Rich (the Store Manager) went above & beyond to help me find the right bed because I have a severe spine problem. He wasn't pushy, let me take my time over 2 separate days, & answered all my questions truthfully. He was the best salesman that I have ever dealt with in my 50 some years! I am very pleased with the bed he directed me to, which I ended up purchasing. The whole experience was pleasurable. The delivery guys that came out were really great (respectful, nice, even let me dust & quickly vacuum in the spaces where my old bed was moved from & the space where my old bed was switched to, so that my new tempurpedic bed, as well as my old bed, had a fresh start). The only problem I had is that on the very bottom of the adjustable foundation the plastic had not been removed, so I thought I had to have a service call by delivery guys again (this time with 1 of 2 new guys--both of whom were very nice). When they turned over the foundation, I learned: 1) that all the plastic around the very bottom of base is expected to only be pulled off--(of course, this does not get all the plastic off, but most of the plastic that you can "see" does come off)--(had I been told this when I called, I would not have needed a service call for that); 2) a 4x5x1" piece of cardboard had been left btw motor (which was still connected via 2 plastic ties) & bottom of the foundation--cardboard might have been a fire hazard if motor ever got too, so I had them remove the cardboard but still left the motor securely dangle by the 2 plastic ties at each end of the motor to the underneath of the bed, rather than place the motor on the carpet underneath the bed, so it would not be seen; 3) only thing I was really not pleased about re my bed was that on the underneath of the foundation, particularly the black fabric, had been rather sloppily stapled to the foundation, with staples without any fabric attached & put on crookedly in several spots--I just thought for a total price of over $5,180, a better job at the factory would have been done to the foundation--no one will probably ever see this, but I know it is there. Overall, I am quite happy with the bed, service, etc. My advice though is to take a thorough look underneath the foundation before they set it down & put the mattress on it, to make sure all is right. I do highly recommend shopping at this Troy location!!! I will refer my family & friends there! read more