I took my puffer vest to get cleaned her after two small stains, when I picked it up I was…read morehorrified. Not only were the stains still there, there was two more stains and they STAPLED their papers to the hood of the vest leaving holes in the hood. They also stapled another paper to the coat hook inside and claimed they do this all the time, zero logic. I left a review, received a call that I would receive a refund and they would pay for the $300 vest. Of course neither happened so here I am.

Absolutely exceptional dry cleaning experience. Everything was ready exactly when estimated and for…read morea really fair price. They got stains out, new and old despite telling me the older ones would be difficult. The thing that took this from a great to exceptional service for me, was that they sewed a damaged part of my tie back together. Not something I had asked for or expected, but the kind of attention to detail that made me feel like more than just a priority.

I cannot deny how excellent this place is. Amazing tailoring service!!! Thanks, Nikola for rushing…read moremy order and applying great alterations to my dress. I've been a loyal customer for years and learning that Stephen has retired was hard but I'm happy that he left the business in great hands. Can't wait to return

This was such an amazing experience. Ask for Chris, he's an incredible artist when it comes to…read moretailoring. I bought my tuxedo for my wedding at a fancy-pants made to order website based out of NYC. They had my measurements, and all was set for the perfect tux. Well, when it finally arrived, it looked like someone had painted it on to my body. I could hardly breathe, let alone anticipate moving around or enjoying myself. Thankfully I came across Chris' website- "Stephen The Tailor". I quickly booked an appointment. Chris was kind, funny, and welcoming to me and my (now) wife. He put us both at ease, helping navigate all that needed to happen. Neither one of us imagined that the suit that was delivered would be salvaged. Chris, must have taken every stitch out of this three piece to reconstruct the perfect tuxedo for me. I still cannot identify what he retooled. Easily the mark of a true craftsman and expert tailor. The photos speak for themselves. It was the perfect outfit for the perfect day. The dry cleaning alone was flawless (my wife was wishing that's where she took her dress prior to our wedding)! Needless to say, I'm all in with this shop. They get the good dry cleaning, and Chris is hired to make all of my future suits! That's right, he's a bespoke suit maker, too. If only I had come to him first... he could have easily crafted this outfit- Jacket, shirt, vest... all of it. Save yourself the headache. Go see Chris. He's the only person I will be seeing moving forward! Thank you Chris!! You're a true hero to us both!!

I wanted to provide an update to this: I just gave them the…read morequilt today so while I haven't gotten the quilt back yet with the repair - the process to schedule was wonderful. Ilove that they come pick up and drop it back off - so convenient. They were so kind and heard all my thoughts about what I was looking for and said they would reach out with any questions. The update: When I first got the quilt back it wasn't what I expected with the material that was used for the patches. But I'm adding this part to speak to Burrell's incredible response and solution. He offered to rework it and was very sincere on making sure I was happy with the finished product. After I found a fabric that was the same material and matched the style better, he redid the patches, sent me pictures before redoing them to make sure it was what I envisioned, and returned my quilt again. I absolutely love it and am just so grateful for how he handled everything. Highly, highly recommend and will definitely contact him for anything I need in the future.

Everything! It was the first time I saw a mobile tailor and of course, first time using one. I was…read morenervous but the person that came to my home to take my measurements and the dresses needing to be altered, I felt comfortable. Off she left with my dresses. These were important as it was my son's wedding. Yes, I waited for the last minute. But, it worked out and the owner delivered them to me. Beautiful dresses, amazing work, timeless. A nod also to the finishing touches, garment bag and velvet hangers. The little things. I highly recommend this business.

Superb service and my go-to place for dry cleaning and alterations. They are reasonably priced,…read moreefficient and always deliver!

My husband sent his suit to be pressed for our daughter's wedding. When he picked it up, he was…read morerushed out of the store without being able to check to see if everything was there. The next morning, we realized the special buttons that go with the shirt were missing. We called and was met with a rude response and said everything was on video. My husband returned to the establishment with the suit. My husband was met with a very rude response and asked to see the video. The owner viewed the video at least three times, but refused to let my husband see it and told him to leave his store. This owner has no knowledge of customer service. Instead of trying to rectify the situation, he lied, was rude and hostile to his paying customer. I would not recommend this business if you expect to be treated with respect, dignity, and kindness.

