Back story: I bought a used 2013 CX-5 there February 2017... September I get a notification in the mail about a recall on the trunk doors; nothing major or too important to get looked at right away. January of this year I set up an appointment there to get the recall dealt with. When you set up an appointment on line it asks if there is anything els needed to get looked at so I said that there were 2 things: 1. the rain delay knob has never worked and I'd like it fixed. 2. The bluetooth is staticky when I make phone calls. When I bring the car in Jack in the repair shop asked me about the 3 reasons why I'm there and I explain to him that I'm not sure if it's the bluetooth or the phone connection through the USB, but when I make calls its very scratchy. I also explained the delay isn't working on the wiper and I'd like for them to take a look at that. I go to the waiting room for about an hour. Jack then comes out and asks "when did I get my windshield replaced?". I told him never... it's the one I bought with the car. He said no it wasn't. We went back and forth a little bit and he insisted that there was no way that that was the windshield I bought with the car. I told him I bought it used here so maybe it was replaced by the first owner. During our back and forth he said the reason he was asking is that the rain sensor is what was broken, not the knob by the steering wheel. I asked him to run a carfax which should show and work done to the car since I bought it (I think) and he said they don't do that. I asked to speak to Barry who was one of the guys who sold me the car and, from my memory, reasonable and pleasant. This must have set Jack off because he said "go talk to Barry, he's down the hall, he's going to tell you the same thing- we didn't sell you this car with that windshield and were not responsible for the broken sensor". After I found Barry (without Jacks help) I started to explain what was going on. About 1/2 way into telling Barry my situation, Jack comes into the room and says "this guy replaced his windshield and the sensors broke! We aren't able to fix it". Now this is the THIRD time Jack is telling me I replaced a windshield I know I didn't... I was pretty close to telling him to pound sand but Barry stepped in. Barry informed me that I could get my windshield replaced free in MA (which I didn't know) if there was a chip in it. Coincidentally, there was a chip in it from the week before. He said when it gets replaced, the shop I bring it to should be able to set the sensor up again and everything would work out; if not, he gave me his card and said to call him. On my way out I asked Jack who I still had to deal with since he checked me in if they looked into the phone issue. He said theres nothing wrong with the bluetooth. I asked if he check the USB like we talked bout what I came in and he said "you wrote theres a problem with the bluetooth, thats what we looked at... there's nothing wrong with it." The guy who did the work on the car was standing there and said he hooked up his phone to my USB and made a few calls and it seemed to work fine. At this point all I wanted to do was leave so I accepted that answer and left. Barrys suggestion: The wind shield replacement buys said that the sensor was just missing a piece and I should contact the dealer who I bought it from to get it fixed. (in the back of my mind this is what I expected to happen) I called Barry twice and left messages- no response... I'm done with this guy In the mean time I get a message from Christine(?) at Mastria who wants to ask how my experience at Mastria was. I call back 3 times before I get a hold of her. She seemed sympathetic and concerned and told me I should tell Adiel (head of service?) about my experience with Jack so I get transferred to his voice mail. I leave a brief message, nothing to detailed, with my name and number and agin I never hear back. Bottom line is their show room is nice, the buying experience was OK (typical car buying experience) but the service and attitude I got after I signed my name to the papers was completely frustrating. End of the story: I looked up on line how to fix this issue with the sensor and all I needed was a $14 part and I installed it myself... read more

