We had an excellent experience with both Chris at the Redlands Mattress Firm and Erick at the…read moreCathedral City location.
We purchased a Beautyrest C-Class mattress a little under three years ago, but it had already begun sagging and causing problems. We later learned that this was a known issue with that particular model. After submitting a warranty claim, we received a credit toward a replacement mattress.
We first stopped at the Redlands Mattress Firm while we were in town for lunch, and Chris helped us immediately without using any high-pressure sales tactics. We explained the problems we had experienced with our previous mattress, the comfort level we preferred, and that we needed better support for shoulder and hip pain as side sleepers. Chris directed us to three excellent mattresses, each with different benefits, and gave us plenty of space to try them, talk privately, and ask questions without hovering.
After we found a Purple mattress we liked, Chris told us about a more plush version from the same collection that might better suit our preferences. He looked up which stores had it available to try and even called ahead to confirm that it was on the showroom floor before we made the drive. He also checked the expected delivery date and offered to waive the delivery fee.
We then drove to the Cathedral City location to try the Purple RejuvenatePremier Crown mattress in a California King plush model. Erick was ready to help us when we arrived and was equally friendly, knowledgeable, and low-pressure. He carefully explained the mattress's benefits, the warranty-exchange process, the delivery timeline, and what would happen if we needed to exchange it.
I was concerned that warranty replacements only include a 30-day trial period rather than the standard 120 days, especially because this was such an expensive mattress. Erick listened to my concerns and generously extended the trial period to 120 days and waived the restocking fee if we ultimately needed to exchange it. We doubt that will be necessary because we really loved the mattress, but having that reassurance made us feel much more comfortable with the purchase.
Erick also gave us plenty of time and space to lie on the mattress and discuss our decision privately. When we mentioned that our current pillows were not working well for side sleeping, he listened carefully and helped us find options that would provide better support.
Both Chris at Redlands and Erick and Cathedral City went above and beyond to make a stressful warranty replacement feel easy and manageable. They were patient, informative, generous, and genuinely interested in helping us find the right mattress rather than simply making a sale. The Cathedral City store was also clean, cool, and comfortable, and every employee we encountered was professional, welcoming, and down-to-earth.
I highly recommend both locations, especially the Cathedral City Mattress Firm, to anyone looking for a low-pressure, informative, and reasonable mattress-buying experience.
