Excellent Customer Service,Great Prices & Fast Delivery & Set up.Quality Top Notch Brands & Products that are Affordable.Jim was extremely knowledgeable & helpful.He even gave us some Free Memory Foam Pillows on top of a Great Price for New Beds.I checked around before making the purchase from Mattress Showroom.By far the Best Deal.Other stores wanted to charge me Double. Great selection,Quality Merchandise,clean store & they encourage you to try out each one to find the perfect comfort range! Don't waste time going anywhere else,I've already checked. read more

We got our rv mattress from Keith , delivered and old one removed Seamless experience read more

I just happen to come across this mattress store across the street from Ethan Allen on Highway 111. I went in with puppy and a very nice sales person named Gabriel Assisted me. He was very patient and kind and didn't mind if puppy tested out the mattresses too! Don't worry he had a disposable pad that he puts down before you lay on the mattress. I bought a diamond mattress and I think their prices were reasonable also. They have free local in-home delivery which I called a store around the corner and they want $99 to come into the house if you don't want it left on the porch! How rude is that. read more

Mattress Showroom - The showroom - Mattresses Near Me - Rancho Mirage, California

"Sweet Dreams" The best customerservice in the business, offering a wide range of products to fit everyone's needs. Doug read more

We are so happy with our mattress purchase. The sales person Gabriel was professional, knowledgeable, and provided excellent customer service. We purchased a mattress for our elderly mother who had been having trouble adjusting her sleeping positions from side to side. We figured perhaps a new mattress would help with mobility and aid in allowing her to sleep more comfortably. We went in thinking a firm mattress would be best for our mother however after talking to Gabriel and explaining our mothers' needs he recommended a medium firmness. It's been nearly a week since the mattress was delivered and our mother has been sleeping through the night now. She is able to move more easily from sleeping positions and is more comfortable in her new bed. Gabriel's recommendation was correct and we are so grateful, we'll be a repeat customer for sure. read more

Gabriel assisted me in picking out just the right bed in the right price range for my needs. He was professional, very knowledgeable and asked me the right questions about my needs so as to guide me to the right choice! I strongly suggest that you ask for him when you visit the Rancho Mirage store. Karen C. read more

Love Mattress Showroom. I shopped at several other stores before going to Mattress Showroom. Lots of hard selling at the other stores. Lots of talking and very little listening. The total opposite experience at Mattress Showroom with Gabriel. He listened to me and helped me find the perfect mattress. No hard sell!!! Just sincere help with meeting my needs. My mattress was delivered quickly and convenient to my work schedule. I also bought 2 pillows at Gabriel's recommendation and he was so right!!! I don't remember the last time I slept so well. Highly recommend Gabriel and Mattress Showroom. I also like shopping at a locally owned business. read more

Mattress Showroom - Mattresses Near Me - Rancho Mirage, California

I was having an issue with my temper pedic bed . The back was not lifting up. I called the store and an employee named Gabriel was so courteous and super helpful. He assisted me over the phone to reset the bed step by step and he actually fixed it for me over the phone!! It was a great experience and I am very thankful to Gabriel!! I wish there were more employees like him !! Thank you so much! Sabrina read more

This is a long overdue review. In late 2019, we had satisfied our extensive, unusually deep dive research of adjustable king-size beds. We had spent considerable time extensively drilling down to the minutiae of several high-end comparative brands and testing our top possibilities at showrooms. We had become exceptionally knowledgable about mattresses, adjustable frames, warranties and pricing to the point that we knew more than most salespeople. Because our research led us to consider some of the Tempur-Pedic product line, we weren't going to make a decision without first visiting Mattress Showroom's Carmen and her salesman Gabriel. They are far and away the most informed of any salespeople we encountered. Tempur-Pedic has a wide range of mattresses and pricing in its line, made more complicated by differences between a choice of one king-size mattress or a split-king, which also involves purchasing two bed frames that can be operated separately. This brand has a mandatory pricing policy that prohibits discounting by its retailers. So, the price is the same everywhere. Some retailers offer discounts on bedding (sheets, pillows, etc) as an incentive. Suffice it to say that Carmen was as competitive as possible and made our decision easy, but for some specifications also available in another brand which pricing Tempur-Pedic couldn't match. Other customers will likely not have this same consideration in their decision. Mattress Showroom also offers several other quality brands, but we were set on only comparing Tempur-Pedic to a brand not available there. We'd highly recommend Mattress Showroom's Carmen and Gabriel in Rancho Mirage, and expect that you'll be very happy with their bedding selection, pricing and customer service. They are a pleasure to work with and the best in their field. They will be our first choice for any additional beds we'll need for other bedrooms. read more