I had one of the worst sales experiences ever at Mastria Mazda. I had an appointment at 5:15 to test drive a cx-5 and showed up early. I was immediately informed that they are very busy and that we may not be helped right away. Totally understandable, everywhere is short staffed right now! HOWEVER please do not let us make an appointment for 5:15 if you are going to rush us through the process. We even asked what happens at 6:00 if we were not finished and the man helping us said "well I get time and a half!!!!!!". When it came to my trade in, the salesman named a few things wrong with it that was decreasing the value. I asked how much more I could get for it if I got these issues fixed and he said "well it's not going to go up leaps and bounds if that's what you're thinking" and also threw in the phrase "we're not a charity" at one point in time. If they are not willing to negotiate ANYTHING than that is fine but there is no reason to get rude and snippy with us when we try, especially when buying a used car. As far as I'm concerned negotiation is a HUGE part of the used car buying process. Overall, it was just a terrible experience. The salesman seemed like he could care less if we purchased the car or not and was short, rude and snippy from the start. He seemed annoyed with the few questions we asked and made it seem like we were an inconvenience to him. I understand that he may have been having a bad/busy day so I want to give him the benefit of the doubt but that is no excuse to treat us like trash when I was there to spend a significant amount of money. I would not recommend this dealership to anyone. read more

My girlfriend Catherine and I would like to sincerely thank Mike, the manager, and Kevin Sanderson, our attentive sales representative. We had an AMAZING time purchasing our first Mazda vehicle together. The dealership looked brand new and all of the offices were very clean, transparent, and organized. Everyone was respectful and attentive to our needs. It was our first time purchasing a car together. We tried the Mazda CX-5 Grand Touring with the premium package. If you like a balance between luxury & technology, I guarantee you will not find another compact SUV that compares to this vehicle! WHEELS FOR LIFE. If you don't want to worry about paying a fortune for new tires in the future, Mastria Mazda gives you wheels for life (I think it's a $700 credit if you renew all the tires). That's right, for life. Our browsing experience... I didn't even have to browse the lot. I asked for a fully loaded CX-5 and Kevin pulled up the vehicle ASAP and tossed me the keys for a test drive. He explained all of the features and specs clearly and concisely. He kindly answered all our questions and really made the purchase experience very engaging and satisfying. We also tried the fully loaded Subaru Forester. After 10 seconds sitting in the Forester, I didn't even have to test drive it - I already knew it was missing a lot of the specs that I wanted from the CX-5. Kevin was down to earth and was very sincere in making sure we chose the right vehicle. We also got some nice thank you emails and a hand written card in the mail - a every nice touch that you don't see nowadays. Financing... We bought the car the same day. Credit approved, paperwork signed. We were literally done with test driving 2 cars and all the paperwork in a matter of a few hours. The finance guy (can't remember his name) was very helpful in explaining all the addon packages (we decided to add the interior/exterior protection). Picking up.... Another employee, Mikey, was the last person we saw when we came to pick up the car. Mikey was very detailed oriented and explained all the technical features of the vehicle, keys, alarms, etc. He even stayed 40 minutes after the dealership had closed to make sure we understood everything about the car before we drove off. Very nice guy and he never rushed through any of the details! We were very pleased with the entire experience. The knowledgeable and professional staff made us feel very comfortable - comfortable just like the new heated leather seats in our CX-5! I would absolutely recommend working with Mike & Kevin and buying any vehicle from Mastria Mazda! Best, Brian & Cathy read more

The customer service here is great! Tom in sales was fantastic! He made the test-driving and car buying process really low key and straightforward. Mike B in finance also helped ensure that buying a car (the first time in nearly a decade) was smooth. Would highly recommend to anyone in the market for buying a new car! read more

I am not very knowledgeable when it comes to cars but NiMan and Mike were so patient and helpful! They got me a great deal and really cared about my happiness. read more

I did not purchase my car here but recently used their service department for diagnostic work. I've had mostly bad experiences with car dealerships over the years with few exceptions but this is one of those exceptions. Without getting into too much detail, I can say that everything about the process was smooth, professional and transparent. Service advisor ZACK RUSSELL was great. They sent a video from the technician explaining the issues with the car. The communication was excellent and I didn't feel pressured into doing anything. I would not hesitate to recommend this dealership to anyone. Plus I've always felt that Mazda's are highly underrated vehicles that are far superior in quality compared to many other maje read more

