My 86yr old mother-in-law purchased a $800 rocker recliner that had the seat cushion break down and…read moreshift in less than 6mo. So much so it dumped her on the floor. We had the manufacturer replace the cushion only to have it start to do the same thing in less than 24hrs. We were basically told by Town and Country that there was nothing they could do and we were out of luck! Went to a different furniture store and bought a Lazy Boy. Definitely would not recommend this store to anyone!!!

High price, cheap furniture. Owner has big dogs running loose within the store while customers…read morelook...one stuck it's nose up my ass out of nowhere while I was shopping with my wife. As with anything with dogs in a store there sometimes is piles of dog shit in the corners

I only give them 2 stars because they did try to correct their $2500 mistake…read more This company owns Ashley Furniture store in Troy, Ohio. My wife and I went there and decided to purchase 2 leather rocker recliners from them. After getting them it wasn't a month and both rocker recliners were breaking down. I called and they agreed to take them in and fix them. It was another month before the parts came in. They came and got the chairs, leaving us without anything in return, and "fixed" them with new mechanisms. It's been a month and now those mechanisms are popping and cracking like the first did. And to boot, the seat cushions are breaking down and are lop-sided. They peddle trash for a hugely inflated price and then patch-work them together. STAY AWAY FROM BOTH PLACES! $2500 for 2 chairs and they can't last more than a month?

If I could leave zero stars, I would. My husband and I recently moved to town and based on google…read morereviews we came here. It is obvious that google reviews can be bought, as you can tell by all the positive ones they have, made by people who have only given one review. The yelp reviews tell the real story! The sales staff treated us rudely, probably based on our appearance. Maybe not, but that is the only thing I can come up with unless they are naturally rude. Secondly, the furniture was priced extremely high. And the delivery cost! Are you kidding me -- I have to pay you to put together some barstools? I highly recommend you shop other furniture stores in town with much more reasonable prices and delivery fees.

Stopped here to buy my daughter a mattress. My husband and I had a good experience at the Mattress…read moreFirm in Springfield, Troy was closer so we gave it a try. We weren't disappointed. Jeff was very patient and helpful. We never felt rushed and the whole experience went very smoothly. We had the mattress delivered the following week and the two delivery men were also very professional and did their job quickly and were very easy to work with. Thank you

Awesome service and awesome place. Have used the Mattress Firm for years in other states was glad…read moreto see that the level of service was the same high level offered throughout the organization. I recommend this company to anyone looking for a quality Mattress for a fair price.

Francis Furniture staff so impresses me with their professionalism and service in going out of…read moretheir way to help make sure my experience is positive. In all my purchases I have been completely satisfied and happy with my furniture. Their follow up and customer care has been 5 stars for sure.

they suck with customer service and support. i bought 4000 dollars of furniture and wasn't what i…read morepaid for and they wasn't even helping me with the problem

This is a great furniture store! The employees are all top-notch. Friendly, positive attitudes,…read moreand professional. Best, there are no high-pressure sales tactics; they let you browse, and are straight-forward with you. I also appreciated their honest opinions/advice in deciding the style of furniture and fabric type. Highly recommend.

When we moved to Sidney, my husband and I shopped here and could not have been happier with the…read moreselection and service. The employees were so nice, and also very helpful in choosing fabrics and wood colors to match our hardwood floors. Delivery guys went out of their way to be helpful. I highly recommend this store.