Literally nothing they had impressed me. I have a whole house to buy for and what they offer is subpar if that. Nothing stood out. And, outrageously overpriced. I found one guest bed that was a consideration for 499. on sale. But a matching nightstand is 449. That's CraCra. Forget any other furniture in the set. Ultimately, I walk right out. Was first and last visit. Will never return. By the looks of the parking lot, many feel the same., read more

By far the worst customer service experience I have ever had. From failing to honor their 90-night mattress guarantee (mattress was never taken out of the plastic), to charging a delivery fee (shows free delivery online), prices are DOUBLE in store vs. what is listed online, no response to multiple emails, texts & phone calls, botched delivery/exchange attempt. I would never recommend anyone patronize this business. Based on what I have heard from others, I'm not sure how they are still in business. read more

For the last 20+ years, Ashley Furniture store in Hickory NC has been our "GO TO" store for all of our home furnishings until recently. We walked into the store with the intent to purchase an entire home full of furniture. however, In an effort to clarify numerous negative online reviews, my wife began questioning the Manager of this store regarding timing of delivery and quality of service complaints. (these were the majority of the complaints we found) Instead of addressing the complaints, the manager turned his back on my wife, shaking his head and walked away while my wife was mid-sentence....NOT A GOOD PLAN FELLA! WE ARE FINISHED WITH ASHLEY FURNITURE! read more

Looking for new furniture? Try goodwill. At least there, you get what you're promised. I've bought from Ashley. The "new" loveseat came with stains. My daughter bought from Ashley. Her new sofa broke within a week. It took her a month to get it repaired. My other daughter, against our advice, bought from Ashley. Over 2 months ago. She is still waiting on promised repairs to her "new" sectional. Repairs. She paid for new, and she can't even get the furniture that she received damaged repaired! She will never have the NEW furniture that she paid for. She can't even get in touch with the salesman or customer service. Need a couch? Pick one up off the street before you go here! (Update on 6/24/19. Still waiting on repairs. Going on 3 months now) read more

we were in there for a hour and nobody came up and assisted us. we were looking to buy 2 bedroom suites and a living room suite. they had plenty of options and they were good in quality. the prices were around $1000-$2000 dollars for what we were looking at which i think is a pretty good price range. only problem was no assistance. read more

Great experience. I love my new mattress. Wonderful crew and delivery was timely and smooth. Polite and courteous staff. Will be back for a sectional soon! read more

My furniture arrived with no hardware. So our four year old will have no bed for upwards of a week until Ashley's can locate and deliver hardware. We were warned we'd be penalized if we weren't here when the furniture arrived. We feel Ashley's owes us a penalty for not delivering what they promised. The delivery men were polite and respectful, but not able to resolve the failure of missing hardware. read more

Honestly it's pointless to even write a review due to the other 1000 horrible reviews. This is the worst experience I have ever had. Not only did I buy the furniture and leave my information but they called someone else about my furniture and delivery change date. No one has contacted me at all. This is the worst place I have ever been to and I hate I even gave them a chance. BEWARE. Read the reviews before you purchase it is allllllllllll true! read more

Do not buy from Ashley. My husband and I went to Ashley to buy a sofa that they said it would be delivered to us on June 9 but they called us the day before that they had a manufacturing issue so it would be delivered to us June 20 but then they still had a manufacturing issue so it was to be delivered to us june 23 but nope they change the delivery July 2 but we just got a call saying that they have a manufacturing issue again so it won't be until July 23 before we get the sofa. The funny thing is my old brother went to Ashley to get his sectionals 2 weeks after I did and he got his but I'm still waiting for a small sofa. We bought the sofa May 13 and its now July and we still don't have our sofa. read more

I purchased a sofa and had the delivery date set for May 12th. I called to reschedule for May 14th instead so I could be home. After calling and CONFIRMING TWICE that my sofa would be delivered I found out on the 13th that my delivery was cancelled! The lady I talked to said she could not call the warehouse but could only email and now I have to call them back in 2 hours to see if they can bring my sofa! It's completely paid for and I don't know when I'll get it! DO NOT BUY ANYTHING FROM THIS STORE!! These people are idiots and their communication with each other is a joke. read more

