Yes it's not your imagination every local store is on hwy 111. Day three of mattress shopping. Son agreed to take me shopping for a new mattress and we started in the area with several mattress stores. Mattress Showroom was the first. Truthfully I hate the commercials. We walked in, was greeted by Joni. She has patience of a saint. I explained what and why I was looking for. Then I made the confession of me not liking their commercials. She smiled said the owner was fantastic , sweetest person With a lot of long term employees. I came back today and ordered my mattress from Joni And you are the best. *service is outstanding *selection is large, something for everyone *value pricing for the best quality Thank you. read more

Mattress Showroom - Joni - Mattresses Near Me - Palm Desert, California

Gabriel at Rancho Mirage store was so helpful! Very knowledgeable and patient. His customer service is top notch! I highly recommend!

Thank you Joni and your delivery guys.You guys were great. I've I could I've give you 10 stars.Thank you so much for the great service-Claudia Morcus. read more

Thank you Joni! Your amazing customer service was so appreciated. We love our new mattress and headboard. The pricing was incredible. Absolutely the best!! read more

My husband and I needed a mattress by the end of the day. It was already 3 pm. We rushed to Mattress Showroom. Gabriel warmly welcomed us and showed us what was in stock and available for same day delivery. Within an hour we were out the door with our receipt in hand. Within two hours our new bed was being set-up in our home. That night we both slept like babies! Gabriel did a spectacular job for my husband and I. There was no pressure. He was knowledgeable, personable and efficient. The delivery crew was there and gone before we knew it. Thank you Mattress Showroom! read more

Purchasing a mattress from Mattress Showroom was an excellent experience. The showroom was one of the largest showrooms that we had seen and had several different models available to choose from. Gabriel, our sales associate, did an excellent job in educating us on the several types of mattresses available for purchase since it had been a while since our last purchase. He carefully explained to us the benefits of each type of mattress, which was extremely helpful in our decision making process. Gabriel was very professional in his approach and was very polite and courteous in his interaction with us. He is not a high pressure salesperson, which we liked. He walked us through all the options available to us based on our preferences and budget, and he did not try to steer or push us to the highest price mattresses. If you are going to buy a new mattress, we would highly recommend you see Gabriel as you will not be disappointed. In addition, the delivery service provided was excellent. Rudy and Robert delivered the mattress at the exact date and time promised and installed the new mattress and springs in a quick and efficient manner. We would definitely buy another mattress from Mattress Showroom based on our experience. read more

Had the best mattress buying experience today at Mattress Showroom in Palm Desert. Gabriel was knowledgable, friendly and explained in detail the differences between the various mattress types, sizes and styles. It was the best customer service experience I've had anywhere in a long time. We opted for a Tempurpedic Lux Adapt Firm. We are very pleased and also excited that the mattress will be delivered within 24 hours of our purchase. Everyone...be like Gabriel! read more

I had a great experience here. I came in on a Saturday, explained what I needed, and within 25 minutes they connected me with exactly what I needed. It was delivered seamlessly 48 hours later. Highly recommended. read more

Gabriel was immensely helpful as we demo'ed multiple options. We were impressed by his knowledge and recommend this store. We have delivery of a S&F mattress in a couple of weeks which was perfect for our schedule. Lots of options in PS, Cat City, RM and PD but we feel like we found the right one. read more

I wish I could give this place a better rating. The sales woman was friendly and gave us a great deal on our mattress. The short version of a long story is that we weren't satisfied with our mattress and tried to exchange it through the "120 Night Comfort Guarantee" that we were promised. It turned out to be such hassle to exchange it, that we finally gave up. Due to this, I don't recommend shopping here. read more

We went in to get some information about a new mattress and left with a new Sealy Posturepedic Copper Hybrid mattress. Gabriel was a great salesman. He methodically took us through the different options, explaining the advantages and price differences of each. He helped us find the perfect mattress at the best price. We never felt pressured or uncomfortable throughout the process. He worked with us on the delivery and we could not be happier with our purchase. Gabriel deserves all of the credit for our purchase. read more