Mattress Showroom - Mattresses Near Me - Rancho Mirage, California

I knew what I wanted going in, so no problems at all. Sales guy was super nice, knowledgeable and efficient. His name was Jim. All the mattresses are nice, of course, with wildly varying prices, $800 and up as far as you can imagine. They're very nice about allowing you to try out each mattress for as long as you like - in fact, they encourage lying down a bit more than you might find comfortable. (I think it's weird to do practice sleeping in a public store, but it's the best way to go.) Delivery was quick and the big guys were deft at moving these crazy heavy items. read more

Absolutely the worst customers service ever. I ordered a mattress and cancelled it an hour later a month later and I still do not have my money back. No one can help me, the store says they have to leave a message for the operations department and so far no one has gotten back to them. There is no one I can be speak to, I wait to n hold for hours at the customers service number and no one answers. If I text them they hang up on me. This is crazy read more

My salesman Gabrial was very informed and showed me several choices. Helped me with hight of my bed. The the delivery guys went above and beyond and above setting up my power bed. the Temperpedicic mattress is awesome. Now I am really enjoying my naps and my two cats agree. Thanks Gabriel and Mattress Showroom. read more

Very poor delivery service and totally unprofessional installation of our new mattress and frame. A follow-up call lead to excuses like " that's not our job" from both the delivery person and ever more disappointing the same attitude prevailed when we contacted Alice, the store manager. We chose this store based on a recommendation of a neighbor but I sure will not recommend them to anyone else. read more

Look no more... see Gabriel at Mattress Showroom! He gave me the best Education about the mattress. Excellent Service Thank you Gabriel is the best Dr B Diez read more

We came here to find a mattress for our new home. Gabriel was very patient and knowledgeable. The first one was ordered was too hard and they let us exchange it with no extra charge. Really appreciate his willingness to go the extra mile. They also have free delivery and no extra charge for picking up/removing an old mattress. Highly recommend Gabriel and will come back again for any mattress needs! read more

Yahhh my boyfriend and I got a new bed today and it was delivered fast! Gabriel was so welcoming and informative! We definitely recommend checking out all the options they have!! read more

bought sealey diggina king and it quickly began to sag. I called to get help and was told someone will call you back. A Month went by, no call. I called again and was referred toCarmen. I was told they would schedule bedding specialist and another month went by. I called Carmen again and she asked" haven't they looled at the mattress " another time period went by, finally the Mattress was deemed defective and was replaced but with the same mattress. Carmen said we had to take another of the same model. New mattress came, and it too started to sag. Again contacted Carmen and scheduled another inspection and another month went by. Another call to Carmen, who said she gets busy with customers! I said "excuse me but I AM A CUSTOMER! and I'm not happy. After 2 more inspections, I was told I needed to give them the "law tag" I am sick of dealing with them especially Carmen! I will never go near that place again! read more

Purchasing a mattress from Mattress Showroom was an excellent experience. The showroom was one of the largest showrooms that we had seen and had several different models available to choose from. Gabriel, our sales associate, did an excellent job in educating us on the several types of mattresses available for purchase since it had been a while since our last purchase. He carefully explained to us the benefits of each type of mattress, which was extremely helpful in our decision making process. Gabriel was very professional in his approach and was very polite and courteous in his interaction with us. He is not a high pressure salesperson, which we liked. He walked us through all the options available to us based on our preferences and budget, and he did not try to steer or push us to the highest price mattresses. If you are going to buy a new mattress, we would highly recommend you see Gabriel as you will not be disappointed. In addition, the delivery service provided was excellent. Rudy and Robert delivered the mattress at the exact date and time promised and installed the new mattress and springs in a quick and efficient manner. We would definitely buy another mattress from Mattress Showroom based on our experience. read more

