For 3 months we can't get our payment for transportation. Reporting them to FMCSA and Central as a fraudulent business. Sent to the collection agency their info to recover the funds. Car haulers stay away! read more

I would give a zero if it was possible. I have been trying to get my car picked up for 1 month. I refuse to put a deposit. Because the car was supposed to be picked up five different times. It was never picked up and when I keep asking them for an update they keep telling me they're working on it, which they are not. Because another company was able to get a driver within 24 hours. This is not a reliable company I would never recommend it to anyone and being told over and over to calm down was the biggest mistake they ever made with me. I have cars to transport and I will not use this company. Please do not make the same mistake I did. read more

I found secure auto shipping on one website that allows you to locate services. Mike Thompson called and he sounded secure and professional, but after I read the reviews on this website I decided to decline the services, and then Mike said: in a business, there are always bad apples, and not everyone can be satisfied, PEOPLE LEAVE ONLY BAD REVIEWS, BUT WHEN THEY RECEIVED A GOOD SERVICE, THEY LEAVE NONE. This is me, leaving a good review about secure auto shipping. The team was professional and efficient, and in less than 5 hours I already had my car with a driver assigned. The shipping was fast, accurate, and no inconvenience. The only thing I'm doing 4 stars instead of 5, was that the driver was late to pick me up, even when I established that have to be before 5 pm and he asked to dealer manager to leave the car outside with the keys inside because he was late. But in the end, everything worked out well. THANKS, MIKE, for calling and convincing me to do business with you. read more

Whatever you do, DO NOT utilize Secure Auto Shipping to arrange for shipment of your vehicle. In my case, they hired a shady trucking company, Astra Lines, Inc., to transport my car from AZ to VA. At pick-up, the driver prepared a fraudulent Bill of Lading and I had to argue with them to get a valid one. The car was picked up 6/8 and obligated to be in VA by 6/11-6/12. When 6/12 came and went, I reached out to Secure Auto Shipping and was told it was now delayed until 6/14-6/15. Despite the fraud at the start of the adventure, I didn't lose my cool. However, when 6/15 came, I'd still heard nothing so I reached out and was told the car would be delivered by end of day. By 8pm that day, I'd still not gotten any coordination/word from the driver (who never answers his phone and has no voice mail set up). So, I reached out again. This time I was lied to and told their trailer had broken down in NC. I pressed multiple times for the repair shop location where they claimed the trailer to be. But when I called the repair shop, neither the trailer nor my car were there. Later, we were able to determine they had my car in a residential neighborhood in Philadelphia. As of this point, the car has been reported as stolen and Secure Auto Shipping is refusing to help, having blocked all calls and texts. They've done nothing to assist or to pressure Astra Lines into recovering the car. Even their founder/CEO, Christopher Narcisse, refuses to respond to calls/texts/emails. I cannot emphasize strongly enough that Secure Auto Shipping CANNOT be trusted. They hire the lowest priced trucking companies to pocket as much of the shipping fee as they can, then claim no accountability when things go wrong. Steer clear of this company at all costs! read more

i contacted them to ship my car, I paid the price, when it came time for pick up, the driver was no where to be found, I called and emailed , several times. Do Not use this service! There are several reputable services to go through read more

This broker failed to resolve an open claim with our office. Broker used unsubstantiated reasoning to not pay our carriers invoice leaving the liable parties listed on the Bill of lading exposed to double payment liability. read more

BEWARE!!!!! BEWARE!!!! BEWARE!!! THEY HAD MY 2021 G WAGON Stolen!!! No response from them for three days and now they wont answer the phone. Mike was our contact and he didn't even know any thing that was going on. We were passed to Mindy which she was really nice but a lot of talk. No response besides no one is answering and cant get any one on the phone. We asked to speak with the Oscar the supervisor and now they're blocking our calls. EXTREMELY UNPROFESSIONAL. EXTREMELY DISAPPOINTED. Our 2021 Mercedes G550 was stolen underneath their direction and can't even get a call back or update. PATHETIC Company and people need to know they lost my $180,000 truck. read more

I am exasperated by the 'bait and switch' tactics used today by 'Ross' at Secure Auto Shipping. Over three weeks ago, I chose Secure Auto Shipping to assist in locating a driver/carrier. I own a classic corvette and Ross quoted me a price for my shipment from Northern, CA to Winston Salem NC and committed that he could get me a auto carrier at this price.(1025.00) In the last three days before my travel back east to meet the carrier, they begin contacting me with quotes above the 1025.00, ultimately waiting until the last 3 hours of my final business day deadline to call with a quote at 1325.00. I refused to pay the higher price and he immediately begin blaming me for his inability to secure the carrier!! Imagine that...what do I know about carriers and what they require? I simply know I was promised a price and Secure Auto Shipping did not meet their commitment. Furthermore, I am stuck with needing to find a carrier at a different window of travel later in the year. Poor customer service and unethical bait and switch pricing tactics!! You should AVOID Secure Auto Shipping!! read more