Great sales person, delivery guys were great......That is all. My first experience buying from Ashley and my last, spent close to 7K. Delivery came in wrong. I was mislead/lied to about 4 times. Called GM, he didn't return my call. Went back up there to possibly take the SHOWROOM set, it was damaged. GM was to call me back again and again did not. The great salesman did call me and ultimately it ended with me returning majority of the items. I spoke with 5 different customer care personnel, a few were completely clueless, a few were not. Overall the worst purchasing experience I have had in my 36 years on this planet. Do yourself a favor, listen to all the bad reviews. Be smarter than me and stay away from this horrible excuse for a furniture company. read more

If you go to a store, get the BEST DEAL POSSIBLE by looking at THEIR ONLINE PRICES! They are usually MUCH CHEAPER. I got a great deal this way. ;) Prices in-store are marked up so that when they have their 25% off sales (usually monthly), they can discount their furniture greatly. You can also go at the end of the month when they are trying to meet budget and haggle... I was charged a lot more when placing the order, but I called back within 3 days and got them to mark my price down to their online site. Hope this helps! read more

This was the first time we have ever been furniture shopping. I spoke with Zak Walker on the phone before we decided to make the trip.mhis friendliness and willingness to help influenced us to go ahead and go that day to get his assistance in person. We weren't really sure we'd actually purchase anything...but because of Zaks knowledge of the products, honesty, and most of all...patience and flexibility with us; we found the right sofa for us. I would highly recommend the Hickory location as the furniture outlet for you. I would also recommend you seeking Zaks assistance...he's one of the best, if not the best. To whom it may concern, Zak is such an asset to your store and is such an extraordinary salesman/associate. Because of Zak, we will not hesitate to visit your location in the future...five stars is an understatement!!! read more

After shopping for living room furniture for about 2 years we finally decided on a set and purchased from Ashley furniture. BIGGEST MISTAKE EVER!! It took several weeks to recieve our furniture which was okay. Then delivery day comes....TOTAL NIGHTMARE! The delivery guys had no regard for our purchase or our home. I called Ashley customer service while they were in our home on the 1st piece they brought in the house. I was assured Ashely would take care of my issues. The delivery guys left deep scratches in my hardwoods, knocked paint off of walls and door facings, and scratched and ripped the furniture. I called customer care again before they left and made them aware of the issues. This was 2/14/2020 and now we are into October and still no resolution. I have called numerous times and asked to have a supervisor contact me....NO LUCK! There were some repairs on the furniture Easter weekend and the repair guy needed more materials in which he said he would get ordered and shipped to us. After numerous calls I have 1 of the pieces and waiting on the rest. Yes I know there is a pandemic and a lot going on in the world, but the lack of communication and customer service is unacceptable! The contracted delivery people of course takes no accountability for their team and we are left with damages to our home and the furniture. I would definitely never make another purchase from Ashely Homestore; nor would I recommend them to even my worst enemy! Steer clear of making purchases as they could care less about their customers and then you are left paying for furniture that you could get elsewhere cheaper and spare yourself a lot of headache! read more

