I purchased a Tempur-pedic mattress and like it, but the delivery and set up crew scratched my…read morehardwood floors throughout my house as they slid the mattress from the entry of the home to the bedroom which is located on the other side of the home. I then returned to the store a month later to purchase a pillow. I paid 250.00 for the pillow that was promised to arrive at my house no later than 4 days from purchase. After 2 weeks, I am still patiently waiting for the pillow to arrive. I would not recommend this store.

Needed a mattress immediately. Jerry S. at Hickory NC location worked with me to get next-day…read moredelivery. More than satisfied with his knowledge and professionalism.

I recently purchased a king size mattress and adjustable box spring. The service received during…read morethe sale was excellent and very authentic. I felt comfortable in the products and the information provided. I would recommend this business to anyone looking to buy a quality mattress.

This is a great place to buy from! James knows everything you will want to know when buying a…read moremattress set or adjustable base set. He is a great person and it shows through the way he conducts business! Great deals! Thanks! Gary

We were acknowledged. Ask him how he was; he responded "I'm here, on Labor day." He was busy…read moresitting/conversing with a female in the back/office area. We tried to get feedback or help. Although reluctant to leave his conversation with her, he answered some of our questions. Returning to his conversation. I needed him again and I did ask if he was working a sale as I didn't want to bother him. He said he was. So I knew to leave him alone. They continued in conversation and he left us alone. My issue: I was in the market for an adjustable bed and possible mattress and I felt like I was bothering him. They were clearly just sitting and talking. I do appreciate that I was able to determine the bed I wanted by sitting and/or laying on it. It helped me form my opinion and I ordered online from WF. He may have blew the sale but I hope he accomplished what he wanted with her.

The associates at Mattress Firm are very helpful and very kind!! Brianna was a pleasure to work…read morewith through the process; it was our first time purchasing a mattress for our new home.

Above and Beyond our expectations! Ordered outdoor furniture from them. From start to finish it…read morewas a great experience. Friendly service, ready when they said it would be and help loading it when we picked it up. Mike's customer service was everything we could ask for in this purchase. Thanks and we will be telling everyone that is in need of outdoor furniture to ask for you!

We just received out outdoor pub chairs and tables, made to order in a fantastic blue color. Very…read morehappy with the construction, and happy to recommend this local, family owned business. Made well, priced well, and easy to work with. Thanks, we will be back!

Literally nothing they had impressed me. I have a whole house to buy for and what they offer is…read moresubpar if that. Nothing stood out. And, outrageously overpriced. I found one guest bed that was a consideration for 499. on sale. But a matching nightstand is 449. That's CraCra. Forget any other furniture in the set. Ultimately, I walk right out. Was first and last visit. Will never return. By the looks of the parking lot, many feel the same.,

By far the worst customer service experience I have ever had. From failing to honor their 90-night…read moremattress guarantee (mattress was never taken out of the plastic), to charging a delivery fee (shows free delivery online), prices are DOUBLE in store vs. what is listed online, no response to multiple emails, texts & phone calls, botched delivery/exchange attempt. I would never recommend anyone patronize this business. Based on what I have heard from others, I'm not sure how they are still in business.