I purchased a used Honda accord for my 16 year old. They had a week to detail and get it ready…read more Picked it up wasn't detailed at all! We took it through a car wash well the drivers side door started pouring in water! I call tell the finance manager he said he would let Jon the salesman know since we had to bring it down already to get scratches and dents fixed and a full detail! Well let's just say we picked it back up the next day seal is not fixed since we double checked by running it through a car wash! They used green touch up paint for a sonic grey pearl car! The manager was very unprofessional along with the salesman that sold us the car. i told them my honest opinion that I went against everyone who told me do not buy from Wetzels And if your going to be a salesman he should have looked over the car and made sure it was clean and perfect as a young man was excited for his first car. Pretty sad the manager says we aren't getting a loaner he will call when the part is ready as he is walking inside with our salesman tells us have a nice ride home knowing that water can get in the car! Jaret the other young salesman gets a lubricant to take off writing they had Left on the head light from the first time we picked the car up! Mind you the sales manager and our salesman stand inside laughing at us. DO NOT BUY From the dodge Chrysler and Jeep lot! I will be getting ahold of the better business bureau! Also had no idea we had 3 days or 300 miles to return! Worst experience ever!

Complete dealership misrepresentation of the 2016 Camaro 1SS that I purchased from them on June…read more19th, 2024. I specifically asked the sales representative at the time if the car had been in any accidents or if there was anything concerning on the Carfax which I did in front of witnesses. I was informed that there had been no accidents on the car and the Carfax was clean, besides when the car was purchased last, there was a discrepancy on the odometer therefore, Wetzel would be getting that fixed and would present me with a corrected Carfax as they didn't want me to have the one that had the error. Due to this error on the title with the odometer, it took Wetzel from June 19th to September before I received the corrected title. (There are 76 days that the title was held and according to Indiana law a dealership has 31 days to present a title) I drove to Wetzel on September 3rd to return the dealer plate and asked for the Carfax then which I was finally given and told it was clean and fixed, therefore I filed it away. Upon trying to sell the car, I discovered that the car had in fact been in an accident, was repossessed and had 9 owners in 8 years! (This had also been asked and we were told that they didn't know the amount of owners but that it had been traded in by a gentleman from Connersville). Had I known this, there is no way that I would have purchased the car and I only purchased the vehicle on the trust that their word of no accidents and the only issue on the Carfax was the odometer. We did meet with the Owner Nick Wetzel today, September 23rd, who told us he would not do anything to remedy the situation and defiantly would not take the car back, ended the conversation and walked away. All we were asking was for Nick Wetzel and Wetzel Chrysler Jeep Dodge to make it right with us and take the car back like this all never happened. With all of our documentation and the fact that the car was misrepresented, whether in ignorance or fraud, the dealer inducing us to act by promising the car was never in an accident and nothing to note regarding the vehicle or there is no way the deal would have been made. Be careful with this company and trust me, there are better car dealerships in Richmond that will be honest and take care of you like you should be taken care of when purchasing a vehicle.

Nick was our guy. He was amazing. We went in with not a real idea of what we wanted. He was able to…read morenarrow it down to 3 vehicles. Then it was easy. He understood our needs and found us the perfect vehicle. Unfortunately someone ran a stop sign and totaled that one. I have faith that Nick will be able to find me something else that is perfect for me. He really went above and beyond. He helped us with wealth management ( even though we have none) retirement information. Great guy great dealership. They are not salespeople and do not get commission so you know they really are there to help. Thanks

Two days ago, I went out to take a look at their cars, after a friend suggested to me that the…read morebrand was good. I'm a little leery about a brand where you might not find service all that often, especially after having a Volkswagen and moving to a small town. As I started to look a salesperson emerged from the building, Keith Glover. I always hope that sales people will be honest and helpful. He was very friendly, as I explained to him that I was being nosy at this time and couldn't buy anything. I told him what kind of car was on my mind, so as they didn't have that exact configuration, he moved me to something I wouldn't even consider. Still, he wasn't really doing the wrong thing, it was just fruitless, as was his asking me if I wanted to take a test drive. I asked him about PZEV (Partial Zero Emissions Vehicles) since I'm planning to move to California and would not like to trade an almost new vehicle at a huge loss after a year. He went into a lovely story about Cleveland and Ohio, and pointed to the emissions information on the sales sticker, but never really answered my question. I know there are salespeople who do a good job, but in these difficult times, can they afford to be less desperate? I realize that he wanted to give me a "good presentation" but he was misleading and probably hoping for a quick sale even though I told him I couldn't. No harm done.