My husband and I have visited many mattress stores for months and I was amazed at the 100% customer service that Gabriel at the Rancho Mirage, Ca store gave. Very caring, tentative and listened to our likes and dislikes in a mattress. I highly recommend anyone looking for a mattress and just not sure what to get, please give Gabriel a visit. You will be glad you did. He deserves a BONUS!!! read more

My husband and I came into the Rancho Mirage showroom and was greeted by a very courteous Gabriel. He was very knowledgeable and an expert in his field . He knew exactly what we were asking for and patiently guided us to the correct beds to choose from . Although this was the first store we went in to shop for a new mattress , we were so pleased with his service that we decided this is the store we want to purchase from our new mattress and of course we did . thank you Gabriel for an excellent service . read more

Unimaginably terrible customer service. I was berated and insulted by someone by the name of Carmen when trying to explain my dilemma. She would hear none of it, even told me to get out of her store! This was after I purchased the first mattress which I couldn't sleep on. Since the salesman did not show me the bed I should've had, I had to spend hundreds more to get the one I should've bought in the first place since they wouldn't allow the second mattress to be purchased at the sale price which was a big ripoff, not to mention $100 delivery charge. I haven't had a restful night's sleep on either mattress. Now I'm having to deal with Diamond Mattress directly to replace the second one which is defective. I made a huge mistake. read more

Gabriel was very thorough, clear and helpful. I was able to have all my questions answered and handle the delivery of the mattress foundations for my rental property in a matter of minutes. The reviews are true ! read more

Mattress Showroom has nothing in mind but to sell you the most expensive mattress they can, irrespective of what you want. We were up sold to a Diamond Mattress for $1000. It began to sag on one edge after six weeks. It wasn't bad at that point but after a few months it got much worse. When we went back to Mattress Showroom the salesman was less than interested. He gave us the number to Diamond Mattress and said you have to call them, we don't do anything now. Their customer service was appalling. They didn't offer to help us in any way or give us guidance in how to proceed with Diamond Mattress. I won't go on with the disaster dealing with their customer service (or lack thereof). read more

I recently purchased a Stearn's & Foster mattress. I came in and was greeted by Gabriel. I told him what brand I was interested in. He showed me and let me lay down to try them. He gave me space to decide which one felt the best. He was very patient and gave me what each mattress had to offer. I finally settled for the Cassett queen size and offered me an upgrade to the frame. He offered the best customer service. He knows his mattresses and is a very special employee! Thank you for your service. PS I have slept on my new mattress and it's like a dream! read more

We had a budget, sales person kept saying "well try this one" , " what about this one?" And never did she showed up something in our price range. We decided to go for something double our budget but i had to go talk it over with hubby. We told her we would be back next day in the morning, she didnt seem very happy about that, i felt pressured, very pressured. I decided to not make the purchase there. read more

Why didn't I read the reviews first? We got a Diamond mattress ($1000+). It smelled REALLY strong like chemicals when we first got it, so I slept on the couch the first few nights. Then tried sleeping on it a couple hours, only to get a terrible splitting headache, racing heart, nausea, stuffed nose. I had to go right back to the couch. This kept happening over a month and finally after doing a lot of research realized this mattress was just TOXIC and needed to be returned. We have since placed at least 20 calls in to the store. We either get Gabriel (nice, but has no power to help our situation) or condescending, rude Carmen. I realize they are willing to exchange NOT refund, but this is a health issue at this point and we don't want to go into another toxic product, so need to get an organic CLEAN mattress. They don't sell those. They say they have one, but when you check out the product, it's not truly clean or certified, it's just made to look that way. SO, almost 2 months later now we have an unusable $1000 mattress taking up space in the garage, we're sleeping on the couch still and Naturepedic bed on the way. IF YOU CARE ABOUT YOUR FAMILY'S HEALTH - DON'T SHOP HERE! read more