Mike Thompson was an absolute pleasure to work with. He helped shipped my grandpas car across country, was very detailed, and had great communication from the beginning to the end. Very professional and highly recommended. Thanks Mike T!!!! read more

Heinrich Stroedike bid $650 to ship my motorcycle. Then wasted 3 days of my time arranging a shipment while I declined other bids. Then I had to start paying storage fees at the seller location. Then Heinrich ghosted me. Then Secure Auto Shipping said it would cost $825. I was hostage at that point and had to get the bike moved. I paid for enclosed shipping and my motorcycle shows up in the back of a pickup truck. Bait and switch played at the PhD level. read more

I picked up a load for them since April 17,and I haven't received payment which is $1200. I called several times,and leave messages but still unsuccessful. BAD customer service Secure Auto Shipping. We all in this people for a living. You need to pay us!!!!! read more

READ BEFORE YOU PASS JUDGMENT. This is my honest review, and my story regarding my experience with Secure Auto Shipping. My name is Matt, and I am a student at Umass Amherst. I love cars, and happened to buy a 2002 Subaru Impreza RS a few weeks ago from facebook marketplace. The car was about an hour away from my hometown and needed to be towed so I could repair in my garage. (Plus, I don't know manual.) Anyways, I ended up getting a call from Mike Moss after putting my phone number into a website requesting a shipping quote. From the start he had always been very direct and communicative with me about the price and timeframe for my car to be shipped. Anyways, the day comes when I have to pay the deposit. I pay it, and only AFTER DOING SO did I look at Yelp and see all of the awful experiences people have had. So in this moment, I was kinda worried now thinking that Mike was gonna ghost me and take my deposit with no tow showing up on the day it was supposed to be there. Well, I called Mike, (I was already pissed off), and he answered. I told him how sketchy this all seemed and basically asked him if he was gonna scam me. He essentially assured me I could count on him. I was still skeptical. The day of the tow comes, and other than the driver being late and postponing a few hours, it went off without a hitch. Communication was seamless with both the driver and Mike at all times, the car was not damaged at all and was delivered to my house the same day. I believe it comes more down to the driver assigned to you rather than Secure Auto Shipping themselves, I don't know. If you are thinking of shipping a car, ask for Billy, he was very open and able to get a hold of whenever I needed him. I promised Mike during my phone call that if he delivered what he had promised, I would leave a good and honest review of what my experience was like, and if he didn't, I would leave a bad review. Mike delivered the service paid for, and I feel that Mike deserves this review. Mike, if you are reading this, thank you for the help, and I hope you are well. - Matt, 2002 Subaru Impreza RS read more

Was a complete disaster. Paid them three months in advance to lock a date. Never showed up and did not call. Cost me thousands of dollars to drive my car halfway, Leave it at a friends place and ship again. Never trust them. read more

Javier!!!!! Very in you!!! You talked a good talk and sold me to use you when I had a better price. I rescinded my contract with the cheaper price, just to find out you never contacted me or answered my question. You said the car would be picked you o. 2 December, after several calls and text to you for an update and no reply. I literally paid someone to go see if the car was still there and it was. All this, knowing I was retiring from the Army and relocating to the south. When my car stopped in a small unknown town. So I left it depending on you and your word. I'm through, very very disappointed in YOU JAVIER!!!!! read more

If you ever need to ship a car - THIS IS THE WORST AUTOMOTIVE SHIPPING COMPANY OUT THERE! We are trying to get my daughter's car to her so she has it to move on to her next duty assignment and the experience has been a nightmare! First, the driver is the most obnoxious and rude human I have ever had the misfortune of dealing with and the Broker, we dealt with, Mike Moss out of FL has ghosted us since this whole ordeal started. The driver was supposed to be here on Monday morning, he showed up Sunday evening. He wouldn't come to the house, but instead insisted I bring the car to him at the entrance of our neighborhood... not a huge deal in the scheme of things. Mom was with me so we got more steps in when we had to walk back home, but still... When the driver arrived in California, he called my daughter and told her that she would have to meet him at midnight TWO HOURS away from the agreed upon drop off location. Ashleigh, needing/wanting her car, worked with her command to make the arrangements just to have the SOB tell her, "sorry, it will be more like 4am". Well that was just not acceptable and after many back and forth conversations with him... usually one sided, because he does not listen, she told him to get her car to her at the original location by 2100 (curfew) and went back to base and to bed. This morning at 0430 (0130 for Ashleigh), I received another call - he did it again! They were at the agreed upon location and he was of course, very late, but kept telling her he would be there "soon" and when she insisted he send her his location, he was still more than 2 hours out. I have never bashed an organization or person on a social media platform, but with as many Military friends and family as we have, I want you all to be aware... shipping cars to military personnel is common place - don't get taken by this one! We have learned out lesson and Morgan will be getting her car through a different delivery source. The worst part? He made her pay him two days ago!! read more