Deceptive business. Bought two mattresses and told all about their unconditional warranty, which allegedly covered us for 120 days to make sure the mattresses were comfortable. We specifically asked Judy if this applied to both mattresses. She said YES. Well, several weeks later and one of the mattresses is unbearable. The store did nothing to help us. Their 120-day scheme only applies if you buy their mattress pad on site, at the same time. This was never explained to us by Judy. We have our own (brand new) mattress pad on this horrendous mattress. Asked to speak with a supervisor or customer service and Judy promised they would call. After 2 weeks, no call. Went to their website and sent email about the situation. After 2 weeks, no response. Do not be fooled by this company. They will make promises that they will not be able to fulfill. We regret not going with Macy's. Again, do not use this company. They are deceptive liars and failures at customer service. read more

My husband and I purchased two mattresses from Mattress showroom in Palm Desert, unfortunately our second mattress had warranty issues. Carmen from Mattress showroom made the warranty exchange extremely easy. She took the time to educate me on the different mattress choices I had ! I am super excited to get my new mattress ! I would recommend this place to anyone! Thanks Carmen...you know your beds! Suggestion...listen to her take your time and buy quality you won't be disappointed! Teresa Waits read more

Started in Palm Springs looking for a bed. Ended up down in Palm Desert at Mattress Showroom late on a Sunday. Judy was right to the point, so helpful and a nice person. She made it all happen cutting to the chase. And, she's very generous with cookies too which I very much enjoyed. Been about a month now and the bed is great, the delivery team was great and Judy was fantastic. Thank you Judy. read more

We bought a mattress here in Palm Desert last week. We were promised it would be delivered today. That didn't happen!!! :-( So we called the store and were told they would find out when it would be delivered and they would call us back. No call back!!! This is no way to treat a customer!!! Don't believe Mattress Showroom's promises!!! read more

Wonderful experience, I bought 3 mattresses and they were by far the best price, I spent weeks comparing prices and brand names. Friendly salesman made it extra easy and delivered them same day. Wow! we will shop here again Thanks read more

We had a terrible experience at Mattress Showroom. All we needed was a bed frame. A very nasty, overly made up woman told us that they had exactly what we needed. When I saw the brand name, I remembered that I had read bad reviews on this item on Amazon. The reviews said that often pieces were missing. I asked the woman if we could return it if pieces were missing and she said that once the box was opened it was no longer returnable. Then she said that there were never any missing pieces. Sure enough, we got home, took it out of the box and two pieces were missing. When I called she said "I told you no refunds if box is opened". She really treated us as if we were garbage. read more

It was a pleasure working with Amy and the entire staff thank you for your help. I would recommend Mor furniture store to anyone that needs furniture. read more

Bought a condo in PD and needed a bed. Good prices and the lady that worked there, Judi, really knew her stuff. Probably won't need a new mattress for a while but I'd buy here again. read more

We went around and around a few times regarding a defective mattress that we bought from here a few years ago---well, we said it was defective, they said that it was not; but, to their credit, Carmen DID get us a replacement. We are sleeping much better now. Thank you! The sales staff is friendly and knowledgeable. If it wasn't for the inconvenience of wrestling over the warranty thing, I'd give them five stars. But eventually, in the end, they helped make it right for us. read more

I've been buying mattress sets from Judy for the past 3-4 years. She is wonderful and really knows her stuff. Makes recommendations based on your needs not just pricing. I return every time I or a family member are shopping for mattresses. Highly recommend Mattress Showroom and Judy is a bonus!!!! read more

I was at the Mattress showroom in Palm Desert, I was helped by Judy she was wonderful to work with, she asked me many questions to uncover my needs, not just trying to sell me something! !!. Most stores I went to were just trying to sell you something. ... she was friendly and very helpful. She knows what she is talking about very knowledgeable. I would highly recommend shopping with her. read more

We purchased a Steans Foster king size mattress at this place and after one year we tried to get it adjusted for divots in the mattress. We asked to have it looked at and WOW, we had to pay to have it seen, or shipped to have it examined and no guarantee that it would be adjusted. Just told us to forget it. So the warranty on this is offered, ten years, is not very good. Be careful of what they tell as to if you can get your expensive mattress adjusted. My recommendation is not to even look at Mattress Showroom, ever. We donated a twenty five hundred dollar mattress to a shelter. read more

Excellent service by Aaron. Will return. Will refer all friends and family. Tested many mattresses and he was very knowledgeable and patient. thanks Renee F read more

Had excellent experience with "Marco" today, who handled the sale from start to finish like a pro! Made my day smooth and swift, and was efficient and friendly! Would definitely recommend working with him if you go shopping for mattresses. My first time dealing with this company and I'll certainly be back, hopefully Marco will be working that day! read more

