Thank you so much for the fast and fabulous repair of my jewelry! I needed a tennis bracelet…read morerepaired for my wedding along with a ring that had fallen apart. I so appreciated that they made sure I was okay with pricing after dropping off pieces and had it ready within a day following that. They did a beautiful job and were very affordable. Thank you again for the wonderful experience!

Wrights has been my go to jeweler for repairs for years. They are always helpful knowledgeable and…read morehave a beautiful selection of new items too. They are priced well and I love that they do the jewelry repairs Inhouse instead of shipping them off. Great place! Great People

Absolutely the friendliest and fair jewelers in the Chattanooga area!…read moreIn the 18 years that we've lived in the area we have purchased a few items and will shop there for any and all jewelry purchases in the future!!

This location in downtown Chattanooga is not worth a wooden nickel. Took my watch there for…read morerepairs, the ladies working were unfriendly, unsmiling and made no effort to welcome me with any enthusiasm whatsoever. They had my watch for at least two months. I received one voice message from the repair man at their original location stating they received the wrong parts and had to reorder. I called the ladies back several times, they said they would call back when it was finished and never did. I stopped in 3 times before actually getting my watch back, with a crown that was not the same as the original damaged one. No one told me this was happening until I showed up one last time looking for it. The part could not be matched apparently, which is something I would have liked to know before it was installed. For the pleasure of being watchless, ill advised and informed, I was charged $80. Which the indifferent lady pointed out to me was a deal that didn't include labor. Terrible service, do not go here for anything! I've heard the Georgia store is much better, but this place is worthless.

Cannot sing their praises enough for my experience in their crafting of custom engagement and…read morewedding rings. I went in last year on a time crunch - had a special day come up suddenly that was perfect for the proposal, and I needed a rush order. They were wonderfully accommodating, active communicators, and nailed the asymmetrical design my fiance wanted. My fiance has since been working with them on the custom wedding band, which also turned out beautifully & exactly how she wanted. Huge thank you to Kelly & the rest of the team.

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arney Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

I have had multiple pieces repaired, and a heirloom diamond custom set into a pendant. Gorgeous…read moredesigns, quality work, and fair prices. I have been coming back for decades. Did I mention, great customer service? I never feel rushed. Highly recommend. .

I have been a client for years. The staff are friendly, helpful and professional. Their work and…read morejewelry selection are top notch. Definitely recommend this local business!

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arnie Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

This is a great place to shop for beautiful jewelry! Lorraine will help you find the perfect piece,…read moredesign a unique piece, or redesign your own precious piece you bring in to her store. She is so pleasant to talk to and very knowledgeable. I have purchased a few pieces from her that I absolutely love! Thank you, Lorraine, for helping me find my perfect pieces!!

Great place for jewelry repair, ask for kyah or Peyton. Was told it would be a week, I got my…read morejewelry back within days. Will be coming back again

Very disappointing. My boyfriend and I have been on a hunt for an engagement ring. Early April (13…read moreor 14th) we went in and it happened to be a bridal event which we didn't know. We were in luck! I did find two rings I really liked but we wanted a few tweaks. They took out info, wrote down what we wanted and said it would be about two weeks and we'd get a mock up to see if it's what we liked. We never got that mock up. He went back to the end of April or early May to purchase me a necklace and asked about it. They apologized and gave an excuse and said they would have it ready in a week. Here we are now at the end of May and again nothing. Thankfully I have pictures of the ring and am going elsewhere to have it made. Everyone in the store was helpful, kind, and professional so this was a surprise and extremely disappointing.

Visited because I had a pin in my metal band wear out and they were friendly and fixed the watch on…read morethe spot. Would come back if I had a watch repair need!

Always a quick and accurate re ppl air or adjustment. Good prices. Closed on weekends tho'.read more

The jeweler custom made my weddings. I love them ! I highly…read morerecommend this jewelry store

Terrific place to shop. The owners are very honest. They have a great selection of jewelry. You…read morecan have something custom made or they can even order things for you . If you need something repaired, they do that too. I wouldn't go anyplace else!