I was so impressed with Taylor, who sold me my sweet Infiniti G37x. The negotiations were fun (amazing, yes?) and she worked hard to assure that the paperwork was processed quickly, as I was buying from out of state. PLUS, she surprised me a couple of months later with an extra key to my car! Ask for her when you visit Mastria Mazda, for sure. read more

I had an excellent experience at Mastria Mazda. I had a test drive on Sunday and parked my 2018 CX5 in my garage on Tuesday night. Thomas was professional and knowledgeable; my test drive was about 30 minutes long. Very thourough, I knew all the driving features on this vehicle before I left the dealership. When I picked the vehicle up Thomas went over every single interior feature. The GM, Barry Chew, was extremely helpful by coordinating all the moving parts that made my car buying experience smooth and stress free. read more

I had a horrible experience at Mastria Mazda. I felt disrespected by the salesperson who was inappropriate and rude. I went to Quirk Mazda in Quincy and the experience was like night and day. Needless to say I purchased a car at Quirk Mazda. I went into Mastria Mazda prepared to purchase a car but walked out feeling like the unprofessional salesperson needs some serious customer service training, or maybe just some common sense courtesy for others. Mastria Mazda should seriously consider some basic training of its employees. read more

Bought a new 2018 Mazda 3 today Thomas Belliveau is a wonderful salesman. Really knows his stuff. Told me all of the features and how they work. Went to several dealerships today. By far the best knowledge and experience over all dealerships in the area is Mastria Mazda and a great salesman Thomas Belliveau. Thank you read more

I'm a firm believer that most dealerships are filled with people trying to screw your over not this place. I've been coming here for 4 years since buying our CX9 and the experience from purchase to service has been outstanding. The best dealership that I have dealt with hands down. Everyone is very helpful, the service department is very good and transparent talk about top notch service. I would recommend anyone come here for their MAZDA. I drive from Tiverton RI every few months for service and I'm never disappointed. They just remodeled too and it's beautiful in there. A+ read more

Incompetent and unprofessional sales staff/management. Don't bother wasting your time. Went to look at a car and they treated me like a child. Also if your looking for a GT500 look elsewhere because they are asking $10,000 over what it's worth. They will also tell you that it needs to go through the shop and lie about dates in which it will do so. According to them it should have been in twice now and hasn't even left the parking lot... read more

The engine on my car blew 1 1/2 hour from my house and I ended up having it towed to Mastria. Adiel and Zach kept me well updated on the extended warranty process and the progress of the repair. The loaner was in excellent condition. The whole process was so easy and effortless. It's been almost a month and the car is running great! read more

I recently purchased a CX-3 with just under 6000 miles. Although I did search Pre-owned Certified when I got to the dealer I was told the Mazda was Mastria certified which just meant the actual vehicle warranty. I was told if I wanted the Mazda certification I would have to pay just over $500.00 extra, as that is a cost they have to pass on to the customer. Very disappointing. Just beware if you are interested in Pre-owned certified it is an added cost above advertised sticker. Staff were personable and accommodating. read more

