Professional sales people and I'm very happy with my mattress. The delivery guys were great.

Worked with Grace Sunday regarding a solution to lower our bed, it was a little high for us now as we are 5 years older, she suggested a low pro box to you under our mattress, now it's way to low for us and and actually have to fall into bed. Or height originally was 30 inches, with the mattress we have, a standard bed is about 27 inches height. Where we are now for what she recommended we are now at 25.5 inches. Ugh. Hard to change sheets and make bed being 5 inches lower, our comforter hangs to the floor etc. talked with her today and she doesn't even remember the conversation, she is not working with us at all to give us any options, and of course we can't return it even though we've had it less than 24 hours, of course I don't know where our original box is, as they took it away. read more

Grace was great! Got us in and out, and very helpful. The store is clean and has a great selection!

Great service. Knowledgeable sales people. Great selection at wide variety of price points. Same day delivery and installation. . Removal of old mattress. Offering no interest financing. Excellent experience. read more

Gabriel was my salesman and he is extremely well informed. I never felt pressured or rushed into a quick sale. They have a great selection of mattresses. There delivery men definitely provide white glove service. Happy with the entire team. Please ask for Gabriel he is the best. read more

Excellent service!! When we had questions they were very responsive. Great product, great people!

It's excellent!! I've been shopping for my mattress for months and tried laying down for at least 5 min every mattresses I saw. I visited this store last. I did not have the 100% right feeling up and til this store and mattress. Joni was very attentive but not pushy lol She gave me time and space to do my search in her store which I really appreciate it. I don't like tailgating SA. Anyway, when I found this one, I knew right away, this is it! U know the feeling, right!!! It's been only 4 days but we sleep so good. I don't want to leave my bed! I'm so so happy w/ my purchase. Delivery was next day and quick. If you are looking one, just visit Joni first. :-) FYI: I picked Black Diamond mattress. And it's wonderful Ps, I may update my review one month later again...cuz mattress breaking in and so forth.... Anyway, Thank you so much all!!!:))) read more

What an unexpected pleasure it was to go into Mattress Showroom! The salesperson there, Grace, introduced me to an adjustable bed that I didn't even know so wanted! I'm 81 and have a lot of pain in my shoulders and she showed me how to use the bed to take off the tension I. That area and also that it is recommended to have your feet elevated slightly above your heart as then the heart doesn't have to work so hard when I'm sleeping. My unit will be delivered tomorrow and will be set up with my fabulous mattress I bought last year at the Rancho Mirage store. Grace is a treasure! read more

I suffered a recent back injury, and realized during my recovery that I needed a new mattress set. Having done some research, I went to Mattress Showroom and met Grace. And it was indeed a moment of "grace" when I met her. She led me directly to the mattress that matched the description of my discomfort. Although I tried a few others, it was clearly the best fit for me both in terms of price and in terms of comfort. I highly recommend Mattress Showroom. Grace has over three decades of experience in selling mattresses, and the company has been here for nearly 40 years. They are local, committed, and their pricing includes delivery and setup of the entire mattress set, as well as removal/disposal of your old mattress and box spring. read more

Two weeks ago we purchased a California King mattress black diamond. Grace Ocasio was our Amazing sales person. We told her what we were looking for in a mattress and gave her our budget. Grace's professional, patience and expertise lead us to chose the right mattress ! We are forever grateful and every night we sleep so well !!!!! Thank you David and Angela read more

If you don't feel like your spouse ignores you enough and you need to be more ignored, then I highly recommend coming here. I walked into the store as the only customer in sight. There was one employee. Never acknowledged me, never greeted me, never looked up from her phone. I walked all the way back to her desk hoping to get at least a "good afternoon," but got nothing. If pricing and service are important to you, or at a minimum, having your existence acknowledged, then I highly recommend going anywhere else. read more

My husband and I only will buy our mattresses from the best store ever! Joni Paul is the best at helping you get the best mattress for your body type and budget. We can't thank her enough for taking such great care of us and we will be buying another mattress for another room next year. Coming to see you Joni Paul! read more

What great service. Same day delivery. Grace was great and helpful to my wife and I. Will have a great night's sleep.