Terrible customer service. No accountability. I signed contract for a driver to ship car from Arizona to Florida. Driver canceled 12 hours prior to pick up. This was after trying to book a driver for more than a week. Driver wasn't booked until a few days before my departure date, so it was also difficult to plan and book a plane ticket. That ticket cost me 3x what it normally would have due to last minute purchase. All of it was so uncertain, sketchy, and last minute. Company still encouraged me to fly home and that my car could likely get shipped by someone within a few day. My "contract was with driver, not Secure auto shipping". Company never changed pick up location per my directions and found another driver which cost me more money, but was wrong pick up location . Again , no accountability. Now I'm in FL without a vehicle. Find a third driver at an additional $500 (total $1750) my expense and I receive my car 11 days later than was originally contracted for. I had to rent a vehicle for a week at great expense because it happens to be spring break now. Original sales person won't email me back. I've asked to speak with a supervisor multiple times. Crickets. I wasn't told about a $250 "reservation fee" being in addition to the originally quoted price/bid. Crickets. They have their "reservation fee" and don't care/no responsibility about anything else. I'll never ever ship a vehicle again . Never. Terrible, shady experience that cost me $2500 more than if I had just driven home and $1500 more than I had originally been told to expect. I'm so frustrated and nobody from this company will contact me. Mindy was nice and the only person who seemed to care. read more

My name is Jacob.I booked to transport my car from Seattle to Dallas through patrick@securewaytransport on September 12 ,2023.The driver didn't come at the arranged time to pick up my car.I extended it again because of the request of Patrick.It was also not successful.So I cancelled his service. He sent a message that I can't cancel the service.I arranged broadway transportation to pick up my car .After few days I noticed that Patrick charged $207 from my credit card.He was not ready to refund the money and also argued to keep the money.At last I was gone through credit card dispute to get money back.Don't trust this agent.He will try to cheat you. read more

If you care about customer service or about accountability or communication or really about anything related to the customer experience at all, I suggest you steer clear of hiring SAS. From the get-go, communication was extremely poor. I always had to call and ask where my car was, when it would be picked up, why it was late in being picked up, why I wasn't informed, how to get in touch with the driver etc. Multiple requests for information went without response. It gets exhausting. If you pay someone for their service, you shouldn't have to do that amount of legwork. I know that shipping brokers are only as good as the drivers they hire, but it sounds like SAS hires the cheapest and does not care about integrity. The driver refused to deliver the car to my door as agreed. And then actually tried to increase the price on me to extract a few extra bucks for himself on delivery! And then got all threatening with me, with "You don't need your car? Ok, no problem." This is wildly unacceptable!! And SAS was NO help at all in managing this problem. I don't ship cars across the country very often, but I won't ever use SAS's services again, and I suggest you don't either. read more

We have used Ross Abraham from Secure Auto Shipping on several occasions getting both of our sons cars to school. He is extremely professional and thorough. Many times I called and left messsages, if he cant respond right away, I always get a text from him informing me when he will call me back. He/we always have access to dispatch if we have any specific questions about the delivery (some drivers dont speak English fluently). All our cars have always arrived in great shape. read more

I will say Jaiver was nice and accommodating . However the rest was a complete nightmare . Don't waste your time. I would give a minus zero if possible . read more

I was quoted 3 prices for NH to FL and instead of honoring the lowest price ($900, $939, $963) they charged an even higher price ($975). Mike told me it would take 3 days to deliver, it took 5 days. Mike is very, very nice on the phone, he hooks you in, then it turns out he was dishonest. I do not recommend. read more

I had an awesome experience with this company. Ross and Mindy were helpful and proactive. I was very skeptical about the entire process and they were very honest and transparent with everything and got me a very good deal on a pretty difficult destination. I had to ship a car to my daughter in Boise Idaho from Florida. I quickly learned Boise isn't a hot spot destination for car shipping lol. But they made it happen a a great rate and in a very timely manner. I highly recommend them to anyone looking to ship a car. read more