When you watch movie, you always think, "Car sales men aren't really like this." Well guess what, this dealership is picture perfect to the movies. This place is so unorganized and disrespectful to women, it's actually repulsive. I was buying this car by myself as a young woman and had brought a guy along for some help because I didn't have much experience with car buying. I got asked the SAME question SIX times by their finance guy because he was "just checking" but never batted an eye when the male gave him an answer. I had to deal with them calling the guy when there was a problem when he had nothing to do with the car, instead of me, who was buying the car!! Truly frustrating. I also had to deal with them taking double the amount of what I was putting on the car, out of my account and almost wiping my whole account. I had gone into the dealership Monday night, after waiting an hour for the finance guy when we had made an appointment and showed up on time, I then HANDED him a personal, hand written bank check. The next day, Tuesday, he called the guy who I was with instead of myself that they were having a problem with the check because I have a smaller credit union. I called him and asked him what was going on and he replied with, "Well I said I needed a bank check, I thought you knew what that was." BUT he had ABSOLUTELY no problem taking that HANDWRITTEN check the night before. He even gave me a receipt for it before we left so it wasn't like he just took it and put it away! I had to rush out of work early on Tuesday because I needed the bank check to pick up my car the next day, Wednesday. Wednesday rolled around and I have my bank check. Mid-day Wednesday, I checked my bank account and saw that they had cashed my personal check that they said they couldn't cash for 10 days and that they would give back to me when I came in to pick up the car. So now $9,000 cleared from my account, I drive to the dealership after work and the sales guy who I had been working with replies with, "That's great news the personal check went through!" Absolutely, no communication between the sales and finance guys. Then the manager wanted to keep my bank check "just in case my personal check bounces back" aka I would still be out $9,000. I said absolutely not. I gave my plates to the sales guy to put on my car and then got my keys and know the only time I will have to go back there is for my registration. I call the place two days later, now Friday, to see if it is ready because I was headed out of town for the weekend. I talked to a secretary and she said they still need my plate numbers. The same numbers that were on the plates I handed the sales guy on Wednesday. I gave them to her and hoped that this will all be over soon. Nope. I get a text from the sales guy on Tuesday, a day before I need my registration that he needs my plate numbers. Again, the same plate numbers I have now given them 2 other times. Every single person I talked to at this dealership, which was probably 8 people, didn't communicate to the next. Even after my experience, the sales manager reached out to see how my experience was and I told him every detail of what happened during my experience and that it was very unacceptable, more happened that I can even write about. A few days later, the general manager reach out with the customer care person on the email following up about how my experience was and forwarded over what I had sent the sales manager. I have not gotten a single call or email regarding my experience truly reflecting that they do not care about their customer's satisfaction or making it right with the customer. I did get a good deal on my car but WAS NOT worth the headache I had to deal with this and would encourage others to find somewhere else. read more

I bought my 2014 Mazda 6 from Mastria Mazda. The buying experience was fairly typical of what you'd probably experience anywhere but what has made me a huge fan since is their service. They have a "tires for life" service program, which is a gimmick but a nice gimmick and it got me to try their service after the purchase (despite my traditionally avoiding dealerships for service). Their service department is so customer-centric and of such high quality that I continue to use them religiously despite the fact that I have moved and now live 40 miles away. Yes, the free tires are great but truly, the driver for me (no pun intended) is the service team. They are unrivaled. read more

My experience with Mastria Mazda was excellent. I just purchased a CX-5 and love it! My salesperson was Dereck Viveiros he was very knowledgeable , friendly , and not pushy at all. I highly recommend Dereck ! read more

Do you enjoy bait and switch? How about having your credit harmed due to someone else's laziness and incompetence? Isn't it great when someone screws up, admits their mistake, offers to help make it right, then totally bails when their boss gets word? How about having to sit on hold dozens of times and reasoning in vain with 15 different CSRs to try to get those mistakes corrected? If these things make you happy... first, seek help. Then get yourself down to Mastria Mazda! Home of ruined credit, bait & switch, and a 6 month wait for your new car! read more

This was the best new car purchase experience that I have had. Great job to all who helped me especially Derrick!

I had been looking for a car all summer to replace my 18 year old Volvo, the only car I have ever had since I myself was 18. I had my eye on a CX-5 Touring and had shopped around a few Mazda dealerships for a fair price. We had an excellent experience thanks to Dereck, who was very friendly, hardworking, transparent, and honest. He sold me a certified "pre-owned" 2018 CX-5 Grand Touring for the price of a new Touring. I had been looking for a Touring but this was a loaner GT with 4000 miles on it, which not only had a 3 year warranty but also had an extended pre-owned warranty on top of it. The price of the car itself came out to $4000 less than the fair price of a new GT, basically a dollar a mile. The negotiations were reasonable, and they had the car cleaned and detailed before I came to pick it up a few days later. On top of all that, Dereck has stayed in close contact every step of the way, and has even kept in touch after I drove away to make sure I understand the manual and answer any questions I may have about the car...and I have had a lot of them! Thank you Mastria Mazda! read more

