I purchased a mattress from Yonatan Montoya. It felt wet/moist and something seemed very weird…read moreabout it. I had to repeatedly text him until he responded that he'll give me a refund without any questions. He already knew what was up! This fraudster is selling used mattresses. They attempted to wash from inside out but a purple mattress has that silicone filling that doesn't dry well and that's how this sleazy business became very evident. I had unzipped it only to find such horror... all these holes, mold, and signs that it was heavily used. Never again!

SCAM took my deposit and never delivered or answered phone / Email or offer up. Ghosted me after…read moredelivery date .

Had a great mattress buying experience. Went in "just to look" and quickly realized I didn't need…read moreto go elsewhere. The manager was extremely friendly and helpful. He helped us find the perfect mattress for us. The prices were great, too. Financing options make it very easy to buy a new mattress. Delivery was very quick, too. Can't recommend this store enough... Oh yea... and I'm loving my new mattress. Got a king pillow top mattress and it's great.

Gyo really helped us! He explained the selections and helped with figuring out what we wanted!…read moreDefinitely happy we chose here. He was very informative and gave us a great deal.

Another spacious mattress store providing major brands at decent prices (under $3k) compared to the…read morebig commercial stores at a much higher price point. Pillows and sheets are offered too and the best part was $35.00 local delivery of your new mattress including removal of your old mattress. The sole employee was super relaxed and professional.

Whatever you do DO NOT shop at this location. (Davie location University Drive). George is a very…read morerude and nasty man. Trying to resolve a problem is impossible and the owner and George could not care less about you. Once you buy, don't think for a minute that if you have a problem that someone will help with the problem. You are on your own. Again, George is the only employee in the store. Having a problem with the purchase, George offered to have the owner call me. After waiting 5 days, I called George to follow up since I had not received a call from the owner. The response I got from George was "I told him the situation and faxed the information to corporate and whatever he decides is up to him". Before I could say anything more George hung up on me!!! As of this post, I have not heard anything from either the owner, David Crone, or George. Guess I am on my own.The bed itself is horrible. I got a "hard" lumpy bed when I specifically made it a point and made it clear that I do not like hard beds. I was told by George in order to help break in the bed is to walk on the mattress every night for 30 days to break up the gel in the mattress!!! I DON'T THINK SO!! In addition, the mattress height is higher than what a California King mattress height should be which presents another problem. They would not take back the mattress even though I offered to pay for the delivery back to the factory and pay a fee. Chances are if you have a problem, you will get hung up on or get attitude in the store or because they got your money you will not get the decency of a phone call. Maybe that's why nobody is ever in the store. Customers don't like RUDE obnoxious sales people and "owners" who don't give a damn. You have been warned. $2300.00 down the drain.

Aida was so helpful with my purchase of a new mattress. She gave me all her recommendations and was…read moreso patient. I am glad that I will be able to have the mattress delivered the next day after purchasing. Such a wonderful and easy process. Thank you, Aida!

Great experience, owner welcomed us, let us try different mattresses, was patient and not pushy,…read moredidn't try to upsell items, and prices are below larger retailers. Very nice family owned business. Still waiting on delivery but had a great experience thus far.

I was on the hunt for a firm mattress with an adjustable base within a specific budget. After doing…read moremy homework (with a little help from AI!), Mattress Firm kept coming up as the top recommendation -- and now I understand why. I visited the Pembroke Pines location at Palm and Pines Blvd and was immediately greeted by Carlos Prieto. From the start, Carlos was friendly, professional, and incredibly knowledgeable. I explained what I was looking for, what I had already tested elsewhere, and my price range. Within minutes, he had me trying several great options that actually fit my needs and my budget. Carlos clearly knows his business -- he even mentioned he worked for Mattress Giant years ago (which definitely dated both of us a little ). But that experience shows. He made me feel completely comfortable, never pressured, and truly listened to what mattered to me. Best of all, he helped me save money and arranged for delivery within just a few days. The delivery team deserves a big shout-out too. The two gentlemen who set everything up were absolute pros. They worked quickly and efficiently, handled everything with care, and were very mindful not to scratch my new floors or damage my freshly painted walls. It was impressive to watch. Overall, I couldn't be happier with the experience from start to finish. Excellent service, great value, and a smooth delivery. I can't wait to sleep on my new firm mattresses! Highly recommend this location if you're looking for knowledgeable help and a stress-free buying experience.

