What a lovely peaceful space to get your hair done, and the staff are friendly and approachableread more

I recently moved upstate from Long Island and needed to have a highlight and haircut. I was…read moreextremely nervous having had my hair done by the same person for over 20 years. The staff was extremely friendly and the color and cut was absolutely fabulous! The young girl that did my hair was remarkable considering how young she was. I was genuinely impressed & I am super great full and would recommend Julie and her staff anytime! Definitely a new client!

Roots is the only salon in Cortland I trust. The team is so kind and professional and really treat…read moreyou while you're there! I've only had my hair done personally by McKenzie, but recommend the whole team!

The soul sisters of hair stylists! I look forward to every moment from walking through their door…read moreuntil the final reveal of their hard work. Desarae is not only an absolutely stellar artist but one of my favorite people to sit back and chat with while having a mimosa in hand. She makes you feel beautiful, valued, and empowered for your entire visit. It's very clear that she, Steph, and Kenzie have successfully cultivated a fabulous and fun environment while tailoring their services to each individual client. I moved to VA for a brief 6 months pre-pandemic and still came home for Des to do my hair. I am never disappointed with her beautiful color expertise and she even taught me how to style it at home! I would recommend them a thousand times over! Literally RUN, don't walk and get yourself to Roots for these beautiful ladies and their amazing skills.

Sorry Yelp engineering team-- I think that 5 stars might not be enough for Hairanoia…read more I was lucky enough to be able to schedule an appointment last minute, presumably due to a cancellation. Note that many of the stylists, especially the owner Michael, tend to book out for months. The online booking system was super simple to navigate, and gave me text updates. My appointment was in the evening, which in itself is a major plus. About an hour before my scheduled time, Michael called me and told me he could accommodate me 45 minutes earlier, which was a major plus. The shop was popping when I arrived-- phones ringing, customers popping in, even though it was the evening. The decor is really charming. Lots of interesting artwork and knick-knacks to catch the eye. When Michael asked, "what are we doing today?" I told him the color I wanted and he took the reins from there, which I appreciated, because I'm not the kind of person who goes to salons very often. Later in the appointment, he also asked if he could do a certain cut he thought would look good, and I said "go for it." I'm not the kind of client that has a specific vision in mind so I'm grateful when stylists use their expertise (but ask you.) Also, Michael explained that the dye he chose was less damaging and would be better suited for my hair, and he also recommended a few other products I should use. Some salons color your hair before they cut it, but I had a lot coming off, so Michael did a quick trim first. He cut it so quickly, I didn't even notice that my hair was suddenly 3-4 inches shorter until I glanced behind me and saw the floor littered with my split ends. Seriously, think this man might be some kind of ninja. When it came time to process the color, Michael asked me if I wanted to sit outside. This was the most unexpected delight of the evening. It turns out, they set up a little outdoor area with gravel, chairs, shade umbrellas, and even a fountain to work with COVID restrictions last year, and decided to bring it back this year. This was such a lovely surprise, and made for an unparalleled hair appointment experience. I don't get outside as much as I'd like to, so I appreciated getting a minute to sit in the sun. Granted, the neighbors were playing loud music so it was not perhaps quite as serene as expected, but I didn't mind so much. Throughout the visit Michael was very nice, as was the rest of the staff. My hair came out nice and the price was very reasonable. In fact, it was like reverse sticker shock-- I was actually surprised at how inexpensive it was. As someone with long hair, I tend to get charged more for these services-- I think because most stylists tend to do color first. Both the inside and outside areas of the salon were beautiful. Definitely recommend this one-- especially in the warm months when you can catch a little sunshine while your hair sets!

I know I am definitely in the minority when I say Michael gave me the worst haircut of my life. I…read morewas so looking forward to going to a renowned stylist and expected the best haircut of my life. It was a mullet, uneven and most of my friends asked what happened to my hair?!?! I know this is supposition, but while being shampooed I think he took my neutral stance on the presidential election (it was the day before election day) as disagreeing with his absolute hatred for Donald Trump. I really was neutral and said so. So....I left wondering if he was too tilted to do his finest work (at best) or deliberately did a botched job (at worst). Needless to say, never ever ever never again. P.S. I used to go there and had a great stylist who left. When asked why, Michael said their political views were very different. Sheesh.... P.S.S. I also know this was two years ago. :)

I love this salon and I love Shannon who is my stylist. The vibe is always friendly. All of the…read morestylist are very competent and I would trust any one of them with my hair. You can't go wrong here

Through Yelp I needed to find a hair and makeup person for an event. So appreciate working with…read moreShannon Croyle. She understood what I was looking for all turned out great !

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Love this salon! They are a complete full service venue; they offer every type of service from…read morehaircare to mani/pedis, to messages, to Brazilian blowouts, to facials. It's a one stop shop for me.