First time in - great fast service, friendly people and a free car wash!! Highly recommended

I recently purchased a used vehicle from Mastria Mazda and would highly recommend this dealership when shopping for a new or used vehicle. My salesman (Jimmy Vibert) was professional and low pressure, allowing me time to make my decision without pressure or typical car salesman tactics. Also, a nice added feature is new tires for life if you perform routine maintenance at the dealership. read more

My experience with this dealership has been subpar. I saw the ad on cars.com for a Mazda Certified vehicle. When I went in, they said it wasn't Mazda certification, but a Mastria certification. They said it was $1000 extra for the Mazda certification. I showed them the ad online and it clearly stated MAZDA certified. They argued for a bit longer then relented and agreed to honor the price listed online. I saved a copy of the ad just in case they went back on their word. It was black and white and no reason why we needed to argue over this. So, be very careful and make sure you're getting a Mazda certification and not a dealership certification. This event left a really bad taste in my mouth. But I really liked the car and purchased it. Because I felt I couldn't trust them, I asked for a copy of all the important documents, including their Mazda certification inspection sheet. Good thing I did. A couple weeks later, on 30 Dec, my family was in town and one of the back seatbelt buckle did not work when I picked them up from the airport. This is a safety issue that should have been caught in the inspection. I believe line 83 in the 160 point inspection. I called them on the morning of the 30th and they told me to call local dealerships to get it fixed. I called around and either no one answered or they wouldn't be able to fix it until a couple weeks later. I called Mastria back no less than 7 or 8 Times and by the time they answered, they said it was too late and I would have to wait until 2 Jan to talk to the service department. So no seatbelt on 30 Dec, 31 Dec, and 1 Jan, and possibly longer. What am I supposed to do with my family until then? They couldn't care less. They either didn't perform due diligence during the 160 point inspection or they sold me a car without disclosing a known safety issue. When I brought this up, they suggested... how do we know you didn't break it? Are you kidding me?!? It was the first time this buckle was used. Then they suggested it might be the sub-zero temperature. I said... so seatbelt buckles are supposed to fail below 0 degrees? So now I wait for a resolution and while I'm waiting I will consider the consumer protection offered under Massachusetts law. I feel so incredibly ripped off by this dealership and cannot in good conscience recommend it to anyone!!! read more

I recently had a great experience working with Colton! He was very professional helping me (and my fiancé) looking for a new Mazda. We had been through 3 or 4 different places but ultimately felt most comfortable purchasing from Mastria- largely in part to Colton's professional appearance, knowledge of the vehicle and pleasure of working with him. If you are looking to purchase a new vehicle, be sure to ask for Colton!! read more

Went in for a service appointment, they took my car in right away and it was done within the hour! the people are fantastic- very nice customer service. They have a nice waiting area with a tv to watch as you wait read more

So happy with the service dept. they were able to assist me with diagnosing and solving my problem the same day when the Mazda dealership in Brockton failed to meet simple customer service standards. THANK YOU! read more

What can I say? This dealership is top notch. This is the 3rd car I have bought from them. My sales consultant was Peter. He was extremely professional and made sure I was happy in the right vehicle. The sales managers, Jon and Mike worked tirelessly to get me a great deal. And finally, Colton was my delivery coordinator. He was helpful and making sure I knew all the bells and whistles of my new car. I highly recommend this place to everyone I know. Their customer service is outstanding! Buying a car is stressful and mastria mazda makes the whole process smooth and easy! If I could give them more stars I would!! read more

