We stopped at Old Juan's Cantina for breakfast when my husband noticed a large screw stuck on his…read moretire, Lisa from the restaurant recommended Coastal Tires. They took care of the issue immediately and he was back at the restaurant in no time and ready to order his food. He said the guys there are very honest, helpful and quick.

We started our drive back to Gilroy from the Pismo Pier and noticed a very loud high pitch…read moresquealing coming from the drivers side front tire area. We stopped into coastal tires as we were scared to drive any further to cause more damage. They were extremely helpful even though they could not fix our issue as we needed to have the bearings replaced. they referred us to a full service shop and made sure we were safe to drive to it. Thank you again for everything and making sure we stayed safe.

For Tire rotation and check alignment as it needed alignment and I was there for oil change, due to…read moreYelps referrals not returning or responding back. I went to each to say they never responded back except 1. Now it says they served me but they didn't. I found Big Brand Tires on my own. They were good, at getting my oil change done, advised me that I needed an alignment so got that done as well. Big Brand Tire Service didn't make me wait.

I've been a loyal customer of Big Brand Tire in San Luis Obispo since 2021 and have spent thousands…read moreof dollars there on tires, maintenance, and repairs for my family's vehicles. I've also recommended them to many friends and family over the years. Unfortunately, my most recent experience has caused me to lose confidence in their inspections and workmanship. I brought my car in for an oil change, coolant service, and a comprehensive inspection, specifically asking them to investigate what I believed was an exhaust leak. During check-in, the advisor even commented that they could smell exhaust in the engine bay. At the end of the day, however, I was told no exhaust leak could be found. Within a week, I took the car to the dealership for a second opinion because I was still concerned. They immediately identified a cracked exhaust manifold. Their inspection also found brake pads measuring only about 4-6 mm remaining on all four wheels, despite Big Brand's inspection having rated the brakes as being in good condition. During that visit, the dealership also pointed out that my oil pan is badly deformed around the drain plug and told me the damage is consistent with someone using excessive force to remove a stuck drain plug. Big Brand has performed every oil change on this vehicle for roughly the last 80,000 miles, and I recall a previous visit where I was told the drain plug had been seized and was difficult to remove. After inspecting the oil pan myself, I found the deformation is severe enough that accessing the drain plug with normal tools is now difficult, and there's no longer enough clearance to install a Fumoto drain valve. I understand that no shop is perfect, and I wouldn't be writing this over a single missed item. What disappointed me was the combination of missing the issue I specifically asked them to diagnose, rating my brakes much more favorably than another inspection performed just days later, and the apparent damage to my oil pan after years of servicing my vehicle. I'm hoping Big Brand will step up and make things right, because until this experience I had been happy to recommend them.

We were traveling from out of town and our Jeep broke down. Other shops were closed on Saturdays,…read morebut Big Brand wasn't. They were quite busy, but got us in and out the same day when we really needed it. The mechanic and manager stayed 40 minutes after closing so they could finish the job. We highly recommend BigBrand!

The whole team is very accommodating at Big Brand. They worked with me for the past week because I…read morehad a nail in the sidewall of my tire... they saw me daily as I was trying to maintain the tire pressure. And , they did a special order because my tire is is no longer being manufactured. And it's larger than your typical 18 inch wheel. GREAT JOB !!!!

We had an outstanding experience with the Service Department at Trailer Hitch RV in Nipomo, CA…read more Steve and his team truly went above and beyond while servicing our 2021 Grand Design Reflection. From start to finish, the entire team was professional, knowledgeable, and genuinely committed to making sure everything was done right. What impressed us most was their ability to find solutions whenever an issue came up. Instead of taking shortcuts or giving excuses, Steve and his team took the time to troubleshoot, communicate clearly, and make sure we left completely satisfied. It's refreshing to work with a service department that takes so much pride in their work and truly cares about their customers. Their attention to detail, honesty, and dedication to quality are second to none. If you're looking for an RV service team you can trust, I highly recommend Trailer Hitch RV in Nipomo. Steve and his team have earned our confidence, and we'll definitely be returning for future service. Five stars all the way!!!!!!

My wife and I live in Hawaii but travel to So. Cal often to visit our kids and grandkids. We…read moredecided that a 5th wheel would make a perfect tiny home when we visit and to travel around the country in our retirement years, splitting our time between the 2 locations. I looked for over a year comparing prices and floorplans and found the right RV and best price at THRV in April... a Wildwood Heritage Glen 286rl. We settled on a price and booked a quick trip from Hawaii. It was worth it! When we arrived, the team at THRV had the RV prepped and after a thorough inspection we closed the deal, hitched it up and have been in love with it ever since. It had only a couple minor problems that were quickly resolved. To everyone at THRV, the sales team, service group and admin staff for making our purchase so easy and being so helpful a big ALOHA!