DO NOT BUY from them!!!!!0 stars is what I wish I could rate this company. We ordered a couch about 2 months ago knowing it would take some time due to COVID they were behind. Fast forward to last week 8.27.2020 left work early so I could be home for our delivery time frame of 4-7. Excitingly waited for the delivery for 3 hours with no call. Finally about 7:40 we called the store near our house that we ordered from to see if they could help us. Spoke to a very nice lady said maybe they were behind. She gave me her cell number and told me to call her just before 9pm if they had not arrived.......8:50pm called the very nice lady and she apologized and said would have her manager look into it. Next morning (because I was worried about our sectional) I called the store again and explained what had happened. Lady said she saw where our order was out for delivery but not sure why it got canceled. The notes were in Spanish and she could not read them. She said she would call me back. Finally got a call from the lady the night before and she said they were looking into it. Then nothing, no call from no one. Called several time with no help from anyone. Then I spoke to a lady that finally told me that my address was wrong.......And that is why they couldn't deliver it. I had verified my address the 5 times I called before and NO one ever told me it was wrong. It was explained to me that in the system at the store the address was eight but the shipping department is separate and it was entered wrong. So now that they "admitted" to getting the address wrong they told me that we would have to wait another week for our delivery. I explained to them that we have no living room furniture because we got rid of it the day before for the delivery of the new sectional. They said nothing they could do. So about a week later we get our delivery time and it is smack in the middle of the day. I have already missed work once and now am going to have to miss it again!!!!!!!! Called them and asked if they could please change the time that my work has an issue with me missing again! They said nothing they can do. If I need to change the time then I would have to change to the next week with no promise of a better time. I was offered compensation as in store credit. Told them I didn't want that and they said they could give me money off my couch but it would not be as much as in store credit. Their system is broken. They mess up and you have to pay their price. DO NOT BUY FROM them. Been sitting on the floor for about a week. Can't return because we paid cash and it was explained it would sit as in store credit for a few months. We work 3 jobs and had to save for purchase. I truly want to thank Ashley Furniture for doing nothing at all to help us out with their screw up. Biggest regret purchasing from them. read more

If you go to this store, ask for Harvey Cline! He's awesome. I came into the store in January after visiting the Hickory Furniture Mart across the street. I couldn't find anything in my price range, so I decided to visit Ashley Furniture. Harvey listened to what I was looking for and showed me furniture in my price range and style. I was in the process of looking for a house, so I wasn't going to purchase anything that day. Harvey kept me informed via email when the sales were coming. He invited me to one of the private sales events. By this time, I had found a house (it's being built), and I came back up to Hickory from Mooresville to buy the furniture specifically from him. He's such a great guy!! read more

Extremely Disappointment: Three Times 1st Purchase 2014 * 1st Purchase was a living room suit was delivered as an incomplete order * It took them Three months to resolve. 2nd Purchase 2014 * My Son bought a Bed Room set and it was also incomplete order * It took Ashley three weeks to resolve 3rd Purchase December 2016 * Purchased a Bed Room Suit and it was also incomplete * Missing hardware to put bed together After reading the reviews of Ashley I WILL NEVER BUY FURNITURE AGAIN it's pointless to argue with this company they will always make excuses. The only way a company and there CEO will ever change will be when they start losing business hopefully people will read posts before buying.... I should have read the reviews first and will never buy furniture from them again. read more

Don't order from Ashley Furniture if you want a pleasant experience. I have tried twice. The first time I was assured by many customer care agents that their mistake was a fluke. However after a completely horrible experience the second time around it's obvious that they don't know what they're doing. I don't understand how a large company can function this way and still be in business. A bed delivered with no hardware to assemble it, had to call customer care to have the hardware sent to my home, wait 10 days for delivery of the hardware, have another delivery guy come to assemble the bed only to discover that they still had not sent all of the hardware, argued with several customer care agents who wanted me to wait another 7-10 days to send me the missing hardware, they finally "found" the missing hardware pieces at their warehouse and had someone bring them and assemble the bed. Only compensation offered was an "Ashley Cash Card" that has to be spent in store, so that I will ironically have to deal with this unprofessional incompetent company again. Save your time and your sanity and shop elsewhere! read more

Went into Ashley's to look around and was greeted by an older man nicely and told him I didn't need any help at all but as soon as I went into their mattress department, I was followed by another worker 30 seconds after. The old man who greeted me came to me (mind you this other worker left as soon as the old man came to me) and told me, that the mattresses I was looking at were 4,000 dollars and that he could find one that "looked" like it was on my budget (which I never said a budget) pointing to another side of the department. First of all, judging by appearance was a shitty thing for them to do and second of all they need to do a better job at training their staff cause they literally had followed me around when I stated that I didn't need any help, making it seem like I was planning to steal whatever was in their store. It was rude of them to assume that I couldn't afford anything in their store. If anything you should make sure your customer gets the best of the best things and don't assume that just because they look a certain way, don't mean they can't afford "4,000 dollar mattresses." Definitely don't plan to come back to this place, it's trash! read more

