Scammed. I recently had damage to my mattress that both sides were bent for an unknown reason. With…read morethis, the mattress was making an excessive amount of noise, which is super weird due to me having multiple mattresses in my life that lasted me 5-10 years but this one, only lasted me 2 years? But I thought in my head, it's fine! I bought a 10 year warranty so I should be great. Keep in mind I spent $2000 on this mattress... SoI gave them a call to see how was I able to bring someone to check it out. The person on the phone was doing 10 things at once, talking to someone else in real life i'm guessing, talking to me, had another phone ringed and answered me and put me on pause. Even with this I kept waiting, then he told me to go on the website and upload photos. I told him, i want you guys to hear the true damages due to the excessive noise and shape. Then I guess he didn't like that I said that and kept arguing with a customer? Interesting... So i told him it's fine, i'll come to the store and you can help me there since the website wasn't even working ANYWAYS. When I went to the store took me almost an hour just to make someone come to my place. One week later someone finally comes, payed a $80 fee to bring them so i told myself it's fine if they'll give me / repair my mattress for free since my warranty. The guy looks and looked, took the information back and went back to the store. A few days later I get a email saying they're not willing to get it because of some policy? Even THOUGH they told me at the store when I bought it this warranty covers anything... Very very odd. The employees don't have any connections between each-other, and the service was truly disappointed and terrible. Long story short, if you'd like to get disappointed & scammed out of your money, go here! If you'd like to be pleased and not scammed, visit somewhere else.

I got a call from Thomas Rodriguez Area manager he listened to my issues did what he could and is…read morevery knowledgeable about the mattresses that are being sold at mattress firm unlike other sales reps so if you need a mattress my suggestion is contact Thomas Rodriguez directly or Ricardo Cruise they will make sure you get the best deal and best nights sleep. Thank you both. After paying over 3000.00 for mattresses and bases one mattress was to firm and you could feel the springs we asked for exchange, mattress was never opened and the store had us pay 195.29 sales rep Jesse Varges customer service is poor as the feeling I got was my satisfaction is not important and I'm just another sale your mattress will be delivered Tuesday have a good day there's nothing more I can do for you plus it's been busy bbbbbbtrrrrrra Yuyubetter you pay 195.29 then sleep on a mattress you don't like I'm the manager.v

I recently purchased a Full mattress from  SnugglyRest Beds since my friend had told me they were a…read morenew company with good prices and good mattresses. I wasn't disappointed! I love my new mattress and highly recommend this store. I even got a student discount.

Thank God for the Euro Top sold by snuggly rest beds. I've had back pains from my last bed and my…read morejob but this new bed has really helped me feel more comfortable and get a relaxing rest. The business is located in North Miami Beach and the owner is a really friendly and helpful guy. I heard about the mattresses from one of my friends from college and I was looking for something on the more affordable side. Highly recommend

I had a very good experience at Macy's Aventura last Saturday. Sheila was incredibly patient,…read moreknowledgeable, and genuinely helpful throughout the entire shopping experience. She took the time to show me different bedding sheet options, explained the pricing and promotions clearly, and helped me save as much money as possible. She even informed me about upcoming sales so I could get the best deal. Excellent customer service from start to finish. Macy's is lucky to have employees like Sheila.

A split mega store consisting of men's, women and youth sections with deep discounts throughout…read more Just a well deserved shout out to Valerie in the gown section who provided my wife excellent attention and assisted her finally finding the right gown. It looked amazing on her but just needed one size larger. The Macy's 30% discount automatically added with and optional 25% discount with a Macy's credit card, which we declined - these department stores always try to push this. Anyways, we paid for the dress which will be delivered for free to our residence with a 30 day return policy. Browsed the men's section upstairs which offered all big brand clothing with a very classy dress suit and shoe section. The alteration area for the gowns strangely is located in the men's section. They provide a Price Check kiosk to scan apparel so that you don't need to hunt down an employee for a simple task.