Mattress Showroom has been Voted as the BEST Local Mattress Store in our area for the past THREE years and I certainly agree! GRACE at the La Quinta location is incredibly knowledgeable and customer oriented! She was absolutely remarkable in taking the time to assist us and we are so very grateful to Grace for her incredible assistance! We absolutely love our new mattress and adjustable bed frame. Thank You, GRACE!! read more

We were in need of a new mattress and found this store with great reviews. Grace, our salesperson was so attentive and informing about each mattress we looked at. Found the perfect one for us and we are happy. read more

Went in looking for a bed for my son, Joni was so very helpful. She showed us several mattresses and helped him find the perfect one. It was fast and easy I would highly recommend Joni and mattress showroom to everyone. read more

I had a very positive experience with mattress show room the moment I walked into the door the friendly and gracious sales person whose name I unfortunately forgot immediately showed me the exact mattresses that were appropriate for my 11-year-old daughter and I was out the door within 20 minutes with a new full-size mattress that was delivered the next day. The delivery guys,Akeem and Robert, were awesome. They showed up on the early side of the timeframe allocated for their delivery with smiles on their faces (even though they had masks on I could tell they were smiling underneath them)! They quickly came in and identified the room and frame for the mattress they were delivering and quickly went to their truck retrieved it and as they were getting the mattress they noticed that my tire was deflated on my car to a dangerously low level. They made sure to make me aware and reiterated the importance of me filling that tire immediately. It's so awesome when people like Akeem and Robert extend themselves in a meaningful way to keep you safe when it has absolutely nothing to do with their job, but it's just because they're good people. Akeem and Robert thank you so much for your expeditious and friendly delivery you guys made my day a little bit brighter and we all could use that right now during this pandemic! read more

I thought buying a mattress was going to be a pain in the rear, but the people at Mattress Showroom made it a stellar experience. The sales staff showed us several mattresses that were in our price range and explained them thoroughly. They mean it when they say "buy it today, sleep on it tonight" The delivery men were going to be a little late and they actually called to let me know. They set it up professionally and were very friendly. I would recommend this store to everyone. read more

Treated like royalty by the women in charge at Mattress Showroom in La Quinta. Grace allowed us to rest on many of the beds until we found the correct and most comfortable one in our price range. We received our mattress and box spring the next day by two polite professional competent young men. They even gave us two new pillows to sweeten the deal. Very happy with what we bought. read more

You won't find a better place to buy a mattress period!!! I knew the King of mattresses in Orange County .. well Grace from is the Queen of mattress's in La Quinta she is very knowledgeable at what she does!she will not steer you wrong she will make sure you buy the perfect mattress for the best price! She really knows mattresses! Never slept better!! read more

Grace helped me purchase two Eastern King mattress's She is warm yet very professional working hard to get the Bed price and service. I would NOT go anywhere else in this part of the city to buy a mattress.. this is the best. Jacque read more

LOVE LOVE LOVE this store! Carmen and Grace were super helpful! We purchased 3 Mattresses with amazing advice from these experts. Delivery team was fantastic. We will be purchasing again soon! read more

Our experience at the La Quinta Mattress Showroom was exceptional! Grace, our sales lady was not only knowledgeable, but extremely friendly, patient and helpful in assisting us in making our decision and ultimately our purchase of our Tempur-Pedic adjustable bed ! Thank you Grace for all your help and we highly recommend anyone looking to make a purchase of a new mattress set to go see Grace at the La Quinta Mattress Showroom. read more

Hi Folks, Let me tell you about the worst experience you may have as a customer. Firstly. We were told to expect our new bed between noon and five last night (Saturday), they showed up after six. Then, almost immediately the foreman began complaining about the sales person who'd sold us the bed. The agreement my wife made, was that they would move my hospital bed (I'm paraplegic) into the living room, creating room for our new bed in the family room and then remove our old King sized bed (and NO we didn't go cheep. We bought thier top of the line Temper Pedic King sized bed to replace our old one.) So now, for Christmas, they've left my hospital bed in our kitchen and the old king sized bed in the hallway upstairs, with the promise that they'll try to make it right on Monday (Christmas Eve). Mean while, we have a hospital bed in our kitchen and a King sized bed blocking our hallway upstairs. Also, as they left, they complained that they still had five more victims to deliver beds to. So we spent the first night in our very expensive new bed, fuming about their unprofessionalism. My feeling is, if you have an issue with your company, please don't take it out on your paying customers, do what is agreed to and do it on time. I mean, it is kind of like a dealership, prewrecking a new car and then delivering it to the customer that way, along with a business card for a body shop that would fix it for you. If you are foolish enough to buy from this business, I hope you have better luck than we have, so far. Happy Trails, Craig Wanner UPDATE Sunday, 23rd of Dec. One Matress Showroom employee stopped by today, after 6pm, to help my 58 year old wife carry the hospital bed out of kitchen and into livingroom. Our old king sized bed is still blocking our upstairs hallway. Just remember, this could be you if you do business here. read more

