I have been a patient at Matossian for nearly a decade and I don't need a refraction to be clear-eyed about the quality of care and how they conduct themselves. Sure, I've read the bad reviews and everyone as they say is entitled to their opinion but after countless visits I have found them to be nothing but consummate professionals in all aspects of their practice. I suspect a podiatrist can have a bad day but eyesight represents an entirely different level of trust -- it's the difference between a cranky bunion and suddenly being in the market for a guide dog. I've never left their offices thinking that they could have done better. Over the years some of the reception people have been uneven but that's an epidemic across all medical practices where lack of training, low pay, high turnover and corporate consolidation proliferate. I've been under the care of Dr. Priya Desai for years and I can't see myself changing... unless of course I find myself in the market for a guide dog (kidding.) Five clear-eyed stars. read more

Matossian Eye Associates - Hopewell Office - Although I always enjoy fondling a physical magazine touched by hundreds of patients, this seems like a much saner alternative. - Optometrists Near Me - Pennington, New Jersey

The office is run horrifically - to the point where I am looking for a new Opthomologist immediately. I arrived on time for my appointment and found at least 20 people in the waiting room and then learned there were other patients scattered throughout the hallway and any other space that was open. I was left to wait 45 - 50 minutes without so much as a single update. Finally, I told the front desk staff I was leaving and emphasized that my insurance should not be billed for this non-visit. She was so unbothered I started looking around for the cameras since I was surely being pranked. There was zero apology let alone an acknowledgment for the wait and in fact I was genuinely asked if I would like to re-schedule my appt for another time. I looked at this person as if she grew a big horn out of her head. Its a shame because Dr Desai is extremely competent with an excellent bedside manner. I looked up some reviews of this practice because its in free fall mode and found out the practice was sold to a private equity company a few years back. Mystery solved. Pure Chaos! Avoid at all cost! read more

Stay away! Had cataract surgery and now I cannot see. I now need glasses for both close up and driving. Spent $3000 on implants. I understood I would need reading glasses but distance? Not one word was communicated to me this was a possibility. I should have been told. The worst part? The office! No one calls you back. Not Nicole, the office manager, not Heather the surgical coordinator. Even after multiple messages. read more

I've seen some very negative reviews about this practice and it made me hesitate to continue using Matossian. I haven't had my cataract surgery yet, but I can't wait to give a review because most of the bad reviews I've seen about this office has been related to the administrative staff. I have had a wonderful experience. My Surgical Coordinator, Carlos Pajaro, has been amazing. He's had to change my schedule more than once, due to covid and has been very warm, helpful and professional at every turn. I give him and Christina, the technician who did my measurement, an enthusiastic five stars. They deserve to be recognized for their wonderful work. read more

Be careful about using this office for any eye care. The doctors are ok if you don't have any questions other than when you are actually in the office. The wait is slow and the visit is hurried. The cataract surgeon was great, however. The staff is ok on the phone - if you can get an answer. I have spent weeks waiting on multiple people "in charge of that question in our office" with several different issues. The current issue is going on months now - many many phone calls, few returns, no resolution. I continue to get an automatic reply answer that is actually not my specific question. I've been a patient a long time and I'm sad to see how this office is changing since the retirement of our precious Dr. Matossian. read more

If I could give no stars, I would! STAY AWAY! The front desk never answers the phone. They do not return calls left on the voice mail. Wait over an hour for your appointment. So many things wrong. Find somewhere else to go! We have been patients here for 10 years. Not anymore. read more

Ever since Cindy Matossian, MD retired and Prism Vision took over, the main campus at Capital Health System has had horrible service. Twice I had to wait over an hour in a very crowded and small waiting room for Dr. Rozenbaum. Evidently they have a meat packing approach to patient care. The administrative staff was polite and apologetic but rolled their eyes when I asked whether this occurred regularly with Dr. Rozenbaum. I informed them that my time was as important as Dr. Rozenbaum's time. If this is the way he treats ordinary clients in an non-emergency, it makes me wonder how well he does his surgical care. As a 20+ year client (which i felt was the best in the region), I am saddened by the downfall of this practice. read more