Carmen was very professional and knowledgeable. I needed a Bed fast and she made it happen. Highly recommend Carmen and Mattress Showroom. DB Q102.3 The Deserts Classic Rock! read more

I got a great Diamond mattress and a great price. Joe even included in the price a metal frame, delivery all the way to Joshua Tree, assembly of the new bed and moving the old bed into another room. Even the guys who delivered the bed were totally nice and held up the frame of the old bed so that I could vacuum before putting in the new one. The business card I was given says "Mattress Showroom", but this is the place. read more

We had a great experience at Mattress Showroom in Rancho Mirage. We were assisted by the owner. She was knowledgeable and very patient. We got a great price and next day delivery. Delivery was on time. Love our new mattress. Recommend! read more

The mattress is great but.....my gold vanished .Be sure you want the mattress you pick cause once you buy it ,it's yours no 2 weeks, 30 days, that's it all sales final . I found a deal after and there is no way They could match the price. Like I said make sure your sure. We Realized we could have done better somewhere else. I think you should be allowed to return a mattress if it's 3000. So charge a restock fee but Nope. We even bought a special mattress protector in case you wanted to return your mattress.they should say exchange only for the same value.let the buyer beware read more

If you read my review on Mattress Showroom recently, you know I gave them bad marks! Well the general manager and I worked things out to an amicable solution. So here is my advice when it comes to buying a mattress. Almost no one returns a mattress. Know this before you buy. I learned the hard way for you! Shop the mattress stores, ask lots of questions, take notes and don't think (if your like me and need to do a thorough shop) that this is going to get done in one day. Maybe if you start early. The reason I recommend what I do is because once you buy the bed (in most cases) it is yours for the life of the bed. Doing your homework for buying a bed is perhaps as important as doing your homework before buying a car. So do this before you commit. Carmen (at Mattress Showroom) - Thank you for getting back to me and working with me, It was a pleasure. Best Regards, Michelle read more

I had purchased a mattress from Mattress Showroom in Rancho Mirage a number of years ago, and was very happy with it and the service. My mother, who is elderly with back problems and lives in Palm Desert, needed a new mattress so we again went to Mattress Showroom. We were greeted by Gabriel, who listened to my mother's back issues and suggested a particular Tempur-pedic mattress. She tried it, as well as numerous others. Gabriel was very patient and spent a lot of time with us providing suggestions and excellent information regarding the differences in the mattresses, and current mattress construction. My mother easily decided on the Tempur-pedic Gabriel originally showed her, and she purchased it. It was delivered the next day as promised, and she is delighted with it. We will definitely continue to be repeat customers. read more

So..I purchased a bed from these people, these are thieves. Everything that people say about the sleazy tactics of Mattress salesmen are absolutely true. I purchased a bed and it was for $3K --they delivered the wrong mattress (not the one I purchased). Then when I requested a different bed, they upsold me to a temperpedic because I didn't want have to deal with getting another wrong mattress. Instead of just making things right, Carmen berated me for being 'difficult' . When, in fact I was pretty cool about the whole thing. They charged me $60 for an upgraded mattress which was absolutely uncomfortable and so when I went into swap the mattress, she sold me a Diamond Mattress which is priced at $900 and an upgraded massage base for $1150. I'm now being billed $3250 for a bed less than $2500. So they ripped me off for $1200 of which, the Mattress is still super uncomfortable. So as of this weekend Im returning everything. Just buy a bed online rather than deal with these thieves with horrible mattresses that they won't deliver you whatever you buy. July 1, 2018 So an update--after much back and forth, over 100 pages of documentation--I received a credit for the bed for the $1200-I didn't get to return anything. i still have a bed that's uncomfortable but after the purchase of a topper, it's bearable. Don't get the diamond adjustable base, it has problems with the motors that vibrate even when the bed is off. Do your homework before you shop there--have your prices mapped out. Know that mattress companies change the names of the mattresses and the prices for the exact same mattress vary from store to store. Also be aware that the bed you lay on is not going to be like the bed you purchase. They're extremely broken in. read more