Horrible horrible horrible, we came in on a Sunday afternoon. After agreeing on a matress the sales…read moreman let us know that our order was going to be delivered Monday August 25th between 12pm-4pm. Monday morning comes around, at 1:35pm I give a call to the Aventura location the store we bought the matress from. I ask the representative what's the status of my order. He then pulls up my info and proceeds to tell me that he doesn't have any info pertaining to my delivery. He states the phones of the warehouse are down and nothing they can do, he then tells me that he's going to call me back in 20 minutes. So 3:30 comes around when there's only a half hour window for my move-in to take place since I live in a condo association my g/f calls and apparently the phone lines come back on. She speaks to the warehouse manager and apparently the sales rep didn't send the order to the warehouse. The warehouse manager promises us that our delivery is going to be made the next day before 11am. Come Tuesday morning we are anxious to get our new mattress we went shopping the night before for the covers and sheets. Also our 2 year old Simmons was killing us so 9am rolls around and we are calling the warehouse to verify our delivery. I ask for Darielle the warehouse manager and he doesn't even remember us or our move. At this point my g/f is about to loose it, she calls them and he doesn't even want to talk to her. He give her the delivery guys phone number. Mind you she's at work, I have taken a 2 days off because of this. I get a hold of the driver and he proceeds to tell me that he is just leaving Aventura and that he has 5 stops before my delivery and that he estimates to be here at 1pm. Totally unacceptable, they roll around 1pm no apologizes or follow up from the warehouse manager. Overall it was a nightmare and cooperate needs to know how bad the communication. Everyone is blaming and pointing the fingers I probably won't recommend this store at all.

Jamie at the store located at 2900 country club Lane Pembroke pines 33009 was very helpful, the…read moreprices were wonderful and they deliver your mattress purchase witch was very helpful for us! I will definitely recommend your store to anyone in need of a new bed!

Very good selection although prior location better Service…read morehas been good .. they aren't using Mattress Kings name anymore at least not on store sign.. and looks like different brands but not sure i have bought 3 beds and been very satisfied though from prior location

Terrible customer service and poor selection. They do not have much to choose from and the…read moresalesperson ignored my price range.

TERRIBLE EXPERIENCE!!!!. Be careful, stay away from MATTRESS…read moreFIRM. I never write reviews, but after being scammed by the manager Luisa TWICE, I can't leave it at that. The first time I bought the Beauttyrest mattress, she offered me a previous collection saying it was identical to the one I was seeing in the store, that the only difference would be the mattress cover. When I received the mattress, it felt like I was literally sleeping on the floor with barely any pillowtop. (which in the store had more material on top of the mattress). I said, you never told me it was firmer than what I saw in the store, she said let's exchange it. ("I'll make an exception") My choice was Tempur-pedic Pro - Adapt Firm US$ 3,399.00, when I went to try it, I asked A THOUSAND times don't you have this in Medium instead of firm? She said, no, Tempur-Pedic no longer makes the medium (Pro-Adapt), which I naively believed. She said the average Pro-Adapt is now the Tempur-Pedic Luxe Adapt Firm mattress for $4,299.00 with more layers of material. I was scammed TWICE. I have now opened a dispute with Synchrony Bank because of my disastrous experience. Since they are charging me $400 more for delivery on both deliveries, which based on this experience should be FREE shipping. Since I also developed bursitis, with a doctor's report because of these TWO mattresses. After that, I went to 3 other stores, Macys, Relax the Back, and I was very upset because the saleswoman told me: SHE lied. When I called and told her, she said: I don't know what you're talking about. But I have the conversation on my cell phone. Until I went to the third store, Matress King, where I was very well attended by the manager, who gave me a lesson on mattresses. Who was so attentive, not interested in selling me the most expensive product, but in meeting my needs. In the end, I bought an electric bed, and the Pro-Adapt medium mattress. End of the nightmare: they took the mattress away, and to this day I have not received the money back in my Synchrony account. Run away from this company, they are only interested in selling what suits them.

I would never recommend this company. I have purchased a second mattress in February 2024, set up a…read moredelivery date, condo has rule regarding a delivery date, you have to book an elevator, the delivery track came and did not find a spot in the receiving and left. I spend the fool date calling and set up a different date for the delivery, book an elevator again, was waiting the fool date and they brought a cheap mattress, not my order. So basically, I have spend 3 days of hassle and decided to call to head office and complain, they said that I can get an incentive for the hustle that I went through and guess what since then I keep calling to the store and they just promised next time, we waiting for inventory or making up something else, I just give up, it's not worth my time, but there is a lot of company selling mattresses and I would never buy anything from that company