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    Mathis Outlet

    3.0 (4 reviews)
    Closed 10:00 am - 8:00 pm

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    Galaxy Home Recreation

    Galaxy Home Recreation

    2.3
    (11 reviews)
    3.3 mi

    I spent over $11,000 on a pool from this company just two weeks ago, despite living an hour and a…read morehalf away. I trusted their recommendations and purchased the pool vacuum they sold me. I followed the instructions exactly, and a part became permanently jammed into another during normal use. When I contacted them, I wasn't asking for anything unreasonable. Instead of taking care of a customer who had just spent over $11,000, they wanted me to pay $30 in shipping for a replacement part worth around $10. That isn't good customer service--it's nickel-and-diming customers after the sale. The issue isn't the amount of money. It's the principle. Businesses that value long-term customer relationships understand that taking care of a loyal customer is worth far more than squeezing a few extra dollars out of them. As a result, they've lost all of my future business. I won't be buying chemicals, accessories, replacement parts, or recommending this store to anyone. I'll be buying locally or from Amazon instead, where customer service is often far better. If you're considering spending thousands of dollars here, ask yourself how you'll be treated once they've already got your money. Unfortunately, I found out the hard way. *NOTE: Real 1st name not real last name initial but they know who I am!!

    Update. It's been a month and we're still being fed lies and now have a pool with a crane sitting…read morefor a week in our front yard! Holy cow. You think it won't get worse...IT DOES!!

    Photos
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    Home Theater Seating
    Trampolines and Swing Sets and Basketball Goals
    Trampolines and Swing Sets and Basketball Goals
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    Ashley Store

    Ashley Store

    2.9
    (88 reviews)
    0.0 mi
    $$

    Second time going through this store where we were asked to be left in peace and constantly…read morebothered. Today, we were greeted upon entering. I explained that we were just looking and would let them know if we needed help. This was returned with asking my name. I explained that we were heavily pressured last time and we just want to be left to look in peace. We then continued looking. 5 min later the same salesperson approaches and hands his card. I accepted and said thanks again, and would let him know if we need anything. He then started sales pressuring again and I told him he was pressuring us and he responded with "no I'm not, I'm just having a conversation." I told we could easily just leave and he proceeded to argue with me that he wasn't pressuring. No ability to read the needs of a customer. No respect for the customer boundaries. I flicked his card back at him and we left. Never returning. Don't bother coming here unless you like being told you're wrong for not wanting to be bothered.

    Bought a bedroom suite from ashley, worst experience ever. We ordered these in January and still…read morehaven't received decent furniture, and it's now May 7th. First, the 2 nightstands were damaged and had to have them replaced. Than we had to wait 2 months to get the dresser, and when it finally showed up one of the corners was completely broken off. We requested a replacement. 2 months later we get the replacement, and 4 drawers are damaged with a chunk of the dresser itself gone. I've asked for a refund. I'm so tired of messing with these people. Mark my words, DO NOT BUY FROM THESE PEOPLE. You will regret it.

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    Ashley Store
    Ashley Store
    Ashley Store

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    Family Leisure

    Family Leisure

    2.2
    (64 reviews)
    5.5 mi
    $$$

    We purchased a 30ft above ground pool. The day before installing, they informed us that we needed…read more9 tons of sand (additional cost) we had been told that the price included all installation needs. Wrong!! They showed up to install the pool at 5 pm on a Tuesday evening. They did not use all the sand asked for and left it piled on my grass. The installer was very unprofessional with me when he said we may need more sand, why the did not use what was there he said it would not help. They were unable to complete the installation and left at 1030pm, said they would need to return to complete. We waited 2 days an not on person showed up to finish. They had not even installed the skimmer and return for the filter system. Matt Hale told us to start filling the pool and he would get someone to install the items. The liner had not been stretched and there were creases and wrinkles all over. Being on a water well filling was taking a long time. Lord and behold the storms came and the pool collapsed. We contacted Family Leisure about this and Matt Hale said that it was not their problem anymore and to file a claim with my homeowners insurance. Family Leisure did say they would come and change things out for $4,700.00 pluss. Needless to say I will never use or recommend this company again or to anyone for the service we were provided. Absolutely a disgusting way to conduct business. John C. Guy

    Came to update my review. To add to all of the install problems and not being sent the proper…read moreequipment/chemicals we now have to buy a whole new permasalt system that was used for MAYBE 5 months total. I mean we could order a new power cord to see if that's the problem but if it's not then we will have to spend another $400 for a new system. Conveniently enough our system is just out of warranty. They offered no help whatsoever. All they want is your money and once they get it, they don't care about the issues you have. This company is a joke.

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    Family Leisure
    Family Leisure
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    Couch+Co.

    Couch+Co.

    3.8
    (13 reviews)
    3.0 mi

    We went to Couch + Co after checking out their Facebook page, and we received great customer…read moreservice from Chandler and his brother. They helped us figure out the right couch to fit our space and were extremely kind. After ordering, we were told that the couch would be delivered in 3-4 weeks, but we were pleasantly surprised to receive a call that it would be delivered early! We absolutely love our Mya couch and recommend couch + co to all our friends!

    I paid just under $2,000 for a sectional couch and specifically pointed out damage on the floor…read moremodel while in the store. I was assured that the couch being delivered would be a brand new piece, not the damaged floor model. When the couch was delivered, it had damage in the exact same location as the floor model I had pointed out. I was told the couch they delivered came from the Tulsa location. I was skeptical so I asked the delivery driver where he picked up the couch. He picked up the couch at the Okc location. On top of that, the couch arrived missing 8 of the 16 legs. Replacement legs were later delivered, but those were also damaged. I was told a replacement couch and legs would be ordered and delivered within three weeks. Three weeks passed with no updates and no replacement parts. Each contact was initiated by me and with each inquiry the communication consisted mostly of being told the parts were expected "any day." I was offered a floor model, which I declined since I paid for a new couch. After weeks without a proper resolution, I finally submitted a credit card dispute. Interestingly, right after that I was informed replacement parts had suddenly "arrived," which raises questions given the timing. Very disappointing experience. I generally love supporting small businesses, but this situation is a reminder to document everything, every time. I work long hours away from my family to be able to afford purchases like this, so it's incredibly frustrating and disheartening when something that should be straightforward turns into an ongoing issue that feels rooted in dishonesty.

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    Couch+Co.
    Couch+Co.
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    Mathis Outlet - furniture - Updated August 2026

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