Elstro has helped me several times, and my most recent visit was just as great as usual. When my…read morevan started acting up last Thursday, they got me in first thing Monday, even with the short holiday week. As a single mom with a full time job, I have limited time and heavily rely on my vehicle, and I trust Elstro to diagnose issues honestly without pushing unnecessary repairs. Matt quickly found the problem, ordered the part to be delivered asap by his supply truck, and reminded me I was due for an oil change and asked if I wanted to get it taken care of while I was there because he knows its hard for me to find time to get the van to them! During the multi-point inspection, he showed me that my drive belt--which had been cracked since I bought the van--was now in much worse shape. He always explains what can wait and what can't, but this time it clearly couldn't wait any longer. Thanks to the inspection and photo, I felt confident getting it replaced. He ordered the belt immediately and fixed it as soon as the part arrived. They also noticed my taillight and license plate lights were out, so they replaced those too--saving me from a ticket and keeping my van safe and reliable. I cannot express how grateful I am for their services and also appreciate them squeezing in my oil change and repairs when I was just there for a diagnosis. They have a quiet, clean waiting room. They are friendly and explain things well. No one wants to pay for auto repairs but if you have to, I highly recommend Elstro Auto!

$139 hourly, the dealer is $140. terribly high mark up on parts offer NO service like shuttle…read moreservice or car drop off! I've been a customer of Elstro Automotive since 2018, but unfortunately, the quality of service has steadily declined while prices have continued to rise. My most recent visit was for a diagnostic test, and they told me the issue was with the ECM -- which turned out to be completely wrong. I ended up paying for two diagnoses, one from them and another from a different shop that correctly identified the real problem. After years of loyalty, this experience was frustrating and disappointing. I will no longer be using their services and would advise others to verify any diagnostic findings before committing to repairs.

Great people at Wetzel Honda to do business with. We shopped other dealerships and left wondering…read moreif we would return. People make a dealership, and here we found those good people.

This review is for the Service Dept. I took my '13 Honda CRV for a full synthetic oil change. I'm…read morenew to the area & this is the closest Honda location to me. I made an appointment & they took my car immediately upon arrival. I asked for a tire rotation ($25) but after an inspection, I was told I didn't need it. I appreciated their honesty! I did need a cabin filter (it was dirty). They give you a complimentary car wash after any service. They were done with the oil change, cabin filter & car wash in less than 45 minutes. My bill came to $119. Great experience! I'll be back.

Went here the other day to look at some mid-sized sedans. Usually would't even bother to visit a…read moredealership that sells Japanese cars (I'm more of an American made guy). Anyways my wife convinced me I needed a car with better fuel mileage than my gas guzzling Dodge Ram 1500 extended cab. When I got to the dealership I was very pleased to receive the help of Stephen Lakes. He showed me exactly what I was looking for and even went on a test drive with me! He was very knowledgeable on the cars and it warmed my heart when he told me how much he enjoys finding the best deals for the people he meets. He was a no BS type of salesman and a great all around kid. Will definitely look to buy from here again in the future. 10/10

Make quotes they don't live up to and good luck talking to them again about your service, won't…read moreanswer messages and won't call you back

Everything's cool as long as you're on time. Other places have grace periods but if you are a day…read morelate, oh my God Aaron it's gonna hassle you and harass you and instead of working with you while you are working on trying to get the rest of the money. happens it's not like we have money to shit out and put it in our hand and hand it to you. This is why we are with your establishment because we are poor bitches and can't make money like everybody else to get a decent credit so we're forced to do the buy here pay here. I will be so happy when this car is paid off because don't you even think about asking me if I want another car through you know I'm not answering the phone when Aaron calls anymore. I am not going to deal with it so if you wanna go to JD Byrider, keep in mind you're gonna be harassed if you're a day late. And don't let them bully you in making you bring in pay stubs after you bought the car. If you are a day late don't let them ask you to see your bank account that is illegal practices. You already bought the car they have no right to see your pay stubs and your bank account. The only time they have a right to do that is when you are purchasing the car do not let them bully you. is probably the worst person to deal with hands down.

My mother purchased a car from this lot about 3 months ago,…read moreThere has been several issues with the car, she needed a part replaced that fell into the warranty. They have continuously failed to fix the issue, with the excuse of "we ordered the wrong part" MULTIPLE TIMES. This has been going on since she purchased this car. They called 40 days LATER and said "THE PART CAME IN" come and PICK IT UP, WE DONT HAVE TIME TO FIX YOURS, take it somewhere else! This has been the worst experience ever, I cannot believe they are in business with the way the are doing things.

Called Kevin to come look at a truck that he said was in excellent shape. Upon arrival, the vehicle…read morehad 20-25 rusted paint chip spots that had been roughly covered with white paint and the rust still showing through. Not even body paint but what looked like nail polish. Also, the fenders were completely rusted out with new fender flares placed over top of them to hide the damage. The vehicle was also flashing for an oil change and various other issues it had but was being sold "as is". All of the issues with the vehicle is only half the experience. Getting a hold of them is a whole other category. It's ran by a husband and wife which aren't there on advertised hours but their workers are. Who seem to be volunteers that just sit on the front porch and move vehicles. Phone calls aren't answered or returned, voicemails returned, and 0 communication otherwise. It sits on a small lot with large flags that say "guaranteed financing" and "no credit". Oh, and they have "special financing" according to the workers. Not the normal stuff apparently. Steer clear at your own risk.