank you for reading. read more

Please please do not use this company. Customer service is terrible and calls are not returned. Michael who gives quotes is very misleading. The quote to ship my car was $775 but that became $875 when it was to Be delivered. Michael assured me that master pro would reimburse me 75$ but that did not happen. In addition the carrier was supposed to enter my community for pick up but the truck was too big so two people were needed on my end and they had to meet the carrier on the shoulder of the road not in front of my residence. This is not not not at all a good company with which to deal. STAY AWay if you are looking fir dependable service!!! read more

I had a contrast with master pro transport to pickup a car in California to be delivered in Florida, the agreement was $775.00 with a deposit of $75.00 and $700.00 to be paid to the driver, when they delivered my car the amount was changed, I had to pay $800.00 before they released my car and now master pro won't answer or return my calls I wouldn't have them to transport a dead dog they are con artists. If need a car transport stay away from MASTER PRO TRANSPORT read more

Master Pro Transport (previously known as Passage Auto Transport sounded nice and immediately requested $100 deposit and promised picking up my car in 2 days. Once they took my deposit, I called, emailed, texted many, many, many times, they did not respond. Finally I cancelled the order, asked for my $100 back. They refused and suddenly claimed they could pick up the car in a day...but when other brokers where able to look online at the board of scheduled transport, it did not show the order to pick up my car filled. Do NOT use this company. And remember to never pay a deposit until your car is actually picked up and delivered. Not reliable, non responsive, and quick to take your money for nothing. I've never been scammed before - quite an eye opener that people do this. Buyer Beware - Don't use this company. read more