So happy with the quality of work, timeliness, and value. Robert had excellent communication, his…read morequote was spot on, and he went out of his way to reuse parts that he could and sourced quality replacements! We received the car back much cleaner than it was when we dropped it off...INSIDE and out. My daughter's 20 year old car looked nearly new!

After my car was damaged, it took at least seven weeks for Russ to finish the repairs. Never was…read morethere a word of empathetic understanding about my situation in using uber everywhere, nor even a phone call -- I was the one who had to call them to find out how the car was coming along. He often sounded disgruntled that I'd called. I wouldn't recommend. Sorry.

Great people, great service. Highly recommended!! They do a…read morequality job and take great care of you and your vehicles. Clean truck and friendly.

Absolutely TERRIBLE! These people never called to confirm and just took our car! We had made other…read morearrangements and we're waiting on confirmation. These people said they wouldn't be available until 8-9 and picked our car up before seven without even notifying us until they were a block away from our house! This is fraud! Then we HAD to pay them to get the car back! Ridiculous!

I had Lifta respond via AAA to replace my flat tire. My technician was actually great. He was…read morepersonable. It was snowy and he worked quickly so I could get on my way. Unfortunately, the spare tire wasn't tightened (Which I didn't realize). I stopped twice on my way home to double check to be sure I didn't have a second flat tire. I only drove the car home that Saturday, and my husband drove it Monday morning to have the tire replaced. It didn't go any other place. My husband also thought he had a flat. When we took it to be replaced, the service tech sent us a video of how loose the tire was. Well, the loose tire damaged the tire studs. We had to pay $406 to have new tire rods put on. We have a video showing the loose tire, an invoice from the service department saying the damage was from the spare tire not being tightened. AAA and Lifta refuse to reimburse us for the $406. Sad that the tech was so nice, but this is terrible service.

Fast and easy. Rami was quick to show up and help. competitive pricing. prompt delivery. give them…read morea call for all your towing/roadside assistance needs!

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

I called for a tow and 30 minutes later CJ showed up. CJ is a total professional. He was…read moreextremely knowledgeable and skillful. He worked fast but also took the time to prevent further damage. The entire experience from talking on the phone with dispatch to the recovery and payment was easy and very painless. I wish every business was as Professional as Smith's Towing. I will be using Smith's again. 5 Star's.

I had an accident and my car was sent to Schottmillers. The service was IMPECCABLE. The customer…read moreservice was such a breath of fresh air. Every person I spoke to was so pleasant, patient and helpful. I received my car back in amazing condition. I was expecting my damages to be repaired and that's it. My vehicle was detailed!! Vacuumed, interior wiped down, my child's clothes that were left in the car were FOLDED All loose toys were collected and put in a bag for me. I even think the outside was cleaned as well. It looks brand NEW! The goodie bag was also such a thoughtful touch. I would 100% recommend this shop for anything you may need for your vehicle.!

This is the best Auto-Body shop in the tri-state. The work is beyond comparison with other shops…read morethat I have used over the years. They are very busy because of this reputation but it is well worth the wait. I just got my truck back today and this 2004 Tacoma looked like I just drove it off the new car lot. The care in the details and customer satisfaction will have me coming back here for the rest of my (vehicle owning) life. Thank you, Thank You.. THANK YOU!!!!

Took my Ford escape in to them to fix my transmission and had it for a couple of weeks then told me…read moreit was fixed and charged me all most $1500 and I only had it for a couple days and was having trouble with the transmission and took it back to them under there supposed guarantee and had it for almost 3 months and then told me that they couldn't fix the problem and turned around and charged me another $500 for doing nothing to fix it in order to get my car back. Tried to talk to the supposed Manager and he was a total joke and shouldn't be running a place like that. Now I will have to take them to small claims court and deal with all that headache in order to try and get my money back. In my opinion do not have any work done there or you want be happy.

The worst experience I have ever had!!! Very disrespectfu! poor customer service poor communication…read moreand no accountability

FAST, FRIENDLY & FAIR PRICING!! What more can one ask…read morefor??! I looked up 24 hour towing service, called the order that popped up on google; the first 2 went straight to voicemail but third times the charm! Pete answered & literally saved the day!! He said to give him 15-20 minutes & showed up like he said he would, he was also able to give us a great recommendation for a mechanic. SO THANKFUL FOR YOU, PETE!! Fingers crossed that I won't be needing towing services anytime soon... but if I did Pete will definitely be our go to!!

My daughter's car got a flat tire in the middle of nowhere.. we called them and they not only gave…read moreus a reasonable price for towing but also got us a new tire and installation for cheap! They said they would be there in 10 minutes..THEY WERE THERE IN 10 MINUTES! HIGHLY RECOMMENDED!!!!!

We've used them more than once, a quality job every time! Two thumbs up for them . They are…read moreprofessional in every aspect.

Had a great experience with D&J. My F150 was rear ended. Took it to them for the repairs. First…read moretime working with them, and was impressed. They were very understanding, informative and helpful. Very patient with the insurance company that really difficult dealing with. They got my truck fixed and it looks brand new again.