My experience with secure auto shipping was mostly positive, but it went a little left at the end. Much like the lady prior, when it came time for them to be held accountable I was unable to reach them. However, When it was time to give my down-payment they never let my calls/emails go unanswered. Dimitri was my broker. In the beginning he was most helpful and answered all of my questions and even went out of his way to educate me about the world of auto transport. They weren't the cheapest, but I went with them because of his outstanding customer service and the fact that they offered door to door delivery service, at least that's what they advertised. My car was picked up on June 13th in California by a1 auto trans and arrived in Maryland only 3 days later. Sounds good right? I will admit, the service was really quick however, when it came time for delivery they told me I would have to pick it up myself. When I told the dispatcher that Dimitri guaranteed door to door service, he told me straight up "yeah that's just something brokers advertise to get business". After giving much push back he told me the driver could drive my car to me but I would have to drive him back to his truck, which is what I ended up doing. Although the driver was polite, I still felt uncomfortable as a woman driving alone in a car in a new city where I know no one with a strange truck driver. I called Dimitri and sent him an email to voice my concern and I have yet to receive a reply. Not that the reply would mean much because both parties already have my money, but I feel like an apology would've at least soothed my feelings. What he doesn't realize, is my business partner has 4 more cars to ship and I was going to recommend them without question, but due to his inability to at least respond to an email I will be skipping the middle man!! Sorry, but customer service is EVERYTHING to me!! read more

Secure Auto Shipping - Day of pick up - Vehicle Shipping Near Me - Delray Beach, Florida

Called them to ship my car up from FL to NY. Waited a few days for a driver. Finally got one, but then the truck broke down. (I paid $100 as a deposit for that delivery). They said wait 5 days and the truck will be fixed, or we can find you a new one. Well, 5 days came and went and no answer. 6 days. 7 days etc.. now I've waited 11 days for my car and it's still sitting in Florida. I tried to get my refund and they gave me push back for it, when no service was conducted. Eventually they blacklist your number and Mike Moss, the dispatchers and customer service ignore your calls. I had to download a Google Voice number with a different area code just to get him to pick up. Ridiculous. That is straight up disrespectful, especially when you just take someone's money and don't provide ANYTHING in return. read more

I would give a zero rating If I could. I used this company previously without any issue. This time driver damaged car and no one will return a phone call or follow up to get the issue resolved. read more

If i could give ZERO STARS I would. Stay away from Secure auto shipping. I never authorized the shipment of my car because the price kept changing. The broker,Bobby Laroque ( if thats his real name.. )kept chaining his story. I told him I was uncomfortable with all the nonsense and was not shipping my car with him. He charged my cc $275 saying he found me a truck. When I saw the charge on my statement I demanded a refund and asked our "taped" conversation be reviewed. I've left many many messages , with so called managers and accounting dept ( if there is one)... no one will return my call. I've now gone and disputed the rip off charge with my cc company. Do your self a favor and call someone else. Be ware of dirty brokers like the one I had. Best advise is do yourself a favor , DO NOT use Secure Auto Shipping. read more

I was apprehensive about shipping my car because of the type of business it is and it's so competitive by the brokers and I've heard many horror stories about shipping cars not being on time etc. but I found that dealing with Ross Abraham and secure auto shipping was a pleasure our driver Makar was great the car was shipped early and without any issues totally a thumbs up read more

Bad buisness. Still have not received my vehicle guy i spoke to is named mike rosardo. Its beeb 18 days and just giving me the run around. No one can get a hold of the driver. Vehicle Was picked up Dec 18 schedule delivery date was Dec 23 . still nothing.. DO NIT USE THESE GUYS BADD BUISNESS !!!!! FULL IF S#×T read more

It sucks that I have to give them 1 star because they don't deserve even 1 star. They bait and switch you and then put you in a position that you have to pay more money at the last minute. These people just SUCK!!!! read more

If I could give Secure Auto Shipping ZERO stars I would! I have had an absolutely horrible experience & will never use this company again! I was told that my shipment would take 7-10 days at most, however it ended up being almost 2 weeks! I was never informed there was any sort of delay with the 3rd party company (Olympia Auto Transportation) until the 10 days had gone by & I called asking where my vehicle was which is totally unacceptable. The arrival date kept getting pushed back with no offer of compensation! The lack of customer service service I received from both Secure Auto Shipping as well as Olympia Auto Transportation was unbelievable. I emailed and called multiple times and of course everyone has now "gone missing". Complete nightmare, never again! read more

They are totally scammers. Please stay away. We transported the car back in OCTOBER, 2021, still have not received the payment.

