I bought an expensive Simmons foam mattress here about three years ago. It deteriorated over that…read moretime and was just plain worn out. I reached out to the retailer and was met with a prompt reply and a complex manufacturer driven process to validate issues under warranty. After being unable to highlight problems with this foam mattress with a process designed to manage conventional mattress problems, and a bit of an extended email conversation about it by email, Katy offered to help me replace the unit and deal with the problems themselves. Which she did. We promptly selected a replacement from another brand, and her team provided pickup of the worn out unit and delivery of the replacement. I'd use these guys again. A small or large retailer standing in for a underperforming manufacturer and their deficient product these days is rare, let alone after three years. Thanks Katy.

Very friendly and accommodating with awesome customer service. We had ordered a sectional and when…read moreit was ready, we were unable to have it delivered due to a flood that had occurred in our home which required extensive floor repair. They did not charge us to hold it for over a month in their warehouse and said to just call anytime we're ready to have it delivered.

David and Leslie were just amazing. I was looking for a low profile boxspring and they were able to…read moreget it for me quickly and at a great price. I absolutely recommend Mattress By Appointment in Mooresville for your bedding needs. Thank you so much. I will recommend you to all my friends who are in need of a new mattress set.

We showed up at the showroom with every intention of buying a mattress. We have seen the…read morecommercials and the mattress we had was worn out. Once we got inside we were amazed at he selection and the low pressure well informed salesman. We knew we made the right decision. Three weeks later we are still pleased and very happy with our mattress. OMC has a good product and a great local business.

I purchased a beautiful chesterfield style leather sofa through Horchow/Neiman Marcus. After about…read moresix years the front wooden frame rail that supports the seating area started to sag. The sofa was very well cared for and never abused. Horchow said that they didn't offer any warranty and directed me to contact Old Hickory Tannery directly. After some emails explaining the situation, Old Hickory Tannery agreed to have the sofa shipped back to their factory to inspect the damage. They offered to rebuild the sofa at no cost! We now have the sofa back and it's absolutely in perfect brand new condition. I don't know of any other company that would have done this on a six plus year old sofa. They obviously care about making very high quality beautiful furniture and value customer satisfaction. My next piece of furniture will be from Old Hickory Tannery.

We bought a Duncan Phyfe sofa from Old Hickory which was ok so we decided to buy a Bergere chair…read more What a mistake me made. The frame was ok BUT the upholstery cushion was horrible throughout. We provided the fabric BUT the job they did of filling the chair was in our opinion sub standard compared to any other chair we have ever owned. We were contacted by the area rep and were told that this is the way the chairs are made. We mentioned that we just bought a chair from Horchow that in our opinion was superior in all ways. He told us that Old Hickory made chairs for Horchow also BUT with a different design spec based on Horchow standards. He was going to look into what could be done to fix the chair then we never heard back from him. Anyhow, there are a lot of places to buy chairs. In our opinion buy from someone else like Horchow. And in our opinion, if you want an Old Hickory designed chair do not buy from Old Hickory directly, instead buy from some that they make chairs for based on a high standard like many other retailers.

Nice, clean store with a good selection of mattresses. Pleasant salesman who was honest when…read morequestioned, didn't harass or needle us to up sell the product. We ended up purchasing a very good mattress for a decent price. We are very happy with our purchase and recommend this store.

Wonderful, wonderful experience at this store. The Best I've found. Justin/team pointed out things…read moreto me I didn't even know about different mattresses, and allowed me to take the time to try each one I picked out. Informed me of which mattress's are designed to support different sleeping positions. Helped me locate one that suited me exactly for sleeping on my side instead of my back. Never pushed to buy a certain one, or ignored me. Gave me significant time to try the ones I liked. Gave me very important details to look for in a mattress, and found one just perfect for my sleeping position. This store has superb customer service, and Justin went above and beyond to help me find exactly what I needed and wanted!!! You couldn't find more helpful and honest people. Store is great and very clean!!!!

I purchased a Tempur-pedic mattress and like it, but the delivery and set up crew scratched my…read morehardwood floors throughout my house as they slid the mattress from the entry of the home to the bedroom which is located on the other side of the home. I then returned to the store a month later to purchase a pillow. I paid 250.00 for the pillow that was promised to arrive at my house no later than 4 days from purchase. After 2 weeks, I am still patiently waiting for the pillow to arrive. I would not recommend this store.

Needed a mattress immediately. Jerry S. at Hickory NC location worked with me to get next-day…read moredelivery. More than satisfied with his knowledge and professionalism.

Great from start to finish! Responsive, easy to deal with, and gave us time to do what we needed…read morebefore we were ready to install. Definitely recommend!

Contracted with LL Flooring located in Hickory, NC. Per the office manager I was required to pay in…read morefull up front, but LL Flooring would hold the funds until we had a final walk through and I signed off on everything being completed to satisfaction. However, I never had this walk through and ended up taking 5 days instead of 1 day, that appears to be due to LL flooring's lack of transparency and communicating with the installers. When I contacted LL Flooring they had already released the funds to themselves and the installers, they did refund for the material but said I would have to take labor refund up with the installer and have been completely unhelpful with this process where the installers have worked with me trying to get this resolved. Additionally, in the beginning I had requested carpet to be installed but was told I could wait until the flooring was almost complete to finalize this and when I went to finalize which was after they released the funds, LL flooring added additional charges and said the installers increased their cost that ultimately doubled the cost originally quoted. When asked about this Jordan said the quote was only good for 30 days however I was never told this nor did I ever received the paper quote despite asking for it to be emailed to me. I reached out to Ben, the store manager on multiple occasions and was told he was going to look into it and get back to me, I have not received any follow up from them. I have contacted this office multiple times and keep being told there's nothing they see in the notes and nothing I (the customer) can do, they refuse to provide me with any contact information above their store manager that continue to dodge my calls. Now that I have filed a complaint, calls from my phone to the store go straight to voicemail but not when calling from a different number. Basically, these two employees will tell you anything to get you to pay and once they've been paid they do not care if you have any issues. I do not like that you are unable to speak to the installers to confirm pricing and after all this, I question if Ben and Jordan are being truthful in their prices and quotes. I would avoid using LL Flooring at all costs, at least this location.

We were happy to see that Statesville has a Harbor Freight now. This store is new and clean. The…read morepersonnel are friendly and available to help you find what you're looking for. The manager himself will spend time with you explaining the differences between similar items and then helping you load your purchases. Not every item on display is actually available in the store for purchase. Harbor Freight is not alone in having supply chain issues. The wooden work bench that I wanted to buy for hubby wasn't available in the Statesville store. I had to drive to Harbor Freight in Winston Salem to buy it. The large tool boxes that hubby wanted to buy weren't in stock either and had to be ordered. He ordered and paid for them on October 28, and three weeks later they're not in yet. No fault of the Statesville store. We've shopped in several Harbor Freight stores, and this one is our favorite.

I am a 100% disabled vet and I have to unexpectedly go out of town tonight and I need a hitch cargo…read morecarrier with a ramp to be able to take my mobility scooter. I go to the store because they're supposed to have some in stock I get here they say they don't have any in stock but the display sitting right in front of me. They do a search there's not another one within 200 miles but they refuse to sell me the display that is right in front of me that'll solve my problem. I won't go back to the store and I certainly don't recommend a store I don't recommend harbor freight at all I even called corporate and they said that they couldn't do anything to make them sell it to me. It's a shame I used to buy a lot of stuff here