Always helpful Fixed prongs on my ring…read more Ordered jewelry from book that I liked. Friendly business too

Today I stopped by Coy's for assistance with the links on a watch my son received for Christmas. I…read morehad tried to make adjustments myself, unsuccessfully. Coy's kindly and in courteous fashion got the problem solved right there on the spot. Thanks very much and I'll definitely be back with any other jewelry-related needs.

Absolutely the friendliest and fair jewelers in the Chattanooga area!…read moreIn the 18 years that we've lived in the area we have purchased a few items and will shop there for any and all jewelry purchases in the future!!

This location in downtown Chattanooga is not worth a wooden nickel. Took my watch there for…read morerepairs, the ladies working were unfriendly, unsmiling and made no effort to welcome me with any enthusiasm whatsoever. They had my watch for at least two months. I received one voice message from the repair man at their original location stating they received the wrong parts and had to reorder. I called the ladies back several times, they said they would call back when it was finished and never did. I stopped in 3 times before actually getting my watch back, with a crown that was not the same as the original damaged one. No one told me this was happening until I showed up one last time looking for it. The part could not be matched apparently, which is something I would have liked to know before it was installed. For the pleasure of being watchless, ill advised and informed, I was charged $80. Which the indifferent lady pointed out to me was a deal that didn't include labor. Terrible service, do not go here for anything! I've heard the Georgia store is much better, but this place is worthless.

Last year I took numerous watches in for battery replacement. I did not ask for pricing. When I…read morepicked them up I was shocked at the pricing...anywhere from $10-20. each totaling well over $100. He processed my card and I asked for an itemized receipt. He said he had no way of doing that. My receipt only showed the total. I recently took those same watches to Penny's and the batteries were replaced while I watched, totaling $35. That confirms how much I was ripped off last year!!

I have been to many places for Watch Batteries and Repair but none like "Watch Batteries and Gold"…read more located at 4827 Highway 58 right next door to Hardee's - Fast, Friendly Service and the price of the batteries are only $7.00 for most batteries installed, also installed them while I waited!! How good is that!! I also had a few pieces of scrap Gold and Silver that I went to 2 other places to see how much they were worth and Bob Hardin, the owner of Watch Batteries and Gold gave me almost 2 times what the other places offered!!! Great Guy, I will always come back whenever I need Watch Batteries or if I come up with any more Gold/ Silver.. it's nice to see a local business that you can trust! Thanks Bob Catrina Grady

Goss resized an heirloom ring I had. The repaired section looked damaged shortly after. I was…read morefrustrated, but when I took it back to Goss, they fixed it with no charge and even retipped the prongs for free. It looks so much better now!! I love it!! Thank you, Goss.

Good workmanship and good price…read more My wife damaged the prongs and her diamond came out of her wedding ring. We got a new 2.04 carat diamond and Goss made new prongs and got us all set up better than new. We had him do an appraisals too while he had it. I will use them again.

I shopped at Fink's Jewelers in Roanoke, Virginia on my way to Chattanooga Tennessee. I was…read moreassisted by Ken in Roanoke, Virginia. I also shopped at the Chattanooga location when I got into town where I was assisted by Luis Rodriguez and Alex. My experience at both locations was exemplary of what a shopping experience should be for high-end jewelry and luxury watches. Since I was relocating to Chattanooga Tennessee. I wanted to build a relationship with a local dealer for watch brands and jewelry that I plan on buying. I primarily worked with Luis Rodriguez at Fink's Jewelers in Chattanooga Tennessee. Luis was extremely helpful, knowledgeable, professional and also very easy to work with. Luis spent an extremely generous amount of time guiding me through the process of selecting my first watch that will become part of a collection of luxury watches. While there I also saw a piece of jewelry that caught my eye which is rare. I have very specific taste in jewelry and it's very hard for me to find anything I like for myself or as gift for someone else. However, the selection at Fink's Jewelers is quite exceptional and I actually found a wide variety of stunning pieces I admired. So, I also picked a beautiful necklace along with my first watch during my visit to Fink's jewelry store. I don't often write reviews, but I was so thoroughly pleased and happy with how everything went. So much so, that my entire experience at Fink's jewelry and with Luis Rodriguez earned my praise and a very positive review. Overall Fink's jewelry earned my business for their gorgeous selection of high quality luxury watches and jewelry and the best customer service one could possibly ever hope for. I will be doing business with Fink's jewelry and Luis Rodriguez for years to come. Highly recommended! Rich Casey

My husband & I come here for birthday, anniversary & Christmas gifts for the other & we've always…read morefound something special, we are treated kindly and are even given jewelry cleaner on a regular basis to keep our gems sparkling without having to ask. I've requested multiple times to be on a wait list for hard to find items & I'm always called/texted when those items arrive in inventory, as is my husband. Not only does Finks carry high quality & a huge variety of jewelry their customer service is always spot on no matter who helps us! In fact, we're both coming in for our 12th wedding anniversary this week. An example testimony to their superior customer service: Last year I needed my opera pearls restrung & when they couldn't do it for me affordably they referred me to someone that could!! Now what more could you ask for in a neighborhood jewelry store. Best of all is when we moved here 4 yrs ago we missed our family jeweler so when we learned about Finks early on we've been coming here ever since, they replaced a trusted jeweler for us, that's HUGE!! Note: if they don't have something you're looking for they'll get it for you!! Love them!!!

I have had multiple pieces repaired, and a heirloom diamond custom set into a pendant. Gorgeous…read moredesigns, quality work, and fair prices. I have been coming back for decades. Did I mention, great customer service? I never feel rushed. Highly recommend. .

I have been a client for years. The staff are friendly, helpful and professional. Their work and…read morejewelry selection are top notch. Definitely recommend this local business!

Cannot sing their praises enough for my experience in their crafting of custom engagement and…read morewedding rings. I went in last year on a time crunch - had a special day come up suddenly that was perfect for the proposal, and I needed a rush order. They were wonderfully accommodating, active communicators, and nailed the asymmetrical design my fiance wanted. My fiance has since been working with them on the custom wedding band, which also turned out beautifully & exactly how she wanted. Huge thank you to Kelly & the rest of the team.

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arney Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

Great place for jewelry repair, ask for kyah or Peyton. Was told it would be a week, I got my…read morejewelry back within days. Will be coming back again

Very disappointing. My boyfriend and I have been on a hunt for an engagement ring. Early April (13…read moreor 14th) we went in and it happened to be a bridal event which we didn't know. We were in luck! I did find two rings I really liked but we wanted a few tweaks. They took out info, wrote down what we wanted and said it would be about two weeks and we'd get a mock up to see if it's what we liked. We never got that mock up. He went back to the end of April or early May to purchase me a necklace and asked about it. They apologized and gave an excuse and said they would have it ready in a week. Here we are now at the end of May and again nothing. Thankfully I have pictures of the ring and am going elsewhere to have it made. Everyone in the store was helpful, kind, and professional so this was a surprise and extremely disappointing.