I had cataract surgery done by Dr, Lesinak. He was great. The staff on the other hand leaves a lot to be desired. They would schedule appointments for me and when I arrived I didn't have any. Another visit I waited 2 1/2 hour to be seen. The surgical coordinator I dealt with would make an appt. for me to come in and do paper work before my next cataract surgery then not show up and no one in the office knew why I was there?? Two times she explained her daughter needed her!! What? Then stay home with your daughter and don't work!! I am tired of this nonsense. Decided to go elsewhere read more

I saw Dr Disanti in this practice in July, 2019. She was very professional, very caring, and very thorough. She went to great lengths to describe what was happening with my eyes in a language that I can understand. She never tried to push me into buying anything. Overall, she was an amazing eye doctor. I have seen other doctors in this practice in the past and all of them are very good. The location, inside the Capital Health, is very convenient (close to Rt 95/295) as well. read more

Great staff and doctors but annoyingly long waits at the Hopewell office.

I have been going to Matossian Eye for 40 years, and think she was good. She hires great doctors, but the technicians have literally NO experience as she pays them NOTHING! I will be going for cataract surgery with Dr. Rosenbaum in the Fall as he did my sisters, which came out GREAT!! Literally needs some bedside manner help!! He is a little on the arrogant side, but personalities don't change!! read more

Had been a patient for years but need to leave. Doctors are wonderful. However, the ability to get to them and get past the front desk lets you see that the customer service is less than desirable. Also, why do the automated calls continue and tell you to call back to make an appointment. So you call, but no one answers. You try to leave a message but the mailbox is full. Don't worry, the automated call will come the following day! read more

Avoid at all costs. They have a new billing company (Prism) and they are a true nightmare to deal with. No one returns your call and you are left to pay for charges that don't even make sense on your bill. I was forced to pay for contact lense fitting when I didn't even get contact lenses. Main office rarely answers the phone and no one returns calls. Sad what this practice has become since owners left. read more

I stopped by unannounced instead of going to the ER last Monday morning with a swollen and itchy eye. They saw me immediately analyzed my problem and treated me for my dilemma. What Dr.s office in the world would do that? BRAVO and thank you Dr. Matossian and your thoughtful staff of professionals. read more

I would like to give them a NEGATIVE 10 score. Please if you don't want to be ripped off your precious dollars, Do Not Come To this office. FRONT DESK ARE RUDE! Billing refused to tell you the breakdown of your bill. I never had to pay $300 for and eye exam even if I was a new Patient in other eye offices. The reason I came here is we just moved and this is close to me. I wish I NEVER HAD TO COME IN THIS OFFICE EVER! read more

Today, after arriving 15 minutes early, at 10:35 for my 10:50 appointment. I was told to go sit out by the elevators because their waiting room was at maximum capacity. After 40 minutes, at 11:15, they told me I could come into the waiting room. While sitting there, I spoke to others who told me they had been sitting there for 90 minutes. Another person told me me it has been like this the past 2 years, at least. They said it would do no good to contact the owner, that they wouldn't care because they have so many patients. I sat there another 50 minutes. At 12:05, I decided to leave. I asked for my money back. I told the staffer this was no way to treat people, especially with so many elderly in the waiting room. I think more people should do this. I am now looking for another doctor. read more

Outstanding Service! Dr. Priya Desai is the Best! Thanks, Colin Wittkop read more

I've been a patient here for a couple years. The doctors are knowledgeable and friendly, and I've always had a good experience. Unfortunately, it's nearly impossible to get someone on the phone to make an appointment. I've been receiving several calls and emails a week - sometimes multiple times a day - reminding me to schedule an appointment, but when you call the office, no one ever answers. After leaving about 5 messages over the past several weeks requesting a call back to schedule an appointment, I decided to find a new doctor and made an appointment elsewhere. read more

The people in this office wouldn't know an eye from an elbow! The staff is a cross mix between confused and downright incompetent. Never on the same page when it comes to getting a straight answer. A complete waste of time! read more