Considering we spend a third of our lives sleeping, a mattress isn't something you ought to be…read morecheap with. That said, there's a difference between a purchase that makes financial sense and one that is exorbitant amounts of money. After looking around some at furniture shops, I thought it might be logical to check out a mattress store. After all, who knows mattresses best? It was convenient, too, that I received a flyer in the mail advertising their sales for Labor Day. I went in randomly on a weekday sans appointment and I was attended right away by Rafael and Masoom. They seemed to work well in unison, going seamlessly between customers and answering all of their questions. While they both helped me, I ultimately dealt more with Rafael than Masoom. Rafael helped me find my mattress, as well as my bunky board when I returned to the store the day later after issues with my platform bed. Masoom meanwhile helped me locate the perfect mattress and box spring for my guest bedroom. Moreover, delivery went just as I was told it would. A day before delivery I received a call, a text, and an e-mail telling me when I would receive my purchases. The day of the delivery, well, I indeed got everything in a timely fashion and properly set up. This honestly couldn't have been easier if I had planned it. Seriously. It made an experience I was dreading tolerable. Now I couldn't be happier with my new mattresses. They're extremely comfortable and I got them at a fraction of the price that other places were asking for.

I rarely leave reviews like this, but the way this situation was handled was unacceptable…read more My boyfriend purchased a king mattress, an adjustable base, and two pillows from this Mattress Firm location. He was actually very happy with the initial sales experience and his purchase. Unfortunately, everything changed once it was time for delivery. He took the day off work specifically to be home for the scheduled delivery. When the delivery team arrived, the adjustable base was already broken before it even came off the truck. The driver actually called my boyfriend out to the truck to show him the damage and told him, "Don't tell them I showed you." Obviously, we were not accepting a broken adjustable base. We contacted the store around 11:00 AM to figure out how they were going to replace it, especially considering he had already taken an entire day off work for this delivery. From there, we spent the ENTIRE day trying to get an answer. We spoke with the manager, Clifford, and instead of showing any urgency or concern about fixing a problem that was completely outside of our control, he seemed aggravated that we were even asking what Mattress Firm could do to make the situation right. At one point, his response was essentially that they couldn't give us a discount, and our options were to either pick up the replacement ourselves from the warehouse in Miami or cancel the entire purchase. Excuse me? We weren't asking for "free stuff." We were asking how Mattress Firm planned to make this right after delivering a BROKEN product, causing someone to lose a day of work, and leaving us without something we had already paid for. And why would WE drive to a warehouse in Miami to pick up an adjustable base when we already paid $100 for delivery? My boyfriend told him he wasn't interested in canceling the mattress he had just purchased and was happy with, nor was he going to pick up an item that Mattress Firm was paid to deliver. Clifford then told us he would check with the warehouse and call us back. He never did. We continued calling throughout the day trying to get an update. Eventually, we found out that Clifford had left for the day without ever calling us back. I do want to specifically acknowledge the assistant manager, James, because he continued following up with us and genuinely seemed to be trying to figure out what was happening. Unfortunately, he couldn't give us answers because he wasn't getting the information he needed from Clifford either. Finally, at approximately 8:15 PM (more than NINE HOURS after we first contacted the store) James called us back and told us there was no adjustable base available and the earliest they could deliver one would be Friday. So after taking the day off work for today's delivery, we're now supposed to rearrange our schedule AGAIN and wait another 2-3 days because Mattress Firm delivered a broken product and spent the entire day failing to resolve it? Had this been handled with urgency at 11 AM when we first called, there may have been other options. Instead, we were given the runaround until nearly closing time. And somehow that's STILL not everything. The two pillows we purchased were never delivered either. When we mentioned the missing pillows to Clifford, his response was essentially that he wasn't worried about the pillows because we could just come to the store and get them. Again, why are we being asked to drive around picking up items that were supposed to be delivered with an order for which we already paid a delivery fee? Mistakes happen. Products can arrive damaged. That's not what makes this a one star experience. It's the complete lack of accountability and urgency AFTER the mistake happened. We're now left with an expensive king mattress sitting on the floor, a broken adjustable base that was never delivered, two missing pillows, a wasted day off work, and no replacement base for another 2-3 days. The difference between a bad delivery and a bad customer experience is how a company responds when something goes wrong. Unfortunately, the way this was handled, particularly by management, turned what had initially been a positive purchasing experience into an incredibly frustrating one. James, thank you for at least continuing to communicate with us and trying to help. But the overall handling of this situation has been completely unacceptable.