We had bought from another home store and it was nothing but trouble from the very beginning and we said we would never go back to Rooms to go their customer service was rude and did not even address our problem. So this time I looked at the reviews and was very impressed with Ashley HomeStore customer service. We went after church on Sunday when we went in we met Michael and he asked what we were looking for and put us in the right section. He gave me just the right amount of time to look at the different sectionals when I found what I liked he went to get my husband to look at what I picked out and told us about the different ways we could go with payments and buying the kind of insurance on the furniture that if we don't use it after the 5 years are up they will give us a store credit with that amount. He explained about the delivery and just anything that we might ask. He also let us know that it was on back order and when we should be able to get it. Can't wait to see how it looks in our home. read more

Ashley Store - We bought 2 sectionals one for living room and the other family room - Furniture Stores Near Me - Hickory, North Carolina

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Very disappointed with Ashley's customer service on a recent purchase. We paid for the delivery service and they set up the new mattress but didn't remove the old mattress as promised. I contacted customer service and was put on hold for 30 minutes so I contacted the salesman and he said he would get it taken care of but after a week I didn't get any response. I had to carry the mattress off myself and pay fees for disposal, seems like if you spend $3300 on a purchase Ashley's or the salesman could appreciate your business and make a follow up call. read more

This review is about Ashley delivery service, not specially related to Hickory store. Their delivery service is the worst I've ever dealt with. Ordered sofa and recliner 9-1-15. Delivery was scheduled following week. They call 2 days prior to confirm date and the next day to confirm time. Hope you get to the phone before they leave a message. Call back to customer service keeps you on hold for very long time. They also call every number that you have provided them. Delivery date confirmed. Moved furniture. Two calls the day before delivery. One to say sofa on back order. One to set delivery time between 12:30 - 3:30. I asked them several times about sofa not to be delivered, said they would deliver chair. No show. Sat here 3 hrs waiting and then had to move furniture back Next week went through same process. Made arrangements to move furniture again. And again they call to say sofa is still on back order. I told them I wanted chair delivered, which they did. This process happened one more time. Yeah! sofa finally in. Delivery was 1.5 hrs earlier than they stated. I had wanted to move a large area rug before they got here. That didn't happen since they were much earlier than expected. Now I have to move furniture again to adjust area rug. Cannot believe they don't know what items are on their delivery truck to warehouse until day before. Thought most companies had great computer systems in this time of technology. I did call the sales rep in Hickory. Oh, I'm so sorry -- but did not offer any refund. After furniture delivered, I called customer care to explain how upset I was with the whole process. They did credit the delivery charge. Give em credit for that. But cannot recommend this store. read more

I'm am so disgusted with the 6 time delivery for my $2000 table and charis. Every time I call customer care I'm told a manager will call me back to deescalate the situation, but NO CALL EVER COMES per Toni, Tammy, Claudia and Londan(at customer care in Fort Mill distributin center warehouse). My Thanksgiving and Christmas now have been ruined by Ashley Furniture, 4 Times the delivery people have been rude, nasty, unfriendly, saying bad words in front of my 3 kids and left trash in my yard. I'm a customer service Rep at a fourten 500 company thats been in busniess for over 50 years and would never treat my customers this way. 6 weeks I have taken my time to wait on delivery and EVERY time it come DAMAGED and BROKE I will blast them on every social media there is and wont purchase anything else from them if I cant be treated like a VALUED CUSTOMER THAT WORKS HARD FOR MY MONEY TO HAVE NICE THINGS. Sincerely ONE PISSED OFF UPSET CONSUMER Erica Watts read more

We ordered an expensive mattress set and box spring set from Ashley Home Furniture (cash purchase). It has been two months and four delivery attempts later, and we still do not have the set we ordered. The first time, they brought the mattress and no box spring. The second time they brought the box springs, but they ripped one of them as they carried it in the house. The third time they brought a replacement box spring for the right side of the bed, but it was tan and did not match the navy box spring on the left side of the bed. The third time (today), they brought a grey box spring for the right side instead of a navy blue one. I specifically told them that we need either another navy box spring or two of the same color. We are going on delivery attempt number 5 now, which means we have to wait around for several hours for them to arrive. I highly discourage anyone from buying from this disorganized mess of a company. We are first time and last time customers. read more