We paid $1,275 for a Diamond Purity Pillow Top set less than 3 years ago 5/25/14. Judy assured us this was a quality product. We should have sensed something was wrong. The 120 Day Comfort Exchange was voided when we refused to pay over $100. additional for a mattress (cover) protector. Almost immediately we noticed the stitching that quilted the top fabric was coming out. We felt that was trivial and did not justify a complaint. Now some 2 years and months later, it feels like we're sleeping on a hillside. It's almost impossible to get a good night's sleep and we wonder if it's taking a toll on our weary backs. Hindsight is 20/20 and we should have read the fine print before signing, checked comments and feedback, and turned on our heels when the salesperson declared that the warranty would be void if even a tiny speck that "you might not even see" appeared on the mattress. Recent revelations indicate we would have to pay $100 plus to submit a warranty claim and the best scenario is that our sad mattress would be replaced with another like it. read more

Judy was a dream (pun intended) to work with. She got us and our needs lickety-split and helped us select the bed to meet our needs and budget. It was delivered on the right day and at the right time. Five stars! read more

Just bought my second bed from Mattress Showroom, Joni was my sales person both times once at the Cathedral City store with my aunt . She was so helpful asking many questions trying to help my aunt who honestly can be a bit demanding and difficult. But Joni was outstanding very friendly and professional. We bought a bed and it was delivered the same day and my aunt loves it. So when it was time for me to buy myself a bed I went to Mattress showroom to see Joni she was working at a different store I was told . Once again her service was wonderful and my bed is very comfortable she found me a bed that was perfect . I highly recommend Joni and mattress Showroom. read more

Their ten year warranty was useless as are the owners. Our mattress sagged after two years and they wanted us to jump through hoops to remedy despite their ten year warranty. It took several calls just to have Carmen acknowledge the problem and would cost us over $100 to have THEM come out and look at it. Plenty of other reputable showrooms around so we preferred to eat the loss and buy elsewhere. read more

Poor customer service, In Feb 2014 my mother went to mattress showroom, saleswomen Judi was ignoring my mother the customer and talking to me, totally disrespectful. My mother bought two mattress, she tried to return one of them and has been given the run around, we are already in May and they still have not resolved the issue. Carmen the manager has never returned any of my phone messages. Will never recommend mattress showroom! read more

These days selling mattresses seems something akin to selling used cars. Mattress Showrooms is a good example of smallish company selling substandard mattress, using price and a superposed unconditional "comfort guarantee" as incentives. We purchased a mattress from them a year ago and have never been content or comfortable with their product. They say their product warranty is handled by an "outside company" and the customer needs to pay over $120.00 to have the product inspected by their experts. Warning! do not purchase a mattress from this company. Only purchase from a major company with a honest guarantee. read more

BUYER BEWARE. They tell you that you have 120 days to exchange if not satisfied for any reason as long as you purchase their overpriced mattress protector which I did. I purchased two queen mattress sets retail at $1199 each and was given a discount to $1000 each. Three months later I was not happy with one set (too firm) so I went into the store to select another $1199 set knowing that I would need to pay the $75 delivery charge. They would not discount to $1000 as previous. Ask for the fine print full sheet before purchasing. read more

Poor Customer service! When you first walk in, they offer you cookies, water, candy, but when you have an issue they will be rude and try everything not to help you. We were rushed when we bought because Judi had to be somewhere. we bought a tempurpedic that was a couple thousand dollars, but decided it was way too firm. So we wanted to exchange the mattress per their policy. They gave us the run around for a bit and asked us 50 questions about why, and was the room too cold, or your sheets must be too tight. We ended up having to pay an extra $800 to get the softer one plus they wanted to charge us a delivery fee with tax just to exchange it! When i said i didn't want to pay a delivery fee, we just spent over $3000 for a mattress she became very rude and slammed paperwork and the credit card machine. I could not believe the way she was acting! I would never hire an employee that acted like that! So, I had to pack up my old mattress, drive it to the warehouse, pick up the new $3000 mattress and carry it inside and set it up! Worst customer service for someone who just spent 3k!! I would not recommend this place. If you're purchasing a tempurpedic, they are the same price anywhere you go, so do yourself a favor and get it from somewhere else. read more