Still hunting for a new mattress, bright and early I met with the sole employee, Kanitta, in the…read moreMattress Firm showroom. Over forty mattresses of various brand name companies line the floor of this Davie store. Kanitta explained some bedding options including their ten year warranty but I was smitton to the BeautyRest Black California King - it was so soft. The Queen was only on display for $4,000.00, but need to physically see and touch the king before paying out much more than that. During my mattress hunt, I noticed that most showrooms due to the price of sqare feet, do not have kings on the floor or maybe only one or two at most. They do have a "Value Zone" that provides discounted mattresses at the rear of the store. No sale today and the hunt continues.

I needed a mattress delivered asap & I started calling around but then I read the five star reviews…read morewritten by my friends, Michelle F and Nola F, so I knew exactly who to call. Thank you ladies for sharing your fantastic experiences; and this is just another reason why I love Yelp so much. I trust my friends opinions & I knew if they had great experiences then chances are extremely high that I would have a positive experience too. I called the store & spoke with both Jose and his manager Caroline. After explaining my situation, both of them rolled up their sleeves and made next day delivery happen. They called the warehouse and had my Saturday delivery moved up to Friday. I called them late afternoon on Thursday and delivery was moved up again to an early morning drop off. The window they originally gave me was 9am-3pm. Imagine my surprise when my phone rang at 7:15am the next morning and the driver said he will be there between 8-9:30am!!! We purchased a Simmons Beautyrest mattress and boxspring set. The price was a little high but when you factor in the free delivery, it all balanced out. We also bought a mattress cover which was fairly priced. They were kind enough to waive the $29 removal fee too. Jose and Caroline are rock stars in my book. I did the transaction over the phone and they made it so easy. I was told delivery went well with no hiccups. The driver also called me to let me know he arrived and I also received an automated text once delivery was made. Something I appreciated was I never had to question the delivery status. The line of communication was open from start to finish; text, emails, phone calls; you name it & they had it covered. Hands down, this was a great experience. Jose and Caroline are true professionals and their level of customer service was top notch. I am blown away by their motivation to expedite everything and incredibly thankful for their help. Sorry, no pictures because I wasn't there. If you are shopping around for a new mattress, definitely give City Matress a try.

I just received my new mattress from City Mattress and am so pleased. The delivery drivers were…read moreright on time. I was given a three-hour window and they got here right at the beginning of the assigned time. They were very pleasant. So was Carolina my sales associate. She was so helpful and provided a lot of honest and useful information. My Mom had a great experience here so I knew I would come here too when I needed a mattress. The showroom is so open and airy. It is not like some of the other mattress places where it is very cluttered. The showroom at City Mattress is very modern. They offer free delivery and if you ask nicely, free removal of your old mattress. I HIGHLY recommend this store. It was a seamless experience and they have a variety of brands and prices for everyone who is looking for a mattress.

Manny was so nice! Buying a mattress isn't always pleasant, but Manny made it such a great…read moreexperience even helped us carry it to the car with a smile on his face!

Robert, helped me with a prior purchase that I was having issues with, Robert was patient and…read moreexplained why I was having the issues I was with my mattress. In review, he helped me see that the issue was with the foundation, and he was correct. I had a faulty foundation when it was inspected and I appreciate his due diligence. I am currently awaiting my new foundation. thank you, Robert!!

I've bought a few beds here over the years. I'm very happy with the bed I just got. It's very…read morecomfortable, good quality and also was very inexpensive (under 400 with the box spring). Cara the owner is nice to deal with.

Cara was awesome, helping us furnish all our bedrooms in our new home,and we are sleeping in…read moreextreme comfort for below average cost,.. Sweet dreams!!!

New furniture store opened in Pembroke Pines along Pines Blvd with a huge parking lot shared by…read moreAldi Supermarket. Massive wide open store with the furniture sections well spaced out for easy navigation. Greeted instantly by a sales rep named Marina who was friendly and enthused to assist with my shopping journey. She guided me to the bedding section which was visable in the distance where an array of beds were available for a physical trial. The mattress was so comfy priced competively at $6,000 including frame and delivery. Some of the cooling mattresses hit almost $8,500. Will bring in my wife on my next trip here for another set of eyes and comfort rating to make a final decision. This location does not supply patio furniture although some of their other Havertys stores have in stock limited items. Local delivery is available and starts at $99.00. Basically, this store was similar to a City Furniture store but way more visually appealing merchandise including a Design Service Center to further assist with decorating your dream house.

Havertys furniture was established in 1885! 140 years of American made furniture. I had a great…read moreexperience, Marwan was our sales representative and he did a great job. Happy customer.