We recently purchased a mattress from Mattress Showroom in Rancho Mirage. Our sales representative was Gabriel. He was attentive, professional and extremely knowledgeable regarding our needs in choosing a mattress. He listened to my husband and myself and guided us accordingly. Choosing the correct mattress is a huge decision as well as investment. Mattress Showroom offers an exchange policy should you not be completely satisfied. Working with Gabriel made the entire process run as smoothly as possible. We so appreciated his expertise and patience as we made our decision. The mattress was delivered and set up by Steve and Jose. They made the mattress set up and removal of the old mattress as seamless as possible. The entire experience was OUTSTANDING!!! L.R. read more

WORST CUSTOMER SERVICE EVER ! I came here a few months ago and wanted to Purchase a Mattress from Gabriel who was friendly, kind,and helpful. He spent almost a hour with me asking how I slept , back sleeper, side sleeper, pillow, no pillow. He made many suggestions and even had me try out each of the beds that he thought would be a good fit for my type of sleeping habits. Gabriel wrote down the Diamond Mattress and name that I had enjoyed testing out and I ranked them One, Two, Three. He then even called the warehouse to see which of the three that they had in stock currently. Yeah all three of my choices were currently in stock.It was just about closing at this time . Just wanted to think about the discussion as it was going to be a very big purchase for me. I slept on my air mattress that night and went back to Mattress Show the very next morning. This is where the Worst Customer Service Ever part comes into play. First think walking in the door was greeted by a customer Service Agent by the name of Carmen and I came with my paper ready to make my number one choice..... Carmen told me that they did not have my #ONE choice in stock, and it was out of stock. I was surprised by asked her to look into my #TWO, and #THREE choice. Boy was I utterly shocked to find out that none of my choices were available and were now discontinued ! She did have a Mattress that could be delivered same day at almost TWICE as much as my original choice. NO THANK YOU ... read more

You must deal with Gabriel if you buy from here, he is the only reason I have purchased three mattresses in the last couple months. He is a straight shooter and very knowledgeable about the industry and is able to explain the benefits, and pros and cons of each mattress. For the first two he got them delivered locally same day within a few hours, for the third matress he was able to get delivered to our other property in LA in a little over a week. There was some miscommunication with the delivery for the third mattress but then the boss Carmen stepped in and had a driver come out later in the evening in order to honor the expectation that was set, it was just nice to know they cared and to feel heard. All in all, we are very happy with the quality of the mattresses and the service we received, but mostly with Gabriel! He is the real deal. read more

I had a problem with the wrong mattress being delivered last year. My body has been suffering since then. I took great effort in contacting the owner, sending emails, receipts and explanations but to no avail. No return calls, and no responses. Gabriel took the time and effort to work with me to make sure that I got the mattress that my husband and I had originally paid for. We were on the phone back and forth from August 2020 until October 2020 when I finally received the correct mattress! He represents what exceptional customer service is. He goes the extra mile so that the customer is happy and satisfied. If it wasn't for his hard work and effort I'm sure I would not have received my mattress. He deserves a promotion and a raise but if that happens you need to hire more people like him to work in customer service. It's a disservice to your business not to have a good customer service department. Thank goodness for Gabriel you care about people. You are the BEST! The 5 stars is for Gabriel. read more

If mattress showroom had better customer service relations and stood behind their products, perhaps they would save mega bucks from all the advertising they have to do. Obviously they do not care about repeat business. read more

Recently bought a Stearns & Foster mattress from Carmen. She helped me through the process, was nice and knowledgable. And they delivered it as promised the very same day! I would highly recommend Mattress Showroom if you want a great night sleep and have your mattress delivered on time. read more

I purchased my bed and frame from another location and received no positive assistance, only a denial of service. I call this showroom and spoke with Gabriel and he solved my problem over the phone in a matter of minutes. He was professional, calm and extremely kind. I am a senior citizen and I appreciated his willingness to help me in such an expedient and kind manner. read more