Great place get insurance . Collin and his team are very knowledgeable and we're very patient with…read moreme while going over policies. I highly suggest giving him a visit if ur looking for insurance

Great agent and amazing team! Collin is easy to get to know…read moreand they are all about phenomenal customer service! 5 stars all day long!!

Hartley Insurance is the best! Alexandra is awesome at what she does! She found me the best…read morecoverage at the best price for both my car and motorcycle. I highly recommend giving them a call for your insurance needs!

Not really happy with the "customer service". It is a constant follow up to get any policy…read moreupdated/renewed. Sometimes it feels like pulling teeth to get anything done with our policies. Wish Casey and Alex were a bit more proactive.

always a pleasure to work with. nothing hidden always up front. the staff is kind and very polite…read more been with them for many years and will continue to do so. thanks State Farm. And the Steve Crowl and team. (Allen Mote )

Responsive. Professional. Knowledgeable. Customer Service Driven. Highly recommend! We are pleased…read morewith Steve, his team, and State Farm for our home and vehicles.

I can't say enough good things about Dwayne Ellis and his AmFam team. I've been with him since I…read morewas referred to him for car insurance about 15 years ago. He now insures 5 homes and 2 cars for me. Over the years I've filed multiple auto claims and been very happy with the customer service and coverage I have received. While many of my friends/co-workers often complain about their insurance companies nickel/diming them or trying to weasel out of paying claims I've often gotten better coverage than I anticipated. One specific example: I recently contacted Dwayne after my dishwasher sprung an impressive leak and did extensive damage to my hardwood floors. He sent a contractor out to evaluate whether it would beneficial fro me to file a claim (aka damage exceeding my deductible) and when it was determined that it was the adjuster was fast, professional, and his coverage total was 25% higher than the repair bid I received. It feels a little weird saying this about an insurance company, but I've never seen a company live up to the "family" name quite as well as American Family.

I recently switched over to this insurance company. They are great to work with and really care…read moreabout you as a customer and person. I would highly recommend them to anybody for all your insurance needs. Dwayne and his staff are wonderful!

Very professional, helpful and so friendly. I'm so happy I came here. Thank you Chelsea.read more

Agent Chelsea Stutzman saved the day for our relationship with State Farm which we were thinking of…read moreputting in our rearview after umpteen decades as customers until she came into view. Excellence modeled by Chelsea and shared among all of the great team who work in this office results in us being beyond delighted with the top notch service in the roughly four years we have been Chelsea's clients. But right before we became her clients we were thinking of leaving State Farm, after decades of choosing them as insurer, because of woeful experiences with another local agent. If you are looking for really good insurance coverage options and an outstanding agent and office to work with, you've found here the fit here with. If it helps you to know how we came to this agency, our story follows. State Farrm had been my insurance company since I started driving at age 16, gazillions of decades ago, and adding in then renters insurance in my "single ladies" days. Turns out State Farm was also my then boyfriend-to-be-hubby's too so when we got hitched and moved from NYC area to became Bay Area homeowners (back in the era of 17.75% mortgage rates, just sayin'...the economy has been worse) we continued with State Farm for auto, homeowner's, umbrella...yada, yada, yada policies. In that coverage across too may cars to count and thirteen different home addresses in four states we always had excellent relationships with the State Farm agents and on the rare occasions (thankfully) that we needed State Farm's help, as in when we hit a deer going 55 on a Central Oregon hiway in our then just 6 month old SUV, the assistance was super. Ditto if we needed just a coverage question answered, the agents were easy to reach and quick to respond. Until we moved to Eagle, Idaho and then the wheels fell off with the agent here. We couldn't reach him, the person answering his phone worked as gatekeeper to seemingly want to tackle customers before he had to bother with them, and responses could take days because, would say the gatekeeper, "...he is a busy man". After a handful of those kinds of "aww...sh...shucks" moments we started looking around for another agent and we were even willing to leave State Farm. Then in the mode of "timing is everything" my husband noticed a State Farm ad for a new agent in our town, Chelsea Stutzman. We met with her and we were both impressed with her background, her knowledge and her follow up after the meeting to answer the only question she couldn't answer of the many, many we asked during the meeting. For the single (thankfully) event we needed help with when the windshield of our then 10 year old SUV was damaged on a trip to Central Oregon to need complete replacement (there is a common thread in our car woes, no?), Chelsea recommended a great provider who came to our home to do the work and which our policy covered but for a minimal deductible. And she has been easily reachable when we've had coverage questions on policies or when we needed new coverage, as in buying a new car. It does not get better than this. LOCATION: In a little strip mall near downtown Eagle, ample parking in the lot. ACCESSIBILITY: ADA parking spot near the door, all on one level inside. SWEET NEIGHBORS: The Eagle spin off of the downtown Boise located The Chocolate Bar is a couple of doors up. :-)

Nathan is the worst agent I have ever dealt with. I started the claim online and wasn't able to…read moreshow all the frame damage and completely got HOSED by this guy. Very rude and NO help to me. HES JUST LOOKING TO TAKE YOUR MONEY LIKE HE DID MINE.

This office has some of the best agents I've ever interacted with! Everyone is super friendly and…read morewelcoming. They have great prices on home and auto insurance too!

This is a follow up to my post of 3/6/23. HBOB picked up the…read moreball. I was repeatedly contacted by HBOB to ensure that everything had been taken care of. Any further questions I had were promptly addressed. There was a missing document, which HBOB very quickly took care of. Given that HBOB eventually responded in a positive manner to the issues presented I happily up my rating to "Great". Dan-O

100% pleased with this company. Knowledgeable and very efficient with finding the perfect insurance…read morewe needed. All employees are committed to promptly responding to any concerns or questions we have. Love how they call you for any follow-up needed or adjustments to our health care plan.

Faith Shoulders has been great to work with. She has always responded quickly to my needs,…read moreproviding the information I'm looking for. I definitely recommend her to handle your business needs. Jan King