Saw Dr Desai as emergency write in. I saw her within one hour after my call for appointment. I received fast and excellent care from staff and the Doctor. read more

horrible....if you confirm insurance coverage before your appointment they will still bill you even though they said you were covered...tried to contact them 5+ times to resolve and no response...now they sent to collections without returning my calls and e-mails...I don't care about collections.....good luck! read more

I have seen Dr. Desai for a few years due to a possible Glaucoma diagnosis. I am seen every 6 months, and am always impressed with how well the office runs, like a well-oiled machine. The flow is fast yet professional, and the ability of the staff to perform the necessary testing prior to my seeing the doctor is nothing short of amazing! I have always appreciated how efficient the practice is run, and wish some of my other specialists would follow this format! read more

How this physician ever got a license or became board certified is a mystery beyond explanation...first of all I question Dr, Matossian's ethics and honesty as she will do anything to avoid responsibility for her egregious incompetence.....in addition to being incompetent she is, in my opinion, a greedy narcissist who cares little about her patients and is only interested in money.... her demeanor is so insincere as to be offensive...after being her patient for several years, and due to her misdiagnosis, I am now blind...stay away at all costs unless you like guide dogs and want one. read more

Agree with the other reviews regarding wait time. Poor office management. Front desk seems very stressed out. The doctors are excellent as well as the technicians. Wish the office management was better. read more

I've been using Matossian Eye Associates for several years. My DR. Is Doctor Desai. She is intelligent, thorough and accessible. During a yearly exam she detected a problem and immediately referred me to a. Retinol specialist in the practice. Dr.Brader she is also a caring and very careful Physician. I have utmost trust in the entire practice. read more

The doctors have always been very good but with one doctor in the office there are at least 8 of us waiting just to see the doctor. Unfortunately I will look for a new practice. read more

I waited close to 1 1/2 hours at the Hopewell Campus and never saw the provider. This was for a routine eye exam. We ended up leaving our scheduled appointment. read more

While the doctors are very good, the wait time and nurses are so slow. Horrible horrible wait times. Business does not take patients waits seriously. Must be double / triple booking patient times. read more

Comprehensive and professional eye care. Courteous staff. Clean and bright facilities. Never had a wait for scheduled appointment.

On 10/23/18 I had an appointment with Dr. Matossian to evaluate my eyes (after being out of hard contacts for two weeks) and select new lenses prior to cataract surgery. I waited five minutes before Jen brought me back to conduct tests. During testing she answered all my questions. Dr. Matossian reviewed the results, saw that my eyes had not returned to their normal shape then advised two more weeks were needed before lense discussions could take place. I was happy with the Dr."s guidance to wait in order to achieve the best results. read more

Dr. Desai has been my ophthalmologist for several years. I'm very confident in her assessments. She has a great bedside manner and explains complicated things is basic terms. She answers all of my questions thoroughly. The staff is very friendly and efficient with my time. read more

Excellent service in the Doylestown office. Staff very friendly and efficient. Wait time very short. Top-notch in every way.

After checking in, there was an approximate 10 minute wait before I was called in for the laser procedure. Every step was explained beginning with the technician applying eye drops to the doctor detailing every move of the laser. Thorough. Highly recommend Dr. Matossian and her staff. read more

A full staff of eye doctor specialists with all the necessary equipment to treat any eye condition. Excellent treatment, quality care and efficient staff. read more

Great practice. Caring staff. I would definitely recommend to people. They make sure your eyes are well taken care off. They get it right.

Great office, Dr Desai takes her time, explains everything, and all the other Doctors and nurses and staff were very friendly and professional. Highly recommend ! read more

Dr. Desai and staff are thorough and personable. All my questions were answered in a way I could easily understand. Dr. Desai is outstanding in all ways. read more

Dr. Matossian and the entire staff at Matossian Eye Associates are knowledgeable, courteous, friendly and caring. My family and I won't go anywhere else for our eye care needs. read more