Worst service! Grace had no desire to sale us a bed. While we were looking and testing the beds out she walked away to assist another couple that walked in. Once we decided on the bed and we sat down with her and I noticed the other sales person showing that the bed was adjustable. She never explained anything about the features. I upsold it myself to a king instead of a queen and the adjustable feature. After purchasing the mattress I did more research to find out the bed was available in a split king which I also wasn't told about. We placed the delivery for two days later and were told it would be delivered between 2pm-5pm. I received a call from Grace the day prior to delivery stating that the bed had to be delivered between 11am-2pm. We changed our plans that day and waited until almost 5pm for the bed. Once the bed arrived the delivery men told us that beds in our area never get delivered before 4pm. Not only did we wait all day but our bed was delivered with a rip on the mattress, the pillows that were supposed to be included weren't there and apparently back ordered which we were not told. The delivery men left before I saw the rip but I called Grace right away and she stated she'd send the delivery men back right away. They never came back. The delivery was on a Sunday and Tuesday came around and I still hadn't received a call or a new mattress. I called Grace and she stated that she told us the bed would be delivered on Wednesday which was a blatant lie and later found out the bed was actually ring delivered the following Friday. If that's what I was told I wouldn't have been calling her upset asking what was going on. Being so upset I asked for her bosses number, Carmen who works at the Rancho Mirage location. I called her and left a message and never received a call back. Working all day I didn't have time to call her everyday so I had my mom call. She apologized and stated that she told call me to apologize and now over two weeks later I have yet to hear her. Before Friday (Wednesday) came for the delivery of exchanging the mattress, I stopped at Banner Mattress and I was quoted a cheaper price for the model above the one I purchased. I stopped at the showroom Thursday request a refund for the difference and Grace stated that Carmen would have to approve it. I also requested that the missing pillows be delivered with the mattress exchange and I should get complementary covers due to the problems. She stated that that was fine and I was also told that Carmen had to get the refund approved by her boss and she'd give me a call the following day, Friday. Friday came around and I never heard from her and the pillows and covers were not delivered. I called Carmen Sunday and I was told she was off so I called back Monday to be told she was busy and would call me back. Monday passed and I never heard from her so I called in Tuesday and was told again she'd call me back and never did. I called Wednesday and was told by staff that she was still waiting for the approval. I was very upset that she couldn't tell me this or bother giving me courtesy call and I requested the number of her only to be told that wasn't possible. I had to have my mom call again the following day since I was working only to find out that they wouldn't honor the price difference or return the mattress. Now two weeks later I still never heard from the manager Carmen. This company has the worst follow through and customer service ever! read more

Although the service was good, the quality of the mattresses are very low and cheap. After 3 months of purchasing my matredses, they sunk in. Called mattress showroom and they give us such a huge hassle when trying to use the warranty. I went back to Mathis, I've had things from them for more than 5years before having to replace. Makes sense as to why this place supposedly gives good discounts. Horrible quality! First and only time I ever shop there. Sad to say. read more

If your looking to buy a Mattress this is the Store to buy it at! We have bought several from our Mattress Specialist Octavio & he is awesome. Very informed about every aspect regarding a mattress and he will ask you the right questions to help you find the right one so you get that great sleep we are all looking for. Not only that he makes your experience painless & really wants to help you find your perfect match. You will not find a better person to help you... read more

Had a great buying experience here! My consultant, Denise, was very knowledgeable; patiently explained everything I didn't know about mattresses; and guided me to an excellent decision for my needs, all without pressure just to make a sale. The manager, Santiago, worked with me to finalize my purchase at an excellent price and ensure quick delivery. The delivery guys were also excellent and very polite. I recommend them all most highly! read more

Bought my new mattress here last month from a really nice lady; Grace. Very helpful and knowledgable regarding mattresses and other furniture. She can help you make up your mind and find the perfect mattress for you. Super experience. read more

I went to the Indio Showroom because I am a repeat customer. After waiting for about 40 minutes and being passed up by the next customer that walked in, I left. After comparing prices with other businesses I went back the following week to purchase a bed because of the price and free delivery. The first available delivery time was the next day between 12 - 4 pm. I let Ken, my sales rep know that I needed it sooner because I would not be available after 3. An emergency arised (Stagecoach traffic), which we have every year and my bed was not delivered as promised. I wasn't till the following day that I finally received my purchase. I called my sales rep with my concerns and he referred me to Carmen in Rancho Mirage. I spoke to her on 5/1 in the morning and she got my information but needed to call me back because she was with a customer. I have yet to receive a call back from her after leaving several messages. I am very unhappy with my service!! read more