Recently purchased a pair of new pants but needed an adjustment as one of the cuffs was a quarter…read moreof an inch longer than the other. After being assured they could make the adjustments, I waited a week and picked them up trusting their reputation. Upon taking them home it was immediately obvious they raised the hem of one leg by a whole inch and a quarter! Further, it seems they messed up once already during the process as there are clear tailoring marks further up the pant leg that were not there before. If they can make such amateur mistakes with something as simple as adjusting a hemline (ruining a pair of pants in the process), I would never trust them with more delicate alterations.

Amazing amazing customer service !! And all my work was done well, they really care about making…read moresure it's done to your liking and done to your requests. There were others there checking their work or picking up their clothes and they were all so happy ! So all good signs. Sent a few friends over already, and my one friend guessed to the penny what they thought I was charged and so the work really matches the cost my new go to tailors!

I highly recommend Elle sisters for your wedding dress needs. The owners were very kind, helpful…read moreand accommodating. I had some improvements added to my wedding dress and was very satisfied with the outcome.

Wonderful modifications to my daughter's wedding dress which is a family heirloom. She received…read moremany compliments - we couldn't be happier.

The staff at Besson's did a fantastic job on multiple alteration items, two of which were complex…read more They were very careful and attentive to details, and I'm very pleased with the results. Would definitely recommend!

I've been going here for years, and my clothes have always been cleaned beautifully. The customer…read moreservice had also been consistently good, which makes this experience even more disappointing. Last fall, I brought in a suede jacket for cleaning and was told it would be sent to a specialty cleaner because it was suede. When I checked on it in February, I was told it was taking longer because the suede cleaner had been on leave. When I followed up again last month, I was shocked to be told they had never received my jacket. After checking their system, they insisted I had never dropped it off. What disappointed me most was not even the lost jacket. It was the lack of accountability and the complete absence of an apology. I was not asking for compensation. I simply wanted someone to acknowledge what happened and say they were sorry. Instead, when I pulled the owner aside to express my disappointment, she looked at me with confusion, as though I was making the whole thing up.

I had a dress that I loved, and it needed major alterations in a short period of time. I stumbled…read moreacross SNS Alterations- all because I could not find parking. THANK GOD I DID. SNS did not disappoint. They actually added a corset to the back of my dress and shortened the zipper- in 4 days. I had my dress and the time of my life wearing it. Quality alterations, amazing turnaround time, and a whole lot of professionalism! The cost was very affordable for what I needed- oh they actually provided alterations for two dresses- in 4 days!

This place was a lifesaver!…read more I took in a floor-length bridesmaid dress for a rush Job. It was Wednesday late afternoon and I needed the dress to be let out in the hip area in time for me to pick it up at 11 am that Friday. The tailor took his time to really look at my dress and explain what he could do. He closed the pockets that were on the sides of the dress and used the little bit of extra fabric in the seams to give me the perfect fit. The quality of the work was great and I felt comfortable walking down the aisle without worrying about any wardrobe malfunctions. The pricing was very reasonable, and I will take more clothes to SNS in the future.

I'm so happy I finally found a tailor I trust! I've had a skirt taken in and the sleeve of a jacket…read morereattached, and both times the work was done well. I have a few more things I'll be bringing for tailoring now that I know they do a good job. I've also taken several pairs of shoes to be repaired, - heels replaced and a zipper replaced - and those were done well too. In all, I think it's a bit pricey, but I happy to pay it. I've had several tailors and cobblers ruin things in the past, so I'm willing to pay whatever the rate is to know my items will turn out well.

Horrible experience, horrible drycleaning, poor service recovery. Quite frankly I am surprised this…read moreplace in business, and even more surprised by its high rating. I've gone to several other dry cleaners with lower ratings but far superior results. I dropped off four shirts and two suits. The suits came back with white marks and weird chemical stains/marks all over them. I literally had both of them re-cleaned. Both of these were visible and easily noticeable in any quality assurance check. They lost one of my three shirts but ended up finding it. This is partially because, unlike most dry cleaners, they do not tie all the items together. One shirt was accidentally pulled and put on a delivery truck. I had to make a special trip back the next day to pick up the missing shirt. The shirts had yellow colouring on the colours and did not appear clean. I ended up having all shirts re-cleaned as well. I did not feel satisfied at all. I raised my concerns to management who offered me a free clean when I am back in DC again. Obviously given this experience I am not going to take them up on this offer - as my garments actually seem more damaged than cleaned. To me, the right answer is to refund my payment, improve their processes, and then ask me to come back. This did not occur. No apology, no remorse, just tried to explain that no one would see the damage or colour.