Always welcoming !!! I see jess, and she's amazing. I've always been the type that doesn't like to…read moretalk because I have social anxiety, and I expressed that to her. She was very understanding! My hair is always perfect, and she knows how I like my brows

I was searching for an appointment the week before the fall semester, which is naturally busy…read more Denied by many places, Kaitlyn was happy to come in early to do an appointment with me. Many salons wouldn't offer that, so I really appreciated the customer service. The decor inside is immaculate. As you'll see in the photos others have posted, it has an earthy yet luxurious feel to it. Down to earth but classy. Very bright and airy. A nice place to be. My stylist Kaitlyn (again, can't thank her enough for coming in early just for me) was very good about walking me through the steps of the process because I was doing a big change (cut off 12"+ and balayage; I've never even colored my hair before), making sure I was comfortable along the way. It definitely made me feel more at ease and trust in her abilities. She was very knowledgeable about the whole process of coloring from a chemical perspective. Which, as a chemistry major, I found pretty neat. Maybe others wouldn't care in the way I do about the chemistry, but it is relieving to know that your stylist really understands what she's doing to your hair. The products they use are very hair healthy and eco-friendly, which I find important. Louis offered me tea, too, which I've personally never experienced in a salon. Those little things help to make you more comfortable and at home, so I appreciated it greatly. As for how my hair turned out... I loved it! It couldn't have come out any better. It was exactly how I was hoping it would turn out. Masterful. It's been about 6 months since I got the cut and it's grown out nicely, which is exactly what I was hoping for! Before my hair was down to my hips with a lot of broken strands. I'm glad I got it chopped off because now it's healthy and turns out to be simple enough to style. Because now that I look back, I had so much hair that it just kinda sat there. I'm glad I got over the fear of cutting it, and that Kaitlyn was the one to do it! Just be aware that a process like mine cost about $200. Definitely not cheap, but these services also require a great deal of skill. Don't expect to be getting results this good for $20. I don't do a lot with my hair (I rarely ever use heat on it) so my hair is healthy enough to where I don't need cuts that often. But I think the next cut I need, I will come back.

This is my first time actually getting the haircut that I want!! I had a thick long hair and I…read morewanted to go back to a short haircut. I dreaded going to hair salons in the US because I have Asian type of hair (thick, heavy strands), and almost all salons I went to have been disappointing me with the results because they're not used to handle this type of hair. I went anyway because I was too desperate! I called in the morning and they told me to come in an hour later. Kristen was my stylist and she was super nice! She greeted me and offered some drinks. She really tried to cater to my needs and she even confirmed at the end if I want to adjust the length and the model (which I did and she was soooo accommodating!). The wash and blow at the end was really nice too! The place itself was really cozy and well decorated. It looks like high-end salon as soon as I walk in. But, here's the highlight, IT IS SO AFFORDABLE! I've had haircuts with the same price and they usually do just the bare minimum. I literally told her I can't believe I only have to pay that much! Would definitely come back for my routine haircut with Kristen!

Best Asian hair care experience I have ever had. Digital perms have been worth every penny and…read moreevery minute: my hair was soft, bouncy and shiny from Day One and stayed that way for 5 months. I have never before had such great, reliable results: made styling at home so quick and easy and satisfying. Henry is meticulous and really knows what he is doing. The salon itself is very clean and has a comfortable, professional vibe.

Mom and I walked in and got quality service! Very nice guys! The place was clean well lit and I'm…read moreglad we got there early as a bunch of people came in after us !

I have been going to Rose & Co. for quite some time and I get the best haircut ever!! They are all…read moreprofessional hairdresser's and do an excellent job every time.

I was able to make an appointment for the same day (always a plus when you're desperate for a…read morehaircut) and service was great. I just had my hair cut which cost $35 - because I was a first time customer they took $5 off so it was only $30. Maureen cut my hair and she was very sweet and did a nice job! The salon was clean and relaxing. I would definitely go back again!

Had the Classic European facial here at the end of May, 2025. The room where the service was done…read morewas FREEZING; it was a chilly day to start with and not a comfortable/relazing procedure with the chilly temps in the treatment room. While the staff member who performed the facial was very nice and polite, she seemed inexperienced and tentative. Last, the facial left me with dry patches across my cheeks and a depleted skin barrier. Overall, not a good experience. I emailed the spa with my feedback and never received a response.

VERY RUDE. I asked to get my roots touched up a month ago and they said it would be around 120$…read morethen I ask right before my appointment and I get up charged 60$. Then I get attitude from Kristy because I won't pay a ridiculous 180$ and that's not even including the cut I wanted to get as well. You guys need better customer service because she was VERY UNPROFESSIONAL.