These are the last people you want to work with. Gave a low bid and then said if I want my car there instead of 1 week but in 4 days I need to pay $100 more. I did pay the extra and ended up getting the car 14 days later. Don't trust them, get everything in writing and be prepared to be lied to. read more

*****if you are a driver do not accept any loads form this company.***** they do not pay the drivers. they say 15 days to pay and then you will never hear from them. you call the office and all they do is transfer calls around and no one ever answers. i have yet to be paid for a load of $1100. read more

Lies and more lies. Mr. ROSS promised next day pick up and here we are 2 weeks later not picked up. Just happy to take a $100 dollar deposit for nothing. A real scam. Boycott this company and liars working in it. read more

Very bad customer service. I would give zero start if I could. Please stay away from this shipping company. I got this phone number from my car lease broker but I should have come to Yelp and see these bad reviews. My brand new car was at a dealer's shop, which was 3.5 hours away from my house. The track driver picked up my car at the dearer Friday night. I was told that it will be a next day delivery, so I was waiting for the whole Saturday. No one called me. I called them on Saturday afternoon. The customer service number led me to "dispatching" by pressing 2. I did it. The guy who answered the phone said he has no idea where the driver is at. If he works as a "dispatching" guy, he was supposed to find out driver's location. Instead, he said he doesn't know. On that day, I called the number 3 times, and each time, this useless "dispatching" guy answered the phone and kept saying he has no idea. My car arrived to my place on Monday. When the track driver came, he said Secure Auto Shipping told him to deliver my car by Monday, which was the different story I was initially told by this company. I am not sure if the driver told me the truth, but either way, I wasted my Saturday and Sunday for just waiting for my car to arrive. I would never ever use this company again. Stay away. read more

Very disappointed with the experience with this company. They took more than 2 weeks to secure a driver to transport my car, while my car is waiting in the port and paying the storage fee. While waiting, they told me that I need to increase the price otherwise no driver will pick up the car. I ended up paying $200 more than their quote to get my car picked and delivered. And their original quote wasn't the lowest. They were citing COVID as an excuse of not being able to find a driver with the original quote. While, it wasn't the case when I transport my car with another company. read more

UNPROFESSIONAL AND UNACCOUNTABLE!!! I am writing this review about Secure Auto Shipping. This company arranged the shipment of my vehicle, first with a land transport, then ocean shipment. At the time of booking I didn't realize this company only served as a broker with two other companies. They charged me a fee of $465 for this service. The problem occurred when they arranged for the truck transfer. Their agent arranged for my car to be COD, cash on delivery, in California knowing I was in Hawaii. The trucking company contacted me asking me how I was going to get cash to their company because they don't except payments from Secure Auto Shipping. When I contacted Secure Auto Shipping for assistance and explanation, the representative said, "sorry our agent had done this before... Do you have any way to get cash to the trucking company" When I asked why this became my problem when it was their mistake, he told me to give him a little time to try to figure it out. Well the next day, with the trucking company still calling me for payment that should have been handled by Secure Auto Shipping, every subsequent attempt to contact them has failed. When setting up the booking, my calls were answered almost every time , since, I have been unable to get through via the phone and have not received a response from them via email, text nor message through their website. Ultimately I had to go obtain a money order and send through express mail to the trucking company and wait an extra week for my car to be released to the shipping company. I have since had to contact the shipping company on my own to arrange payment and get info on the status of my car. My big question is what exactly did I pay $465 to Secure Auto Shipping for?? For them to make a shamble of my car shipment then leave me in the lurch? Feeling like my car was held hostage due to no fault of my own. Totally unprofessional and unaccountable. I would never recommend anyone trusting their valuable car to this company. read more

I was a little nervous when I had to ship my mother's car from her home to mine. There are a lot of scammers out there, but, Rey Velasquez at Secure Auto Shipping made me feel comfortable with choosing them. My mom's car was picked up on time and delivered in the same condition it was in when it left her home. I highly recommend using SAS and will definitely use them if I ever need another car shipped again. Thank you for making a difficult thing to do very easy!! Judy P. - Aldie, VA read more

These people are not good. They lie to you and tell you what you want to hear and then don't follow thru with their promises. Go elsewhere they SUCK read more

Flew all the way to Minnesota to get a car specifically paid for one day pick up and then they screwed me. Spent 2000 on flight, hotel etc and all they could say is sorry this happens. Confirmed yesterday that car would be picked up today and then I find out that is not the case. Will not ever do business with them again. read more