I received a response from my previous review and Mastria claims that Donna, their customer service manager, sent me a letter explaining their position. Again, this company failed!!! I never received this letter. Additionally, I had to get four new tires which I had installed at Mattie's Tire in Middleborough, MA. George has treated me with respect and the utmost professionalism unlike Adiel and Eddie at Mastria. Coincidentally, when I was having my tires installed another customer of Mastria was having her tire repaired at Mattie's that had her tires installed at Mastria. Her story was even better than mine. When they put her tires on, they forgot to secure the lug nuts and she went onto the road and her tire flew off the car. She also said she would never go back to Mastria. I would love to hear their explanation for this one. The biggest complaint that I have for this company is the lack of professionalism shown to me. By the way, I never expected to get a new set of tires that again was an assumption made by two of your male employees that chose not to listen to a word I said. And your female employee going along with what they said and choosing not to listen to me either. I am still waiting for the letter, maybe she kept a copy for her records. If so, mail it, I would love to read it. read more

Best car buying experience ever! I drove over an hour to get there after going to two other Mazda dealers in my area and I am glad I did. All of the staff I met and worked with were very professional and helpful. I want to give special thanks to Dereck my product specialist (salesperson). He was great and I highly recommend him. He provided a detailed overview of the vehicle and you can tell he knows the product well. And when it came time to discuss the terms of the deal he was very transparent and never hesitated to answer my questions in a straightforward manner. But most of all I got the impression that he really cares about his clients experience and wants to make the process as easy and painless as possible. read more

I have never had more of an unpleasant experiences when dealing with any sort of transaction. I not only did not feel like a valued customer, I did not feel a very valued person. My boyfriend and I got a ride to the dealership and were planning on picking up his new car and then driving it home. After waiting over three hours of signing paperwork and putting down non-refundable deposits, we took the car for a test drive with absolutely no professional input from the sales associate, who seemed, at the time, quite condescending. It is my understanding that any individual about to spend a fair amount of money on a car is a highly important customer, and this was not the case. Then, after another hour of waiting, the deal was finally done (much to my cringing) and we asked for the keys. Now was the point, after 5 hours at this dealership, that they mentioned they would not be taking care of any registration or licensing, and that we would not be able to drive the car until this happened. Most dealerships are accommodating, either registering the car on site so one may sign then drive, or lending out some sort of car so that we would at least not be stranded in Raynham Massachusetts. Yet, after 5 lengthy and uncomfortable hours at a very unprofessional car dealership, we took an uber home. Ironic. (We revoked the deal on the car, but of course, did not see those deposits again). Lesson learned. Uber! read more

Stopped by during my lunch on a Tuesday to look into buying a Mazda5. After walking around the sales floor and lot for 10 minutes looking for someone to help me, I couldn't find any salesperson to help. There's no way I would buy a car from them... read more

I recently purchased a mazda cx5. Had a great experience with our salesman ,Bob, and mastria auto group. Would definitely purchase from this dealership again. read more

This is by far the worst car dealership I have EVER dealt with. First I spoke with a sales rep over the phone who specifically told me to visit the showroom and ask for him or the sales manager. Upon arriving I was told that I could not speak to either of these individuals and I was taken to salesman's desk where I was asked a series of questions which were not necessary as I informed this individual upon sitting down that I knew exactly what car I was looking for. After asking questions for another 5 minutes I was informed that I could not see any cars or even be informed of pricing on cars until they checked my credit and had possession of my current vehicle to appraise in order to "save me time". After being told I was wrong for informing the sales rep that there was no need to run a credit check BEFORE even looking at cars he became upset and I attempted to leave. A second sales rep stopped me and I decided to give him a chance. After almost identical treatment I was given a price quote of $50 under sticker price in order to "compensate" me for my initial encounter. I deiced to leave and received a barge of calls and emails the following days. Despite the fact that I spoke with someone at the dealership and had my number removed calls continued averaging 1-2 a day from the same individual over a 3 week period. Upon calling back I was told that this sale rep had just created a duplicate account for me the day after I had myself removed. This is by far the worse experience I have EVER had with a car dealership and I will never go back there. The dealerships approach to sales is archaic and just rude. In my experience at Mastria the customer does not come first the sale does. Buy your vehicle anywhere else. read more